Responsible for overseeing and managing all aspects of our hotel's operations. You will play a pivotal role in maintaining high standards of service, ensuring guest satisfaction, and maximizing profitability.
- Supervise work at all levels, including receptionists, kitchen staff, maids, office employees, etc., and set clear objectives for each department.
- Plan activities and allocate responsibilities to achieve the most efficient operating model, ensuring seamless day-to-day operations.
- Manage budgets and expenses, analyze and interpret financial information, and monitor sales and profits to ensure financial sustainability.
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services, drive bookings, and increase occupancy rates.
- Communicate with customers when appropriate, including welcoming them to the facilities, addressing their complaints, finding solutions to problems, and providing relevant information.
- Handle maintenance issues, staff shortages, equipment needs, renovations, and other operational challenges.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners, and other stakeholders to enhance guest experiences and business partnerships.
- Inspect facilities regularly and enforce strict compliance with health and safety standards to maintain a safe and pleasant environment for guests and staff.
- Proven experience as a Hotel Manager or in a relevant role within the hospitality industry.
- Fluency in English; knowledge of other languages is a plus.
- In-depth understanding of all hotel management best practices, relevant laws, and guidelines.
- Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage.
- Excellent customer service skills with a strong business mindset to deliver outstanding guest experiences.
- Demonstrable aptitude in decision-making and problem-solving.
- Reliability and the ability to multi-task while maintaining composure under pressure.
- Outstanding leadership skills and great attention to detail.
- Must have a strong knowledge of food and beverage operations.
Work Schedule: Six Days a Week
Work Location: Coron, Palawan