KEY RESPONSIBILITIES 
You will: 

• Be your client's guide from day one, with a main focus on Corporate & Travel clients, the person who makes their first weeks with the company feel effortless, not administrative
• Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured Catch and fix friction before the client feels it
• Knowing your clients better than anyone else at the company
• Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
• Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
• Spot when a client is quietly struggling before they have to complain about it
• Making things right when they go wrong
• Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
• Be proactive about bad news. Clients should hear it from you before they have to ask
• Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed
• Helping clients get more out of the company
• Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
• Bring the client's voice back into the company. If something about our product or process is making their life harder, that's information the business needs

QUALIFICATIONS & REQUIREMENTS: 

• +2 years in client services, account management, or client-facing operations, this is a strong second or third role for someone who wants to grow into account management (travel, mobility, or service industry a plus)
• You build real relationships, clients remember you, not just your resolution time
• Genuinely curious about how your clients' businesses work, so you can anticipate what they need
• Comfortable switching between relationship work and fast, first-line ticket triage without losing quality on either
• Strong written and verbal communication in English; confident and calm handling sensitive situations
• Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

The position is responsible for developing and managing workforce strategies that ensure optimal staffing levels to support operational demand and business requirements. It oversees workforce forecasting, scheduling, capacity planning, real-time workforce management, and workforce analytics to maximize productivity, service levels, and operational efficiency. The role collaborates closely with Operations, People & Culture, Learning & Development, and other stakeholders to align workforce plans with organizational objectives while supporting business continuity and sustainable growth.

KEY RESPONSIBILITIES 

You will:

• Develop short-, medium-, and long-term workforce forecasts based on operational demand, business growth plans, and customer requirements.
• Analyze historical workload, staffing trends, productivity, occupancy, and operational metrics to improve forecasting accuracy.
• Create and maintain workforce capacity plans to ensure adequate staffing levels and operational readiness.
• Determine staffing requirements and recommend hiring plans based on forecasted demand and workforce utilization.
• Partner with recruitment teams to ensure workforce requirements are met through timely hiring and onboarding.
• Develop and manage workforce schedules that ensure optimal staffing coverage while maintaining operational efficiency.
• Prepare weekly, bi-weekly, and monthly schedules based on workforce plans, forecasts, and business requirements.
• Manage shift assignments, rotations, rest days, leave schedules, and workforce allocation while ensuring compliance with labor laws and company policies.
• Coordinate schedule adjustments and staffing requirements with operational leaders.
• Monitor schedule effectiveness and recommend improvements to maximize workforce utilization.
• Monitor staffing levels, attendance, schedule adherence, and workforce availability in real time.
• Execute workforce adjustments, including overtime recommendations, schedule modifications, staffing reallocations, and contingency coverage.
• Identify workforce risks and operational gaps and provide timely recommendations to management.
• Maintain accurate workforce dashboards, attendance records, and operational reports.
• Prepare workforce reports, analytics, and insights to support management decision-making.
• Analyze workforce data and staffing trends to identify opportunities for process improvement and operational optimization.
• Develop workforce action plans that improve resource allocation, productivity, and service quality.
• Coordinate with Operations, HR, and Learning & Development teams to ensure workforce plans align with staffing, training, and business needs.
• Support business continuity planning through workforce contingency strategies.
• Evaluate workforce processes and recommend automation, optimization, and continuous improvement initiatives.
• Conduct workforce simulations and scenario planning to support growth, operational readiness, and strategic planning.
• Develop and maintain workforce management standards, scheduling guidelines, and planning procedures.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business Administration, Operations Management, or a related field.
• You must have at least 5 years of experience in Workforce Management within a BPO, contact center, or similar operational environment.
• You must have strong experience in workforce forecasting, scheduling, capacity planning, and real-time workforce management.
• You must have strong knowledge of workforce planning principles, forecasting methodologies, scheduling strategies, and workforce analytics.
• You must have advanced proficiency in Microsoft Excel.
• You must have experience with workforce management platforms and reporting tools; familiarity with Power BI, Verint, NICE IEX, Aspect, Genesys WFM, or similar systems is highly preferred.
• You must have experience supporting large-scale operations, preferably 200+ employees or multi-site environments.
• You must have strong quantitative, analytical, and problem-solving skills.
• You must have good communication and stakeholder management abilities.
• You must have strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• You must demonstrate initiative, accountability, and a continuous improvement mindset.
• You must be capable of following and executing workforce processes with a high degree of accuracy.
• You must be willing to work onsite and on rotating shift schedules based on business requirements.

Work Schedule: Flexible & Rotational

Work Setup: Onsite, Muntinlupa City 

A financial technology company is looking to hire a Customer Service Representative. You will respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards. You will also receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. This is pure customer service, inbound calls, no upselling.

KEY RESPONSIBILITIES:

You will:

• Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.

• Maintain detailed and current knowledge of the company's/assigned client's products and services.

• Analyze customer service needs for communication to service and technical departments, when applicable.

• Requires the ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS

• Minimum High School Graduate with 6 months of BPO experience

• Open for any College Fresh Graduates

• With Good Communication Skills.

• Candidate must be flexible to work at any shift/graveyard

Shift Schedule: Night shift

Location: Vertis North, Quezon City

The position is responsible for overseeing day-to-day operational activities during assigned shifts to ensure seamless service delivery, workforce productivity, and compliance with established procedures. It serves as the primary operational point of contact during the shift, providing real-time support, issue resolution, workforce coordination, and performance monitoring. The role works closely with operations leadership, partner stakeholders, and support teams to maintain operational continuity, drive team performance, and ensure alignment with organizational standards and objectives.

KEY RESPONSIBILITIES 

• Oversee daily operations during assigned shifts to ensure efficient and uninterrupted service delivery.
• Monitor workforce attendance, schedule adherence, break compliance, and shift readiness to maintain adequate staffing levels.
• Ensure team members comply with established SOPs, operational processes, quality standards, and security requirements.
• Identify, document, and escalate operational issues, equipment concerns, and workflow disruptions while initiating immediate corrective actions when appropriate.
• Provide timely operational updates to management regarding performance, incidents, and critical developments during the shift.
• Support business continuity efforts by assisting with operational adjustments during staffing shortages, system issues, or other disruptions.
• Monitor the availability and condition of operational equipment, tools, and workstations, and coordinate maintenance or technical support requirements.
• Manage user access and authorization to operational systems while ensuring compliance with access control and security protocols.
• Coordinate with HR and relevant stakeholders regarding attendance concerns, employee welfare, workplace issues, and other people-related matters.
• Serve as the primary operational liaison between internal teams, partner representatives, and leadership during assigned shifts.
• Communicate operational updates, process changes, and directives to ensure alignment across the team.
• Provide floor support, coaching, and guidance to employees to maintain productivity and adherence to operational standards.
• Monitor individual and team performance and provide timely feedback to address performance gaps.
• Support onboarding, training reinforcement, and knowledge transfer activities for team members.
• Conduct shift huddles, briefings, and alignment meetings to communicate priorities, updates, and expectations.
• Prepare and submit operational reports covering attendance, productivity, incidents, performance trends, and shift observations.
• Maintain accurate documentation of coaching sessions, escalations, operational concerns, and corrective actions.
• Support continuous improvement initiatives by identifying opportunities to enhance productivity, quality, and operational efficiency.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 3–4 years of relevant experience in operations, team supervision, workforce coordination, or a similar role. Exposure to tele-operations, remote operations, VR systems, gaming technologies, data annotation, or technology-enabled operational environments is an advantage.
• You must have experience leading teams or coordinating day-to-day shift operations.
• You must have experience monitoring productivity, attendance, quality, and operational performance metrics.
• You must have strong problem-solving and decision-making skills within a fast-paced operational environment.
• You must have excellent verbal and written communication skills in English.
• You must have strong organizational skills and attention to detail.
• You must have the ability to manage multiple priorities while maintaining operational accuracy and efficiency.
• You must demonstrate initiative, accountability, and a proactive approach to issue resolution.
• You must be willing to work onsite and support shifting or flexible schedules based on operational requirements.

Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City 

KEY RESPONSIBILITIES 
You will: 

• Perform daily and weekly analysis of booking losses, pricing discrepancies, and additional operational costs.
• Review and validate daily supplier additional costs, including waiting time, parking, tolls, stopovers, meet & greet charges, route deviations, and other special requests. Verify the accuracy of these charges, challenge discrepancies where necessary, and ensure all additional costs are commercially justified and correctly processed.
• Maintain, validate, and optimize supplier pricing within our pricing systems.
• Investigate pricing issues and implement corrective actions to improve margins and pricing accuracy.
• Collaborate closely with Network, Operations, Finance, Product, and Engineering teams to resolve pricing-related issues.
• Ensure pricing data is accurate, complete, and maintained according to internal standards.
• Responsible for supporting and improving our global pricing and profitability

QUALIFICATIONS & REQUIREMENTS: 

• Pricing analysis and the travel industry.
• Has 1–3 years of experience in Revenue Management, Pricing, Data Analysis, Finance, Supply Chain, or a similar analytical role.
• A strong analytical thinker with excellent problem-solving skills.
• Proactive, detail-oriented, and eager to learn.
• Fluent in English; knowledge of additional languages is a bonus.
• Interested in data-driven decision-making and supplier management.

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

The position is responsible for overseeing the end‑to‑end operations of the food manufacturing plant to ensure efficient production, compliance with quality and safety standards, and achievement of operational targets. It leads multiple functional areas including Production, Engineering, Logistics/Planning, Quality Assurance, and Administration, while driving continuous improvement, cost optimization, and operational excellence. The role ensures that all processes meet regulatory requirements and that the facility operates safely, efficiently, and in alignment with organizational goals.

KEY RESPONSIBILITIES 
You will: 

• Oversee overall plant operations including Production, Engineering, Logistics/Planning, Quality Assurance, and Administration.
• Manage daily operations of the food processing plant to ensure efficiency, productivity, and reliability.
• Develop and manage production schedules to meet customer demand and delivery timelines.
• Monitor production processes and adjust plans to optimize output and minimize downtime.
• Ensure strict implementation of food safety, quality standards, and regulatory compliance requirements.
• Enforce health, safety, and environmental standards across all plant operations.
• Lead, supervise, and develop plant personnel to achieve high levels of performance and accountability.
• Coordinate preventive and corrective maintenance activities to ensure equipment reliability and minimal disruptions.
• Develop and manage the plant budget, including cost control and resource utilization.
• Analyze production data to identify inefficiencies and implement continuous improvement initiatives.
• Collaborate with procurement, distribution, and other internal teams to ensure seamless operations.
• Implement cost‑saving initiatives without compromising quality and operational standards.
• Ensure efficient inventory management of raw materials and finished goods.
• Conduct regular facility inspections to maintain operational standards and compliance.
• Respond to production issues promptly and implement corrective actions.
• Maintain accurate documentation of production, safety, and operational activities.
• Develop and implement plant policies, procedures, and operational guidelines.
• Support strategic planning initiatives and contribute to business growth and expansion plans.
• Communicate effectively with senior management regarding performance, issues, and opportunities for improvement.
• Foster a positive, safe, and productive work environment across the plant.
  
  

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Engineering, Food Technology, or a related field.
• You must have at least 5–8 years of experience in food manufacturing operations.
• You must have proven leadership experience managing plant or production operations.
• You must have strong knowledge of food safety standards such as GMP, HACCP, and regulatory compliance requirements.
• You must have experience in production planning, maintenance coordination, and quality assurance processes.
• You must have strong analytical and decision‑making skills to manage plant performance.
• You must have experience in budget management and cost optimization initiatives.
• You must have strong leadership, people management, and team development skills.
• You must have excellent communication and stakeholder management abilities.
• You must be results‑driven, organized, and capable of managing complex operations in a fast‑paced manufacturing environment.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Cagayan De Oro (CDO)

KEY RESPONSIBILITIES:

You will:

• Performance Management & KPI Monitoring
  • Ensure the team meets 100% of assigned cash collection targets through effective monitoring and coaching.
  • Track and maintain QC Score and Overall QC Compliance by reviewing call audits and compliance reports.
  • Monitor Kept PTP from Contacts to ensure promises made during calls are fulfilled.
  • Maintain After Call Work (ACW) below 10 seconds to optimize efficiency and reduce idle time.
  • Ensure Attendance Rate across the team.
• Dialer System Oversight
  • Manage and monitor the PDS Dialer system to ensure smooth call flow.
  • Check Lost Call and take corrective actions to minimize call failures.
  • Monitor agent statuses (like, ACW/Post-processing, Idle time) and intervene when necessary to maintain productivity.
• Quality & Compliance
  • Conduct regular coaching sessions and ensure at least 60% improvement among previously non-compliant agents.
  • Validate argument compliance and effective arguments based on QC standards.
  • Investigate and escalate any fraud triggers such as call manipulation or misreporting.
• Reporting & Analysis
  • Prepare daily/weekly reports on cash collection performance, QC scores, dialer metrics, and agent productivity.
  • Analyze trends in lost calls, contact rates, and PTP kept rates to identify improvement areas.
• Team Leadership
  • Provide real-time support to agents during calls.
  • Collaborate with QC Team for audits and feedback implementation.
  • Ensure proper attendance tracking, adherence to schedules, and compliance with company policies.
• Issue Resolution
  • Act as the first escalation point for call-related issues.
  • Coordinate with Telephony/IT teams for dialer or connectivity problems, and any other issues that blocking the work
•  

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent work experience.
• 3-4+ years in collections or call center operations.
• 3+ years in a supervisory or leadership role.
• Hands-on experience with PDS Dialer or similar outbound dialer systems.
• Familiarity with telephony dashboards, QA/QC tools, and reporting software.
• Must speak and communicate effectively in English (verbal and written)
• Strong personality, able to lead, enforce standards, and drive accountability.
• Can work under pressure, handles high-volume, time-sensitive situations calmly.
• Analytical skills for KPI monitoring and trend analysis.
• Coaching and mentoring ability.
• Compliance and quality-focused mindset.
• Experience in dialer optimization and traffic management.
• Knowledge of fraud detection and prevention in call operations.
• Proficiency in Excel or data visualization tools.

Shift Schedule: Day shift

Location: Mandaluyong City

KEY RESPONSIBILITIES

You will:

• Operate sachet filling and flexible packaging production lines safely and efficiently to achieve production targets while maintaining quality and safety standards.
• Perform machine operation, troubleshooting, minor repairs, autonomous maintenance, and routine equipment checks to ensure optimal machine performance and production availability.
• Conduct production activities including line clearance, changeovers, Clean-In-Place (CIP), Clean-Out-of-Place (COP), and startup preparations in accordance with standard operating procedures.
• Monitor product quality throughout the production process and perform required quality checks, inspections, and documentation to ensure compliance with established standards.
• Complete production records, checklists, OEE reports, and operational documentation accurately and within required timelines.
• Support machine conversions and changeovers between product SKUs within established standard times to maximize operational efficiency.
• Coordinate with Engineering, Technical Operators, and Maintenance teams during machine breakdowns, troubleshooting activities, and continuous improvement initiatives.
• Participate in root cause analysis and corrective actions for equipment failures, recurring machine issues, and production losses to prevent future occurrences.
• Perform autonomous maintenance activities according to the preventive maintenance schedule and ensure machinery remains in safe and reliable operating condition.
• Follow all Safety, Health, Environment (SHE), Good Manufacturing Practice (GMP), Good Hygiene Knowledge (GHK), and company compliance requirements, including proper use of Personal Protective Equipment (PPE), Lockout/Tagout (LOTO), and machine guarding procedures.
• Support machinery safety audits and compliance assessments to ensure adherence to operational and regulatory standards.
• Apply Manufacturing methodologies, including Autonomous Maintenance (AM), Root Cause Problem Solving (R2S), and Focused Improvement initiatives to improve equipment reliability and operational performance.
• Identify, raise, and implement Operational Focused Improvements (OFI) and One Point Lessons (OPL) that enhance safety, quality, productivity, and efficiency.
• Utilize digital tools, mobile devices, and company platforms to support operational reporting, maintenance activities, and production monitoring.
• Participate in training programs, team activities, and continuous learning initiatives to develop technical skills and manufacturing expertise.
• Perform other duties and responsibilities related to manufacturing operations as assigned by the Line Manager.

SKILLS AND QUALIFICATIONS

• Graduate of a Technical-Vocational course, TESDA-certified program, Engineering Technology, Industrial Technology, Manufacturing Technology, Mechatronics, Mechanical Technology, Electrical Technology, or a related technical discipline.
• Experience in manufacturing, production operations, machine operation, packaging, or food and consumer goods manufacturing environments is preferred.
• Knowledge of machine operations, troubleshooting, equipment maintenance, and production processes within a manufacturing environment.
• Understanding of workplace safety standards, hazard identification, risk assessment, Lockout/Tagout (LOTO), machine guarding, and safe work practices.
• Familiarity with preventive maintenance, autonomous maintenance, and continuous improvement methodologies.
• Working knowledge of Good Manufacturing Practices (GMP), quality standards, hygiene requirements, and operational compliance procedures.
• Ability to identify, analyze, prioritize, and resolve operational and equipment-related issues using structured problem-solving techniques.
• Strong attention to detail with the ability to monitor production quality and maintain accurate operational records.
• Ability to work effectively in a team-oriented manufacturing environment and collaborate with operators, technicians, engineers, and production leadership.
• Good communication skills with the ability to report safety, quality, operational, and maintenance concerns clearly and effectively.
• Demonstrated initiative in driving productivity improvements, waste reduction, equipment efficiency, and operational excellence.
• Willingness to work in a shifting schedule and manufacturing plant environment.