KEY RESPONSIBILITIES

You will:

• Act as the front liner of the company’s customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.
• Explore potential sales opportunities and establish relationships with key decision-making supporters to influence favorable decision-making in projects.
• Understand customers' business and network requirements, provide guidance, analyze their pain points and root causes, and influence their decision-making to improve customer satisfaction and foster a win-win partnership.
• Obtain in-depth insights on the business, collect and analyze marketing data for the given industry, closely track industry trends, seize market opportunities, and plan highlevel summits and exhibitions to enhance brand competitiveness.
• Serve as the PD or core member of sales projects, taking the lead in project operations and helping achieve project objectives.
• Mobilize and organize internal resources of the Company to drive project implementation, ensure the completion of sales tasks, and enhance the Company's
• management and team capability
• Lead or participate in project negotiation, guide contract clause improvement, and oversee project transaction and operation activities, including dispute resolution.

 SKILLS AND QUALIFICATIONS

• Bachelor's degree in Electrical/Electronic Engineering or Business Administration, with strong interest in technical products.
• 5-10 years of experience in Account Management in the ICT industry, preferably in Enterprise / Carrier Business.
• Fundamental knowledge of the ICT products and services
• Good technical knowledge, coupled with a dynamic approach to sales
• Excellent communication and presentation skills
• Goal-oriented and customer-focused team player
• Proficiency in English (Mandarin proficiency is an advantage)

Work Schedule: Regular Shift (8:30 pm - 6:00 pm

Work Set Up: 100% Onsite

KEY RESPONSIBILITIES 
You will: 

• Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
• Perform booking quality checks and validate transport details against operational requirements
• Escalate disruptions and resolve issues within defined SLA windows
• Follow and apply SOPs accurately across all task types
• Identify operational inefficiencies and flag them to the Operations Supervisor
• Collaborate with the Manila and Netherlands operations teams across shifts

QUALIFICATIONS & REQUIREMENTS: 

• Fluent English, with strong written and verbal communication
• Bachelor's degree
• Comfortable with rotating shifts, including evenings, nights and weekends
• Fast and accurate computer navigation (candidates will take a timed practical test in Round 1)
• Able to learn and retain process logic quickly
• Proactive, problem-solving attitude and strong team orientation
• Spanish language skills (nice to have, not required)
• BPO, travel, logistics or customer operations experience
• Zendesk or similar ticketing tool experience
• Prior experience in a 24/7 shift environment

Work Setup: Full-onsite

 Work Schedule: Shifting Schedule (usually AU - 6am-3pm)

Locations: BGC

The position is responsible for developing and managing workforce strategies that ensure optimal staffing levels to support operational demand and business requirements. It oversees workforce forecasting, scheduling, capacity planning, real-time workforce management, and workforce analytics to maximize productivity, service levels, and operational efficiency. The role collaborates closely with Operations, People & Culture, Learning & Development, and other stakeholders to align workforce plans with organizational objectives while supporting business continuity and sustainable growth.

KEY RESPONSIBILITIES 

You will:

• Develop short-, medium-, and long-term workforce forecasts based on operational demand, business growth plans, and customer requirements.
• Analyze historical workload, staffing trends, productivity, occupancy, and operational metrics to improve forecasting accuracy.
• Create and maintain workforce capacity plans to ensure adequate staffing levels and operational readiness.
• Determine staffing requirements and recommend hiring plans based on forecasted demand and workforce utilization.
• Partner with recruitment teams to ensure workforce requirements are met through timely hiring and onboarding.
• Develop and manage workforce schedules that ensure optimal staffing coverage while maintaining operational efficiency.
• Prepare weekly, bi-weekly, and monthly schedules based on workforce plans, forecasts, and business requirements.
• Manage shift assignments, rotations, rest days, leave schedules, and workforce allocation while ensuring compliance with labor laws and company policies.
• Coordinate schedule adjustments and staffing requirements with operational leaders.
• Monitor schedule effectiveness and recommend improvements to maximize workforce utilization.
• Monitor staffing levels, attendance, schedule adherence, and workforce availability in real time.
• Execute workforce adjustments, including overtime recommendations, schedule modifications, staffing reallocations, and contingency coverage.
• Identify workforce risks and operational gaps and provide timely recommendations to management.
• Maintain accurate workforce dashboards, attendance records, and operational reports.
• Prepare workforce reports, analytics, and insights to support management decision-making.
• Analyze workforce data and staffing trends to identify opportunities for process improvement and operational optimization.
• Develop workforce action plans that improve resource allocation, productivity, and service quality.
• Coordinate with Operations, HR, and Learning & Development teams to ensure workforce plans align with staffing, training, and business needs.
• Support business continuity planning through workforce contingency strategies.
• Evaluate workforce processes and recommend automation, optimization, and continuous improvement initiatives.
• Conduct workforce simulations and scenario planning to support growth, operational readiness, and strategic planning.
• Develop and maintain workforce management standards, scheduling guidelines, and planning procedures.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business Administration, Operations Management, or a related field.
• You must have at least 8 years of experience in Workforce Management within a BPO, contact center, or similar operational environment, with at least 3 years in a people management role.
• You must have strong experience in workforce forecasting, scheduling, capacity planning, and real-time workforce management.
• You must have strong knowledge of workforce planning principles, forecasting methodologies, scheduling strategies, and workforce analytics.
• You must have advanced proficiency in Microsoft Excel.
• You must have experience with workforce management platforms and reporting tools; familiarity with Power BI, Verint, NICE IEX, Aspect, Genesys WFM, or similar systems is highly preferred.
• You must have experience supporting large-scale operations, preferably 200+ employees or multi-site environments.
• You must have strong quantitative, analytical, and problem-solving skills.
• You must have good communication and stakeholder management abilities.
• You must have strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• You must demonstrate initiative, accountability, and a continuous improvement mindset.
• You must be capable of following and executing workforce processes with a high degree of accuracy.
• You must be willing to work onsite and on rotating shift schedules based on business requirements.

Work Schedule: Flexible & Rotational

Work Setup: Onsite, Muntinlupa City 

The position is responsible for promoting nutrition and healthcare products through ethical, science-based engagements with healthcare professionals and healthcare institutions. It builds product advocacy and professional recommendations by communicating evidence-based information, strengthening healthcare partnerships, and supporting brand development initiatives within an assigned territory. The role also collaborates with internal stakeholders to ensure product availability, market execution, and achievement of business objectives while maintaining compliance with industry regulations and ethical standards.

KEY RESPONSIBILITIES 

• Develop and strengthen relationships with healthcare professionals and healthcare institutions to increase brand awareness, recommendation, and product advocacy.
• Execute territory plans and ethical marketing initiatives that support brand growth and business objectives.
• Deliver scientific, evidence-based product information and updates to healthcare professionals through presentations, professional discussions, and educational activities.
• Organize and participate in healthcare engagements, medical education programs, and professional events within the assigned territory.
• Collaborate with cross-functional teams to ensure product availability, market coverage, and effective execution of business plans.
• Monitor market trends, customer needs, competitor activities, and healthcare industry developments, and provide relevant insights to management.
• Manage territory performance, customer records, activity reports, and administrative requirements in a timely and accurate manner.
• Maintain compliance with company policies, industry regulations, and ethical promotional standards.

QUALIFICATIONS & REQUIREMENTS:

• You must have a bachelor’s degree in Nutrition, Nursing, Biology, Physiology, Pharmacology, Food Science, Medicine, or a related health or nutrition science field. A degree in Marketing or Business Administration can be considered.
• Open to fresh graduates but experience in healthcare sales, medical promotion, pharmaceutical sales, nutrition advisory, or a related customer-facing role is highly preferred.
• You must have strong communication, presentation, and relationship-building skills.
• You must have the ability to communicate scientific and technical information to healthcare professionals effectively.
• You must have strong planning, organizational, and territory management skills.
• You must be customer-focused and capable of working independently while collaborating with cross-functional teams.
• You must possess a valid driver's license and have at least one year of driving experience.
• You must be willing to travel extensively within the assigned territory.
• You must demonstrate professionalism, ethical conduct, and a strong commitment to healthcare and nutrition advocacy.

Work Schedule: Regular Day Shift

Work Setup: Onsite/Field Work - South Luzon

The position is responsible for promoting nutrition and healthcare products through ethical, science-based engagements with healthcare professionals and healthcare institutions. It builds product advocacy and professional recommendations by communicating evidence-based information, strengthening healthcare partnerships, and supporting brand development initiatives within an assigned territory. The role also collaborates with internal stakeholders to ensure product availability, market execution, and achievement of business objectives while maintaining compliance with industry regulations and ethical standards.

KEY RESPONSIBILITIES 

• Develop and strengthen relationships with healthcare professionals and healthcare institutions to increase brand awareness, recommendation, and product advocacy.
• Execute territory plans and ethical marketing initiatives that support brand growth and business objectives.
• Deliver scientific, evidence-based product information and updates to healthcare professionals through presentations, professional discussions, and educational activities.
• Organize and participate in healthcare engagements, medical education programs, and professional events within the assigned territory.
• Collaborate with cross-functional teams to ensure product availability, market coverage, and effective execution of business plans.
• Monitor market trends, customer needs, competitor activities, and healthcare industry developments, and provide relevant insights to management.
• Manage territory performance, customer records, activity reports, and administrative requirements in a timely and accurate manner.
• Maintain compliance with company policies, industry regulations, and ethical promotional standards.

QUALIFICATIONS & REQUIREMENTS:

• You must have a bachelor’s degree in Nutrition, Nursing, Biology, Physiology, Pharmacology, Food Science, Medicine, or a related health or nutrition science field. A degree in Marketing or Business Administration can be considered.
• Open to fresh graduates but experience in healthcare sales, medical promotion, pharmaceutical sales, nutrition advisory, or a related customer-facing role is highly preferred.
• You must have strong communication, presentation, and relationship-building skills.
• You must have the ability to communicate scientific and technical information to healthcare professionals effectively.
• You must have strong planning, organizational, and territory management skills.
• You must be customer-focused and capable of working independently while collaborating with cross-functional teams.
• You must possess a valid driver's license and have at least one year of driving experience.
• You must be willing to travel extensively within the assigned territory.
• You must demonstrate professionalism, ethical conduct, and a strong commitment to healthcare and nutrition advocacy.

Work Schedule: Regular Day Shift

Work Setup: Onsite/Field Work - Metro Manila

The position is responsible for promoting nutrition and healthcare products through ethical, science-based engagements with healthcare professionals and healthcare institutions. It builds product advocacy and professional recommendations by communicating evidence-based information, strengthening healthcare partnerships, and supporting brand development initiatives within an assigned territory. The role also collaborates with internal stakeholders to ensure product availability, market execution, and achievement of business objectives while maintaining compliance with industry regulations and ethical standards.

KEY RESPONSIBILITIES 

• Develop and strengthen relationships with healthcare professionals and healthcare institutions to increase brand awareness, recommendation, and product advocacy.
• Execute territory plans and ethical marketing initiatives that support brand growth and business objectives.
• Deliver scientific, evidence-based product information and updates to healthcare professionals through presentations, professional discussions, and educational activities.
• Organize and participate in healthcare engagements, medical education programs, and professional events within the assigned territory.
• Collaborate with cross-functional teams to ensure product availability, market coverage, and effective execution of business plans.
• Monitor market trends, customer needs, competitor activities, and healthcare industry developments, and provide relevant insights to management.
• Manage territory performance, customer records, activity reports, and administrative requirements in a timely and accurate manner.
• Maintain compliance with company policies, industry regulations, and ethical promotional standards.

QUALIFICATIONS & REQUIREMENTS:

• You must have a bachelor’s degree in Nutrition, Nursing, Biology, Physiology, Pharmacology, Food Science, Medicine, or a related health or nutrition science field. A degree in Marketing or Business Administration can be considered.
• Open to fresh graduates but experience in healthcare sales, medical promotion, pharmaceutical sales, nutrition advisory, or a related customer-facing role is highly preferred.
• You must have strong communication, presentation, and relationship-building skills.
• You must have the ability to communicate scientific and technical information to healthcare professionals effectively.
• You must have strong planning, organizational, and territory management skills.
• You must be customer-focused and capable of working independently while collaborating with cross-functional teams.
• You must possess a valid driver's license and have at least one year of driving experience.
• You must be willing to travel extensively within the assigned territory.
• You must demonstrate professionalism, ethical conduct, and a strong commitment to healthcare and nutrition advocacy.

Work Schedule: Regular Day Shift

Work Setup: Onsite/Field Work - Ilocos

The position is responsible for promoting nutrition and healthcare products through ethical, science-based engagements with healthcare professionals and healthcare institutions. It builds product advocacy and professional recommendations by communicating evidence-based information, strengthening healthcare partnerships, and supporting brand development initiatives within an assigned territory. The role also collaborates with internal stakeholders to ensure product availability, market execution, and achievement of business objectives while maintaining compliance with industry regulations and ethical standards.

KEY RESPONSIBILITIES 

• Develop and strengthen relationships with healthcare professionals and healthcare institutions to increase brand awareness, recommendation, and product advocacy.
• Execute territory plans and ethical marketing initiatives that support brand growth and business objectives.
• Deliver scientific, evidence-based product information and updates to healthcare professionals through presentations, professional discussions, and educational activities.
• Organize and participate in healthcare engagements, medical education programs, and professional events within the assigned territory.
• Collaborate with cross-functional teams to ensure product availability, market coverage, and effective execution of business plans.
• Monitor market trends, customer needs, competitor activities, and healthcare industry developments, and provide relevant insights to management.
• Manage territory performance, customer records, activity reports, and administrative requirements in a timely and accurate manner.
• Maintain compliance with company policies, industry regulations, and ethical promotional standards.

QUALIFICATIONS & REQUIREMENTS:

• You must have a bachelor’s degree in Nutrition, Nursing, Biology, Physiology, Pharmacology, Food Science, Medicine, or a related health or nutrition science field. A degree in Marketing or Business Administration can be considered.
• Open to fresh graduates but experience in healthcare sales, medical promotion, pharmaceutical sales, nutrition advisory, or a related customer-facing role is highly preferred.
• You must have strong communication, presentation, and relationship-building skills.
• You must have the ability to communicate scientific and technical information to healthcare professionals effectively.
• You must have strong planning, organizational, and territory management skills.
• You must be customer-focused and capable of working independently while collaborating with cross-functional teams.
• You must possess a valid driver's license and have at least one year of driving experience.
• You must be willing to travel extensively within the assigned territory.
• You must demonstrate professionalism, ethical conduct, and a strong commitment to healthcare and nutrition advocacy.

Work Schedule: Regular Day Shift

Work Setup: Onsite/Field Work - Metro Manila

The position is responsible for supporting strategic sales growth through the management of institutional accounts, business development initiatives, and sales planning activities. It provides operational and administrative support for key accounts while assisting in the identification, evaluation, and execution of new business opportunities. The role works closely with cross-functional teams to ensure smooth sales operations, successful project implementation, and achievement of business objectives.

KEY RESPONSIBILITIES 
You will: 

• Manage administrative requirements related to institutional sales accounts, including account documentation, transaction records, and contract management.
• Coordinate with internal departments such as Logistics, Finance, Production, and other stakeholders to ensure seamless execution of sales activities.
• Support the development and implementation of strategic sales initiatives and business development opportunities.
• Lead the execution and monitoring of new projects and institutional accounts assigned by management.
• Monitor project performance, prepare progress updates, and recommend improvements to enhance results.
• Conduct market research, gather business intelligence, and analyze relevant data to support sales planning and decision-making.
• Prepare reports, presentations, proposals, and supporting documents for business development activities and management reviews.
• Participate in field activities, customer visits, and project implementation support as required.
• Support and coordinate branding activities and programs related to institutional accounts.
• Perform other duties and special projects assigned by management.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business Administration, Marketing, or a related field.
• You must have at least 1–2 years of experience in sales operations, business planning, account management, or administrative support roles. FMCG or food manufacturing experience is preferred.
• You must have strong organizational skills and attention to detail.
• You must have good analytical thinking and problem-solving capabilities.
• You must have effective communication and stakeholder management skills.
• You must be proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• You must be willing to travel occasionally to support field activities, customer engagements, and project implementation.

Work Schedule: Regular shift (8am – 5pm) 

Work Setup: Onsite – Makati City 

This role oversees collaboration, messaging, endpoint management, and compliance services while ensuring platform reliability, security, and alignment with business objectives. The M365 Platform Manager collaborates with infrastructure, security, networking, and application teams to deliver a secure and modern digital workplace.

Key Responsibilities

• Administration and governance of the Microsoft 365 platform, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Intune.
• Develop and execute the Microsoft 365 roadmap, lifecycle management, and service improvement initiatives as needed.
• Manage platform performance, availability, licensing, and capacity planning.
• Partner with security teams to implement Microsoft Defender, Microsoft Purview, Data Loss Prevention (DLP), retention policies, and compliance controls.
• Collaborate with Identity and Access Management (IAM) teams to support Microsoft Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and Role-Based Access Control (RBAC).
• Establish governance standards for collaboration, document management, Teams, SharePoint, and OneDrive.
• Automate administrative tasks using PowerShell, Microsoft Graph API, and Power Automate.
• Incident, change, and problem management activities while ensuring service level agreements (SLAs) are met.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of enterprise Microsoft infrastructure experience.
• 4+ years managing Microsoft 365 environments.
• 3+ years in a technical leadership or management role.
• Experience supporting enterprise environments with 5,000+ users.
• Strong knowledge of Microsoft 365 administration, Azure, and hybrid cloud environments.
• Experience with Microsoft Intune, Microsoft Entra ID, Microsoft Defender, and Microsoft Purview.
• Proficiency with PowerShell and Microsoft Graph API.
• Strong understanding of ITIL service management practices.

Work Set up: Remote, Night Shift (US Shift)

KEY RESPONSIBILITIES

You will:

• Receive, log, categorize, and prioritize incidents and service requests through various channels. Resolve first-line issues and escalate complex concerns to the appropriate support teams.
• Track ticket progress, follow up on pending requests, ensure timely resolution within agreed SLAs, and maintain accurate documentation of incidents, actions taken, and resolutions.
• Manage user account provisioning, modifications, deprovisioning, and coordinate employee onboarding and offboarding activities across systems and platforms.
• Provide regular updates to customers regarding incident status, maintenance activities, service disruptions, and resolutions while maintaining a high level of customer satisfaction.
• Create, update, and maintain knowledge articles and operational documentation to support efficient issue resolution and promote customer self-service capabilities.
• Work closely with internal support teams, vendors, suppliers, and global colleagues to resolve issues, validate information, and improve service delivery.
• Assist in managing software licenses, hardware inventory, procurement activities, asset records, and technology storage facilities to ensure compliance and operational readiness.
• Analyze recurring incidents, identify root causes, recommend process enhancements, support system improvements, and contribute to operational excellence within the Global Customer Operations team.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT Service Desk, Technical Support, or a related role.
• Experience working with ticketing systems and incident management processes.
• Knowledge of user provisioning, onboarding/offboarding, and IT asset management.
• Familiarity with Service Level Agreements (SLAs) and IT service management processes.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with global stakeholders and cross-functional teams.
• Proficiency in Microsoft Office applications and common business systems.