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RESPONSIBILITIES:
You will:

  • Run the daily triage calls with presales team members to ascertain urgency and required skills for sales support requests and ensure the correct resource is assigned to support sales.
  • Contribute effectively to the administration of the day-to-day operations of the presales function and assisting in efficiency drives across processes. 
  • Ensure presales documentation is kept up to date, classified and categorised correctly, with mapping to obtain.
  • Deal with sales, scheduling, and delivery enquiries, primarily via phone, email and Microsoft Teams.
  • Communicate and oversight to presales team members on status of sales support tickets, and guidance to follow defined processes. 

 

QUALIFICATIONS & REQUIREMENTS:

  • Excellent people skills (essential) 
  • Strong verbal and written communication skills (essential)
  • Accuracy and attention to detail (essential)
  • Reliable, well organized and hard working (essential)
  • Experience with Salesforce (advantageous) or other Enterprise CRM solution (essential)
  • Understanding of the IT / Cyber Security market (advantageous)
  • Sales support or customer service experience (essential)
  • Business administration experience (advantageous) 

 

Perks:

  • HMO from day 1.
  • SL and VLs from day 1.
  • Transportation Allowance and Rice Allowance.
  • Shopping discounts and perks.

 

Work Setup: Hybrid/Day shift

Location: BGC, Taguig City
Job type: Full-Time
Emp type: Full-time
Job published: 2024-03-21
Job ID: 37555

RESPONSIBILITIES:
You will:

  • Facilitate background check process/required client training when needed for project start.
  • Assess project needs and develop tailored request list/project plans to be sent to clients in accordance with signed statement of work.
  • Set up NCC-client document exchange utilizing NCC Group’s proprietary customer service portal and secure file exchange.
  • Ship and manage NCC Group testing devices to be used on security assessments.
  • Create the Project Initiation Document or project plan to be sent to the engagement manager prior to project kickoff.
  • Manage the Forward Order Book (FOB) to accurately align remaining test days with project expectations.
  • Actioning CERT requirement details and CVs for bid responses.

 

QUALIFICATIONS & REQUIREMENTS:

  • Proven experience in project management, operations management, or organizational development roles.
  • Ability to manage multiple priorities and projects in a fast-paced environment. 
  • Strong understanding of project management principles, methodologies, and tools.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work effectively with cross-functional teams and stakeholders at all levels of the organization.
  • A positive and proactive attitude towards taking responsibility and solving problems.
  • Proficiency in project management software and tools (e.g., Microsoft Project, Jira, Trello).
  • Bachelor's degree in business administration, project management, organizational development, or a related field (preferred but not mandatory).

 

Perks:

  • HMO from day 1.
  • SL and VLs from day 1.
  • Transportation Allowance and Rice Allowance.
  • Shopping discounts and perks.

 

Work Setup: Hybrid/Day shift

Location: BGC, Taguig City
Job type: Full-Time
Emp type: Full-time
Job published: 2024-03-21
Job ID: 37554

RESPONSIBILITIES:
You will:

  • Match the skill sets of consultants to client requirements, weighing factors like team consistency, balanced seniority, and profitability. 
  • Respond to and resolve staffing queries in a timely manner.
  • Assign Project Manager or Engagement Manager.
  • Allocate consultant time to non-billable activities in the schedule.
  • Coordinate with the broader scheduling team to ensure efforts are in sync and resources are appropriately maximized. 
  • Identify project red flags, potential pitfalls, or staffing challenges and escalating to delivery and operations leadership.
  • Liaise with client contacts to confirm project dates and provide an optimal delivery schedule.
  • Record project cancellations.
  • Identify and communicate skills shortages and trends to operations leadership.
  • Consult on capabilities and qualifications required of delivery teams.
  • Assist with forecasting and contract renewals where needed.

 

QUALIFICATIONS & REQUIREMENTS:

  • Proven experience in resource management, project coordination, or related roles.
  • Strong organizational skills and attention to detail.
  • Demonstrated proficiency in influencing stakeholders and adeptness in identifying optimal solutions. A positive and proactive attitude towards taking responsibility and solving problems.
  • Operating efficiently while maintaining a high level of accuracy and productivity. 
  • Experience in a cross-functional, collaborative work environment.
  • Keep project schedule accurate, facilitating scheduling adjustments and fixes as needed to account for sickness, unforeseen circumstances, etc.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Proficiency in Microsoft Office suite and other relevant software applications.
  • Bachelor's degree in business administration, management, or a related field (preferred but not mandatory).
  • Experience with Salesforce, Kantata, other CRMs, or project management tools/software is a plus.
  • Knowledge of industry-specific resource management practices and regulations (if applicable).

 

Perks:

  • HMO from day 1.
  • SL and VLs from day 1.
  • Transportation Allowance and Rice Allowance.
  • Shopping discounts and perks.

 

Work Setup: Hybrid/Day shift

Location: BGC, Taguig City
Job type: Full-Time
Emp type: Full-time
Job published: 2024-03-21
Job ID: 37553

The Regional Payroll Lead will develop innovative and cost-effective solutions for enhancing end-to-end payroll operations while continuously improving customer service for an internationally renowned FMCG company.

You will:

  • Review and approve payroll files for Asia Pacific, Middle East and Africa employees for timely payroll execution and ask the necessary adjustments or corrections ensuring all SLAs/KPIs are consistently met
  • Drive for payroll process continuous improvement by bringing more automation of payroll data collection, collation, and sharing to the third-party provider
  • Set the governance of high standards of compliance, ensuring the maintenance of accurate employee Lead internal/external audits, completeness of monthly federal law controls & deliver data relating to compliance processes and payroll performance
  • Timely execute payroll with no errors and meeting deadlines for SLA/KPA and act as the point of escalation in case of any subject matter expert related to payroll issues
  • Lead Asia Pacific, Middle East, and Africa payroll project integration for process harmonization, digitalization and optimization with cost to serve benefits
  • Analyze operational state and develop integration plan including stakeholder and risk management
  • Maintain and develop payroll staff by recruiting, selecting, orienting, and training employees

QUALIFICATIONS

  • At least 10 years of Payroll Leadership Experience in a Shared Services environment
  • Must have experience in supporting Asia Pacific (APAC) preferrably with Middle East (ME)
  • Experience in handling end-to-end payroll operations, employee services, contact centers, and service delivery
  • Must have hands-on experience using Workday
  • Must have solid experience in Project Management, Change Management, Stakeholder Management, Client Management, Vendor Management and Solution Management
  • Must have notable achievements in showcasing operational excellence and process improvement
  • Amendable to day and mid shift schedule; hybrid setup 2-3x onsite located in Ortigas and Quezon City
Location: Quezon City
Job type: Full-Time
Emp type: Full-time
Job published: 2024-03-20
Job ID: 37498

Job Description:

Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor the system for outstanding deductions and process resolution.

KEY RESPONSIBILITIES

You will:

  • Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials
  • Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution
  • Review debit information, make direct calls to customer to obtain missing information.
  • Monitor outstanding deductions and reconcile balances.
  • Notify distribution center of shipping discrepancies.
  • Authorize credit up to the appropriate credit value assigned. Credits of greater value must be approved by Supervisor or Manager of department, or appropriate director.
  • Review accuracy of credit files and maintains appropriate credit files.
  • Responsible for distributing credit copies and supporting documents.
  • Write denial letters to customer for debits/claims that are denied.
  • Provide excellent customer service to business unit POCs and other internal customers
  • Prepare monthly metric reports, field credit reports etc.
  • Work with sales force and collections to keep outstanding balances minimal.
  • Process promotional event credits
  • Escalate issues and concerns to management.
  • Verify reviewable items with planners and counterparts
  • Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
  • Adhere to ISO Standards

QUALIFICATIONS & REQUIREMENTS:

  • 4 Year College Degree
  • Business degree/background, optional
  • Customer Service Experience (optional)
  • PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
  • Above average spoken and written communication skills
  • Ability to handle varying workloads

Work Schedule: Monday – Friday, Nightshift (8:00 PM – 5:00 AM)

Work Setup: Hybrid Setup (1 day onsite)

Location: Pasig City
Job type: Full-Time
Emp type: Full-time
Job published: 2023-12-18
Job ID: 37284