Organizes the assigned financial data in an accurate, organized and timely manner to make any necessary adjustments and conclusions.

KEY RESPONSIBILITIES

You will:

• Ensure the completeness, accuracy and the timely preparation and delivery of billing documents to include but not limited to the following: Sales Invoices for assigned accounts; Statement of Accounts for assigned accounts.
• Make proper and complete account recognition in all related sales and receivable entries.
• Ensure sufficiency of all required period reversals, adjustments, and month-end accruals.
• Provide support for financial reporting requirements, including the preparation of accounts receivable reports and analysis as needed.
• Collaborate with other departments, to resolve issues and improve overall financial processes.
• Organize the assigned financial data in an accurate, organized and timely manner to make any necessary adjustments and conclusions.

QUALIFICATIONS:

• A bachelor’s degree in accountancy.
• At least 1 to 3 years’ experience in Accounts Receivable.
• Proficiency in accounting software, such as QuickBooks, SAP, or Oracle is a plus.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Work Schedule: Monday to Friday, Regular Shift
Work Setup: Onsite, BGC

The System Onboarding Specialist is responsible for setting up and configuring the company's Transportation Management System (TMS) for new clients, ensuring accurate and efficient system configuration, data migration, and integration.

KEY RESPONSIBILITIES

You will:

• Configure TMS system settings, parameters, and workflows for new clients.
• Set up and manage user roles, permissions, and access controls.
• Perform data migration from existing systems to TMS.
• Integrate TMS with external systems, such as APIs, EDI, or third-party software.
• Conduct thorough testing and quality assurance of system configurations.
• Collaborate with cross-functional teams, including sales, customer success, and development.
• Develop and maintain technical documentation and knowledge base articles.
• Provide technical support and training to clients and internal teams.
• Troubleshoot and resolve system configuration issues and errors.
• Optimize system performance and efficiency.
• Implement security measures and ensure compliance with industry standards.
• Conduct regular system audits and maintenance tasks.
• Develop and maintain technical documentation and knowledge base articles.
• Provide technical support and training to clients and internal teams.
• Collaborate with the development team to identify and prioritize system enhancements.
• Participate in project planning and implementation of new features and functionality.
• Ensure system compatibility and integration with other systems and software.
• Develop and maintain technical documentation and knowledge base articles.

Qualifications

• Associate's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in system administration, technical support, or related roles
• Certification in IT service management (e.g., ITIL) or related areas
• Experience with DevOps practices and continuous integration/continuous deployment (CI/CD) pipelines
• Knowledge of global transportation industry standards, regulations, and best practice

Location: Ortigas, Pasig

Schedule: Midshift to Nightshift | Hybrid (2-3 days onsite)

The Trainer supports and coordinates different quality and training activities of the company and will be responsible for analyzing training needs, developing curriculum, growth and success of an employee on-boarding. This position supports operation managers and teams and related stakeholders to ensure long-term broadening and deepening of the service excellence objectives in the services and processes deployed to meet customers demand for high quality, dependable, and efficient services.

KEY RESPONSIBILITIES

You will:

• Develops, coordinates and administers a comprehensive training curriculum for both new hire and existing employees
• Ensures all need and programmes are mapped to business and organizational requirements
• Responsible for on site or virtual training coordination of systems changes, new systems and/or processes in support of overall company initiatives, and ensures initiatives are reflected in the training material
• Conducts systems and process training – need based, mandatory or project based as required
• Coordinates closely with process owners, works fortnightly and monthly for engagement with different stakeholders of process owners
• Responsible for periodic reviews of file documents to ensure compliancy to quality regulations
• Responsible for coordinating all training, record keeping, updating, auditing and process compliance.

Qualifications

• Bachelor's Degree is required
• Minimum of 5 to 8 years in Logistics Industry/ Shipping/ Import/Export department
• Exposure to Air/ocean transportation/ Logistics / 3PL in working with a Supply chain service provider
• Preferably with exposure to Order Management / Buyers Consolidation process & systems and related forwarder ERP systems

Location: Ortigas, Pasig

Schedule: Hybrid (2-3 onsite) | Day shift (may work on graveyard depending on the training schedule)

The US Account Manager is a sales-oriented position that requires self-direction, substantial client relations experience, and supervisory skills. This position works closely with other Account Managers, and the rest of the Sales - Operations team members to attain sales targets in the geographic region assigned.

KEY RESPONSIBILITIES

You will:

• Incubating more opportunities with existing clients by further cultivating relationships with these accounts
• Expanding the company's clientele by converting prospects to clients
• Securing repeat business from new clients by ensuring that all their needs and demands are satisfied
• Conducts pre-sales and post-sales activities such as providing information about our products/services and answering questions and inquiries related to our products/services
• Works with other Account and Business Development Managers in sales lead generation activities and in maintaining a database of qualified sales leads.
• Handles issues regarding the product or service and works with Sales - Operations team in developing and delivering bid proposals to clients.
• Ensures client satisfaction and retention
• Assists the Sales - Operations Team with project management by setting deadlines, defining scope, and accomplishing project deliveries within approved budget
• Takes initiative and responsibility in monitoring bids and projects' status by performing follow-up calls/emails to clients
• Develops sales plans (i.e. rate cards, partnership deals & agreements, etc.) to generate more revenue from key accounts and coordinates with the Operations Team Lead in implementing them
• Maintains regular communication with existing clients thru emails, calls, and/or face-to-face contacts to solicit service feedback, address issues, and ensure high level of client satisfaction
• Communicates client feedback effectively and works with Sales - Operations Team Lead in resolving all outstanding issues related to speed and service quality
• Undertakes market research for potential clients (leads and prospects) and provides this information to Management
• Assists Management in analyzing results of sales efforts, suggesting adjustments as necessary to improve business results and achieve success

Qualifications:

• Bachelor's/College Degree is required
• At least 2 Years of Account Assistant or Account Management experience in the Market Research (panel selling field experience is an advantage) or any industry; or must have at least 2 years experience as Senior Project Coordinator

Location: Cubao, Quezon City

Work Schedule: Monday to Friday | Hybrid (3x a week onsite) | 8:00pm to 5:00am

The Technical Services Engineer will be supporting arsenals in implementing projects based on an agreed scope and quality, time, and costs. Tasks include engaging contractor/s and managing the scope of the contractor/s which includes project design review, materials inspection, actual work quality inspection, and actual project construction (or implementation, in case of energy audit) management. Construction management tasks compliance to design, ESH, timeline, and quality of works.

KEY RESPONSIBILITIES

You will:

• Be responsible for contractor scoping and engagement
  • Scope, timeline, and cost determination and design review
  • Contractor coordination
  • Contractor engagement
• Monitor project construction/implementation management
  • Contractor coordination
  • Materials inspection
  • Design and quality of works inspection
  • ESH compliance inspection
  • Overall project management
• Be responsible for project documents turnover to Arsenal or O&M team.
• Be assigned to other tasks that may be assigned from time to time.

QUALIFICATIONS

• Must be a graduate with a Bachelor of Science in Electrical Engineering degree, preferably with valid PRC license.
• At least 1-2 years of working experience in the related field
• Willing to do actual site inspection and site supervision
• Knowledgeable in MS Office, MS Project, and AutoCAD
• Good communication skills
• Good business acumen
• Good technical skills

Work Schedule: Monday – Friday, Dayshift

Work Setup: Hybrid (Ortigas Center)

Account Manager will be primarily responsible for managing a portfolio of assigned accounts, building strong rapport with clients, understanding their needs, and proactively identifying opportunities to upsell or cross-sell our products or services. Responsible for achieving sales targets, ensuring client satisfaction and contributing to the overall growth and success of the company.

KEY RESPONSIBILITIES 
You will: 

• Report directly to the Sales Manager.
• Spearhead Client Relationship Management:
  • Serve as the main point of contact for assigned clients.
  • Establish and maintain strong, long-lasting client relationships.
  • Understand client needs and objectives to offer tailored solutions effectively.
• Manage Sales and Revenue Generation:
  • Meet or exceed sales targets and quotas within your assigned client portfolio.
  • Identify upselling and cross-selling opportunities to maximize revenue.
  • Prepare and deliver sales presentations, proposals, and contracts.
• Be responsible in Account Planning:
  • Develop account plans and strategies to drive growth and customer satisfaction.
  • Identify key decision-makers within client organizations and establish relationships with them.
• Manage Communication and Collaboration:
  • Collaborate with internal teams, such as marketing and product development, to ensure client needs are met.
  • Communicate regularly with clients to provide updates, address concerns, and gather feedback.
• Problem Solving:
  • Address and resolve any issues or challenges that clients may encounter promptly.
  • Anticipate potential problems and provide proactive solutions.
  • Help the company address collection concerns with clients.
• Market and Industry Knowledge:
  • Stay up to date with industry trends, competitor activities, and market conditions.
  • Utilize this knowledge to position our products and services effectively.
• Reporting and Documentation:
  • Maintain accurate records of client interactions, sales activities, and progress toward goals.
  • Provide regular reports on sales performance and client feedback.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s Degree in Business, Marketing or a related field.
• With 2 years’ experience as an Account Manager or in a similar sales role.
• With experience in selling or offering servers, network and security, and/or managed print services.
• Excellent communication and interpersonal abilities.
• Ability to build and maintain lasting customer relationship.
• Strong sales and negotiation skills with a track record of achieving targets

Work Schedule: Monday-Friday, Dayshift 

Work Setup: Onsite

Sales Manager is responsible for leading a team of Account Managers and building success by identifying, qualifying and selling prospects. The incumbent will also take the lead on managing relationships with high-profile accounts and mentoring the team.

KEY RESPONSIBILITIES

You will:

• Set Objectives
  • Plan, organize, direct and control your sales staff to meet group and individual objectives
  • Use these to help your salespeople maximize their potential
  • At the beginning of each month, counsel with each salesperson to establish realistic sales objectives for the month and action plan
  • Establish a sales objective for the department each month
  • Achieve forecasted sales by following (and, if necessary, adjusting) your written plan of action
  • Monitor each salesperson's performance and compare it with that month’s objective.
  • Understand departmental sales data to determine what is happening in your department
• Coach Sales People
  • Offer them the coaching, counseling, advice, support, motivation, or information they need to help them meet their sales objectives
• Develop Sales Forces
  • Recruiting, Hiring and Training Sales People
  • Develop the most well-trained, professional sales force possible
• Handle complaints from Customer, Supplier and Sales Agents
  • Constructively handle (or supervise the handling of) all customer complaints related to your group
• Conduct Sales Meetings
  • Prepare in advance and conduct regular sales meetings
  • Review the performance of your salespeople and to motivate and stimulate them to even greater achievements
• Maintain a self-development program
  • Constantly strive for professional growth
  • Work to improve your sales skills, managerial skills, business skills and product knowledge
• Involve in customer follow up
  • Supervise the proper use of Customer Logs by each salesperson
  • Also review the customer logs for trends that indicate where additional assistance might be needed
• Assist Sales People in the selling operation
  • Assist your salespeople by stimulating floor traffic
  • Motivate them to perform well
  • Assist them in the selling process wherever needed

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree in any field.
• At least 7+ years of work experience as a salesperson in an IT industry and/or Managed Print Services.
• 3+ years of proven success in handling a team of sales professionals.
• Proven record in sales and superior analytical skills.
• Have good understanding of customer needs
• Possesses excellent communication skills.

Work Schedule: Monday-Friday, Dayshift 

Work Setup: Onsite

The Category Manager will oversee a 500-SKU assortment, ensuring alignment with company principles and customer needs. The role focuses on building purchasing power, negotiating with suppliers for cost efficiency, maintaining quality standards, and developing private labels to drive profitability.

KEY RESPONSIBILITIES
You will:

• Negotiate all purchasing conditions like purchasing prices, payment days and other relevant terms & conditions like minimum order quantities.
• Suggests items to be added to his categories.
• Suggests items to drop from his categories.
• Decide on additional manufacturers to produce Private Labels.
• Perform regular quality tests, laboratory tests and tastings inside the company for the items in the category, especially before selecting a new item for the assortment.
• Act in accordance with the General Principles of Purchasing Policies.
• Clarify severe quality issues and suggest necessary actions.
• Follow up existing contracts with suppliers, and prior to the end of the duration he decides on new contracts.
• Inform the regions about important legal information or modifications, new purchasing conditions, packaging modifications.
• Decide on the volume by region, in case of shortages.
• Decide which supplier is in charge of deliveries to the different regions.
• Decide on laboratory tests for new and existing products.

QUALIFICATIONS

• Goal oriented, highly motivated, well organized, proactive, flexible and available to work in a fast-growing company. 
• Candidate must possess at least a Bachelor's Degree. 
• At least 5 years of working experience in Retail Merchandising, Purchasing, Brand and Product Management. 
• Strong knowledge of Microsoft Office Suite and the ability to quickly learn internal systems and processes.
• Willing to travel around the Philippines.

Work Set-up: Onsite

Work Location: Taytay, Rizal

In this position, you’ll be expected to manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the requirements of the Service Level Agreements (SLAs) set out in the SOW in partnership with the Project Managers, promptly identify and resolve Service delivery issues including implementation of preventive measures, handle transition management during set-up phase or expansion phase. As a key player in the Operations teams, you’ll support the deployment of infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service level reporting mechanisms. Provide guidance to Team Managers and identify corelations with the Total Quality Management processes. As a leader, you’re to provide people management, mentorship, and career development to members, including your managers and agents/raters, achieve low attrition levels and high employee engagement. Drive Team Managers to deliver continuous improvement and productivity gains. Collaborate with Training and Quality Managers and Trainers to ensure the blend and harmony of training and quality assurance initiatives with Project Delivery initiatives to optimize production time. Flag and escalate business risks to both internal and external stake holders, keeping mind the internal strategies to support overall Project Delivery goals and objectives. 

Qualifications:

• Dynamic leader with experience and passion for managing large diverse teams of experts across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity.
• Strategic thinker with strong analytical and problem-solving skills.
• 5+ years of experience in operations and people management experience, including managing leaders, and a strong desire to develop team members.
• Emphathy for the client community and passion to create an exceptional experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by fast-paced environment. • Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
• Excellent communication skills, written and oral. • Bachelor’s degree or equivalent required. Certification on Project Management or Six Sigma a plus.

As a Business Development Area Manager, you will lead and manage a team of Business Development Account Officers and Client Support Officers in your assigned region. You play a crucial role in translating the business direction and objectives into actionable strategies at the local level. Your responsibilities include building brand awareness, maximizing the market potential through expansion, and effectively implementing renewal strategies to retain existing clients

KEY RESPONSIBILITIES

You will:

• Sales Strategy Development: Develop sales strategies based on market insights to maximize market potential, including identifying and acquiring new clients and client segments, exploring untapped markets, and creating plans to capture market share.
• Market Analysis: Conduct a thorough market analysis within the assigned area. Identify market trends, competitor activities, and potential opportunities for new business expansion.
• Local brand representation: Represent the company at the local level and ensure that the brand is effectively promoted and communicated within the assigned area. Execute local promotional activities and events within the area to enhance brand visibility and create a positive image among the target client base.
• Team Management: Lead and manage a team of Account Officers and Client Support Officers within the area. Provide guidance, coaching, and support to team members. Participate in the recruitment and selection process for new team members. Set performance expectations and goals. Conduct regular performance reviews to address issues and recognize achievements.
• Relationship Building: Build and maintain strong relationships with key stakeholders, decision-makers, and existing clients to ensure a positive and sustainable presence in the area.
• Customer Retention and Renewal Strategies: Work closely with the Client Support Officers for relationship management of existing clients, upsell or cross-sell additional products and services, ensure customer satisfaction, and encourage repeat business.
• Feedback Loop: Provide insights from the local level to help refine and optimize sales and renewal strategies ensuring that the tactics are adapted to local conditions and customer preferences.

Qualifications:

• Bachelor's degree
• At least 3 years of B2B sales experience
• Excellent communication skills
• People management experience 

Location: Central Luzon

Schedule: 100% fieldwork | Monday to Friday | Dayshift