KEY RESPONSIBILITIES:

Security Consultant (Offensive Security)

This role will be a part of the Technical Assurance Services (TAS) and focused on offensive security, identifying and demonstrating vulnerabilities in client systems before they can be exploited by malicious actors. This role involves delivering high-quality penetration testing engagements, simulating real-world attack scenarios, and advising on mitigation strategies. Please note that for training purposes, the first six months may require the applicant to do work fully onsite.

• Executing technical tasks across a variety of penetration testing and security assessment engagements. · Delivering high-quality technical solutions and actionable risk mitigation advice, tailored to client environments and aligned with global best practices.
• Identifying, documenting, and assisting in the resolution of security vulnerabilities and incidents. · Collaborating with global stakeholders and project teams to ensure alignment, engagement success, and client satisfaction.
• Managing client interactions professionally, supporting relationship development through clear communication and trust-building.
• Operating as both an individual contributor and a collaborative team member, adapting to the nature and scope of each engagement.
• Contributing to team knowledge-sharing and capability-building initiatives where relevant, with opportunities to support junior team members.

Qualifications:

• Strong communication and soft skills with the ability to clearly convey technical findings to both technical and non-technical stakeholders in a global set up
• Hands-on experience with:
  • Web Application and Web Services Security Assessments
  • External Infrastructure Security Assessments
  • Basic Linux command-line usage and system familiarity

Work Set Up: Onsite for the first 6 months (BGC Taguig Office), Hybrid – 2-3x/week (APAC/UK/US shift)

The position is responsible for leading the design, development, and execution of a structured and scalable learning and development strategy that supports workforce capability, operational excellence, and long‑term organizational growth. It translates existing operational processes into clear, structured, and actionable training programs that enable effective onboarding and continuous skill development, particularly in highly technical and process‑driven environments. The role champions a culture of continuous learning, ensures training initiatives deliver measurable performance improvements, and collaborates closely with operational and people leaders to align learning programs with business objectives.

KEY RESPONSIBILITIES 

• Design and implement a comprehensive Learning & Development framework aligned with business goals, operational scalability, and workforce capability requirements.
• Establish competency frameworks, skill progression pathways, and structured learning roadmaps across operational and leadership roles.
• Translate existing SOPs, workflows, and technical processes into clear, modular training programs, playbooks, and learning materials.
• Lead training needs assessments and skill gap analyses across roles and performance levels to identify and prioritize development interventions.
• Develop targeted, role‑specific training programs that address identified gaps and support progression from foundational to advanced capabilities.
• Oversee capability‑building initiatives across operational teams, including technical training, process execution, and performance improvement programs.
• Partner with operations leaders and subject matter experts to ensure training content is accurate, relevant, and aligned with real‑world workflows.
• Track and evaluate the effectiveness of learning programs using performance metrics, assessments, feedback, and operational OKRs.
• Develop and maintain learning dashboards and reports that provide visibility into training outcomes, skill development, and performance impact.
• Oversee instructional design standards, including modular learning, microlearning, blended learning, and scalable onboarding solutions.
• Ensure all training materials are standardized, version‑controlled, audit‑ready, and continuously updated as processes evolve.
• Oversee training delivery to ensure consistency, quality, and alignment with operational standards.
• Establish coaching frameworks and lead selected training sessions, workshops, or simulation activities as required.
• Use performance data and stakeholder feedback to continuously refine learning strategies and improve outcomes.
• Collaborate closely with People & Culture, Operations, Site Leads, and external partners to align learning initiatives with workforce and business needs.
• Lead, manage, and develop learning team members and subject matter experts through coaching and a train‑the‑trainer approach.
• Support leadership pipeline development and prepare high‑potential employees for expanded responsibilities.

QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 10 years of experience in Learning & Development, Training, or Talent Enablement.
• You must have at least 5 years of experience leading technical or operations‑focused training in high‑growth or tech‑driven environments.
• You must have proven experience designing and building learning programs from the ground up, including curriculum design and instructional frameworks.
• You must have hands‑on experience facilitating instructor‑led training in in‑person and hybrid environments.
• You must have a strong understanding of adult learning principles, competency measurement, and performance‑based development.
• You must have a data‑driven approach to learning strategy, using metrics, feedback, and performance data to guide decisions.
• You must have proficiency with learning platforms, e‑learning tools, multimedia training systems, and presentation software.
• You must have excellent communication, facilitation, and stakeholder management skills.
• You must be capable of collaborating across operations, HR, and leadership teams to align learning initiatives with business objectives.
• You must have experience developing leadership, coaching, and upskilling programs that support long‑term workforce growth.

Work Schedule: Regular Day Shift

Work Setup: Onsite – Alabang, Muntinlupa

The position is responsible for serving as the primary on‑site representative overseeing day‑to‑day operations at assigned partner locations. It ensures alignment between workforce operations and overall business objectives by driving operational efficiency, compliance with standard operating procedures, and consistent service delivery. The role manages site operations, people performance, facilities readiness, and coordination with partner stakeholders, while maintaining close alignment with headquarters to support productivity, quality, and operational continuity.

KEY RESPONSIBILITIES 

• Oversee daily site operations to ensure compliance with security protocols, operational standards, regulatory requirements, and established ways of working.
• Ensure alignment with defined operational processes and workflows to promote consistency, efficiency, and service quality.
• Proactively identify, escalate, and resolve operational issues that may impact productivity, performance, or service delivery.
• Monitor the condition and availability of tele‑operations equipment to ensure uninterrupted operations.
• Coordinate preventive maintenance, repairs, replacements, and procurement of tools and equipment as needed.
• Ensure operational readiness by aligning staffing with demand forecasts, monitoring daily performance metrics, and supporting business continuity measures.
• Collaborate with internal and external stakeholders to meet service level expectations and drive continuous improvement initiatives.
• Coordinate closely with BPO partners to ensure facilities, IT infrastructure, and operational requirements are adequately maintained.
• Manage and supervise tele‑operators across partner sites, ensuring adherence to standard operating procedures and performance expectations.
• Track productivity, KPIs, training progress, and coaching outcomes to support capability building and continuous improvement.
• Conduct briefings and alignment meetings to ensure priorities, updates, and operational changes are communicated effectively.
• Maintain regular reporting and escalation with headquarters to ensure transparency, governance adherence, and operational alignment.
• Coordinate with operations, HR, and analytics teams to support performance management, workforce welfare, and process enhancements.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have 3–5 years of relevant experience in site operations, workforce management, or a similar role, preferably within a BPO or outsourced operations environment.
• You must have proven people management experience, including performance monitoring, coaching, and productivity management.
• You must have strong organizational, problem‑solving, and escalation management skills.
• You must have strong written and verbal communication skills in English.
• You must be proactive, adaptable, and able to thrive in a fast‑paced, technology‑driven environment.
• You must be willing to work onsite at assigned locations.

Work Schedule: Shifting Schedule

Work Setup: Onsite - Calamba, Laguna

As the Site Manager, you will lead and oversee all operations at the site, ensuring efficiency and high performance across all functions. The role emphasizes strong people leadership and effective coordination among technical, logistical, and operational teams. You will manage groups responsible for inventory, hardware, network support, procurement, and shift leaders supervising robot teleoperators.

KEY RESPONSIBILITIES 

• Site Operations Management – Manage the day-to-day activities of the site, ensuring that all systems, infrastructure, and support services function smoothly and efficiently.
• People Leadership & Development – Supervise and mentor a multidisciplinary team comprising shift leaders, technical staff, and operations personnel. Foster high performance, professional growth, and strong engagement across all shifts and locations.
• Cross-Functional Coordination – Work closely with senior management, HR, and technical teams to align site operations with organizational goals. Maintain clear communication channels and manage escalations between the sites and headquarters.
• Infrastructure & Asset Oversight – Oversee the maintenance and reliability of inventory, hardware, and network assets to support uninterrupted operations. Handle procurement to ensure timely availability of critical materials and equipment.
• Performance & Process Improvement – Track and evaluate key site metrics, identify operational gaps, and implement initiatives to enhance productivity, quality, and efficiency.
• Health, Safety & Compliance – Uphold all safety, regulatory, and internal compliance requirements at both sites. Cultivate a workplace culture centered on accountability, safety, and operational excellence.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Operations, Engineering, Business, or a related discipline.
• You must have proven experience as a Site Manager, Operations Manager, or in a comparable leadership role overseeing site operations.
• You must have a strong background in people management, with a track record of successfully leading cross-functional teams.
• You must be familiar with hardware, network, and procurement processes within a technology-enabled or operations-focused environment.
• You must have excellent organizational and problem-solving skills, with a practical and hands-on management approach.

Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

The Partner Engagement Manager will cultivate and manage strong, strategic relationships with the company’s technology partners, including principals, resellers, and distributors. This role requires an experienced B2B partner manager skilled in driving partner programs, certifications, events, and joint initiatives while maintaining a robust partner pipeline and ensuring consistent lead progress across the ecosystem.

KEY RESPONSIBILITIES 
You will: 

• Create, develop and maintain strong relationships with new/existing partners based on identified BU objectives. 
• Building and nurturing long-term relationships with a portfolio of partners. This involves regular communication, understanding their business objectives, and acting as their primary point of contact for the partners.
• Manages all opportunities and partner-led accounts, qualify the requirements from the partner, presentation of company profile, report on deal status and registrations for all partners.
• Ensure and responsible for partner compliance for all required partner programs, certifications, training, events, marketing funds, requests approvals, management of programs, processing of MAP and POC funding requests, monitor credits/fundings/awards/rewards promptly and effectively.
• Developing and executing a strategic plan to grow and develop the partner network. This includes identifying potential new partners, creating joint business plans, and aligning strategies to achieve mutual revenue and growth targets.
• Creating GTMs with partners and aligning with BU and sales direction
• Coordinating co-marketing activities like webinars, podcasts, onsite events and email campaigns. They also ensure partners are informed about new services, company updates, and sales materials.
• Identifies areas for improvement and ensures partners are meeting their goals.
• To increase revenue by ensuring we are the partner of choice for the services.
• Collaborate with internal teams (e.g. sales, marketing, business heads, technical leads) to ensure successful partnerships. 
• Oversee deals to ensure the sales team are progressing the opportunity led by the partners.
• Recognize and seize more opportunities from the partners’ ecosytem and grow the business revenue and preference. 
• Recognize other partner competitors and collaborators in the same space. 

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s Degree or equivalent
• 5+ years experience in Partner Engagement 
• Strong presentation skills and communication skills
• Results-oriented individual with sales or marketing background with IT  knowledge 
• Had partner coverage and with proven track record in partners 
• Proficient in information and deals  analysis, forecasting, and reporting
• Excellent organizational and time management abilities
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace and use of other communication channels such as GMeet, Zoom, MS Teams.
• Strong understanding of the IT services and its challenges
• Ability to build strong relationships and rapport with partners
• Strong understanding of various Business Units (QA, AI, SS, Cloud, Data)

 Work Schedule: Morning Shift

Work Setup: Hybrid

Regulatory Compliance Officer is ideal for someone who thrives at the intersection of regulation, risk, and fintech operations—someone who can anticipate compliance challenges, translate regulatory requirements into actionable controls, and ensure we continue to operate with integrity, transparency, and trust. If you’re passionate about shaping compliance frameworks within a high-growth, tech-driven environment, this role offers the opportunity to create meaningful impact from day one.

KEY RESPONSIBILITIES

You will:

• Lead the implementation and continuous improvement of compliance policies aligned with BSP, AMLC, and other regulatory bodies governing virtual assets and financial services.
• Conduct regular compliance risk assessments, ensuring the organization stays ahead of emerging regulatory changes and industry developments.
• Monitor day-to-day operations to ensure business units meet internal controls and regulatory expectations across AML, KYC, transaction monitoring, reporting, and data governance.
• Prepare, review, and submit accurate regulatory filings, reports, and documentation within set timelines.
• Serve as a trusted advisor to leadership by providing clear compliance guidance on new products, processes, and partnerships.
• Collaborate with cross-functional teams—Legal, Product, Operations, Security—to embed compliance into system design and customer journeys.
• Oversee internal audits, investigations, and remediation activities to strengthen enterprise-wide compliance posture.
• Coordinate with regulators during audits, inquiries, and examinations, ensuring effective communication and timely resolution of compliance matters.
• Facilitate training programs to drive compliance awareness and reinforce a company-wide culture of accountability

QUALIFICATIONS:

• Bachelor’s degree in law, finance, business management, or a related field
• 3-5 years’ proven experience in a Compliance Officer role in FinTech
• Good knowledge of legal requirements and procedures
• With people managing experience

Work Schedule: Day shift

Work Set-up: Hybrid (2x onsite)

Location: BGC

As a Senior Consultant - DFIR, you will collaborate with various individuals and divisions within the business including the Cyber Incident Response Team, Threat Intelligence teams, Security Operations Centre teams, and the esteemed Red Team. 

KEY RESPONSIBILITIES

You will:

• Responding to emergency incidents, including mitigation and remediation activities.
• Maintaining composure and effectiveness in client Incident Management scenarios.
• Providing clients with high-quality technical investigations.
• Collaborating in the identification, resolution, and documentation of security incidents.
• Conducting intelligence-driven investigative analysis.
• The ability to discuss wider technology and security posture with a client ultimately to perform Cyber Threat assessments.
• Strong documentation and written communication skills with technical report writing experience.

QUALIFICATIONS:

• 2 to 4 years of experience in incident response, security operations or strategic security consulting 
• Experience evaluating client security controls, architecture, and operations. 
• Familiarity with coding, scripting languages (BASH, Powershell, Python, PERL, RUBY etc.) or software development frameworks (.NET).
• Experience supporting a SOC program in incident response tools and techniques, specifically with forensics tools such as EnCase, Forensic Toolkit, etc.
• Experience with static and dynamic malware analysis, including reverse engineering of binaries.
• Ability to develop rules, filters, views, signatures, countermeasures and operationally relevant applications and scripts to support analysis and detection efforts.
• Experience triaging Windows and Linux hosts
• Experience with Network Traffic Analysis (PCAP data).
• Experience with Log Data Analysis.
• Ability to produce high-quality written and verbal reports, presentations, recommendations, and findings to clients.
• Ability to evaluate/enhance processes and procedures.
• Experience with Cloud environments.

Work Schedule: Monday to Friday | UK shift

Work Set-up: Hybrid (2x onsite)

Location: BGC

As a Threat Intelligence Analyst, you will identify and collect threat information and intelligence relevant to our clients and produce high quality reports that they can rely upon. This will be achieved through a variety of primary research as well as working with our clients and self-curated intelligence via our managed detection and response capabilities, pivoting off this data to provide deeper, contextualised intelligence to the wider community. 

KEY RESPONSIBILITIES

You will:

• Maintain the content for our internal Threat Intelligence Platforms 

• Produce high quality standardised strategic reports and presentations 

• Work under operational time pressure, self-managing tasks, meeting deadlines in support of client requirements. 

• Understand motivations of relevant actors, identifying their targets and way of working 

• Maintain a working knowledge of the cyber threat to various economic sectors, regions, and countries.  

QUALIFICATIONS

• Ideally hold a Bachelors degree or equivalent experience in Computer Science or Information Security or similar subject that is cross-transferable to this role. 

• Ability to do research and analyze data. 

• Have good communications skills, both in terms of written and verbally delivered work. 

• Ability to work effectively under pressure and prioritize tasks in a dynamic environment. 

• Continuous learning and adaptability to stay ahead of evolving cyber threats. 
• You are expected to set an example in both output and work ethic. Your support to the wider organisation will be critical in the development of Companies Threat Intelligence capabilities.

• Familiarity with Threat Intelligence Principles and Frameworks is preferred

• Knowledge of ‘cyber’ terminology and concepts is ideal

• Good understanding of cyber threat landscapes, attack vectors, and mitigation strategies is desired 

KEY RESPONSIBILITIES 
You will: 

• Handle and monitor automated systems.
• Manage critical transactions and payment procedures.
• Monitor processing and ticketing systems.
• Work effectively both independently and as part of a team.
• Demonstrate readiness to learn and adapt in a fast-paced environment.
• Manage client chargebacks – Dispute management.
• Maintain a good working knowledge of Card Scheme Rules by keeping up-to-date with the latest published regulations.

QUALIFICATIONS & REQUIREMENTS: 

• A bachelor's degree
• Must have 1–2 years of relevant experience.
• Card operations / card processing industry or Financial services or Fintech industry preferred.
• Knowledgeable in multiple financial tools and platforms.
• Strong Risk and Security awareness.
• Chargeback/Dispute handling experience.
• Working experience of BankWORKS will be considered an asset.

 Work Schedule: Dayshift (8am-5pm) - but must be open to shifting schedule 

Work Setup: Hybrid (3x onsite per week)

Locations: BGC

The position is responsible for overseeing credit risk management and portfolio performance within the Credit Support Unit. It ensures effective credit evaluation, portfolio monitoring, and the implementation of initial remedial management measures for accounts sourced from Branch Lending Units and branches. The role safeguards portfolio quality through sound risk assessment, strict compliance with policies, proactive issue detection, and close coordination with internal stakeholders to support sustainable credit growth and risk mitigation.

KEY RESPONSIBILITIES 
You will: 

• Supervise and review credit analyses and evaluations of loan proposals from Lending Units using established credit tools, documents, and information sources.
• Ensure holistic assessment of borrower creditworthiness, risk ratings, and mitigating factors for existing and prospective clients.
• Ensure quality, accuracy, and timely completion of account renewals, new borrower evaluations, credit requests, and required reports.
• Assess credit risk ratings and classifications and ensure continued relevance and compliance with bank policies and documentation standards.
• Perform effective portfolio management by identifying early warning signals and initiating remedial management actions for accounts showing signs of weakness or non‑performance.
• Escalate potential risks and problem accounts promptly in accordance with established risk management protocols.
• Drive performance management of the team in alignment with defined Key Result Areas (KRAs).
• Coordinate with Human Resource partners to ensure sufficient staffing levels and implementation of structured capability and career development programs.
• Ensure compliance with the Bank’s Business Continuity Program.
• Handle and coordinate all audit‑related activities in collaboration with Institutional Banking, Credit Risk, Compliance, and other relevant units.
• Partner with Credit Administration, Credit Control and Documentation, Credit Investigation and Appraisal, Legal, and other support units to ensure proper approvals, documentation completeness, and mitigation of collateral or policy deviations.
• Perform administrative duties, supervise credit personnel, and carry out other related functions as assigned by management.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in a business‑related course, preferably Economics, Accounting, or Finance.
• You must have at least 5 years of experience in credit, with focus on commercial and corporate loans.
• You must have prior people management or supervisory experience.
• You must have strong knowledge of credit risk assessment and portfolio management practices.
• You must be proactive in problem‑solving and capable of meeting tight deadlines.
• You must have strong coordination, communication, and stakeholder management skills.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite