Job Description

The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

PRIMARY RESPONSIBILITIES

• Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis
• Prepare customer statements, bills and invoices
• Contacts customer via calls, send out emails and faxes to follow up past due accounts in the assigned portfolio
• Ensures timely collections to include escalation, managing customer relationships and account research
• Researches disputed delinquent account balances. Looks for the best solution in order to facilitate early payments
• Recommends accounts that needs escalated collection effort
• Recommends accounts for 3rd Party Collections
• Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately
• Negotiate payment arrangements
• Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues
• Perform related duties and special projects as assigned.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Minimum of 2 years’ experience in Business-to-Business Accounts Receivable Collections required
• Strong knowledge of collection processes and AR Policies & Procedures
• Excellent Customer Service Skills
• Research and reconciliation skills
• Excellent negotiation and customer service skills
• Ability to effectively present information and respond to questions from groups of managers, clients and customers
• Ability to calculate figures and amounts such as account reconciliation, discounts, settlement and percentages
• Intermediate to advanced proficiency with MS Excel and Microsoft PowerPoint
• Strong attention to detail and excellent follow-up skills required
• Ability to prioritize and manage multiple tasks
• Must be able to work well with individuals at all levels inside and outside of the organization

Other Details:

Work schedule: Mondays - Fridays, Night Shift
Location: Ayala Center Cebu, Cebu City