Job title: IT Business Analyst
Job type: Permanent
Emp type: Full-time
Industry: Business Process Outsourcing (BPO)
Expertise: Information Technology & Telecommunications
Location: NCR, PH
Job published: 2022-05-11
Job ID: 34938

Job Description

You will:

  • Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits (if applicable), business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs)
  • Work with users to define concepts
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans
  • Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Develop requirements specifications according to standard templates, using natural language.
  • Collaborate with developers, IT infrastructure and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Liaise between the business units, technology teams and support teams.
  • Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); and other duties and responsibilities prescribed for all AMDATEX employees.
  • Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
  • Reports security incidents and/or any identified security weaknesses.
  • Performs other tasks that may be assigned from time to time.


  • Graduate of BS/BA in Information Technology and other related courses
    • Level 1 – At least 1 years in IT Business Analysis
    • Level 2 – At least 2 years in IT Business Analysis
    • Level 3 – At least 4 years in IT Business Analysis
    • Level 4 – At least 6 years in IT Business Analysis
  • Strong analytical and product management skills required.
  • Thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Knowledgeable and with actual experience on the basic SDLC process.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of customers, executives, managers, and subject matter experts.
  • Excellent presentation skills.
  • Excellent business modelling skills (data flow diagrams, mindmap, process flow, etc)
  • Knowledgeable in different SDLC methologies (Agile, Waterfall)
  • Excellent computer skills and proficient in Excel (Preferably with Macro development experience), Word, PowerPoint and Outlook
  • Excellent communication skills both verbal and written
  • Excellent interpersonal skills and a collaborative management style

Work Schedule: Day Shift
Work Setup: Work from Home
Work Location: Alabang, Muntinlupa