The position is responsible for remotely operating robotic systems to support advanced technology operations from on‑site facilities. It ensures accurate, efficient, and safe execution of tasks using specialized control systems, while maintaining high levels of situational awareness, precision, and responsiveness in a fast‑paced, technology‑driven environment. The role also supports system reliability through monitoring, troubleshooting, maintenance checks, and adherence to operational standards and security protocols.

KEY RESPONSIBILITIES 

• Operate remote‑controlled robotic systems with accuracy and efficiency to ensure smooth performance.
• Utilize virtual reality platforms, specialized software interfaces, and control devices to navigate and manage operations.
• Maintain situational awareness during live system operations to support safe and effective execution.
• Adapt quickly to new technologies, platforms, and system upgrades.
• Follow standard operating procedures and operational guidelines to ensure safety and consistency.
• Perform initial troubleshooting of system issues and escalate concerns to the appropriate teams.
• Collaborate with technical and operations teams to improve workflows and system performance.
• Ensure adherence to security protocols and compliance standards to protect systems and data integrity.
• Conduct routine inspections, preventive maintenance checks, and functional testing during downtime.
• Document operational activities, system performance, and incidents for reporting and tracking purposes.
• Participate in training sessions and support knowledge sharing within the team.
• Follow workplace safety standards to maintain a secure and compliant working environment.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be at least a Senior High School graduate. Having completed at least 2 years in college or being a fresh graduate of any 4- or 5-year course is an advantage.
• You must have gaming experience, particularly in FPS, simulation, strategy, or racing environments. Familiarity with cybersecurity practices related to remote systems (an advantage).
• You must be comfortable working with advanced technologies such as VR systems, controllers, and remote operation tools.
• You must have excellent hand‑eye coordination, reflexes, and rapid decision‑making skills.
• You must have strong problem‑solving abilities to address real‑time operational challenges.
• You must have close attention to detail and the ability to maintain accuracy in repetitive tasks.
• You must have basic English communication skills sufficient to understand instructions and documentation.
• You must be disciplined, focused, and able to work effectively in a structured, technology‑driven environment.

 Work Schedule: Shifting

Work Setup: Onsite – Alabang, Muntinlupa City 

A financial technology company is looking to hire a Customer Service Representative. You will respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards. You will also receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. This is pure customer service, inbound calls, no upselling.

KEY RESPONSIBILITIES:

You will:

• Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.

• Maintain detailed and current knowledge of the company's/assigned client's products and services.

• Analyze customer service needs for communication to service and technical departments, when applicable.

• Requires the ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS

• Minimum High School Graduate with 6 months of BPO experience

• Open for any College Fresh Graduates

• With Good Communication Skills.

• Candidate must be flexible to work at any shift/graveyard

Shift Schedule: Night shift

Location: Vertis North, Quezon City

The Managed Care Operations Analyst supports managed care contract operations and compliance activities to ensure accurate reimbursement and adherence to payor agreements. This role is responsible for operational contract administration, fee schedule maintenance, policy documentation, and analytic support, providing insight and escalation support to managed care leadership.

KEY RESPONSIBILITIES

You will:

• Review managed care contracts to support alignment with organizational standards, regulatory requirements, and approved contract language frameworks.
• Maintains the contact repository database, ensuring all information is accurate and timelines are adhered to following execution. Internal liaison for database updates, modifications and training for contracting staff, track and document contract terms and conditions and payer policies by conducting research and preparing summary analyses for managed care leadership.
• Respond to internal requests regarding contract terms and conditions by conducting research and preparing summary analysis for managed care leadership.
• Maintain a comprehensive and accurate inventory of payer contracts, fee schedules, and associated payer policies, supporting visibility and operational consistency.  Prepare routine reports and summaries to support leadership visibility into contract terms and fee schedules by payer.
• Monitor, document, and communicate changes to payer policies. Supports the development and execution of formal reviews of payer policies to determine financial impact. Works with Revenue Analytics to prepare and execute financial assessments, including fee schedule analysis.
• Investigate, document, track, and assist with claims resolution. Act as a liaison for reimbursement issues with payers. Facilitating problem resolution and processing reports as needed to support education on payer requirements. 
• Maintain an accurate list of participating payers. Managing flow of information to and from internal departments to ensure communication regarding Plans changes and updates for use in health system external and patient communications.  
• Draft routine correspondence and notices to payers regarding contract compliance, documentation requests, or disputes initiation under leadership direction.
• Coordinate with managed care leadership and related stakeholders to support dispute resolution workflows, including documentation gathering and issue tracking.
• Identify opportunities to improve efficiency, accuracy, and standardization of contract maintenance, payer policy review, and notifications in collaboration with managed care leadership to streamline and enhance contracting processes

QUALIFICATIONS:

• At least 2 years of experience working in an acute care facility’s managed care department or for a payor, or a combination of related consulting experience.
• Experience in credentialing or supporting analytics, reporting, contracting, claims resolution and/or payer relations
• Experience with SQL, Crystal Reports, or similar reporting tools
• Experience with contract management systems (e.g., MediTract, nThrive, or Symplr), epic, and accessing third party portals. (preferred)
• Proven experience in project management, preferably within a health system.
• Understanding of managed care contract language, claims processing, payer policies, and regulatory requirements.
• Proficiency in using project management tools, expert knowledge level of Microsoft Suite products (Word, Excel, PowerPoint, Outlook, Visio).

Work Schedule: 5 days a week

Shift Schedule: Mid-shift | Hybrid

Location: BGC

This Value-Based Expert is a senior individual contributor within the Managed Care team of the team. This role provides subject-matter expertise and advanced analytical support for managed care contracting and value-based payment arrangements. Leads complex financial modeling, proforma development, contract performance evaluation, and reconciliation activities across traditional and value-based payment models, informing negotiation strategy, contract compliance assessments, financial performance and enterprise decision-making in partnership with managed care leadership.

KEY RESPONSIBILITIES:

You will:

• Prepare advanced reimbursement, financial impact, and performance analyses to support managed care contract negotiations and payer strategy.
• Design and evaluate value-based payment models, including shared savings, quality metrics, risk corridors, and attribution methodologies.
• Conduct pro forma and sensitivity analyses to estimate the financial value of proposed contract changes, cost containment initiatives, and industry trends. Conduct sensitivity analyses and stress testing on models to understand the range of potential outcomes under multiple utilization and cost scenarios.
• Monitor and analyze contract and value-based program performance, identify underpayments, compliance gaps, unfavorable payment trends, and financial risks.
• Develop monthly forecasts and financial packages summarizing value-based performance, payment reconciliation, and variance analysis.
• Conduct quarterly and annual reconciliation audits for value-based programs, ensuring payer compliance with contractual terms and identifying areas of non-compliance affecting contract performance.
• Develop and implement innovative tools and methodologies to monitor healthcare trends to accurately forecast value-based performance.
• Synthesize insights from payer data, market trends, and industry developments to inform negotiation strategy and enterprise decision-making.
• Create executive-ready visualizations for contract performance and financial forecasting tailored to different stakeholder audiences (clinical vs. financial). Build repeatable analytic processes that scale across programs.
• Mentor Managed Care Analysts, provide technical guidance, and contribute to analytical standards and process improvements within the team.

QUALIFICATIONS

• Bachelor’s degree in STEM field (eg. Economics, Actuarial Science, Health Economics, Business Administration, Finance, Accounting, Healthcare Administration, , or related discipline) or Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), Public Health (MPH), Finance, or related field
• 5-7+ years of progressive experience in healthcare finance, payer analytics, medical economics, or related healthcare consulting
• Demonstrated experience supporting value-based contract development, including performance measurement, attribution/quality metrics, reconciliation, and dispute resolution/appeals processes (required)
• Experience with forecasting, audit, and predictive analytics to support negotiation and contract performance management
• Advanced proficiency in SQL, Tableau, and/or Power BI. Demonstrated experience extracting, validating, and analyzing large healthcare claims, reimbursement, and/or value-based performance datasets.
• Certified Healthcare Financial Professional (CHFP) — Healthcare Financial Management Association (HFMA) (plus).
• Certified Professional in Healthcare Quality (CPHQ) — National Association for Healthcare Quality (NAHQ) (plus).

Location: BGC

Work Set-up: Hybrid | Night shift

Schedule: 5 days a week

The Value-Based Analyst provides analytical support for managed care value based payment arrangements. The role conducts financial modeling, contract performance forecasting, and reconciliation activities across value-based payment models, informing negotiation strategy, contract performance assessments, and enterprise decision-making in partnership with managed care leadership.

KEY RESPONSIBILITIES

You will:

• Prepare advanced reimbursement, financial impact, and performance analyses to support managed care contract negotiations and payer strategy.
• Design and evaluate value-based payment models, including shared savings, quality metrics, risk corridors, and attribution methodologies.
• Conduct pro forma and sensitivity analyses to estimate the financial value of proposed contract changes, cost containment initiatives, and industry trends. Conduct sensitivity analyses and stress testing on models to understand the range of potential outcomes under multiple utilization and cost scenarios.
• Monitor and analyze contract and value-based program performance, identify underpayments, compliance gaps, unfavorable payment trends, and financial risks.
• Develop monthly forecasts and financial packages summarizing value-based performance, payment reconciliation, and variance analysis.
• Conduct quarterly and annual reconciliation audits for value-based programs, ensuring payer compliance with contractual terms and identifying areas of non-compliance affecting contract performance.
• Develop and implement innovative tools and methodologies to monitor healthcare trends to accurately forecast value-based performance.
• Synthesize insights from payer data, market trends, and industry developments to inform negotiation strategy and enterprise decision-making.
• Create executive-ready visualizations for contract performance and financial forecasting tailored to different stakeholder audiences (clinical vs. financial). Build repeatable analytic processes that scale across programs.
• Mentor Managed Care Analysts, provide technical guidance, and contribute to analytical standards and process improvements within the team.

QUALIFICATIONS

• Bachelor’s degree in STEM field (eg. Economics, Actuarial Science, Health Economics, Business Administration, Finance, Accounting, Healthcare Administration, or related discipline) or master’s degree in business administration (MBA), Healthcare Administration (MHA), Public Health (MPH), Finance, or related field
• At least 3 years of progressive experience in healthcare finance, payer analytics, medical economics, or related healthcare consulting
• Demonstrated experience supporting value-based contract development, including performance measurement, attribution/quality metrics, reconciliation, and dispute resolution/appeals processes
• Experience with forecasting, audit, and predictive analytics. to support negotiation and contract performance management
• Advanced proficiency in SQL, Tableau, and/or Power BI. Demonstrated experience extracting, validating, and analyzing large healthcare claims, reimbursement, and/or value-based performance datasets
• With Certified Healthcare Financial Professional (CHFP) — Healthcare Financial Management Association (HFMA) or Certified Professional in Healthcare Quality (CPHQ) — National Association for Healthcare Quality (NAHQ) is a plus

Location: BGC

Work Set-up: Hybrid | Night shift

Schedule: 5 days 

The position is responsible for leading talent acquisition and talent development initiatives that support organizational growth, workforce capability, and employee retention. It oversees the end‑to‑end recruitment process, develops talent strategies, and drives programs such as performance management, succession planning, and employer branding. The role ensures that the organization attracts, develops, and retains high‑performing talent while aligning HR initiatives with business objectives.

KEY RESPONSIBILITIES 
You will: 

• Oversee and manage the full recruitment lifecycle from sourcing to onboarding.
• Develop and implement talent attraction and retention strategies aligned with business priorities.
• Partner with department heads to identify current and future manpower requirements.
• Monitor recruitment metrics and implement improvements to enhance hiring efficiency.
• Lead, supervise, and provide guidance to the recruitment team.
• Review and optimize recruitment procedures, including introducing new methods and tools.
• Develop and drive employer branding initiatives to strengthen talent attraction.
• Spearhead talent development programs, including talent reviews and capability assessments.
• Oversee performance management processes, including OKR/KPI tracking and achievement monitoring.
• Lead succession planning initiatives to ensure continuity of critical roles.
• Act as the main point of contact for corporate learning and development (CLD) programs and training initiatives.
• Collaborate with internal stakeholders to align development programs with organizational needs.
• Support employee growth, engagement, and career development initiatives.
• Ensure proper documentation, reporting, and tracking of talent and development programs.
• Perform additional tasks assigned by management to support HR objectives.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• You must have at least 5-8 years of experience in talent acquisition and/or talent development roles.
• You must have proven experience managing end‑to‑end recruitment processes.
• You must have experience in talent management programs such as performance management, succession planning, and talent reviews.
• You must have strong analytical skills in interpreting recruitment and HR performance metrics.
• You must have strong leadership and team management capabilities.
• You must have excellent communication and stakeholder management skills.
• You must be capable of developing and implementing HR strategies aligned with business goals.
• You must be organized, proactive, and able to manage multiple initiatives simultaneously.
• You must demonstrate strong problem‑solving skills and a continuous improvement mindset.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Marikina City

The position is responsible for leading and managing warehouse operations to ensure accurate inventory control, efficient storage and handling processes, and timely issuance of raw materials (RM), packaging materials (PM), and finished goods (FG). It oversees both internal and external warehouse activities while ensuring compliance with operational standards, quality requirements, and safety regulations. The role drives process improvements, maintains inventory integrity, and supports overall supply chain efficiency.

KEY RESPONSIBILITIES 
You will: 

• Lead and manage warehouse operations across internal and external warehouse facilities.
• Ensure accurate inventory management, including monitoring stock levels of raw materials, packaging materials, and finished goods.
• Oversee receiving, storage, picking, issuance, and dispatch processes to ensure efficiency and accuracy.
• Ensure timely and accurate issuance of materials to support production and customer requirements.
• Implement and enforce warehouse procedures, policies, and internal controls.
• Ensure compliance with safety standards, regulatory requirements, and company policies.
• Monitor warehouse performance metrics and identify areas for operational improvement.
• Coordinate with production, planning, procurement, and logistics teams to ensure smooth operations and alignment.
• Maintain accurate inventory records through regular cycle counts and inventory audits.
• Ensure proper documentation and reporting of warehouse transactions and inventory movements.
• Lead and supervise warehouse personnel, including training, performance management, and manpower planning.
• Implement continuous improvement initiatives to enhance efficiency, reduce costs, and optimize processes.
• Manage and optimize warehouse space utilization and storage systems.
• Oversee inventory control systems and ensure data accuracy in inventory management tools.
• Resolve operational issues, discrepancies, and delays on time.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• You must have at least 5-8 years of experience in warehouse or logistics management.
• You must have strong knowledge of inventory management, warehousing processes, and supply chain operations.
• You must have experience managing raw materials, packaging materials, and finished goods inventories.
• You must have strong analytical and problem‑solving skills.
• You must have knowledge of warehouse systems and inventory control tools (ERP/WMS is an advantage).
• You must have strong leadership and team management skills.
• You must have good coordination and communication skills with cross-functional teams.
• You must be detail‑oriented and focused on accuracy and process compliance.
• You must be capable of driving continuous improvement and operational efficiency initiatives.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Marikina City

The position is responsible for overseeing the end‑to‑end operations of the food manufacturing plant to ensure efficient production, compliance with quality and safety standards, and achievement of operational targets. It leads multiple functional areas including Production, Engineering, Logistics/Planning, Quality Assurance, and Administration, while driving continuous improvement, cost optimization, and operational excellence. The role ensures that all processes meet regulatory requirements and that the facility operates safely, efficiently, and in alignment with organizational goals.

KEY RESPONSIBILITIES 
You will: 

• Oversee overall plant operations including Production, Engineering, Logistics/Planning, Quality Assurance, and Administration.
• Manage daily operations of the food processing plant to ensure efficiency, productivity, and reliability.
• Develop and manage production schedules to meet customer demand and delivery timelines.
• Monitor production processes and adjust plans to optimize output and minimize downtime.
• Ensure strict implementation of food safety, quality standards, and regulatory compliance requirements.
• Enforce health, safety, and environmental standards across all plant operations.
• Lead, supervise, and develop plant personnel to achieve high levels of performance and accountability.
• Coordinate preventive and corrective maintenance activities to ensure equipment reliability and minimal disruptions.
• Develop and manage the plant budget, including cost control and resource utilization.
• Analyze production data to identify inefficiencies and implement continuous improvement initiatives.
• Collaborate with procurement, distribution, and other internal teams to ensure seamless operations.
• Implement cost‑saving initiatives without compromising quality and operational standards.
• Ensure efficient inventory management of raw materials and finished goods.
• Conduct regular facility inspections to maintain operational standards and compliance.
• Respond to production issues promptly and implement corrective actions.
• Maintain accurate documentation of production, safety, and operational activities.
• Develop and implement plant policies, procedures, and operational guidelines.
• Support strategic planning initiatives and contribute to business growth and expansion plans.
• Communicate effectively with senior management regarding performance, issues, and opportunities for improvement.
• Foster a positive, safe, and productive work environment across the plant.
  
  

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Engineering, Food Technology, or a related field.
• You must have at least 5–8 years of experience in food manufacturing operations.
• You must have proven leadership experience managing plant or production operations.
• You must have strong knowledge of food safety standards such as GMP, HACCP, and regulatory compliance requirements.
• You must have experience in production planning, maintenance coordination, and quality assurance processes.
• You must have strong analytical and decision‑making skills to manage plant performance.
• You must have experience in budget management and cost optimization initiatives.
• You must have strong leadership, people management, and team development skills.
• You must have excellent communication and stakeholder management abilities.
• You must be results‑driven, organized, and capable of managing complex operations in a fast‑paced manufacturing environment.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Cagayan De Oro (CDO)

KEY RESPONSIBILITIES

You will:

• Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
• Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product.
• Scope, lead and execute customer pilots and proof of concepts.
• Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation.
• Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date.
• Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline.
• 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets.
• Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments.
• Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions.
• Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations.
• Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions.
• Proficiency in one or more programming languages such as Python, Go, JavaScript, or similar technologies.
• Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers.
• Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift

KEY RESPONSIBILITIES

You will:

• Support Sales teams during customer visits by representing and enforcing the WCEA Total System Approach and delivering technical expertise on closure systems.

• Independently consult with customers and the sales force to recommend optimized closure systems, capping solutions, and processing conditions aligned with AWCEA standards.

• Manage the Customer Service function, including directing and supervising Service Engineers to ensure high-quality service delivery and customer satisfaction.

• Lead and support customer complaint handling, including technical investigation, root cause analysis, and implementation of corrective and preventive actions.

• Initiate and prepare leasing and sales quotations and contracts for sealing equipment, peripherals, and spare parts.

• Conduct training programs for customer line personnel and internal employees on closure systems, capping operations, and food processing, emphasizing the Total System Approach.

• Perform product application services, including examination of product samples, coordination with external laboratories, and preparation of conclusive technical reports.

• Define and maintain closure profiles , capping parameters, and processing condition documentation in line with company standards.

• Conduct process evaluations and optimization activities, including pressure and temperature measurements, line analysis, and efficiency improvements at customer facilities.

• Drive continuous improvement initiatives to address system weaknesses in collaboration with internal departments and maintain technical knowledge databases.

• Initiate and support trial orders and product development activities to improve product performance and processing conditions.

• Manage and support customer-driven projects related to closure systems and product optimization.

• Handle internal and external claims involving technical aspects, including site visits, investigation, reporting, and coordination with relevant departments.

• Install, commission, and maintain capping machines, including performing trial runs and ensuring operational readiness at customer sites.

• Provide preventive maintenance, troubleshooting, and technical support on capping machines and related equipment.

• Train customers on proper machine operation, maintenance, and best practices to ensure optimal performance and minimize downtime.

• Recommend solutions and improvements for customer production lines, including layout optimization for efficiency and ease of maintenance.

• Conduct machine overhauls, reconditioning, and upgrades for existing equipment.

• Maintain and update pricing for machines, auxiliary equipment, and spare parts, as well as customer equipment databases.

• Build and maintain relationships with packaging material and machinery suppliers to support innovation and technical advancement.

• Report key market insights, product developments, and process innovations to management.

• Deliver internal and external technical training sessions and presentations on capping applications, food processing, and packaging performance.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Mechanical Engineering

• Minimum of 3 years' experience as a fitter, mechanic, or in a similar technical/service role.

• Demonstrated experience in field service, equipment maintenance, and customer-facing technical support.

• Strong technical knowledge of mechanical systems, packaging, or food processing operations is preferred.

• Packaging or bottling industry experience preferred but not required, with any manufacturing experience acceptable.

• Proven ability to troubleshoot equipment issues and recommend practical, effective solutions.

• Experience in managing service teams or coordinating technical personnel is an advantage.

• Strong customer service orientation with the ability to communicate professionally and build relationships with internal and external stakeholders.

• Detail-oriented with a strong commitment to quality and "right-first-time" execution.

• Ability to anticipate customer needs and deliver high-quality service outcomes.

• Excellent problem-solving, analytical, and report-writing skills.

• Willingness to travel frequently for customer visits, installations, and service activities.

Work Shift: Morning Shift

Work setup: Onsite, Laguna