Job title: Reservations Executive
Job type: Permanent
Emp type: Full-time
Industry: Shared Services / Global Business Services (GBS)
Expertise: Administration & Facilities
Location: Makati City
Job published: 2022-06-06
Job ID: 35061

Job Description

KEY RESPONSIBILITIES

  • Through constant open communication build strong and trusting relationships with our suppliers, understand their business and achieve ‘win’ situations for the customer and our business
  • Co-ordinate our Internal departments to resolve queries and any other discrepancies
  • Ensure that all internal policies and procedures are respected
  • Action all booking requests, cancellations, and amendments quickly, efficiently, and accurately, input confirmations and update relevant systems.
  • Prioritize workloads to ensure that critical deadlines are achieved
  • Monitor booking situation of services and highlight to management any potential issues
  • Negotiate the lowest possible rates with suppliers to ensure profitability
  • Where customer preferences can’t be obtained, seek to find suitable alternatives
  • Build strong product and destination knowledge

QUALIFICATIONS & REQUIREMENTS

  • You’ll need to be able to communicate effectively with people at all levels over a variety of channels
  • Previous experience in tourism or customer care will be considered as a valuable asset
  • Fluency in English is required. 
  • Customer first approach
  • Flexibility in terms of working hours, changes, and challenges
  • Team player
  • Strong focus on getting the job done
  • Determination to get things right first time every time

Work Schedule: MidShift
Work Setup: On Site

Office Location: Ortigas, Metro Manila