A financial technology company is looking to hire a Customer Service Representative. You will respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards. You will also receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. This is pure customer service, inbound calls, no upselling.

KEY RESPONSIBILITIES:

You will:

• Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.

• Maintain detailed and current knowledge of the company's/assigned client's products and services.

• Analyze customer service needs for communication to service and technical departments, when applicable.

• Requires the ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS

• Minimum High School Graduate with 6 months of BPO experience

• Open for any College Fresh Graduates

• With Good Communication Skills.

• Candidate must be flexible to work at any shift/graveyard

Shift Schedule: Night shift

Location: Vertis North, Quezon City

The position is responsible for leading and managing warehouse operations to ensure accurate inventory control, efficient storage and handling processes, and timely issuance of raw materials (RM), packaging materials (PM), and finished goods (FG). It oversees both internal and external warehouse activities while ensuring compliance with operational standards, quality requirements, and safety regulations. The role drives process improvements, maintains inventory integrity, and supports overall supply chain efficiency.

KEY RESPONSIBILITIES 
You will: 

• Lead and manage warehouse operations across internal and external warehouse facilities.
• Ensure accurate inventory management, including monitoring stock levels of raw materials, packaging materials, and finished goods.
• Oversee receiving, storage, picking, issuance, and dispatch processes to ensure efficiency and accuracy.
• Ensure timely and accurate issuance of materials to support production and customer requirements.
• Implement and enforce warehouse procedures, policies, and internal controls.
• Ensure compliance with safety standards, regulatory requirements, and company policies.
• Monitor warehouse performance metrics and identify areas for operational improvement.
• Coordinate with production, planning, procurement, and logistics teams to ensure smooth operations and alignment.
• Maintain accurate inventory records through regular cycle counts and inventory audits.
• Ensure proper documentation and reporting of warehouse transactions and inventory movements.
• Lead and supervise warehouse personnel, including training, performance management, and manpower planning.
• Implement continuous improvement initiatives to enhance efficiency, reduce costs, and optimize processes.
• Manage and optimize warehouse space utilization and storage systems.
• Oversee inventory control systems and ensure data accuracy in inventory management tools.
• Resolve operational issues, discrepancies, and delays on time.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• You must have at least 5-8 years of experience in warehouse or logistics management.
• You must have strong knowledge of inventory management, warehousing processes, and supply chain operations.
• You must have experience managing raw materials, packaging materials, and finished goods inventories.
• You must have strong analytical and problem‑solving skills.
• You must have knowledge of warehouse systems and inventory control tools (ERP/WMS is an advantage).
• You must have strong leadership and team management skills.
• You must have good coordination and communication skills with cross-functional teams.
• You must be detail‑oriented and focused on accuracy and process compliance.
• You must be capable of driving continuous improvement and operational efficiency initiatives.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Marikina City

The position is responsible for overseeing the end‑to‑end operations of the food manufacturing plant to ensure efficient production, compliance with quality and safety standards, and achievement of operational targets. It leads multiple functional areas including Production, Engineering, Logistics/Planning, Quality Assurance, and Administration, while driving continuous improvement, cost optimization, and operational excellence. The role ensures that all processes meet regulatory requirements and that the facility operates safely, efficiently, and in alignment with organizational goals.

KEY RESPONSIBILITIES 
You will: 

• Oversee overall plant operations including Production, Engineering, Logistics/Planning, Quality Assurance, and Administration.
• Manage daily operations of the food processing plant to ensure efficiency, productivity, and reliability.
• Develop and manage production schedules to meet customer demand and delivery timelines.
• Monitor production processes and adjust plans to optimize output and minimize downtime.
• Ensure strict implementation of food safety, quality standards, and regulatory compliance requirements.
• Enforce health, safety, and environmental standards across all plant operations.
• Lead, supervise, and develop plant personnel to achieve high levels of performance and accountability.
• Coordinate preventive and corrective maintenance activities to ensure equipment reliability and minimal disruptions.
• Develop and manage the plant budget, including cost control and resource utilization.
• Analyze production data to identify inefficiencies and implement continuous improvement initiatives.
• Collaborate with procurement, distribution, and other internal teams to ensure seamless operations.
• Implement cost‑saving initiatives without compromising quality and operational standards.
• Ensure efficient inventory management of raw materials and finished goods.
• Conduct regular facility inspections to maintain operational standards and compliance.
• Respond to production issues promptly and implement corrective actions.
• Maintain accurate documentation of production, safety, and operational activities.
• Develop and implement plant policies, procedures, and operational guidelines.
• Support strategic planning initiatives and contribute to business growth and expansion plans.
• Communicate effectively with senior management regarding performance, issues, and opportunities for improvement.
• Foster a positive, safe, and productive work environment across the plant.
  
  

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Engineering, Food Technology, or a related field.
• You must have at least 5–8 years of experience in food manufacturing operations.
• You must have proven leadership experience managing plant or production operations.
• You must have strong knowledge of food safety standards such as GMP, HACCP, and regulatory compliance requirements.
• You must have experience in production planning, maintenance coordination, and quality assurance processes.
• You must have strong analytical and decision‑making skills to manage plant performance.
• You must have experience in budget management and cost optimization initiatives.
• You must have strong leadership, people management, and team development skills.
• You must have excellent communication and stakeholder management abilities.
• You must be results‑driven, organized, and capable of managing complex operations in a fast‑paced manufacturing environment.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Cagayan De Oro (CDO)

KEY RESPONSIBILITIES:

You will:

• Performance Management & KPI Monitoring
  • Ensure the team meets 100% of assigned cash collection targets through effective monitoring and coaching.
  • Track and maintain QC Score and Overall QC Compliance by reviewing call audits and compliance reports.
  • Monitor Kept PTP from Contacts to ensure promises made during calls are fulfilled.
  • Maintain After Call Work (ACW) below 10 seconds to optimize efficiency and reduce idle time.
  • Ensure Attendance Rate across the team.
• Dialer System Oversight
  • Manage and monitor the PDS Dialer system to ensure smooth call flow.
  • Check Lost Call and take corrective actions to minimize call failures.
  • Monitor agent statuses (like, ACW/Post-processing, Idle time) and intervene when necessary to maintain productivity.
• Quality & Compliance
  • Conduct regular coaching sessions and ensure at least 60% improvement among previously non-compliant agents.
  • Validate argument compliance and effective arguments based on QC standards.
  • Investigate and escalate any fraud triggers such as call manipulation or misreporting.
• Reporting & Analysis
  • Prepare daily/weekly reports on cash collection performance, QC scores, dialer metrics, and agent productivity.
  • Analyze trends in lost calls, contact rates, and PTP kept rates to identify improvement areas.
• Team Leadership
  • Provide real-time support to agents during calls.
  • Collaborate with QC Team for audits and feedback implementation.
  • Ensure proper attendance tracking, adherence to schedules, and compliance with company policies.
• Issue Resolution
  • Act as the first escalation point for call-related issues.
  • Coordinate with Telephony/IT teams for dialer or connectivity problems, and any other issues that blocking the work
•  

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent work experience.
• 3-4+ years in collections or call center operations.
• 3+ years in a supervisory or leadership role.
• Hands-on experience with PDS Dialer or similar outbound dialer systems.
• Familiarity with telephony dashboards, QA/QC tools, and reporting software.
• Must speak and communicate effectively in English (verbal and written)
• Strong personality, able to lead, enforce standards, and drive accountability.
• Can work under pressure, handles high-volume, time-sensitive situations calmly.
• Analytical skills for KPI monitoring and trend analysis.
• Coaching and mentoring ability.
• Compliance and quality-focused mindset.
• Experience in dialer optimization and traffic management.
• Knowledge of fraud detection and prevention in call operations.
• Proficiency in Excel or data visualization tools.

Shift Schedule: Day shift

Location: Mandaluyong City

KEY RESPONSIBILITIES

You will:

• Operate sachet filling and flexible packaging production lines safely and efficiently to achieve production targets while maintaining quality and safety standards.
• Perform machine operation, troubleshooting, minor repairs, autonomous maintenance, and routine equipment checks to ensure optimal machine performance and production availability.
• Conduct production activities including line clearance, changeovers, Clean-In-Place (CIP), Clean-Out-of-Place (COP), and startup preparations in accordance with standard operating procedures.
• Monitor product quality throughout the production process and perform required quality checks, inspections, and documentation to ensure compliance with established standards.
• Complete production records, checklists, OEE reports, and operational documentation accurately and within required timelines.
• Support machine conversions and changeovers between product SKUs within established standard times to maximize operational efficiency.
• Coordinate with Engineering, Technical Operators, and Maintenance teams during machine breakdowns, troubleshooting activities, and continuous improvement initiatives.
• Participate in root cause analysis and corrective actions for equipment failures, recurring machine issues, and production losses to prevent future occurrences.
• Perform autonomous maintenance activities according to the preventive maintenance schedule and ensure machinery remains in safe and reliable operating condition.
• Follow all Safety, Health, Environment (SHE), Good Manufacturing Practice (GMP), Good Hygiene Knowledge (GHK), and company compliance requirements, including proper use of Personal Protective Equipment (PPE), Lockout/Tagout (LOTO), and machine guarding procedures.
• Support machinery safety audits and compliance assessments to ensure adherence to operational and regulatory standards.
• Apply Manufacturing methodologies, including Autonomous Maintenance (AM), Root Cause Problem Solving (R2S), and Focused Improvement initiatives to improve equipment reliability and operational performance.
• Identify, raise, and implement Operational Focused Improvements (OFI) and One Point Lessons (OPL) that enhance safety, quality, productivity, and efficiency.
• Utilize digital tools, mobile devices, and company platforms to support operational reporting, maintenance activities, and production monitoring.
• Participate in training programs, team activities, and continuous learning initiatives to develop technical skills and manufacturing expertise.
• Perform other duties and responsibilities related to manufacturing operations as assigned by the Line Manager.

SKILLS AND QUALIFICATIONS

• Graduate of a Technical-Vocational course, TESDA-certified program, Engineering Technology, Industrial Technology, Manufacturing Technology, Mechatronics, Mechanical Technology, Electrical Technology, or a related technical discipline.
• Experience in manufacturing, production operations, machine operation, packaging, or food and consumer goods manufacturing environments is preferred.
• Knowledge of machine operations, troubleshooting, equipment maintenance, and production processes within a manufacturing environment.
• Understanding of workplace safety standards, hazard identification, risk assessment, Lockout/Tagout (LOTO), machine guarding, and safe work practices.
• Familiarity with preventive maintenance, autonomous maintenance, and continuous improvement methodologies.
• Working knowledge of Good Manufacturing Practices (GMP), quality standards, hygiene requirements, and operational compliance procedures.
• Ability to identify, analyze, prioritize, and resolve operational and equipment-related issues using structured problem-solving techniques.
• Strong attention to detail with the ability to monitor production quality and maintain accurate operational records.
• Ability to work effectively in a team-oriented manufacturing environment and collaborate with operators, technicians, engineers, and production leadership.
• Good communication skills with the ability to report safety, quality, operational, and maintenance concerns clearly and effectively.
• Demonstrated initiative in driving productivity improvements, waste reduction, equipment efficiency, and operational excellence.
• Willingness to work in a shifting schedule and manufacturing plant environment.

KEY RESPONSIBILITIES 
You will: 

• Drive business development for new airline and travel operator customers in close collaboration with the sales teams.
• Own supplier and aggregator relationships commercially, negotiate contracts, manage SLAs and ensure competitive pricing with GDS providers, NDC airlines and rail operators.
• Translate customer needs, operational pain points and business goals into clear product priorities.
• Lead new customer launches and manage expectations and deadlines.
• Lead product discovery and delivery for the whole platform
• Design operational processes to handle complaints, ticket updates and financial concerns etc.
• Identify operational inefficiencies and turn them into scalable product improvements.
• Improve the UX and automation of workflows for existing airline customers.
• Work closely with engineering on API integrations, booking flows and operational fallback processes.
• Report regularly to senior leadership on business unit KPIs, commercial progress and strategic risks.

QUALIFICATIONS & REQUIREMENTS: 

• 6+ years of experience as a Product and/or Business Manager, preferably in a startup, scale-up or operational product environment.
• Proven experience with API integrations and complex booking or transaction flows.
• Strong experience working with engineering, product design and operational teams.
• Comfortable working close to daily operations and turning messy workflows into clear product solutions.
• Strong written and verbal communication skills in English.
• Experience with GDS, NDC, crew planning, airline operations or travel booking platforms is a strong plus.
• Experience with flight, rail, travel logistics or workflow automation products is preferred.
• Bachelor’s degree or equivalent practical experience

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Process and verify a high volume of hotel invoices received via email.
• Cross-check invoices against hotel contracts and confirmed bookings to ensure accuracy in guest names, dates, and rates.
• Identify and flag discrepancies or incorrect charges for dispute handling.
• Upload approved invoices into the company’s internal hotel portal for client approval.
• Communicate with hotels regarding missing or delayed invoices when necessary.
• Maintain organized records of processed invoices and related documentation.

QUALIFICATIONS & REQUIREMENTS: 

• Proven experience in financial services, accounting, or invoice processing.
• Strong understanding of invoice reconciliation and accuracy verification.
• High attention to detail and ability to work with large data volumes efficiently.
• Excellent English communication skills, both written and spoken.
• Familiarity with tools such as Zendesk or similar email/ticketing systems.
• Tech-savvy, with the ability to quickly learn and navigate company’s internal systems (no external ERP system used).

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

The main responsibility of this role is to deliver operational and administrative support that ensures seamless customer transactions. This includes managing quotations, processing orders, coordinating logistics, and addressing basic customer queries. The position contributes to the full order-to-delivery cycle and ensures a reliable and efficient customer experience.

KEY RESPONSIBILITIES 
You will: 

• Provide basic customer support by handling routine inquiries and giving updates on orders, deliveries, and documentation.
• Process quotations and sales orders in SAP/CRM, including validating part numbers and ensuring accuracy of entered data.
• Coordinate internally with Sales, Supply Chain, Finance, and Warehouse teams to track orders, deliveries, and simple billing matters.
• Maintain accurate records of customer interactions, orders, and follow-ups in SAP and CRM systems.
• Support reporting and data alignment activities under supervision.
• Follow established processes and KPIs while building product, system, and commercial knowledge.
• Participate in continuous improvement and on-the-job learning to enhance service delivery.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a general diploma or degree with at least 2 years of relevant customer service experience.
• You must have strong communication skills and be customer‑oriented, with fluency in English.
• You must be proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, Power BI), CRM, and SAP B1, with the ability to learn additional business systems as required.
• You must have experience with QuickBooks, SAP, or other ERP systems.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite - Alabang, Muntinlupa City