Job title: Account Receivable Analyst (Spanish Bilingual)
Job type: Permanent
Emp type: Full-time
Industry: Shared Services / Global Business Services (GBS)
Expertise: Accounting
Location: Cebu City
Job published: 2022-11-09
Job ID: 35665

Job Description

KEY RESPONSIBILITIES:

 

You will:

  • Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.
  • Reach out to the business unit’s sales team and counterparts to resolve customer disputes.
  • Monitor and track status of ServiceNow tickets assigned to the team
  • Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
  • Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
  • Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
  • Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
  • Facilitates customer information updates with Master Data Management (MDM)
  • Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
  • Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
  • Assist with other projects or duties as assigned, including continuous improvement efforts

 

QUALIFICATIONS:

 

  • Spanish Bilingual
  • Bachelor’s degree in Accounting, Business Management, Accounting Technology, or related field.
  • Previous 2 to 3 years’ experience in collection or any other related field.
  • Proficient computer skills including Microsoft Excel experience (SharePoint a plus)
  • Previous experience in Oracle system, SAP and other ERP systems
  • Excellent interpersonal and communication skills both written and oral

 

Work Schedule: Night Shift (9:00pm – 6:00pm)

 

Work Setup: Hybrid (3 days onsite, 2 days WFH); Cebu City