Job Description

The Korean Bilingual-Customer Experience Officer is responsible for ensuring that every patient interaction is positive, seamless, and surpasses expectations. Overseeing the entire patient experience, from initial inquiry to post-treatment follow-up, ensuring patients receive exceptional service and care.

KEY RESPONSIBILITIES:

You will:

• Oversee the entire patient journey, ensuring high satisfaction at every touchpoint.
• Manage patient inquiries, appointments, and follow-ups through various communication channels (phone, email, social media, etc.).
• Handle patient complaints and feedback promptly and effectively.
• Lead and mentor the front desk and customer service team to ensure exceptional patient care.
• Continuously assess and improve patient flow and clinic operations to reduce wait times and increase efficiency.
• Collect, analyze, and act on patient feedback to continuously improve service delivery.
• Conduct patient satisfaction surveys and use data to drive changes and improvements.
• Serve as the primary liaison between patients and the clinic’s medical staff.
• Ensure clear and effective communication of treatment plans, procedures, and expectations to patients.
• Collaborate with the marketing team to develop patient-centric campaigns.
• Represent the clinic at events to promote services and enhance the clinic’s reputation.

QUALIFICATIONS

• You must have proficiency in speaking Korean language and English language
• You must have proven experience in customer service management
• You must have excellent communication and interpersonal skills.
• You must be willing to work in Pampanga on a shifting schedule

Work schedule: 5 days per week; Shifting

Work setup: Work onsite