Job title: Residential Operations Manager
Job type: Permanent
Emp type: Full-time
Industry: Real Estate and Property Development
Expertise: Operations
Skills: Budget Finance Operations Customer Service Regulatory Compliance
Location: Santo Tomas, Batangas
Job published: 2022-02-18
Job ID: 34580

Job Description

KEY RESPONSIBILITIES:

  • The Residential Operations Manager manages the day-to-day operations of the assigned properties from the Commercial Property Group.
  • He/ She oversees all maintenance and repairs of the properties, manages house staff and groundskeepers, and coordinates events and functions. He/she is responsible for ensuring the safety of the lessees and guests and enforces the properties’ rules and regulations.
  • He/She also ensures that the properties’ expenses are within budget and that the target revenues are achieved.
  • He/She will participate in the development of new properties by providing consultation to Property and Operations management concerns.

Property Management

  • Reviews/recommends property rules and regulations
  • Ensures compliance to property rules and regulations 
  • Maintains 95%-100% up-time for all equipment
  • Ensures timely implementation of the Property Management initiatives
  • Ensures safety and security of all the lessees and guests

Budget and Revenue Management

  • Ensures that the properties’ expenses are within budget
  • Ensures that the leases are paid based on the lease terms and conditions

Customer Service

  • Monitors and attends to customer feedback and concerns
  • Ensures that the set customer satisfaction rating is achieved

Regulatory Compliance

  • Ensures 100% compliance to permits, contracts, and licenses

QUALIFICATIONS & REQUIREMENTS:

  • Licensed Civil, Mechanical, Electrical Engineer
  • Minimum of 10 years experience in property operations and administration and customer relations
  • Minimum 5 years experience as Supervisor or similar capacity
  • Master's Degree is an advantage

Work schedule: Monday to Saturday 

Work arrangement: Onsite (Sto. Tomas, Batangas)