Job title: Employee Services Team Lead
Job type: Permanent
Emp type: Full-time
Industry: Shared Services
Expertise: Human Resources
Salary type: Monthly
Location: Muntinlupa City
Job published: 2021-07-09
Job ID: 33478

Job Description

KEY RESPONSIBILITIES
You will:

  • Manage and prioritize team workload, including resource planning and cyclical activities
  • Analyze performance and provide support to maximize team productivity and quality
  • Complete and action internal audits, ensuring that transactions are being completed in line with our internal processes and legislation
  • Prepare and deliver training materials to the People Services team and wider people team where required
  • Ensure that employee and organization data integrity, accuracy, and legal compliance are always maintained
  • Responsible for ensuring processes and standard operating procedures are up to date and in line with legislation
  • Resolve problems or shortfalls in service delivery quickly. Identify the reason for the shortfall in delivery and look to put immediate plans in place to resolve
  • Maintain and report on team SLA’s and KPI’s, ensuring the team are aware of performance and presenting the data to the Support Hub Manager
  • Support the Employee Services Administrators with transactions when the workload is high

QUALIFICATIONS & REQUIREMENTS:

  • Demonstrated background working in an APAC HR Shared Services Centre 
  • Experience of coaching and developing team members and ability to motivate and manage others 
  • Experience of working a customer-focused environment, where focus is on SLA's and continuous improvement 
  • Excellent time and task management skills, highly organized with the ability to plan, prioritize and delegate 
  • Adaptable and flexible; comfortable working under ambiguous, changing conditions 
  • Confident managing data; ability to understand and analyze statistical data and produce reports 
  • Previous experience of Workday and case management systems

Work Schedule: Day shift

Work Setup: Blended WFH (Onsite and WFH)