Job title: L2 VoIP Support Engineer
Job type: Permanent
Emp type: Full-time
Industry: Business Process Outsourcing (BPO)
Expertise: Information Technology and Services
Salary type: Monthly
Location: Pasig City
Job published: 2021-07-22
Job ID: 33077

Job Description

KEY RESPONSIBILITIES
You will:

  • Diagnose and rectify SIP and PBX related voice faults
  • Manage customer and reseller faults and service requests through our ticketing system
  • Escalate faults to upstream carriers
  • Provide accurate and timely advice and issue resolution for our customers
  • Assist customers with adds moves and changes
  • Document processes and systems for the benefit of other team members
  • Assist clients and partners when deploying new voice solutions
  • Mentor and coach team members to improve the customer experience   

 

QUALIFICATIONS & REQUIREMENTS:

  • You must have at least 2 years of work experience and proven knowledge of VOIP (SIP, NAT, etc.)
  • You must have experience using protocol analysers for signalling and interpreting the results.
  • You must have moderate network knowledge and general telecommunications troubleshooting.
  • You must have experience with SIP based PBX Systems and equipment (Cisco, 3CX, Asterisk, Polycom, Yealink)
  • You have experience with any of the following:
    • Previous ISP / MSP experience.
    • Exposure to Managed VOIP or network environment.
    • Previous experience building and deploying NetSapien, 3CX and Asterisk PBX's
    • Successful completion of SIP School
    • Working knowledge of IP protocols, including IP addressing and subnetting as well as IP services including SMTP, FTP, HTTP, DHCP, TFTP, TELNET and SSH.

 

Work Schedule: Graveyard Shift
Work Setup: Work-from-home until further notice