The Digital HR Specialist supports and continuously improves the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.
KEY RESPONSIBILITIES
You will:
- Handle Digital HR-related concerns and initiatives.
- Perform back-end system configuration and administration.
- Manage and maintain Confluence and SharePoint platforms.
- Plan and coordinate system releases, regression testing, and post-release validation activities.
- Provide first- and second-level support for standard and complex HR cases, escalations, and service requests.
- Coordinate with internal IT teams and external vendors.
- Participate in vendor coordination activities and external stakeholder meetings.
- Support and manage HR ticketing processes using SuccessFactors (SF) and ServiceNow.
- Contribute to AI-related projects and digital transformation initiatives within HR.
QUALIFICATIONS:
- Minimum of 4–5 years of back-end configuration experience, specifically in SAP SuccessFactors modules (Recruiting, Employee Central, and Onboarding/Offboarding are preferred)
- Subject Matter Expert (SME) in at least two SAP SuccessFactors modules.
- Must have SuccessFactors Certification
- Proven experience with ServiceNow (certification is a plus)
- HR Service Delivery is required.
- Familiarity with SuccessFactors and ServiceNow as HR ticketing systems.
- Strong experience in stakeholder and vendor coordination.
- Experience or exposure to AI initiatives is preferred.
Work Schedule: 11am to 8pm (may transition to mid-shift)
Work Set-up: Hybrid - 3 days onsite (Monday and Friday are mandatory)
Location: BGC
| Location: | Taguig City |
|---|---|
| Job type: | Full-Time |
| Emp type: | Full-time |
| Job published: | 2026-05-14 |
| Job ID: | 51080 |