Job title: Technical Support (Japanese-Speaking)
Job type: Permanent
Emp type: Full-time
Industry: IT-Business Process Management
Expertise: IT & Telecoms
Salary type: Monthly
Location: Taguig City
Job published: 2021-01-22
Job ID: 33003

Job Description

KEY RESPONSIBILITIES:

  • You will be responsible in receiving inbound customer calls and email communications.
  • You will provide documentation and solution to all inquiries after reviewing, prioritizing, and managing group mailboxes.
  • You will provide first-level support in troubleshooting customer complaints across the designated product range through analysis of the customer’s problem.
  • You will communicate troubleshooting results and conclusions to customers effectively through written reports and phone conversations.

 

QUALIFICATIONS & REQUIREMENTS:

  • A college graduate with bachelor’s degree in any health or medical courses.
  • A professional with at least 2 years of experience in medical/clinical environment providing excellent customer service.
  • A good communicator with fluency in Japanese.
  • A detailed problem solver who can resolve complex issues.
  • A critical thinker who demonstrates an advanced understanding of the principles of good technical writing.
  • A proficient user of MS Word, PowerPoint, Excel, and Outlook.
  • A proactive and innovative thinker who continuously evaluates and identifies opportunities improving processes and positively impacts the customer’s experience.