The position is responsible for supporting strategic sales growth through the management of institutional accounts, business development initiatives, and sales planning activities. It provides operational and administrative support for key accounts while assisting in the identification, evaluation, and execution of new business opportunities. The role works closely with cross-functional teams to ensure smooth sales operations, successful project implementation, and achievement of business objectives.

KEY RESPONSIBILITIES 
You will: 

• Manage administrative requirements related to institutional sales accounts, including account documentation, transaction records, and contract management.
• Coordinate with internal departments such as Logistics, Finance, Production, and other stakeholders to ensure seamless execution of sales activities.
• Support the development and implementation of strategic sales initiatives and business development opportunities.
• Lead the execution and monitoring of new projects and institutional accounts assigned by management.
• Monitor project performance, prepare progress updates, and recommend improvements to enhance results.
• Conduct market research, gather business intelligence, and analyze relevant data to support sales planning and decision-making.
• Prepare reports, presentations, proposals, and supporting documents for business development activities and management reviews.
• Participate in field activities, customer visits, and project implementation support as required.
• Support and coordinate branding activities and programs related to institutional accounts.
• Perform other duties and special projects assigned by management.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business Administration, Marketing, or a related field.
• You must have at least 1–2 years of experience in sales operations, business planning, account management, or administrative support roles. FMCG or food manufacturing experience is preferred.
• You must have strong organizational skills and attention to detail.
• You must have good analytical thinking and problem-solving capabilities.
• You must have effective communication and stakeholder management skills.
• You must be proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• You must be willing to travel occasionally to support field activities, customer engagements, and project implementation.

Work Schedule: Regular shift (8am – 5pm) 

Work Setup: Onsite – Makati City 

This role oversees collaboration, messaging, endpoint management, and compliance services while ensuring platform reliability, security, and alignment with business objectives. The M365 Platform Manager collaborates with infrastructure, security, networking, and application teams to deliver a secure and modern digital workplace.

Key Responsibilities

• Administration and governance of the Microsoft 365 platform, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Intune.
• Develop and execute the Microsoft 365 roadmap, lifecycle management, and service improvement initiatives as needed.
• Manage platform performance, availability, licensing, and capacity planning.
• Partner with security teams to implement Microsoft Defender, Microsoft Purview, Data Loss Prevention (DLP), retention policies, and compliance controls.
• Collaborate with Identity and Access Management (IAM) teams to support Microsoft Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and Role-Based Access Control (RBAC).
• Establish governance standards for collaboration, document management, Teams, SharePoint, and OneDrive.
• Automate administrative tasks using PowerShell, Microsoft Graph API, and Power Automate.
• Incident, change, and problem management activities while ensuring service level agreements (SLAs) are met.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of enterprise Microsoft infrastructure experience.
• 4+ years managing Microsoft 365 environments.
• 3+ years in a technical leadership or management role.
• Experience supporting enterprise environments with 5,000+ users.
• Strong knowledge of Microsoft 365 administration, Azure, and hybrid cloud environments.
• Experience with Microsoft Intune, Microsoft Entra ID, Microsoft Defender, and Microsoft Purview.
• Proficiency with PowerShell and Microsoft Graph API.
• Strong understanding of ITIL service management practices.

Work Set up: Remote, Night Shift (US Shift)

KEY RESPONSIBILITIES

You will:

• Receive, log, categorize, and prioritize incidents and service requests through various channels. Resolve first-line issues and escalate complex concerns to the appropriate support teams.
• Track ticket progress, follow up on pending requests, ensure timely resolution within agreed SLAs, and maintain accurate documentation of incidents, actions taken, and resolutions.
• Manage user account provisioning, modifications, deprovisioning, and coordinate employee onboarding and offboarding activities across systems and platforms.
• Provide regular updates to customers regarding incident status, maintenance activities, service disruptions, and resolutions while maintaining a high level of customer satisfaction.
• Create, update, and maintain knowledge articles and operational documentation to support efficient issue resolution and promote customer self-service capabilities.
• Work closely with internal support teams, vendors, suppliers, and global colleagues to resolve issues, validate information, and improve service delivery.
• Assist in managing software licenses, hardware inventory, procurement activities, asset records, and technology storage facilities to ensure compliance and operational readiness.
• Analyze recurring incidents, identify root causes, recommend process enhancements, support system improvements, and contribute to operational excellence within the Global Customer Operations team.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT Service Desk, Technical Support, or a related role.
• Experience working with ticketing systems and incident management processes.
• Knowledge of user provisioning, onboarding/offboarding, and IT asset management.
• Familiarity with Service Level Agreements (SLAs) and IT service management processes.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with global stakeholders and cross-functional teams.
• Proficiency in Microsoft Office applications and common business systems.

KEY RESPONSIBILITIES

You will:

• Perform end-to-end reconciliation of listed derivatives transactions, including trade, position, cash, and P&L reconciliations.
• Ensure the accuracy and completeness of internal records by reconciling them against clearing brokers, exchanges, counterparties, and other external sources.
• Investigate, analyze, and resolve reconciliation breaks and discrepancies in a timely manner.
• Conduct reconciliations between Front Office, Middle Office, Back Office, brokers, and clearing platforms.
• Monitor and validate key trade attributes, including margins, premiums, commissions, fees, contract sizes, strike prices, expiry dates, quantities, and pricing.
• Review and interpret clearer and broker statements to ensure accurate reporting of positions and cash balances.
• Support the processing and operational management of futures, options, commodities, equity derivatives, and other exchange-traded derivative products.
• Partner closely with Front Office, Trade Support, Treasury, Risk, Finance, Clearing, and Technology teams to address operational and reconciliation issues.
• Escalate unresolved exceptions and operational risks to the appropriate stakeholders while maintaining a strong control framework.
• Identify opportunities for process enhancement, automation, and operational efficiencies.
• Support global markets operations across APAC, EMEA, and North American regions.
• Prepare management reports, reconciliation dashboards, and operational metrics as required.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related discipline.
• Minimum of 13 years of experience in Listed Derivatives Execution & Clearing is required.
• Extensive experience in Listed Derivatives Operations, Trade Support, Clearing, Settlements, Reconciliation, or Middle Office functions within financial services.
• Strong understanding of listed derivatives products, including Equity Derivatives, Futures, Options, Commodities, and Exchange-Traded Derivatives (ETDs).
• Deep expertise in trade, position, cash, and P&L reconciliations.
• Hands-on experience supporting major global exchanges such as CME Group (CME, CBOT, NYMEX, NYBOT), ICE, Eurex, OCC, HKEX, SGX, ASX, and JPX.
• Strong knowledge of margin processing, brokerage, premiums, commissions, fees, settlement processes, and clearing operations.
• Proven ability to investigate and resolve complex reconciliation breaks across multiple systems and counterparties.
• Experience reading and interpreting broker and clearer statements.
• Advanced analytical and problem-solving skills with excellent attention to detail.
• Proficiency in Microsoft Excel, Word, and PowerPoint; VBA knowledge is highly desirable.
• Exposure to automation initiatives, process improvements, and AI-enabled tools is an advantage.
• Strong communication and stakeholder management skills, with the ability to work effectively across global teams.
• Demonstrated risk and control mindset with the ability to proactively identify, escalate, and mitigate operational risks.
• Flexible to work across APAC, EMEA, and North American business hours as needed

KEY RESPONSIBILITIES

You will:

• Reviewing of Daily Collection Reports from RT stores and from Credit & Collection ensuring that all incoming receipts are recorded, dated collections are deposited timely, and PDCs are turned over to Treasury for warehousing.
• Ensures that matured PDCs are deposited to company’s account timely.
• Recording of deposit transactions in the system.
• Accepts and records cash received from excess cash advances and non-trade collections.
• Reviews and validates ROFA assignees’ liquidations and submits the summary for replenishment to General Accounting for payable processing.
• Validates reasonableness of cash advances and ensures timely liquidation by requesters.
• Reviews reimbursements and check validity of requests.
• Reviews corporate credit cardholders’ liquidation report and check the validity of claimed expenses.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, or a related field.
• With relevant experience in Accounting, Finance, Treasury, or Cash Management.
• Knowledge of cash collections, deposits, PDCs, liquidations, and reimbursements.
• Proficient in Microsoft Excel and MS Office.
• Detail-oriented, organized, and accurate in handling financial transactions.
• Good analytical and communication skills.

Work Set Up: 100% Onsite

Work Schedule: Regular Shift

The position is responsible for overseeing day-to-day site operations and serving as the primary on-site representative to ensure alignment between workforce operations and overall business objectives. It drives operational efficiency, service quality, workforce productivity, and compliance with established processes and governance standards. The role leads operational execution, stakeholder coordination, people management, and issue resolution while ensuring consistent delivery of performance targets across assigned sites.

KEY RESPONSIBILITIES 

You will:

• Oversee daily site operations to ensure compliance with operational standards, security protocols, regulatory requirements, and established ways of working.
• Ensure workforce readiness by aligning staffing requirements with operational demand and performance expectations.
• Monitor site productivity, operational KPIs, service levels, and workforce performance to drive operational excellence.
• Identify, escalate, and resolve operational issues, risks, and disruptions that may impact productivity or service delivery.
• Oversee the maintenance, availability, and operational readiness of equipment, tools, and technology required to support operations.
• Coordinate with external partners to ensure facilities, infrastructure, and operational requirements are adequately maintained.
• Manage workforce attendance, scheduling, productivity, performance management, and operational compliance across assigned teams.
• Lead coaching, performance improvement, capability-building, and workforce development initiatives to improve employee effectiveness.
• Conduct regular briefings, alignment meetings, and operational reviews to ensure consistent communication and execution of priorities.
• Serve as the primary escalation point for operational and people-related issues while ensuring timely resolution and reporting.
• Collaborate closely with Operations, HR, Workforce Management, Training, and other stakeholders to support business objectives.
• Prepare operational reports, performance updates, workforce summaries, and recommendations for leadership review.
• Drive continuous improvement initiatives that enhance productivity, quality, operational efficiency, and customer experience.

QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 7 years of relevant experience in operations, site management, workforce management, or a similar leadership role.
• You must have at least 3 years of people management experience, including performance management, coaching, workforce development, and team leadership.
• You must have experience managing site operations, workforce performance, productivity metrics, and service delivery within a BPO, shared services, or operational environment.
• You must have strong stakeholder management and relationship-building skills, with experience coordinating internal teams and external partners.
• You must have strong problem-solving, risk management, and decision-making capabilities.
• You must have excellent verbal and written communication skills in English.
• You must be highly organized and capable of managing multiple operational priorities in a fast-paced environment.
• You must demonstrate strong leadership, accountability, and the ability to drive business results while balancing operational and people priorities.
• You must be adaptable and willing to learn new technologies, tools, and systems, including technology-enabled operational platforms.

Work Schedule: Shifting

Work Setup: Onsite – Clark, Pampanga

The position is responsible for overseeing day-to-day site operations and serving as the primary on-site representative to ensure alignment between workforce operations and overall business objectives. It drives operational efficiency, service quality, workforce productivity, and compliance with established processes and governance standards. The role leads operational execution, stakeholder coordination, people management, and issue resolution while ensuring consistent delivery of performance targets across assigned sites.

KEY RESPONSIBILITIES 

You will:

• Oversee daily site operations to ensure compliance with operational standards, security protocols, regulatory requirements, and established ways of working.
• Ensure workforce readiness by aligning staffing requirements with operational demand and performance expectations.
• Monitor site productivity, operational KPIs, service levels, and workforce performance to drive operational excellence.
• Identify, escalate, and resolve operational issues, risks, and disruptions that may impact productivity or service delivery.
• Oversee the maintenance, availability, and operational readiness of equipment, tools, and technology required to support operations.
• Coordinate with external partners to ensure facilities, infrastructure, and operational requirements are adequately maintained.
• Manage workforce attendance, scheduling, productivity, performance management, and operational compliance across assigned teams.
• Lead coaching, performance improvement, capability-building, and workforce development initiatives to improve employee effectiveness.
• Conduct regular briefings, alignment meetings, and operational reviews to ensure consistent communication and execution of priorities.
• Serve as the primary escalation point for operational and people-related issues while ensuring timely resolution and reporting.
• Collaborate closely with Operations, HR, Workforce Management, Training, and other stakeholders to support business objectives.
• Prepare operational reports, performance updates, workforce summaries, and recommendations for leadership review.
• Drive continuous improvement initiatives that enhance productivity, quality, operational efficiency, and customer experience.

QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 7 years of relevant experience in operations, site management, workforce management, or a similar leadership role.
• You must have at least 3 years of people management experience, including performance management, coaching, workforce development, and team leadership.
• You must have experience managing site operations, workforce performance, productivity metrics, and service delivery within a BPO, shared services, or operational environment.
• You must have strong stakeholder management and relationship-building skills, with experience coordinating internal teams and external partners.
• You must have strong problem-solving, risk management, and decision-making capabilities.
• You must have excellent verbal and written communication skills in English.
• You must be highly organized and capable of managing multiple operational priorities in a fast-paced environment.
• You must demonstrate strong leadership, accountability, and the ability to drive business results while balancing operational and people priorities.
• You must be adaptable and willing to learn new technologies, tools, and systems, including technology-enabled operational platforms.

Work Schedule: Shifting

Work Setup: Onsite – Alabang, Muntinlupa

The position is responsible for managing and supporting key Human Resources functions across the employee lifecycle, including talent acquisition, employee relations, engagement initiatives, and performance management. It ensures efficient HR operations, promotes a positive and compliant work environment, and supports the consistent implementation of HR policies, programs, and processes aligned with organizational objectives and labor regulations.

KEY RESPONSIBILITIES 

• Manage the end‑to‑end recruitment process, including requisition alignment, job posting, sourcing, screening, interview coordination, offer processing, and onboarding.
• Partner with hiring managers and business leaders to understand workforce requirements, role expectations, and hiring timelines.
• Develop and execute sourcing strategies through job portals, social media, referrals, agencies, and other recruitment channels.
• Conduct initial candidate assessments and interviews to evaluate qualifications, competencies, and cultural fit.
• Coordinate and facilitate the interview process, including scheduling, communication, and feedback consolidation.
• Manage job offer preparation, pre‑employment requirements, and onboarding coordination.
• Lead onboarding activities, including orientation, employee briefings, and department endorsements.
• Maintain accurate recruitment trackers, applicant databases, and hiring reports.
• Monitor recruitment metrics such as time‑to‑fill, sourcing efficiency, and hiring conversion rates to improve processes.
• Build and maintain partnerships with academic institutions, government agencies, and external organizations for talent sourcing and internship programs.
• Organize and participate in job fairs, campus events, and recruitment drives.
• Serve as the primary point of contact for employee concerns, HR inquiries, and workplace issues.
• Manage and support disciplinary processes, including investigations, documentation, and resolution of employee relations cases.
• Facilitate grievance handling, mediation, and conflict resolution to promote a positive work environment.
• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Coordinate with government agencies on labor-related matters, compliance, and documentation.
• Support the design and execution of employee engagement programs, events, and culture‑building initiatives.
• Plan and implement company activities such as team buildings, recognition programs, wellness initiatives, and CSR events.
• Coordinate internal communications related to HR programs and engagement activities.
• Lead CSR initiatives and community outreach programs to strengthen employee participation and social responsibility.
• Support the implementation of performance management processes, including goal setting, reviews, and evaluations.
• Monitor employee performance metrics, KPIs, and development plans in coordination with department heads.
• Maintain and update performance records and ensure confidentiality of HR documentation.
• Consolidate performance data and assist in evaluation reporting and improvement planning.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• You must have at least 3–5 years of experience in an HR Generalist or multi‑functional HR role.
• You must have strong end‑to‑end experience in talent acquisition, including sourcing, screening, interview coordination, and onboarding.
• You must have solid experience in employee relations, disciplinary management, and grievance handling.
• You must have a working knowledge of Philippine labor laws and regulatory compliance requirements.
• You must have exposure to employee engagement and culture‑building initiatives.
• You must have experience supporting performance management processes and documentation.
• You must have strong analytical skills for HR reporting and data‑driven decision‑making.
• You must have excellent communication, interpersonal, and stakeholder management skills.
• You must demonstrate high integrity, professionalism, and confidentiality in handling sensitive information.
• You must be capable of managing multiple HR functions in a fast‑paced environment.
• You must be organized, detail‑oriented, and able to handle multiple priorities and deadlines effectively.

Work Schedule: Regular shift

Work Setup: Onsite - Clark, Pampanga

KEY RESPONSIBILITIES

You will:

• Support complex incidents and platform-level issues, including contact center and chatbot technologies.
• Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.

QUALIFICATIONS:

• 8–10 years relevant Service Desk / IT support experience.
• Strong communication.
• ITIL training/background.
• Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, knowledge bases, and software troubleshooting.
• Specifically requires AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.

Work Schedule: Shifting Schedule (24/7 operations; final schedule to be confirmed) 

Work Set-up: Full-onsite, Ortigas, Pasig

The position is responsible for driving demand generation and brand growth through consumer and digital marketing initiatives across the company’s product portfolio. It leads the development of demand plans, forecasting strategies, and digital marketing programs that support revenue growth, profitability, and operational planning. The role works closely with Sales, Marketing, Supply Chain, Procurement, and Manufacturing teams to align market demand with business capabilities while ensuring effective execution of marketing strategies and sales and operations planning activities.

KEY RESPONSIBILITIES 
You will: 

• Develop and implement consumer and digital marketing programs that drive brand awareness, customer engagement, and revenue growth.
• Lead demand planning and forecasting activities by developing monthly demand plans and supporting assumptions for sales and operations planning.
• Analyze market trends, sales performance, customer demand, and forecast drivers to improve planning accuracy and business decision-making.
• Develop demand forecasts for new products, product categories, and market expansion initiatives.
• Collaborate with Sales, Marketing, Logistics, Procurement, and Manufacturing teams to align demand forecasts with operational capabilities and inventory requirements.
• Support demand consensus reviews and Sales and Operations Planning (S&OP) processes through accurate reporting, analysis, and recommendations.
• Establish and maintain forecasting tools, reporting systems, and communication processes that improve visibility and collaboration.
• Monitor demand performance, identify forecasting variances, and recommend corrective actions to improve forecast accuracy and inventory management.
• Serve as the key coordination point between demand planning and supply planning teams to balance market requirements with operational resources.
• Assist in resolving issues related to inventory levels, order fulfillment, supply constraints, and service performance.
• Support the development of marketing strategies, customer service objectives, inventory targets, and demand management initiatives.
• Prepare management reports, forecasts, business analyses, and presentations to support strategic planning and performance reviews.
• Perform other duties and special projects as assigned by management.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Industrial Engineering, Marketing, Business Administration, or a related field.
• You must have at least 3 years of experience in demand planning, forecasting, digital marketing, marketing analytics, or related commercial functions.
• You must have experience in pharmaceutical, food, cosmetics, industrial selling, or related industries.
• You must have strong demand planning, forecasting, and analytical capabilities.
• You must be highly proficient in Microsoft Excel and PowerPoint.
• You must have strong organizational skills and the ability to prioritize and manage multiple projects simultaneously.
• You must have excellent communication and interpersonal skills and the ability to collaborate effectively across functions.
• You must possess strong business acumen, problem-solving, decision-making, and project management skills.
• You must be self-motivated, proactive, and capable of working effectively in a fast-paced environment.
• You must have working knowledge of customer service principles, performance management, root cause analysis, and quality management concepts.
• You may have familiarity with GMP, ISO 9001, EHS standards, and Sales & Operations Planning (S&OP) processes.

Work Schedule: Regular shift

Work Setup: Onsite – Laguna