KEY RESPONSIBILITIES
You will:
- Set up operational goals for after sales service according to company strategy, and implements metrics (e.g., response time, first time fix, parts availability, etc.) to measure work activities and make improvements as necessary.
- Monitor and manage service cost, including warranty.
- Manage the installation of equipment of new store openings and hands over new store restaurants to customers on time and in full.
- Manage equipment after sale service contracts with customers.
- Provide technical support and equipment service for all equipment in SEA.
- Manage service partners/providers and their performance (e.g., quality of service, response time, etc.).
- Provide technical support to Sales Operations Coordinators, service providers and call center.
- Prepare and submit the following reports: a) Monthly reporting of after sales service activities. b) Monthly reporting of customer complaints and status of action plans. c) Monthly reporting on Warranty cost & Service cost of Ownership as well as other metrics.
- Take part in the product development audits as well as product improving activities.
QUALIFICATIONS:
- Graduate of Mechanical, Refrigerating Engineer or Electrical Engineer is an advantage.
- With at least 6 to 10 years total working experience
- Experience in leading and managing projects, at least 4 to 5 years’ experience in equipment maintenance and repairs.
Work Schedule: Regular Shift
Work Location: Onsite, Malvar Batangas
Location: | Malvar, Batangas |
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Job type: | Full-Time |
Emp type: | Full-time |
Job published: | 2023-09-27 |
Job ID: | 37114 |