Job title: IT Support Specialist
Job type: Permanent
Emp type: Full-time
Industry: Manufacturing, Construction, and Industrial
Expertise: Information Technology & Telecommunications
Location: Makati City
Job published: 2022-06-21
Job ID: 35065

Job Description

KEY RESPONSIBILITIES:
You will:

  • Resolve incoming client and personnel IT queries remotely via phone, ticket or face to face
  • Independently solve standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)
  • Be familiar with global ticketing system and work in resolving tickets within the SLA - appropriate for the priority of the ticket
  • Provide technical support to both internal and external end-users and in a production environment which includes diagnosing, troubleshooting mechanical equipment, systems, software, and wireless network systems
  • Troubleshoot peripheral devices such as printers (label, ink, laser, followyou/me)
  • Administer user accounts and computers in AD; Administration of network resources, management of security groups and e-mail groups in AD
  • Handle ew computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems
  • Troubleshoot O365 related issues
  • Provide inputs on IT purchasing and work with external vendors in equipment set u
  • Perform IT asset audit quarterly
  • Continuously strive to improve and identify opportunities to increase efficiency and expand service coverage
  • Document processes, knowledge base and maintaining service desk records
  • Be expected to work in a rotational shift schedule – APAC/EMEA/AMER
  • Participate in projects and other tasks ordered by a manager under medium level of supervision

 

QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s Degree in Information Technology / Computer Engineering or related discipline.
  • Minimum 3 –5 years of IT technical experience working on hardware, software and peripherals troubleshooting; production environment exposure will be a plus
  • English required, other languages a plus
  • Proficient in Windows 10 and 7, Office 365 –including installation and troubleshooting
  • General understanding of commonly used IT technologies including PC support and mobile devices
  • Certified in ITIL will be preferred

 

Work Schedule: Monday - Friday
Work Setup: WFH