KEY RESPONSIBILITIES

You will:

• Own a portfolio of mid-market and select enterprise customers across the APAC region and Philippines, serving as the primary post-sales point of contact.
• Manage the full customer lifecycle, including onboarding, product adoption, customer success planning, renewals, and expansion opportunities.
• Lead customer onboarding in collaboration with Solutions Engineers, conducting discovery sessions, adoption planning, implementation guidance, and regular business reviews.
• Drive customer retention, renewal, and expansion by identifying adoption gaps, increasing product usage, and uncovering opportunities for deeper integration.
• Build trusted advisor relationships with customer stakeholders, providing strategic recommendations and ensuring customers realize measurable business value from the company's solutions.
• Own renewal and expansion revenue for assigned mid-market accounts while partnering with Account Executives on enterprise renewals and growth opportunities.
• Conduct regular business and value reviews, presenting product usage insights, best practices, and strategic recommendations to senior customer stakeholders.
• Collaborate closely with Sales, Solutions Engineering, Product, Marketing, and Leadership teams to advocate for customer needs and improve the overall customer experience.
• Capture customer feedback and communicate product enhancement opportunities to internal teams to help influence product roadmap and service improvements.
• Support reseller and channel partners in managing their customers by providing product expertise and acting as an escalation point when needed.
• Develop and improve Customer Success playbooks, documentation, and operational processes that enable the team to scale effectively.
• Represent the company during customer meetings, onsite visits, and industry events across the Philippines and APAC region as required.
• Partner with Sales and Marketing teams to generate customer referrals, testimonials, and case studies that support business growth.

SKILLS AND QUALIFICATIONS

• Has 3–5 years of experience in Customer Success, Account Management, Customer Experience, or another customer-facing role with a proven track record of driving customer retention, renewals, and account growth.
• Experience managing the complete customer lifecycle, including onboarding, adoption, customer engagement, renewals, and expansion.
• Experience supporting mid-market and enterprise customers, preferably across the APAC region.
• Background in the Call Center/BPO, Contact Center, CCaaS, Telephony, Unified Communications, or Customer Experience (CX) industry is highly preferred.
• Experience working with SaaS products and subscription-based business models.
• Strong commercial mindset with experience owning or contributing to renewal and expansion revenue targets.
• Excellent stakeholder management skills with the ability to build relationships with senior executives and technical teams.
• Strong communication, presentation, and relationship management skills.
• Comfortable collaborating cross-functionally with Sales, Solutions Engineering, Product, Marketing, and Leadership teams.
• Ideally possesses technical aptitude with an understanding of software deployments, APIs, SDKs, or enterprise software integrations.
• Highly organized, proactive, self-driven, and capable of managing multiple customer accounts simultaneously.
• Experience working in a startup or fast-paced, high-growth environment is highly preferred.

Work Set Up: Remote; Open to field work (client visits and events)

Work Schedule: Day shift, but must be open to working a mid shift.

The PKI Engineer supports and enhances the enterprise certificate management environment. The role manages the full certification lifecycle, maintain PKI infrastructure, support cloud and infrastructure security initiatives, and help ensure the reliability and compliance of critical certificate services.

KEY RESPONSIBILITIES

You will:

• Administer and maintain PKI infrastructure and certificate lifecycle activities, including issuance, renewal, and revocation.
• Deploy and manage certificates across servers, applications, load balancers, and cloud environments.
• Monitor certificate health and expiration to prevent service disruptions.
• Troubleshoot certificate-related incidents and infrastructure issues.
• Support compliance, audit, and security requirements.
• Develop basic automation using PowerShell, Python, or shell scripting.
• Maintain operational documentation, inventory, and runbooks.

QUALIFICATIONS:

• Has strong background/experience in Wintel
• 5 years in compute, infrastructure, or systems administration.
• 3 years hands on experience managing PKI and certificate services.
• Strong operational experience with Certificate issuance and renewals, Internal and external Eertificates, and Enterprise infrastructure environments
• Technical Skills (Administrator-Level)
  
  • X.509 certificates
  • TLS / HTTPS
• Experience administering Microsoft AD CS and/or enterprise PKI tools.
• Hands-on experience deploying certificates to Windows/Linux servers, IIS, Apache, Nginx, and Load balancers or reverse proxies
• Familiarity with certificate tooling such as Venafi, Keyfactor, AppViewX, DigiCert, Sectigo (any one or more)
• Working knowledge of PowerShell and/or basic Python or shell scripting and ITSM tools (e.g., ServiceNow)

Work Schedule: Hybrid (Onsite – 10 times a month)

Shift Schedule: Graveyard Shift

Location: Makati City

KEY RESPONSIBILITIES 
You will: 

• Responsible for managing residential mortgage applications from lodgement to settlement
• Supporting brokers through document collection, compliance, lender communication, and settlement coordination using ApplyOnline, Australian lender portals, and mortgage CRMs.

QUALIFICATIONS & REQUIREMENTS: 

• AU Mortgage Processing experience
• End-to-end mortgage loan processing
• Experience with CRM systems (Infinity or MyCRM preferred, but any CRM is acceptable)
• Experience using lender portals
• Serviceability assessment
• Valuation ordering

Work Setup: Full onsite for the first 6 months, hybrid eventually

 Work Schedule: Day Shift (6:00 AM – 3:00 PM) 

Locations: BGC

The position is responsible for remotely operating robotic systems to support advanced technology operations from on‑site facilities. It ensures accurate, efficient, and safe execution of tasks using specialized control systems, while maintaining high levels of situational awareness, precision, and responsiveness in a fast‑paced, technology‑driven environment. The role also supports system reliability through monitoring, troubleshooting, maintenance checks, and adherence to operational standards and security protocols.

KEY RESPONSIBILITIES 

• Operate remote‑controlled robotic systems with accuracy and efficiency to ensure smooth performance.
• Utilize virtual reality platforms, specialized software interfaces, and control devices to navigate and manage operations.
• Maintain situational awareness during live system operations to support safe and effective execution.
• Adapt quickly to new technologies, platforms, and system upgrades.
• Follow standard operating procedures and operational guidelines to ensure safety and consistency.
• Perform initial troubleshooting of system issues and escalate concerns to the appropriate teams.
• Collaborate with technical and operations teams to improve workflows and system performance.
• Ensure adherence to security protocols and compliance standards to protect systems and data integrity.
• Conduct routine inspections, preventive maintenance checks, and functional testing during downtime.
• Document operational activities, system performance, and incidents for reporting and tracking purposes.
• Participate in training sessions and support knowledge sharing within the team.
• Follow workplace safety standards to maintain a secure and compliant working environment.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be at least a Senior High School graduate. Having completed at least 2 years in college or being a fresh graduate of any 4- or 5-year course is an advantage.
• You must have gaming experience, particularly in FPS, simulation, strategy, or racing environments. Familiarity with cybersecurity practices related to remote systems (an advantage).
• You must be comfortable working with advanced technologies such as VR systems, controllers, and remote operation tools.
• You must have excellent hand‑eye coordination, reflexes, and rapid decision‑making skills.
• You must have strong problem‑solving abilities to address real‑time operational challenges.
• You must have close attention to detail and the ability to maintain accuracy in repetitive tasks.
• You must have basic English communication skills sufficient to understand instructions and documentation.
• You must be disciplined, focused, and able to work effectively in a structured, technology‑driven environment.

 Work Schedule: Shifting

Work Setup: Onsite – Alabang, Muntinlupa City 

The position is responsible for overseeing day-to-day operational activities during assigned shifts to ensure seamless service delivery, workforce productivity, and compliance with established procedures. It serves as the primary operational point of contact during the shift, providing real-time support, issue resolution, workforce coordination, and performance monitoring. The role works closely with operations leadership, partner stakeholders, and support teams to maintain operational continuity, drive team performance, and ensure alignment with organizational standards and objectives.

KEY RESPONSIBILITIES 

• Oversee daily operations during assigned shifts to ensure efficient and uninterrupted service delivery.
• Monitor workforce attendance, schedule adherence, break compliance, and shift readiness to maintain adequate staffing levels.
• Ensure team members comply with established SOPs, operational processes, quality standards, and security requirements.
• Identify, document, and escalate operational issues, equipment concerns, and workflow disruptions while initiating immediate corrective actions when appropriate.
• Provide timely operational updates to management regarding performance, incidents, and critical developments during the shift.
• Support business continuity efforts by assisting with operational adjustments during staffing shortages, system issues, or other disruptions.
• Monitor the availability and condition of operational equipment, tools, and workstations, and coordinate maintenance or technical support requirements.
• Manage user access and authorization to operational systems while ensuring compliance with access control and security protocols.
• Coordinate with HR and relevant stakeholders regarding attendance concerns, employee welfare, workplace issues, and other people-related matters.
• Serve as the primary operational liaison between internal teams, partner representatives, and leadership during assigned shifts.
• Communicate operational updates, process changes, and directives to ensure alignment across the team.
• Provide floor support, coaching, and guidance to employees to maintain productivity and adherence to operational standards.
• Monitor individual and team performance and provide timely feedback to address performance gaps.
• Support onboarding, training reinforcement, and knowledge transfer activities for team members.
• Conduct shift huddles, briefings, and alignment meetings to communicate priorities, updates, and expectations.
• Prepare and submit operational reports covering attendance, productivity, incidents, performance trends, and shift observations.
• Maintain accurate documentation of coaching sessions, escalations, operational concerns, and corrective actions.
• Support continuous improvement initiatives by identifying opportunities to enhance productivity, quality, and operational efficiency.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 3–4 years of relevant experience in operations, team supervision, workforce coordination, or a similar role. Exposure to tele-operations, remote operations, VR systems, gaming technologies, data annotation, or technology-enabled operational environments is an advantage.
• You must have experience leading teams or coordinating day-to-day shift operations.
• You must have experience monitoring productivity, attendance, quality, and operational performance metrics.
• You must have strong problem-solving and decision-making skills within a fast-paced operational environment.
• You must have excellent verbal and written communication skills in English.
• You must have strong organizational skills and attention to detail.
• You must have the ability to manage multiple priorities while maintaining operational accuracy and efficiency.
• You must demonstrate initiative, accountability, and a proactive approach to issue resolution.
• You must be willing to work onsite and support shifting or flexible schedules based on operational requirements.

Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City 

The position is responsible for implementing Human Resources programs and initiatives while serving as a key liaison between the organization and external stakeholders. It supports talent acquisition, employee relations, workforce administration, and regulatory compliance while fostering positive relationships with local communities, government agencies, and other stakeholders. The role contributes to workforce stability, employee engagement, and community partnership initiatives that support business continuity and operational success.

KEY RESPONSIBILITIES 
You will: 

• Implement and administer HR policies, procedures, and employee programs.
• Facilitate recruitment activities, including sourcing, screening, hiring, onboarding, and employee orientation.
• Maintain accurate employee records, personnel files, and HR documentation.
• Monitor attendance, leave administration, manpower requirements, and employee movements.
• Support payroll preparation, timekeeping administration, and employee benefits coordination.
• Handle employee inquiries, concerns, and workplace issues while promoting positive employee relations.
• Support disciplinary processes and ensure consistent implementation of company policies.
• Prepare HR reports and manpower updates for management review.
• Source and screen candidates for operational and field-based positions.
• Coordinate interviews, pre-employment requirements, and deployment activities.
• Build and maintain relationships with local communities and employment sources to support manpower requirements.
• Conduct employee orientations, meetings, and communication sessions.
• Support employee engagement programs aimed at improving morale and productivity.
• Serve as the primary liaison with local communities, barangays, local government units, landowners, and community organizations.
• Represent the organization during community engagements, consultations, and stakeholder meetings.
• Coordinate community relations activities and support corporate social responsibility programs.
• Monitor community concerns and provide timely recommendations to management.
• Assist in resolving community-related issues that may impact operations.
• Coordinate with government agencies regarding employment, labor, and community-related matters.
• Assist in securing permits, certifications, and regulatory requirements as needed.
• Support compliance with labor laws, government regulations, and company policies.
• Prepare correspondence, reports, meeting minutes, and other administrative documents.
• Maintain records related to human resources, community engagement, and stakeholder relations.
• Perform other duties and special assignments as required by management.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resource Management, Psychology, Business Administration, or a related field.
• You must have at least 2–5 years of experience in Human Resources, employee relations, community relations, or administrative functions.
• You must have experience in recruitment, workforce administration, and employee relations.
• You must have strong stakeholder management and community engagement skills. Experience coordinating with government agencies, local government units, barangays, or community organizations is preferred.
• You must have strong conflict resolution, negotiation, and interpersonal skills.
• You must have proficiency in Microsoft Office applications.
• You must have strong organizational, documentation, and administrative skills.
• You must have excellent communication skills in English and Filipino; proficiency in Bisaya is highly preferred.
• You must be capable of working independently in a field-based environment.
• You must demonstrate integrity, professionalism, and a service-oriented mindset.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite – Bukidnon

The position is responsible for maintaining accurate financial records, preparing financial reports, supporting budgeting and forecasting activities, and ensuring compliance with accounting standards and regulatory requirements. It provides financial analysis and operational insights that support management decision‑making, safeguard company assets, and promote financial accuracy and operational efficiency.

KEY RESPONSIBILITIES 
You will: 

• Maintain accurate and complete accounting records and books of accounts.
• Record, reconcile, and monitor financial transactions in accordance with company policies and accounting standards.
• Prepare journal entries, account schedules, and supporting documentation.
• Perform monthly, quarterly, and annual account reconciliations.
• Support month‑end and year‑end closing activities to ensure timely and accurate reporting.
• Prepare monthly financial statements, management reports, and financial analyses.
• Assist in the preparation of budgets, forecasts, and financial planning activities.
• Provide variance analyses to explain deviations from budgets and prior period results.
• Support the preparation of financial presentations and reports for management review.
• Monitor accounts payable and ensure timely processing of supplier payments.
• Monitor accounts receivable, collection activities, and aging schedules.
• Coordinate with customers, suppliers, and internal departments regarding account-related concerns.
• Maintain accurate subsidiary ledgers and supporting reconciliations.
• Monitor and analyze operational and production costs to support cost management initiatives.
• Prepare cost reports by business unit, department, project, or cost center.
• Assist management in evaluating operational efficiency and profitability.
• Monitor inventory balances and movements and reconcile physical counts with accounting records.
• Review inventory valuations and investigate inventory discrepancies.
• Prepare and support tax filings and ensure compliance with government requirements.
• Assist during tax audits, regulatory reviews, and compliance examinations.
• Support payroll reconciliation activities and ensure accurate recording of payroll transactions.
• Assist in ensuring compliance with statutory obligations such as SSS, PhilHealth, Pag-IBIG, and other government requirements.
• Support internal and external audit activities and prepare required schedules and documentation.
• Ensure adherence to internal control policies and recommend process improvements when necessary.
• Maintain the accuracy and integrity of financial information within ERP and accounting systems.
• Support system enhancements, automation initiatives, and financial reporting improvements.
• Assist in the development of dashboards and management reporting tools.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Accountancy, a Certified Public Accountant (CPA) is preferred but not required.
• Additional training or exposure in Finance, Taxation, or Cost Accounting is an advantage.
• You must have at least 3–5 years of accounting experience.
• You must have experience in general accounting, financial reporting, tax compliance, account reconciliation, cost accounting, and inventory accounting. Experience in manufacturing, agriculture, food production, logistics, export-oriented businesses, or similar industries (preferred).
• You must have working knowledge of accounting systems and ERP platforms.
• You must have advanced proficiency in Microsoft Excel.
• You must have strong analytical, problem-solving, and financial reporting skills.
• You must have strong attention to detail and the ability to maintain accuracy under deadlines.
• You must demonstrate integrity, confidentiality, and accountability in handling financial information.
• You must be organized, proactive, and capable of working independently while collaborating effectively with cross-functional teams.

Work Schedule: Regular shift (8am – 5pm) 

Work Setup: Onsite – Davao City

The position is responsible for providing strategic leadership over the organization’s finance, accounting, treasury, taxation, budgeting, financial planning, risk management, and internal control functions. It serves as a key member of the executive leadership team, driving profitability, financial sustainability, operational efficiency, and long-term business growth. The role supports business expansion initiatives, strengthens financial governance, and ensures effective management of financial resources to achieve organizational objectives.

KEY RESPONSIBILITIES 
You will: 

• Develop and execute the company’s financial strategy in alignment with business goals and long-term growth plans.
• Serve as a strategic advisor to executive leadership on financial, operational, and business matters.
• Provide financial insights and recommendations to support strategic planning, investments, and business expansion initiatives.
• Lead annual budgeting, forecasting, and long-range financial planning processes.
• Monitor financial performance against approved budgets and business targets and recommend corrective actions when necessary.
• Develop profitability and performance analyses across business operations, products, and markets.
• Oversee the preparation of timely and accurate monthly, quarterly, and annual financial statements.
• Manage all accounting functions, including general ledger, accounts payable, accounts receivable, inventory accounting, and fixed assets.
• Ensure compliance with applicable financial reporting standards, regulatory requirements, and corporate policies.
• Oversee cost accounting and financial analysis to identify opportunities for operational efficiency and cost optimization.
• Manage cash flow, liquidity planning, working capital, financing facilities, and banking relationships.
• Monitor financial risks and implement strategies to safeguard company assets and financial stability.
• Lead tax planning initiatives and ensure compliance with statutory and government reporting requirements.
• Oversee internal controls, risk management programs, and audit activities to strengthen governance and compliance.
• Partner with operations, procurement, logistics, human resources, and commercial teams to evaluate financial implications of business initiatives.
• Assess the financial viability of expansion projects, capital investments, and strategic business opportunities.
• Lead, mentor, and develop the Finance and Accounting team while promoting a culture of accountability, integrity, and continuous improvement.
• Establish performance goals, monitor results, and drive continuous enhancement of finance processes and capabilities.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Accountancy, Finance, Economics, Business Administration, or a related field. With an MBA or a master’s degree in Finance, Agribusiness, Business Management, or a related discipline is an advantage. A Certified Public Accountant (CPA) license is preferred.
• You must have at least 5 years of progressive finance and accounting leadership experience, preferably in agribusiness, agriculture, plantation operations, food production, export-oriented businesses, or manufacturing environments.
• You must have proven expertise in strategic financial management, business planning, and financial performance analysis.
• You must have strong knowledge of financial planning and analysis (FP&A), treasury management, taxation, and regulatory compliance.
• You must have experience in risk management, internal controls, audit management, and corporate governance.
• You must have experience with ERP systems, financial reporting, and investment or capital planning.
• You must have strong leadership, stakeholder management, and people development capabilities.
• You must be highly analytical, results-driven, and capable of making sound business decisions.
• You must demonstrate high integrity, strategic thinking, and the ability to operate effectively in a dynamic business environment.

Work Schedule: Regular shift (8am – 5pm) 

Work Setup: Onsite – Davao City

KEY RESPONSIBILITIES

You will:

• Operate, monitor, and control mixing equipment, storage tanks, material tanks, and related process systems to ensure safe, efficient, and quality-compliant production.

• Set up, inspect, and assess assigned equipment to ensure functionality, cleanliness, safety, and readiness for production operations.

• Execute production activities according to the daily production plan, operational procedures, and established manufacturing standards.

• Monitor bulk inventory levels, batch kits, and raw material availability, proactively communicating production constraints and recommending plan adjustments when necessary.

• Coordinate the call-off and transfer of raw material batch kits from the Dispensary Area to support uninterrupted production.

• Ensure readiness of material tanks and isotainer trucks for upcoming production requirements.

• Verify the quality and quantity of ingredients during dosing operations and perform on-line quality checks in accordance with Quality Control Points (QCP) and Standard Operating Procedures (SOPs).

• Make process adjustments as required to ensure bulk products consistently meet quality specifications and production standards.

• Record, validate, and report production outputs accurately using SAP and other production management systems.

• Validate bulk transfers and issuance to Bulkers and Bulk Dispensary personnel while ensuring traceability and compliance.

• Perform Cleaning, Inspection, Lubrication, and Tightening (CILT) activities and ensure proper operation of mixers and associated equipment.

• Perform preventive maintenance activities according to maintenance schedules and maintenance planner requirements.

• Ensure real-time reporting of operational losses, downtime, waste generation, minor stoppages, changeovers, and equipment breakdowns.

• Complete required production and quality documentation, including process sheets, dispensary sheets, machine checklists, recipe records, and traceability documents.

• Participate in Focused Improvement activities and validate the effectiveness of implemented improvements through real-time observations and performance monitoring.

• Ensure proper shift handovers by communicating operational status, issues, and priorities to incoming Process Control Operators.

• Comply with all company policies, GMP, HACCP, GHK, safety regulations, Code of Business Principles (COBP), and Corporate Rules and Regulations (CR&R).

• Utilize digital tools, smartphones, tablets, and other technology solutions to support operational reporting, monitoring, and continuous improvement initiatives.

• Participate in training programs, operational meetings, emergency work order (EWO) investigations, and other activities assigned by management.

• Collaborate with Production, Engineering, Quality, Safety, Logistics, Planning, and third-party personnel to achieve production and operational objectives.

SKILLS AND QUALIFICATIONS

• Diploma or Technical Degree in Engineering, Industrial Technology, Manufacturing Technology, Mechanical Technology, Electrical Technology, Instrumentation, or a related technical discipline.

• Has 2 years of experience operating manufacturing, processing, mixing, or industrial production equipment in a fast-paced production environment.

• Knowledge of hydraulic, electrical, electronic, instrumentation, and process control systems.

• Basic understanding of thermodynamics, heat exchangers, pressure vessels, and industrial process operations.

• Knowledge of raw material handling, quality specifications, and physico-chemical analysis techniques.

• Familiarity with preventive maintenance, autonomous maintenance, troubleshooting, lubrication practices, and mechanical systems.

• Knowledge of Lean Manufacturing, TPM, UMS, OEE computation, loss measurement, problem-solving methodologies, and continuous improvement principles.

• Basic knowledge of GMP, HACCP, Occupational Health and Safety (OSHAS), and Environmental Management Systems (EMS).

• Strong analytical and problem-solving skills with the ability to identify operational issues and recommend process improvements.

• Ability to accurately document production activities, maintenance activities, and operational performance metrics.

• Strong communication and teamwork skills with the ability to work effectively across multiple departments.

• Ability to work independently, prioritize tasks, and perform effectively with minimal supervision.

• Strong attention to detail, safety awareness, and commitment to quality standards.

• Willingness to work in a manufacturing environment and support shift-based operations as required.