The main responsibility of this role is to deliver operational and administrative support that ensures seamless customer transactions. This includes managing quotations, processing orders, coordinating logistics, and addressing basic customer queries. The position contributes to the full order-to-delivery cycle and ensures a reliable and efficient customer experience.

KEY RESPONSIBILITIES 
You will: 

• Provide basic customer support by handling routine inquiries and giving updates on orders, deliveries, and documentation.
• Process quotations and sales orders in SAP/CRM, including validating part numbers and ensuring accuracy of entered data.
• Coordinate internally with Sales, Supply Chain, Finance, and Warehouse teams to track orders, deliveries, and simple billing matters.
• Maintain accurate records of customer interactions, orders, and follow-ups in SAP and CRM systems.
• Support reporting and data alignment activities under supervision.
• Follow established processes and KPIs while building product, system, and commercial knowledge.
• Participate in continuous improvement and on-the-job learning to enhance service delivery.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a general diploma or degree with at least 2 years of relevant customer service experience.
• You must have strong communication skills and be customer‑oriented, with fluency in English.
• You must be proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, Power BI), CRM, and SAP B1, with the ability to learn additional business systems as required.
• You must have experience with QuickBooks, SAP, or other ERP systems.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite - Alabang, Muntinlupa City 

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

QUALIFICATIONS:

• High School Diploma or Equivalent

• Must have at least a year technical support in software and hardware troubleshooting experience

• Flexible in shifting / rotation schedule

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City

Customer Service Representative - Contact Center Will Play a key role in helping our Australian customers with a variety of Retail, Cards, and Digital Banking solutions, troubleshoot customer inquiries they may have, and provide information on any other products or services that may be relevant. Responsible for the servicing of customer requests and inquiries in a timely and effective manner. Will typically process high volumes of routine inquiries and provide effective customer service as opposed to requiring extensive knowledge of a specific process or policy to be effective.

Key Responsibilities:

You will:

• Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.

• Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry, and providing an appropriate and permanent fix.

• Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.

• Empower our customers to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital-first adoption.

• Become brand ambassadors by providing the best customer experience in all voice interactions with the goal of positive NPS returns.

• Work in a professional environment, meeting customer-centric, financial, and risk metrics and targets as necessary

• Build your skills and banking knowledge quickly through ongoing formal training and mentorship from your leaders.

Qualifications:

• Bachelor's Degree Graduate

• Excellent English communication skills (both verbal and written), including the ability to engage and manage conversations with other nationalities. 

• With solid contact centre experience with an English-speaking client base, preferably from the US or Australia. 

• Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilized to support the overall business model. 

Work Location: Eastwood, Quezon City

Work Set- Up: Hybrid

The Operations Supervisor is basically responsible for effectively overseeing and safely carrying out the daily freight operations of the handled branches covering container yard activities, deliveries pier and vessel operation for freight and travel aligned to branch KPI’s and objectives in compliance with company policies and procedures.

KEY RESPONSIBILITIES

You will:

Container Yard Operations:

• Oversee and ensure smooth CY operations to cover daily container yard management and equipment management to effectively achieve seamless cargo acceptance and release.
• Oversee daily third-party logistical requirements to ensure effective assignment and scheduling of door truckers for the timely delivery and pick up of cargoes.

Vessel Operations:

• Ensure application of all necessary permits from authorities relative to scheduled vessel arrival/departure and other vessel repair and maintenance to be undertaken while on dock.
• Coordination with authorities, cargo handling operator and other service providers on the required manpower and logistical support during vessel operations for cargo and passengers.

Travel Operations: Administrative Functions:

• Coordination with head office different operations team on the required logistical support to effectively carry out cargo operations for a specific vessel voyage and ensure maximized loading.
• Oversee and monitors vessel operations from start to completion of cargo unloading/loading and passenger disembarkation/boarding until the vessel departs. • Oversee travel operations ensuring the best terminal experience for 2GO Sea travelers Regularly coordinate with vessel personnel on matters related to passenger boarding and disembarkation operations.
• Conduct daily toolbox meeting prior start of daily work activity.
• Prepare weekly and monthly KPIs and other performance reports as required.
• Oversee and manage team performance; conduct scheduled performance appraisals, coaching, team training and perform other HR functions of line leaders as maybe necessary.
• Review of cargo operations, cargo handling and trucker’s billings and other cargo related expenses for approval and payment processing.
• Prepare annual budget for branch operations and ensures effective cost management for branch operations.
• Regular review and assessment of branch operations and suggest new initiatives for process improvement.

QUALIFICATIONS

• Graduate of any Bachelor’s Degree
• 2-year experience in handling vessel, port and container yard cargo operations

Work Schedule: Monday to Friday | Day shift (8:00am to 6:30pm)

Work Setup: Onsite

Location: Manila Port 

The position is responsible for leading and managing overall branch operations to achieve revenue targets, ensuring exceptional customer service, maintaining full compliance with regulatory and company standards, and overseeing staff performance and operational efficiency. It ensures that branch activities run smoothly across all functional areas while supporting organizational goals, operational integrity, and service excellence.

KEY RESPONSIBILITIES 
You will: 

• Oversee daily branch operations, including customer service, billing, collection, tellering, warehouse activities, pump operations, plumbing, and meter reading.
• Conduct weekly Branch Manager Checklist audits and ensure timely submission of required operational and compliance reports.
• Ensure adherence to company policies, operational procedures, and government regulations.
• Review daily customer transactions, monitor unresolved job orders, and address major service concerns.
• Resolve escalated customer issues and coordinate with the Area Manager for cases requiring higher-level action.
• Issue advisories on scheduled service interruptions and communicate with LGUs, barangays, and community leaders.
• Monitor daily collections, discounts, deposits, and branch operating expenses.
• Approve petty cash, revolving funds, leave requests, and overtime requests within delegated authority.
• Review billing-related reports and identify priorities for collection and disconnection schedules.
• Monitor pump station operations, including water pressure, quality, and availability, and conduct field verification.
• Track non-revenue water (NRW) contributors and implement reduction strategies together with the Branch Engineer.
• Ensure accurate and compliant meter reading activities and prevent irregularities or collusion.
• Provide direction, coaching, and regular performance monitoring for staff and supervisors.
• Communicate corporate updates and ensure branch adherence to internal guidelines.
• Manage branch-level contracts, agreements, and coordination with local government units.
• Prepare and submit weekly, monthly, and incident reports to the Area Manager and head office.
• Sign branch documents and ensure timely and accurate routing of Job Orders.
• Monitor and drive performance to meet KPIs and KRAs, including billed customers, consumption, price/cum, NRW, revenue, and past-due targets.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business Management, Engineering, Public Administration, or any related field.
• You must have at least 3–5 years of supervisory or managerial experience, preferably in water utilities and operations environments.
• You must have strong leadership skills and the ability to manage multidisciplinary teams.
• You must be analytical, organized, and capable of handling complex operational concerns.
• You must have strong communication skills for coordinating with customers, LGUs, and internal stakeholders.
• You must be familiar with operational compliance, financial oversight, and performance management processes.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite – Guiguinto, Bulacan/Pandi, Bulacan

The Business Unit Head for Cold Storage is a senior leadership role tasked with driving the overall performance, expansion, and profitability of the company’s cold storage division. This position oversees all facets of the business unit—ranging from sales and operations to financial management and regulatory compliance—to ensure efficient and sustainable operations.

KEY RESPONSIBILITIES:

Strategic Planning

• Develop and implement comprehensive strategies that increase market share, support profitable growth, and align the business unit’s direction with the company’s overall objectives.

Business Development & Sales

• Drive revenue by identifying and managing key client accounts while exploring new business opportunities to expand the unit’s customer base.

Compliance & Safety

• Ensure strict adherence to all safety, health, and quality standards, including proper temperature controls, regulatory compliance, and correct product handling procedures.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in a relevant field such as Supply Chain Management, Business, Logistics, Engineering, or Operations Management.
• You must have 5–10 years of experience in operations management within logistics, warehousing, or supply chain, preferably with experience in cold storage logistics.
• You must be a strong leader with a proven ability to supervise large teams, provide constructive feedback, and motivate staff.
• You must have experience managing teams of 100 or more employees.
• You must have strong business acumen, including commercial awareness, negotiation skills, and a results-driven mindset.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite – Malolos, Bulacan