As a Project Enablement Coordinator, you will play a critical role in empowering project teams to deliver successful outcomes through effective enablement initiatives. You will collaborate with clients and cross-functional teams to assess project needs, coordinate enablement activities, and optimize project execution. This role blends project management expertise with organizational development skills and data-driven insights to enhance capability and drive operational excellence.

KEY RESPONSIBILITIES

You will:

• Assess project requirements and develop tailored request lists and project plans aligned with the signed Statement of Work (SOW).
• Coordinate the setup of secure document exchange using the organization’s proprietary customer service portal and file exchange platforms.
• Manage the Forward Order Book (FOB) to ensure accurate alignment between test days remaining and project expectations.
• Monitor and evaluate enablement initiatives, collect feedback, analyze data, and recommend enhancements to improve effectiveness.
• Periodically review and update request list scopes to reflect evolving delivery standards and industry trends.
• Stay current on industry trends, emerging technologies, and best practices in project management, enablement, and data analytics.
• Develop and maintain project management templates, documentation, and knowledge repositories.
• Collaborate with internal and external stakeholders to optimize enablement processes and improve project delivery and reporting accuracy.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Business Administration, Project Management, Organizational Development, Data Analytics, or a related field.
• At least 3 years of experience in project management, operations, organizational development, or reporting and data analytics roles.
• Strong understanding of project management methodologies, tools, and principles.
• Experience in data analysis and reporting, with the ability to interpret data and derive actionable insights.
• Ability to manage multiple projects and priorities in a dynamic, fast-paced environment.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in project management and data visualization tools (e.g., Microsoft Project, Jira, Trello, Excel, Power BI).
• Strong proactive mindset with a problem-solving attitude.
• Ability to collaborate effectively with stakeholders across different teams and levels.

Work Schedule: Nightshift

Work Setup:

• Fully onsite during training for the first 2 months
• Hybrid setup (3 days onsite, 2 days WFH) after training

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

QUALIFICATIONS:

• High School Diploma or Equivalent

• Must have at least a year technical support in software and hardware troubleshooting experience

• Flexible in shifting / rotation schedule

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City

KEY RESPONSIBILITIES 
You will: 

• Carry out analysis and interpretation of client requirements in the light of the existing software systems developed by the company.
• Solve live production issues
• Perform gap analysis of new requirements against existing functionality
• Create detailed use cases when required
• Assist in managing the Support team for, production incidents and service requests, releasing into the production environment as per clients’ SLAs, as well as answering questions from clients or internal stakeholders.
• Take responsibility of the overall progress of assigned tasks upon which he/she is working with strict adherence to SLA and quality standards
• Participate in the review of the detailed test cases with QA team to ensure it meets client requirements    
• Review that Bankworks is performing according to the agreed specifications
• Provide Knowledge Transfer sessions
• Is able to work under pressure to agreed SLAs whilst maintaining acceptable quality standards
• Liaise with Delivery, Compliance and Technical teams to ensure compliance with the business requirements and agreed specifications
• Collaborate with internal release teams to release change into production and to provide client support during and after implementation
• Participate in onsite support or training as per clients’ request
• Work closely with clients and colleagues to facilitate migration of data to/from the software systems developed by the company.
• Provide 2nd line support for clients and the company support team’s in line with agreed SLAs
• Participate in the 24x7 shift to provide client 2nd line support when necessary
• Liaise with Quality Assurance Team to perform audits and recommend corrective action were necessary and to monitor corrective actions
• Maintain status reports for all tasks on a regular basis
• Establish a good working relationship with clients and other peers
• Provide training to the junior members of the team
• Ensure agreed processes are followed and adhered to
• Provide management feedback on process reengineering to either reduce incidents or drive efficiencies

QUALIFICATIONS & REQUIREMENTS: 

• Advanced diploma in ICT / Bachelor of Science in Business Analytics or Software Development / Bachelor's Degree in Computer Science / Degree in Business with IT
• Extensive experience in business requirements gathering, business requirements definition, and system configuration and design or working in a support team solving software related issues
• Minimum 2 years of work experience in a similar role
• Exhibit strong documentation skills
• Must be proficient in SQL Language
• Must be able to facilitate remote and face to face client meetings
• Must have strong written and oral communication skills
• Preferably should have a good knowledge of the payments industry
• Knowledge of user stories or use cases is not mandatory but it will be considered an advantage
•  Work Schedule: Dayshift (8am-5pm) - but must be open to shifting schedule 

Work Setup: Hybrid (3x onsite per week)

Locations: BGC

The Title Searcher is responsible for performing detailed title research on residential and commercial properties to establish ownership history and uncover liens, encumbrances, and other title‑related issues. The role supports title and settlement operations by delivering accurate, timely, and compliant title data in line with U.S. real estate standards and client requirements.

KEY RESPONSIBILITIES 
You will: 

• Conduct comprehensive title searches, including current owner, two‑owner, foreclosure, and 30/40/60‑year searches based on project requirements.
• Review and analyze public records such as deeds, mortgages, liens, judgments, tax records, easements, plats, and other recorded documents.
• Examine the chain of title to identify defects, gaps, inconsistencies, or potential risks.
• Prepare clear, well‑documented title search reports and deliver them within established turnaround times.
• Retrieve title data using county recorder and assessor portals, GIS systems, and third‑party title platforms.
• Identify and flag title exceptions, including liens, HOA matters, easements, restrictions, and legal description issues.
• Ensure all work complies with client guidelines, service‑level agreements, and internal quality standards.
• Collaborate with quality control teams, title examiners, and project leads to resolve discrepancies or complex findings.
• Maintain high productivity levels while ensuring accuracy and attention to detail.
• Follow company policies related to data security, confidentiality, and regulatory compliance.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have 1–3+ years of experience as a Title Searcher/Examiner supporting U.S. real estate or title operations. Experience working in an outsourcing or shared services environment is an advantage.
• You must have a strong understanding of U.S. county records, recording practices, and title search processes.
• You must be proficient in using online county portals, GIS systems, and document recording websites. Familiarity with title search tools such as DataTrace, Netronline, Courthouse Retrieval, or similar platforms is an advantage.
• You must have the ability to read and interpret legal descriptions, surveys, and title documents.
• You must have strong written and verbal English communication skills.
• You must be highly detail‑oriented with strong analytical and research skills.
• You must be able to work effectively in a fast‑paced, metrics‑driven environment.

Work Schedule: Night shift (8 pm – 5 am) 

Work Setup: Onsite/Hybrid – Makati City 

The position is responsible for ensuring that all materials and products undergo proper evaluation, testing, and disposition prior to release to customers or end users. It ensures that laboratory-quality procedures are implemented and continuously improved, laboratory equipment is properly calibrated and maintained, and product-conformance data are accurately reviewed. The role also supports non-conformance management and strengthens overall laboratory quality standards through reliable, compliant, and well-documented testing processes.

KEY RESPONSIBILITIES 
You will: 

• Review laboratory test reports and determine appropriate material or product disposition prior to release.
• Develop, implement, and enhance laboratory quality inspection procedures and policies.
• Review product specification conformance data and assess supplier quality performance ratings.
• Recommend purchase requests, calibration requirements, verification activities, and maintenance schedules for laboratory equipment.
• Provide technical input on non‑conforming tests, materials, and products to the concerned departments.
• Ensure alignment of laboratory processes with internal quality standards and applicable regulatory requirements.
• Maintain and update laboratory documentation related to testing, equipment, and quality procedures.

QUALIFICATIONS & REQUIREMENTS: 

• You must be a graduate of Chemistry, Chemical Engineering, or any related field.
• You must be a Licensed Chemist.
• You must have at least 3 years of relevant experience in the food manufacturing industry, with at least 1 year of experience in supervising or leading a team.
• You must have strong knowledge of laboratory quality processes and inspection procedures.
• You must be detail‑oriented, analytical, and capable of making sound, evidence‑based recommendations.
• You must have the ability to coordinate with multiple departments and communicate testing outcomes effectively.

Work Schedule: Monday to Saturday (8 am – 5 pm) 

Work Setup: Onsite (Plant-based) – Marikina City

The position is responsible for leading the execution, quality assurance, and consistency of data annotation work across a team of Data Annotators. It ensures that annotated datasets meet high standards of accuracy, completeness, and compliance with established guidelines to support machine learning model training and robotics system improvement. The role serves as a key quality control and escalation point, supports team coaching and capability development, and collaborates closely with operations and engineering teams to improve annotation workflows, data quality, and overall system performance.

KEY RESPONSIBILITIES 

• Perform high‑accuracy review, labeling, and annotation of complex robot‑generated data, including images, videos, system logs, and tele‑operation recordings.
• Ensure strict adherence to annotation guidelines, SOPs, and quality standards across all datasets and projects.
• Conduct quality assurance reviews of Data Annotators’ outputs to ensure accuracy, consistency, and compliance.
• Identify edge cases, inconsistencies, ambiguities, and robot failure modes, and provide clear, actionable feedback for escalation.
• Validate data integrity and ensure annotated datasets meet quality requirements for machine learning pipelines.
• Monitor recurring errors and quality trends, and recommend corrective actions to improve annotation accuracy and system performance.
• Provide coaching, guidance, and technical support to Data Annotators to improve productivity and quality.
• Conduct onboarding and training for new team members on tools, workflows, and annotation standards.
• Translate complex requirements into clear, actionable instructions for the annotation team.
• Support the development of coaching and training materials based on observed quality gaps and performance insights.
• Oversee daily team coordination, including task prioritization, workload distribution, and delivery monitoring.
• Ensure consistent interpretation and application of annotation standards across the team.
• Collaborate with Operations Analysts, Team Leads, and technical stakeholders to improve workflows and data outcomes.
• Escalate systemic issues, tool limitations, and process gaps impacting quality or delivery.
• Maintain accurate reporting of team output, quality trends, and operational insights.
• Ensure adherence to data security, confidentiality, safety, and compliance requirements at all times.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree or at least two (2) years of college or university education.
• You must have experience in data annotation, quality assurance, operations, or team support roles; at least 2 years of leadership exposure is a must.
• You must be comfortable working with annotation tools, platforms, dashboards, spreadsheets, and technology‑driven systems.
• You must have strong attention to detail with proven ability to detect errors, inconsistencies, and quality issues.
• You must have analytical and problem‑solving skills to identify patterns, root causes, and recurring data issues.
• You must have the ability to guide and support team members to meet quality and delivery standards.
• You must have clear, structured communication skills for providing feedback and coordinating with stakeholders.
• You must be organized, disciplined, patient, and capable of handling high‑accuracy, repetitive work while managing team responsibilities.
• You must be adaptable and able to thrive in a fast‑paced, technology‑driven environment.
• You may have exposure to robotics, AI, machine learning workflows, gaming, simulation environments, or data security practices.

Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City 

The position is responsible for supporting the development and continuous improvement of advanced robotics and machine learning systems through accurate review, labeling, and validation of robot‑generated data. It ensures high‑quality annotated datasets by analyzing images, videos, sensor data, and operational outputs in accordance with defined guidelines. The role contributes directly to improving robot performance, accuracy, and autonomy by providing precise inputs that enable machine learning models to learn from real‑world scenarios.

KEY RESPONSIBILITIES 

• Review, label, and annotate robot‑generated data, including images, videos, system logs, and tele‑operation recordings.
• Break down robot demonstration videos into structured task steps, sub‑steps, and individual robot actions.
• Accurately label robot actions, behaviors, task stages, and operational sequences.
• Create clear and structured natural language descriptions of robot behaviors, actions, and environments.
• Annotate visual data by drawing bounding boxes, labeling object types, and tracking objects across video frames.
• Identify objects, movements, patterns, anomalies, and environmental factors to support AI training and model development.
• Use specialized annotation tools, platforms, and data management systems in accordance with defined standards.
• Perform quality checks, validations, and self‑reviews to ensure accuracy, consistency, and completeness of outputs.
• Identify edge cases, inconsistencies, ambiguities, and robot failure modes, and escalate findings with clear feedback.
• Collaborate with operations analysts, team leads, and technical teams to improve annotation workflows and outcomes.
• Maintain accurate documentation of completed tasks, issues identified, and observations for tracking and reporting.
• Adhere to data security, confidentiality, workplace safety, and company policies at all times.
• Participate in training sessions and adapt to evolving tools, workflows, and project requirements.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have at least completed two (2) years of college or university education (fresh graduates are encouraged to apply).
• You must be comfortable working with annotation platforms, software tools, spreadsheets, and technology‑driven systems.
• You must have strong attention to detail and the ability to perform high‑accuracy, repetitive tasks.
• You must have analytical skills to identify patterns, anomalies, and inconsistencies while following strict guidelines.
• You must have basic English proficiency with the ability to understand instructions and document observations clearly.
• You must be methodical, organized, focused, disciplined, and patient.
• You must be able to thrive in a structured, fast‑paced, and technology‑driven work environment.
• You must be willing to work on‑site and on shifting schedules as required.
• You may have prior experience in data annotation, quality assurance, data processing, or back‑office operations. Familiarity with robotics, AI, machine learning workflows, gaming, simulation environments, or cybersecurity practices is an advantage.

 Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City 

The position is responsible for overseeing the organization’s cybersecurity operations to protect information assets, systems, and infrastructure against internal and external threats. It leads the identification of security gaps, development of cybersecurity policies and enhancement plans, and ensures effective execution across responsible teams. The role manages vulnerability assessment, incident response, security monitoring, access control, audit readiness, and compliance with international standards and government regulations while continuously improving security maturity across the enterprise.

KEY RESPONSIBILITIES 
You will: 

• Identify cybersecurity gaps against best practices and develop security enhancement policies, plans, and initiatives.
• Lead responsible departments in implementing cybersecurity controls and remediation measures.
• Oversee vulnerability management activities, including vulnerability scanning, risk assessments, and remediation planning.
• Act as the Local Computer Security Incident Response Team (CSIRT) lead during security incidents, including evidence handling, impact analysis, containment, and prevention of recurrence.
• Lead incident response training and continuously improve response readiness and capability.
• Operate and manage security monitoring platforms such as EDR and SIEM to detect threats and perform initial response actions.
• Manage security log analysis and investigate suspicious activities and potential threats.
• Maintain and enforce Identity and Access Management (IAM) operations, including permissions and access control for critical systems.
• Collaborate with IT governance and risk teams to translate security policies and standards into operational controls.
• Lead and supervise security tools operations teams and drive continuous improvements in operational quality and cybersecurity maturity.
• Coordinate with overseas locations and cross‑functional departments to align enterprise‑wide security execution plans.
• Ensure compliance with ISO standards, government regulations, and requirements related to information security and business continuity.
• Oversee audit preparation and compliance activities to ensure effectiveness of security controls and continuous improvement.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in an IT‑related course (cybersecurity certifications are an advantage).
• You must have at least 5–6 years of experience in IT Security, with at least 3–5 years as an IT Administrator or equivalent role.
• You must have strong knowledge of the NIST Cybersecurity Framework.
• You must have a solid understanding of information security principles, networking, systems administration, and cloud security environments. Experience or certification such as Security+, CySA+, CASP, OSCP, CEH, CIH, CISSP, or GIAC is an advantage.
• You must be capable of leading incident response activities and managing security operations teams.
• You must be proactive, analytical, and able to handle security incidents under pressure.
• You must be willing to be assigned in Malvar, Batangas.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite

Locations: Malvar, Batangas

KEY RESPONSIBILITIES 
You will: 

• Handle partner quality cases and complaints from intake to resolution
• Coordinate with suppliers to collect and validate supporting documentation
• Submit and communicate case details to Booking.com and other relevant parties
• Assess case outcomes (win or loss) based on established criteria
• Apply penalties where required under the applicable framework
• Maintain accuracy and consistency across all case handling

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor's Degree
• An operations-focused position handling partner quality cases and complaints (partner inquiries and concerns)
• Experience with ticketing based systems through email channel (Zendesk) to resolve cases up to 7 days
• Day-to-day work involves case documentation, supplier coordination, outcome assessment, and process-based decision-making.
• 1 to 3 years in customer service, operations, QA, or complaints handling
• Strong written and verbal English
• High attention to detail, structured, process-oriented
• Comfortable with repetitive, accuracy-critical tasks

 Work Schedule: Midshift (11m-8pm)

Work Setup: M-F Full-Onsite (tentative for hybrid setup after 6 months)

Locations: BGC

The JIRA Developer manages and maintains IT service management solutions to ensure efficient IT services and smooth business operations.

KEY RESPONSIBILITIES

You will:

• Develop and Maintain Solutions: Design, implement, and maintain IT service management solutions, such as Remedy or ServiceNow to meet business needs and ensure seamless IT operations.
• Understand Business Functions: Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support.
• Manage IT Services: Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.
• Apply Technical Expertise: Leverage technical expertise to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.

QUALIFICATIONS:

• Bachelor’s degree in relevant field.
• 2-4 years’ proven experience in JIRA application/development
• Good knowledge of Groovy scripting.
• Exposure to managing and maintaining IT service management solutions, such as Remedy or ServiceNow including understanding their business functions.

Work Schedule: Shifting Schedule

Work Set-up: Daily for the first 3 months; transition to 3x onsite after

Location: Quezon City