Key Responsibilities:

• Oversee daily branch operations to ensure smooth, efficient, and compliant execution of all activities.
• Ensure adherence to standard operating procedures (SOPs), internal controls, and service-level standards.
• Monitor branch productivity, turnaround times, and customer experience metrics.
• Resolve operational issues, escalations, and customer concerns promptly and professionally.
• Ensure branch compliance with BSP regulations, internal policies, and audit requirements.
• Implement compliance, risk, and control directives issued by Head Office and Compliance teams.
• Maintain accurate and complete branch records, reports, and documentation.
• Support internal audits, regulatory examinations, and compliance reviews at the branch level.
• Lead, coach, and develop branch staff to achieve performance, quality, and compliance standards.
• Conduct regular performance reviews, coaching sessions, and capability-building activities.
• Ensure proper staff scheduling, attendance management, and discipline in accordance with company policy.
• Support branch-level business targets related to loan processing, disbursements, collections, and customer acquisition.
• Monitor operational KPIs and implement corrective actions to address performance gaps.
• Collaborate with Sales, Credit, Risk, and Support teams to improve end-to-end customer processes.
• Identify operational improvement opportunities to enhance efficiency and scalability.
• Prepare and submit accurate branch operational reports to Head Office within required timelines.
• Escalate operational risks, incidents, and control issues promptly to management.
• Act as the primary coordination point between the branch and central teams (Operations, HR, Compliance, IT).

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Management, or a related field.
• Minimum of 5 years of experience in branch operations, banking, lending, or financial services.
• At least 2 years in a supervisory or managerial role.
• Strong understanding of branch controls, operational risk, and customer service standards.
• Experience working in a regulated environment (bank, lending company, fintech, or cooperative) is highly preferred.
• Willing to work onsite in Ilo- ilo.

Work Location: Ilo-Ilo City

Work Set- Up: Onsite, Banking Hours

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

QUALIFICATIONS:

• High School Diploma or Equivalent

• Must have at least a year technical support in software and hardware troubleshooting experience

• Flexible in shifting / rotation schedule

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City

Customer Service Representative - Contact Center Will Play a key role in helping our Australian customers with a variety of Retail, Cards, and Digital Banking solutions, troubleshoot customer inquiries they may have, and provide information on any other products or services that may be relevant. Responsible for the servicing of customer requests and inquiries in a timely and effective manner. Will typically process high volumes of routine inquiries and provide effective customer service as opposed to requiring extensive knowledge of a specific process or policy to be effective.

Key Responsibilities:

You will:

• Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.

• Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry, and providing an appropriate and permanent fix.

• Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.

• Empower our customers to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital-first adoption.

• Become brand ambassadors by providing the best customer experience in all voice interactions with the goal of positive NPS returns.

• Work in a professional environment, meeting customer-centric, financial, and risk metrics and targets as necessary

• Build your skills and banking knowledge quickly through ongoing formal training and mentorship from your leaders.

Qualifications:

• Bachelor's Degree Graduate

• Excellent English communication skills (both verbal and written), including the ability to engage and manage conversations with other nationalities. 

• With solid contact centre experience with an English-speaking client base, preferably from the US or Australia. 

• Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilized to support the overall business model. 

Work Location: Eastwood, Quezon City

Work Set- Up: Hybrid

KEY RESPONSIBILITIES 
You will: 

• Manage daily customer inquiries and concerns through phone calls, emails and chats.
• Contribute to daily operations,.
• Assist customer regarding hotel accommodations, air and land travel transportation arrangements, booking/scheduling and reservations.

QUALIFICATIONS & REQUIREMENTS: 

• 2 to 3 years or above experience in a customer service operations environment (any BPO account).
• Travel account background is nice to have but not required.
• Able to approach and resolve inquiries effectively.
• Exposed to daily volume calls, chats and emails.

 Work Schedule: Early shift (6 am – 3 pm) 

Work Setup: Onsite

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Manage daily customer inquiries and concerns through phone calls, emails and chats.
• Contribute to daily operations,.
• Assist customer regarding hotel accommodations, air and land travel transportation arrangements, booking/scheduling and reservations.

QUALIFICATIONS & REQUIREMENTS: 

• 2 to 3 years or above experience in a customer service operations environment (any BPO account).
• Advanced Spanish language proficiency is a must.
• Travel account background is nice to have but not required.
• Able to approach and resolve inquiries effectively.
• Exposed to daily volume calls, chats and emails.

 Work Schedule: Early shift (6 am – 3 pm) 

Work Setup: Onsite

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Oversee full-cycle accounting operations including A/P, A/R, GL, bank reconciliations, and month-end closing.
• Lead timely month-end close and preparation of accurate financial statements and supporting schedules.
• Manage cash flow and working capital, including cash forecasting and bank account management.
• Oversee disbursements and enforce internal controls to ensure payments are properly approved, documented, and released on time.
• Manage A/P processes to ensure vendor obligations are monitored, scheduled, and paid in a timely manner; maintain A/P aging.
• Oversee payroll processing and release in coordination with HR, ensuring accuracy, completeness, and on-time payment.
• Monitor and strengthen operational controls across branches (collections/deposits, petty cash, and other cash-handling processes).Prepare and deliver regular management reports (P&L, cash flow summaries, budget/expense tracking, variance analysis).
• Ensure compliance with statutory and tax requirements and support internal/external audits.\
• Document and improve SOPs, templates, and control procedures; train relevant teams as needed.
• Lead and develop the accounting team and drive performance, accountability, and continuous improvement.
• Conduct branch visits for control verification and retraining

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Accountancy / Accounting Technology / Finance (CPA is a plus but not required if strong experience).
• 8–10+ years accounting experience, with 3+ years in a supervisory/manager role.
• Strong in bank reconciliation, treasury/cash management, internal controls, month-end closing.
• Experience in multi-site operations (clinics/retail/F&B/hospitality) strongly preferred.
• High proficiency in Excel/Google Sheets; comfortable building trackers/dashboards.
• Experience with accounting systems (e.g., QuickBooks Online, Xero, or similar).

 Work Schedule: Dayshift (9 am – 6 pm) 

Work Setup: Onsite

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• The position will function as a consultant in the PH and is classified as a mid-level individual contributor.
• The role will support both the Onboarding Pod and Success Pod.
• Direct interaction with clients.
• Driving expansion in other U.S. states.
• Ensuring compliance with U.S. laws and regulations.
• Performing light up-sell activities and managing account expansion.
• Leading strategic internal and client-facing projects.

QUALIFICATIONS & REQUIREMENTS: 

• Healthcare, legal, compliance, and B2B services background are preferred, but open to candidates from other industries.
• Strong escalation skills.
• High ownership in deliverables.
• Ability to manage technical aspects of the role.
• Strong B2B client-facing experience.
• Proven project ownership.
• Experience in process building.

 Work Schedule: Nightshift (9 pm – 5 am) 

Work Setup: Work From Home

Location: NCR (Remote)

The position is responsible for preparing and evaluating loan proposals through comprehensive credit assessment of borrowers and portfolios. It supports sound credit decision‑making by performing risk analysis, ensuring compliance with internal policies and regulatory requirements, and maintaining portfolio quality. The role works closely with lending officers and Institutional Banking counterparts to manage assigned accounts, meet service level commitments, and provide accurate credit evaluations that balance growth and risk.

KEY RESPONSIBILITIES 
You will: 

• Prepare and evaluate loan proposals through thorough credit assessment of borrowers and facilities.
• Perform credit risk analysis and support effective portfolio management.
• Ensure strict conformity with internal credit policies, regulatory guidelines, and external requirements.
• Coordinate proactively with Institutional Banking counterparts to ensure timely submission of pre‑approval and renewal documents.
• Manage assigned credit portfolios jointly with lending officers to support sound credit decisions.
• Prepare Evaluation and Recommendation for Credit Accommodation (ERCA) for credit line renewals in accordance with policy and agreed SLAs.
• Validate financial and non‑financial data submitted by lending units as part of the credit assessment process.
• Assess collateral adequacy, documentation gaps, policy deviations, and recommend appropriate risk mitigations.
• Identify policy and regulatory deviations and evaluate their impact on overall credit risk.
• Prepare financial models, spreadsheets, and credit evaluations for new borrowing clients.
• Review ERCAs prepared by business units for the establishment of new credit facilities, when required.
• Determine appropriate credit risk ratings and classifications and ensure they remain accurate and relevant.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Accountancy, Accounting Management, Financial Management, Economics, Mathematics, or Statistics.
• You must have at least 2 years of experience in credit analysis, with exposure to commercial or corporate loans.
• You must have strong knowledge of credit risk analysis and portfolio management.
• You must have strong quantitative and analytical skills.
• You must be proactive in problem‑solving and able to work under tight deadlines.
• You must have experience as a commercial or corporate Credit Analyst.
• You may have experience as a commercial or corporate Relationship Manager willing to perform credit functions.
• You may be a Certified Public Accountant (CPA) with experience from top accounting or audit firms.
• You may have experience as a Credit Officer handling commercial and consumer loans.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite

Locations: General Santos, Zamboanga

KEY RESPONSIBILITIES

You will:

• Own client engagements/contracts across geographies- Operations support for establishing processes, metrics identification and reporting.
• Responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team.
• Lead business change management, responsible for delivering multiple organizational change programs, which deliver the transformed operating model for client.
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training

SKILLS AND QUALIFICATIONS

• 8 years of experience in Finance domain and preferably in a BPO environment
• Validated skills and experience in handling various aspects of Procure to Pay (Invoice Processing, Issue Resolution, Payments, Vendor Inquiry, Vendor Master, Travel and Expense, Latest tools and technologies in PTP.)
• Proven ability to manage and influence stakeholders across cross functional teams
• Proven experience in end to end Procure to Pay process. In depth process knowledge in central finance reporting, management reporting and reports
• Ability to influence people internal/external customers, Operations and Finance partners
• Prior Exposure in implementing ERP or oracle tools in F&A environment
• Ability to exponent and engage multiple customers across the globe and handle critical issues
• Focus on implementation - essential for delivery as per SLAs/ SOW
• Professional expertise in PTP operations with deep end-to-end process knowledge.
• Strong background in project management, driving standardization, automation, and enterprise tool deployment
• Skilled in benchmarking, best practice identification, process blueprinting, and implementation of optimized solutions.

Work Shift: Nightshift

Work setup: Onsite, Eastwood City Libis/UP Ayala Techno hub

The Procurement Supervisor ensures the business has a continuous and cost-effective supply of goods and services. This role oversees the complete procurement cycle, from sourcing and supplier evaluation to ordering, delivery coordination, and payment processing, while ensuring full compliance with procurement policies. The supervisor also partners closely with internal and external stakeholders to drive efficiency, support operations, and deliver value-added procurement solutions.

KEY RESPONSIBILITIES

You will:

• Manage the entire procurement lifecycle: sourcing, bidding, ordering, delivery monitoring, and payment processing.

• Source materials and services within the assigned category while adhering to procurement standards and compliance requirements.

• Work with internal teams to ensure adequate stock levels and vendor adherence to order requirements.

• Assist and collaborate with stakeholders to develop timely and accurate procurement solutions that support company objectives.

• Support supplier accreditation, pre‑bid activities, and qualification processes.

• Build and maintain strong working relationships with suppliers and internal partners.

• Prepare and submit weekly, monthly, and annual procurement reports and dashboards.

• Ensure accuracy and completeness of procurement data across all reporting activities.

• Manage contracts and support continuous improvement initiatives within procurement operations.

• Analyze complex procurement and supply chain data to provide logical, cost‑effective recommendations.

• Identify opportunities to streamline processes and enhance value creation across procurement activities.

• Demonstrate proactive problem‑solving, strong negotiation skills, and a self‑starter mindset.

• Collaborate effectively with team members and stakeholders; communicate clearly and present information professionally.

QUALIFICATIONS & REQUIREMENTS:

• You must have a degree in Management, Engineering, Supply Chain, or an equivalent field.

• You must have at least 3 years of experience in procurement within logistics, supply chain, transportation, or shipping industries.

• You must have working knowledge of ERP/P2P systems such as Oracle, SAP, Zycus, or Ariba.

• You must be proficient in MS Office applications (Excel, Word, PowerPoint).

• You must have strong analytical skills and solid negotiation capabilities.

• You must have experience in management reporting with high attention to detail.

• You must have project management skills and the ability to oversee multiple procurement activities efficiently.

Work Schedule: Compressed work week (8 am – 6:30 pm)

Work Setup: Onsite – Pasay City