Job title: French Customer Service Representative
Job type: Permanent
Emp type: Full-time
Industry: Energy, Oil, and Gas
Expertise: Quality Assurance
Location: Ortigas
Job published: 2022-01-12
Job ID: 34387

Job Description

KEY RESPONSIBILITIES:

You will:

  • Assist French customers with queries and questions, give customers information about products and services, take orders, and process returns.
  • Assist all the team members for translation of French docs/test report, inspection marking or anything that is needed for certification process.
  • Ensure the accuracy of information and documentation of client’s data in accordance with CSC.
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Prepare product or service reports by collecting and analyzing customer information
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Build working relationships with France ECs and Technical Support to address client queries
  • Resolve any issues/problems for clients in partnership with colleagues in local and overseas customer centres

Qualifications:

  • Candidate must possess at least a Bachelor’s Degree
  • At least (1) one year of working experience in the related field.
  • Must be fluent in French both oral and written communication, preferably a Filipino Citizen.
  • Knowledgeable/Familiar in Trade, Documents, Terminology & Trade recording, Indexing & Classification process and requirement.
  • Review and Interpreting documents for indexing purpose.
  • Assessment of the regulatory status of the product/s and applicable standards/CVG/AIR, HS codes etc.
  • Type at 40 Above words/minutes with accuracy rate of at least 95%.
  • Committed and can work under pressure/ holidays/ render O.T whenever needed.
  • Willing to be assigned in Ortigas, Pasig City.

Work Schedule: Monday-Friday, Midshift

Work Setup: Temporary Work From Home Setup until further notice