KEY RESPONSIBILITIES 
You will: 

• Maintain bookkeeping and transaction records for assigned accounts, including client, internal management, or local office accounts, and prepare various reports as requested, such as monthly summaries, liquidation statements, and statutory or management reports.
• Analyze financial transactions based on supporting documentation.
• Collaborate with Managers to address potential issues and concerns during account preparation.
• Prepare financial statements, management reports, and related schedules in accordance with applicable accounting standards.
• Respond to audit-related requests and resolve audit concerns for audited accounts.
• Handle inquiries and requests from clients, administrative staff, or local finance teams, and draft appropriate email responses.
• Track the status of assigned accounts, follow up as needed, and update progress in account monitoring tools.
• Review financial statements and supporting documentation prepared by fellow accountants.
• Perform additional tasks, projects, or duties as assigned by the immediate Manager. 

 QUALIFICATIONS & REQUIREMENTS: 

• You must be an Accounting/Accountancy graduate.
• You must have at least 2 years of work experience specializing in Finance – General Accounting, Audit, Tax, or equivalent.
• You must have experience in financial management reporting, preferably with exposure in a shared service industry and with experience in MYOB and Peachtree
• You must be willing to work onsite and/or reside near the Mandaluyong area.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Mandaluyong City

As a critical member of our senior leadership team, you will be responsible for ensuring the delivery of high-quality services, efficient resource management, effective issue resolution, and oversight on compliance and audit. You will play a key role in driving continuous improvement and automation across all areas of accounts, while also managing a team of account leaders.           

KEY RESPONSIBILITIES 

You will: 

• Delivery Management
• Lead a group of accounts, ensuring optimal service delivery performance and efficient resource management
• Responsible for delivery of services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
• Collaborate with internal stakeholders and external partners to ensure successful account delivery
• People Management
• Responsible for providing direction to multiple managers, and high-level direction to delivery employees.
• Develop and execute succession plans to ensure smooth leadership transitions
• Implement strategies to prevent attrition and improve employee retention
• Foster a positive and inclusive work environment
• Continuous Improvement and Automation
• Develop and implement improvement efforts on all areas of the account based on specific priorities and action plans
• Achieve Continuous Improvement (CI) targets and ensure accountability
• Collaborate with account teams and stakeholders to identify and implement automation or transformation opportunities
• Critical Issue Resolution (Crit Sit)
• Lead the resolution of critical issues affecting account performance or client satisfaction
• Coordinate with account teams, internal stakeholders, and external partners to resolve issues
• Develop and implement corrective actions to prevent recurrence
• Compliance and Audit (internal and external)
• Ensure compliance with company's policies, procedures, and regulatory requirements
• Identify and mitigate potential compliance risks
• Collaborate with internal and external auditors to ensure successful audit outcomes

QUALIFICATIONS

• Bachelor’s degree
• At least minimum 15 years in service of experience in a BPO, preferably managing multi-client environment.
  • Client Services Manager: someone who has managed a SOW/project
  • Business Development: someone who managed a portfolio of clients/accounts; also, someone who had experience winning/implementing new deals
• Strong background in HR Process (EDM, Compensation & Benefits, Payroll) with hard-core HR service delivery in a client external facing capacity

Location: Eastwood City Libis/UP Ayala Techno hub

Work Set-up: 5 days onsite | Night Shift/Rotation

Schedule: Monday to Friday

As an Application Developer specializing in ServiceNow, you will provide development and maintenance support for ServiceNow tool implementation and customization. You will utilize your knowledge of business and technical skills related to specific ServiceNow modules and scripting languages, such as JavaScript.

KEY RESPONSIBILITIES

You will:

• Design and Develop Customized Reports: Create tailored reports by applying code-level changes in the ServiceNow environment, leveraging the NOW platform's low-code/no-code capabilities to meet specific business needs.
• Implement and Customize ServiceNow Modules: Develop and customize different ServiceNow modules as required, ensuring seamless integration and optimal functionality.
• Provide Development and Maintenance Support: Offer ongoing support for ServiceNow tool implementation and customization, ensuring high-quality solutions and timely issue resolution.
• Utilize Scripting Languages: Apply knowledge of scripting languages, such as JavaScript, to develop and customize ServiceNow modules and reports.
• Leverage NOW Platform Capabilities: Effectively use the NOW platform's features to design and develop customized solutions, enhancing business processes and user experience.

QUALIFICATIONS

• Bachelor’s degree
• Experience working in a public health/healthcare industry
• ServiceNow Module Expertise: Experience with specific ServiceNow modules such as ITOM/ITAM, ITBM, and IRM, including knowledge of their business and technical applications, to inform development and customization decisions.
• Experience with scripting languages, such as JavaScript, to develop and customize ServiceNow modules and reports.
• Low-Code/No-Code Development: Experience using ServiceNow's NOW platform to design and develop customized reports and solutions, leveraging its low-code/no-code capabilities.
• ServiceNow Implementation and Customization: Experience implementing and customizing different ServiceNow modules to meet specific business needs, ensuring seamless integration and optimal functionality.
• Code-Level Changes: Experience applying code-level changes in the ServiceNow environment to create tailored reports and customized solutions.
• Advanced ServiceNow Module Knowledge: Experience with multiple ServiceNow modules, including in-depth understanding of their business and technical applications, to inform complex development and customization decisions

Location: UP Ayala Technohub

Work Set-up: Hybrid (3 days onsite) | day shift

Schedule: Monday to Friday

As an Audit Supervisor, you will be part of the Internal Audit team responsible for planning, executing, and monitoring financial, operational, and compliance audits across the organization. You will collaborate with cross-functional teams and senior management to evaluate internal controls, assess risks, and provide recommendations to strengthen governance and compliance.

KEY RESPONSIBILITIES

You will:

• Develop, implement, and monitor audit plans aligned with strategic objectives, integrating risk assessment and quality assurance.
• Conduct independent financial, operational, compliance, and special audits to ensure adherence to accounting standards, regulations, and internal policies.
• Review and analyze financial data, transactions, and records to identify discrepancies, risks, and opportunities for improvement.
• Perform substantive testing, compliance testing, and internal control evaluations.
• Examine and benchmark internal controls, policies, and procedures against industry best practices.
• Track and monitor the actual implementation of audit recommendations and maintain proper audit records.
• Prepare clear and comprehensive audit reports with findings, recommendations, and remediation plans for management review.
• Collaborate with teams and stakeholders to track progress on audit-related improvements.
• Stay updated on accounting standards, regulations, and industry trends to strengthen compliance and governance frameworks.
• Identify, assess, and mitigate risks across day-to-day operations, strategic management, and policy-setting functions.
• Supervise and mentor audit staff, ensuring objectives are achieved while fostering a collaborative and growth-focused work environment.
• Provide training and guidance to team members on audit methodologies, internal controls, and audit tools (e.g., SAP).
• Support the Internal Audit Manager and senior leadership in enhancing corporate governance and compliance processes.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, or any related field.
• CPA (Certified Public Accountant) or CIA (Certified Internal Auditor) certification is an advantage.
• Minimum of 3 years’ proven work experience as an Audit Supervisor or in a similar role.
• Strong knowledge of accounting principles, auditing standards, internal controls, and risk management practices.
• Proficiency in MS Office (particularly Excel); MacOS and IT audit experience preferred.
• Familiarity with accounting systems, SAP, or similar audit/accounting tools.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent leadership, team management, and mentoring abilities.
• High attention to detail, proactive, hardworking, flexible, and able to prioritize tasks effectively.
• Ability to work independently and collaborate with cross-functional teams.
• Strong communication (verbal and written), interpersonal, and presentation skills.
• Adept in governance, compliance, and relevant regulatory requirements.

Work Setup:  100% Onsite

Key Responsibilities:

• This is a leadership position responsible for the services strategy within a major part of the Finance BPO Delivery organization. Responsibilities for this position include development and implementation of business strategies with executive review.
• They establish objectives, create business policies and operational guidelines and set long-term plans.
• They develop and approve plans for service offerings, processes, operations, business controls, expenses, resources, training, customer satisfaction and other business objectives.
• They provide expert advice and guidance to other managers and business professionals in the Finance BPO service business.
• They have overall responsibility for the results of multiple departments within span of control and are responsible for providing directions to multiple managers, and high-level directions to department employees.
• They are responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.

Qualifications:

• Strong operations delivery background in a global services/shared services/BPO environment, specifically:

• • Experience leading large-scale teams (1000+ FTEs) across multiple geographies
  • Hands-on leadership in Finance & Accounting process delivery (OTC, PTP, AP, GA, etc.)

• Proven experience in client process transitions and stabilization
• Accountability for service delivery performance (SLAs, productivity, quality, accuracy)
• Strong background in process optimization, automation, and transformation initiatives
• Experience managing client-facing operations, stakeholder engagement, and service governance
• Track record in driving operational KPIs such as NPS, engagement, retention, and cost efficiency
• Exposure to managing delivery portfolios tied to revenue and margin performance

Work Set up and Location: Onsite, Quezon City (UP Ayala Technohub) office, Nightshift schedule

The position is responsible for supporting the company’s financial management through advanced financial reporting, forecasting, and internal performance analysis. It plays a key role in preparing management reports, reviewing financial results, analyzing variances, and providing insights that support strategic decision-making. The role also contributes to budgeting, year-end closing, audit readiness, and the continuous improvement of internal management accounting processes. It provides mentoring and guidance to junior accounting staff to strengthen overall team capability.

KEY RESPONSIBILITIES 
You will: 

• Prepare accurate and timely monthly management reports (MR) for senior leadership review.
• Lead budgeting and forecasting activities in collaboration with department heads.
• Conduct detailed variance analyses and investigate financial discrepancies.
• Review financial performance versus budget and present key insights to senior management.
• Support internal and external audit activities by preparing required documentation and compliance reports.
• Assist in financial statement preparation and year‑end closing processes.
• Collaborate with cross‑functional teams to deliver strategic financial insights for decision‑making.
• Mentor and support accounting officers and junior accounting team members.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Accounting and must be a Certified Public Accountant (CPA).
• You must have 3–5 years of experience in management accounting or financial analysis.
• You must have prior experience working in an auditing firm.
• You must have advanced proficiency in financial reporting tools, Microsoft Excel, and accounting software such as MYOB or Peachtree.
• You must have strong knowledge of financial regulations and compliance requirements.
• You must be capable of analyzing large volumes of data and presenting clear, actionable insights.
• You must have excellent communication, presentation, and interpersonal skills.
• You must be detail‑oriented, organized, and able to work effectively under pressure.
• You must be willing to work onsite and/or reside near the Mandaluyong area.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Mandaluyong City

The Operations Supervisor is basically responsible for effectively overseeing and safely carrying out the daily freight operations of the handled branches covering container yard activities, deliveries pier and vessel operation for freight and travel aligned to branch KPI’s and objectives in compliance with company policies and procedures.

KEY RESPONSIBILITIES

You will:

Container Yard Operations:

• Oversee and ensure smooth CY operations to cover daily container yard management and equipment management to effectively achieve seamless cargo acceptance and release.
• Oversee daily third-party logistical requirements to ensure effective assignment and scheduling of door truckers for the timely delivery and pick up of cargoes.

Vessel Operations:

• Ensure application of all necessary permits from authorities relative to scheduled vessel arrival/departure and other vessel repair and maintenance to be undertaken while on dock.
• Coordination with authorities, cargo handling operator and other service providers on the required manpower and logistical support during vessel operations for cargo and passengers.

Travel Operations: Administrative Functions:

• Coordination with head office different operations team on the required logistical support to effectively carry out cargo operations for a specific vessel voyage and ensure maximized loading.
• Oversee and monitors vessel operations from start to completion of cargo unloading/loading and passenger disembarkation/boarding until the vessel departs. • Oversee travel operations ensuring the best terminal experience for 2GO Sea travelers Regularly coordinate with vessel personnel on matters related to passenger boarding and disembarkation operations.
• Conduct daily toolbox meeting prior start of daily work activity.
• Prepare weekly and monthly KPIs and other performance reports as required.
• Oversee and manage team performance; conduct scheduled performance appraisals, coaching, team training and perform other HR functions of line leaders as maybe necessary.
• Review of cargo operations, cargo handling and trucker’s billings and other cargo related expenses for approval and payment processing.
• Prepare annual budget for branch operations and ensures effective cost management for branch operations.
• Regular review and assessment of branch operations and suggest new initiatives for process improvement.

QUALIFICATIONS

• Graduate of any Bachelor’s Degree
• 2-year experience in handling vessel, port and container yard cargo operations

Work Schedule: Monday to Friday | Day shift (8:00am to 6:30pm)

Work Setup: Onsite

Location: Manila Port 

The Value-Based Analyst provides analytical support for managed care value based payment arrangements. The role conducts financial modeling, contract performance forecasting, and reconciliation activities across value-based payment models, informing negotiation strategy, contract performance assessments, and enterprise decision-making in partnership with managed care leadership.

KEY RESPONSIBILITIES

You will:

• Prepare advanced reimbursement, financial impact, and performance analyses to support managed care contract negotiations and payer strategy.
• Design and evaluate value-based payment models, including shared savings, quality metrics, risk corridors, and attribution methodologies.
• Conduct pro forma and sensitivity analyses to estimate the financial value of proposed contract changes, cost containment initiatives, and industry trends. Conduct sensitivity analyses and stress testing on models to understand the range of potential outcomes under multiple utilization and cost scenarios.
• Monitor and analyze contract and value-based program performance, identify underpayments, compliance gaps, unfavorable payment trends, and financial risks.
• Develop monthly forecasts and financial packages summarizing value-based performance, payment reconciliation, and variance analysis.
• Conduct quarterly and annual reconciliation audits for value-based programs, ensuring payer compliance with contractual terms and identifying areas of non-compliance affecting contract performance.
• Develop and implement innovative tools and methodologies to monitor healthcare trends to accurately forecast value-based performance.
• Synthesize insights from payer data, market trends, and industry developments to inform negotiation strategy and enterprise decision-making.
• Create executive-ready visualizations for contract performance and financial forecasting tailored to different stakeholder audiences (clinical vs. financial). Build repeatable analytic processes that scale across programs.
• Mentor Managed Care Analysts, provide technical guidance, and contribute to analytical standards and process improvements within the team.

QUALIFICATIONS

• Bachelor’s degree in STEM field (eg. Economics, Actuarial Science, Health Economics, Business Administration, Finance, Accounting, Healthcare Administration, or related discipline) or master’s degree in business administration (MBA), Healthcare Administration (MHA), Public Health (MPH), Finance, or related field
• At least 3 years of progressive experience in healthcare finance, payer analytics, medical economics, or related healthcare consulting
• Demonstrated experience supporting value-based contract development, including performance measurement, attribution/quality metrics, reconciliation, and dispute resolution/appeals processes
• Experience with forecasting, audit, and predictive analytics. to support negotiation and contract performance management
• Advanced proficiency in SQL, Tableau, and/or Power BI. Demonstrated experience extracting, validating, and analyzing large healthcare claims, reimbursement, and/or value-based performance datasets
• With Certified Healthcare Financial Professional (CHFP) — Healthcare Financial Management Association (HFMA) or Certified Professional in Healthcare Quality (CPHQ) — National Association for Healthcare Quality (NAHQ) is a plus

Location: BGC

Work Set-up: Hybrid | mid/night shift

Schedule: Monday to Friday