The position is responsible for overseeing day-to-day operational activities during assigned shifts to ensure seamless service delivery, workforce productivity, and compliance with established procedures. It serves as the primary operational point of contact during the shift, providing real-time support, issue resolution, workforce coordination, and performance monitoring. The role works closely with operations leadership, partner stakeholders, and support teams to maintain operational continuity, drive team performance, and ensure alignment with organizational standards and objectives.

KEY RESPONSIBILITIES 

• Oversee daily operations during assigned shifts to ensure efficient and uninterrupted service delivery.
• Monitor workforce attendance, schedule adherence, break compliance, and shift readiness to maintain adequate staffing levels.
• Ensure team members comply with established SOPs, operational processes, quality standards, and security requirements.
• Identify, document, and escalate operational issues, equipment concerns, and workflow disruptions while initiating immediate corrective actions when appropriate.
• Provide timely operational updates to management regarding performance, incidents, and critical developments during the shift.
• Support business continuity efforts by assisting with operational adjustments during staffing shortages, system issues, or other disruptions.
• Monitor the availability and condition of operational equipment, tools, and workstations, and coordinate maintenance or technical support requirements.
• Manage user access and authorization to operational systems while ensuring compliance with access control and security protocols.
• Coordinate with HR and relevant stakeholders regarding attendance concerns, employee welfare, workplace issues, and other people-related matters.
• Serve as the primary operational liaison between internal teams, partner representatives, and leadership during assigned shifts.
• Communicate operational updates, process changes, and directives to ensure alignment across the team.
• Provide floor support, coaching, and guidance to employees to maintain productivity and adherence to operational standards.
• Monitor individual and team performance and provide timely feedback to address performance gaps.
• Support onboarding, training reinforcement, and knowledge transfer activities for team members.
• Conduct shift huddles, briefings, and alignment meetings to communicate priorities, updates, and expectations.
• Prepare and submit operational reports covering attendance, productivity, incidents, performance trends, and shift observations.
• Maintain accurate documentation of coaching sessions, escalations, operational concerns, and corrective actions.
• Support continuous improvement initiatives by identifying opportunities to enhance productivity, quality, and operational efficiency.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 3–4 years of relevant experience in operations, team supervision, workforce coordination, or a similar role. Exposure to tele-operations, remote operations, VR systems, gaming technologies, data annotation, or technology-enabled operational environments is an advantage.
• You must have experience leading teams or coordinating day-to-day shift operations.
• You must have experience monitoring productivity, attendance, quality, and operational performance metrics.
• You must have strong problem-solving and decision-making skills within a fast-paced operational environment.
• You must have excellent verbal and written communication skills in English.
• You must have strong organizational skills and attention to detail.
• You must have the ability to manage multiple priorities while maintaining operational accuracy and efficiency.
• You must demonstrate initiative, accountability, and a proactive approach to issue resolution.
• You must be willing to work onsite and support shifting or flexible schedules based on operational requirements.

Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City 

The role is responsible for Fund Accounting functions for various clients across several locations with 24 x5 coverage. The process includes Transactions input, Reconciliation, Fund valuation, Cash processing, Reporting & Transfer Agency with intraday deadlines. Accurate and timely reporting of NAV across multiple funds, clients, and instrument types.

KEY RESPONSIBILITIES

Service Delivery and NAV Operations

• Develop strong subject matter expertise in NAV calculation, processing, and review across funds, asset classes, and instrument types.
• Produce and review NAV packs accurately and within agreed SLA timelines, including report generation, delivery, scanning, and archiving.
• Validate, justify, and resolve reconciliation breaks across Transfer Agency, cash, and stock positions for each calculated NAV.
• Prioritize daily work, investigate discrepancies with due diligence, and ensure critical client or stakeholder queries are reviewed before response.
• Prepare, maintain, and continuously update key operating procedures and standard operating procedures for migrated or existing processes.
• Support month-end, year-end, reporting, and other ad-hoc activities as required, ensuring reports are complete, current, and thoroughly reviewed.
• Assist the Manager or Supervisor in preparing, reviewing, and monitoring operational reports and BAU deliverables.

Quality, Financial Control, and Risk Management

• Maintain 100% quality standards in NAV production and review, ensuring KPIs remain within target levels.
• Ensure no financial impact or loss to the organization through accurate processing, thorough review, and timely escalation of issues.
• Enforce full compliance with ISAE 3402 requirements, including daily sample testing, documentation of results, and adherence to control checks.
• Ensure exceptions are reviewed, researched, documented, and resolved within expected timelines.
• Identify manual steps, control gaps, and process improvement opportunities, and support practical automation or efficiency initiatives.

Team Support and People Management

• Oversee daily BAU activities, guide team members, address operational issues, and escalate staff or BAU concerns to the Manager when needed.
• Keep the team informed of process changes, new events, or business updates that may affect BAU delivery.
• Identify training needs and ensure team members receive the required process, product, and task-related training.
• Conduct daily huddles, weekly team meetings, and regular one-on-one discussions to support alignment and performance.
• Develop SMEs within the team and maintain effective backup arrangements to support continuity of operations.

Contributing Responsibilities

• Monitor group mailboxes and respond promptly to client, spoke, or stakeholder queries.
• Adhere to SLA requirements for timeliness, accuracy, quality, and reporting deliverables.
• Act as backup for other team members and assist with resource planning and BAU planning.
• Share process and product knowledge with colleagues to strengthen team capability and consistency.
• Help manage leave planning during business-critical periods such as month-end, rollover days, and fund migrations.

Business Continuity Responsibilities

• Act as a delegated business continuity correspondent, supporting the Department Head in maintaining department BC plans.
• Prepare, maintain, organize, and test BCM documentation and solutions, including BIA, BC plans, call tree lists, BCP testing, and disaster recovery activities.
• Provide business data required for BC plan analysis, design, and testing.
• Alert the BCM team of incidents with potential business impact and support department response during confirmed crisis scenarios.
• Mobilize recovery teams, communicate recovery instructions, and provide regular recovery status updates to the BC Manager.

QUALIFICATIONS:

• Bachelor’s degree in accounting or relevant field.
• At least 4 years of experience in fund accounting in the finance industry.

Work Schedule: During onboarding and training, 5 days onsite every 2 weeks. Then transition to hybrid (50% onsite, 50% wfh)

Shift Schedule: Early day shift

Location: BGC

The position is responsible for leading and managing all engineering and technical operations across the organization to ensure operational efficiency, infrastructure reliability, and regulatory compliance. It drives strategic planning, standardization of engineering practices, and execution of maintenance and capital projects while optimizing costs, improving system performance, and supporting business growth across multiple business units.

KEY RESPONSIBILITIES 
You will: 

• Develop and implement a group-wide engineering strategy aligned with overall business objectives.
• Establish and standardize engineering policies, procedures, and systems across all business units.
• Lead capital expenditure planning and infrastructure development initiatives.
• Drive energy efficiency, sustainability, and cost optimization programs.
• Oversee preventive and corrective maintenance programs to ensure equipment reliability and minimal downtime.
• Monitor operational performance metrics such as equipment uptime, maintenance costs, and energy consumption.
• Lead engineering projects including construction, facility upgrades, and system installations, ensuring timely and cost-effective delivery.
• Coordinate with contractors, consultants, and internal stakeholders on project execution.
• Ensure compliance with applicable laws, safety regulations, building codes, and environmental standards.
• Lead risk assessments, hazard mitigation programs, and workplace safety initiatives.
• Develop and implement cost control programs, including optimization of utilities, fuel, and maintenance expenses.
• Provide technical oversight on mechanical, electrical, and civil engineering concerns, including specialized systems and infrastructure.
• Ensure proper design, installation, and commissioning of engineering systems and equipment.
• Lead and manage engineering teams across multiple sites, including performance management and capability development.
• Establish KPIs and promote a high-performing, accountable engineering culture.
• Manage vendor and contractor relationships, ensuring quality work, compliance, and cost efficiency.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Engineering (Mechanical, Electrical, Civil, or related field).
• You must be a Licensed Civil Engineer.
• You must have at least 6 years of relevant engineering experience, with 3–5 years of leadership or managerial experience. Preferably, with experience managing multi-site operations
• You must have strong knowledge of facility systems, infrastructure, and preventive maintenance practices.
• You must have solid project management and technical problem-solving skills.
• You must have strong leadership and decision-making capabilities.
• You must have strong cost management, process improvement, and risk management skills.
• You must be willing to travel across sites and respond to operational or technical emergencies when required.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite – Makati City

Responsible for designing, building, and managing robust data pipelines while ensuring seamless data integration that aligns with business needs. This role focuses on improving data processes, enhancing data quality, and enabling advanced analytics through collaboration and innovation.

KEY RESPONSIBILITIES 
You will: 

• Develop and manage end-to-end data pipelines and orchestrate integration workflows that support business objectives
• Drive internal process improvements by automating tasks, streamlining data flows, and optimizing infrastructure for scalability and performance
• Collaborate with data engineers, analysts, and architects to enhance data platform functionality
• Validate and cleanse data to ensure accuracy, completeness, and consistency, including establishing rules for handling anomalies and outliers
• Identify meaningful trends, patterns, and correlations within large datasets
• Recommend and implement improvements to increase data quality and reliability
• Support cross-functional projects by working closely with data analysts and architects
• Convert complex datasets and analyses into clear, impactful visualizations for stakeholder use

QUALIFICATIONS & REQUIREMENTS: 

• You must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Mathematics, or equivalent.
• You must have at least 3 years of working experience as a Data Engineer.
• You must have experience with Azure cloud services (ADF, ADLS, Databricks).
• You must have an in-depth understanding of Data Lake store and Data Warehouse.
• You must have experience in using Python or PySpark
• You must have advanced knowledge of SQL and data visualization experience using any BI tool: Microsoft Power BI, Tableau, Qlik.

Work Schedule: Regular day shift

Work Setup: Onsite, Quezon City 

The position is responsible for leading and overseeing all Human Resources and administrative functions to ensure effective workforce management, organizational development, labor relations, employee engagement, and administrative support services. It drives the development and implementation of HR strategies, policies, and programs that support business objectives while ensuring compliance with labor laws, maintaining positive employee relations, and fostering a productive work environment.

KEY RESPONSIBILITIES 
You will: 

• Lead and oversee all Human Resources operations, including talent acquisition, training and development, compensation and benefits, employee relations, and administrative services.
• Develop, review, update, and implement HR policies, programs, and procedures to support organizational goals and regulatory compliance.
• Direct workforce planning initiatives, including recruitment, selection, placement, and succession planning activities.
• Oversee employee training and development programs to enhance organizational capabilities and employee performance.
• Manage compensation and benefits programs, including salary administration, employee benefits, and retirement programs.
• Lead labor and employee relations initiatives to maintain positive working relationships and promote workplace harmony.
• Manage grievance handling, disciplinary actions, conflict resolution, and employee concerns.
• Lead collective bargaining agreement (CBA) negotiations and maintain effective communication with labor unions.
• Monitor workforce metrics such as absenteeism, turnover, workplace incidents, and employee complaints, and recommend corrective actions.
• Conduct compensation and benefits benchmarking studies and recommend improvements based on market trends.
• Collaborate with department leaders to address organizational and personnel issues.
• Oversee company health, wellness, medical, and occupational safety programs in coordination with healthcare providers.
• Manage administrative functions, including security services, office administration, and facilities support.
• Supervise the maintenance and administration of HR systems, personnel databases, organizational structures, and timekeeping systems.
• Evaluate the performance of service providers and outsourced contractors supporting HR and administrative operations.
• Develop, manage, and monitor the annual Human Resources and Administration budget.
• Represent the organization in dealings with government agencies, labor authorities, industry groups, and external stakeholders.
• Ensure compliance with labor laws, company policies, quality standards, and regulatory requirements.
• Prepare management reports and provide HR-related recommendations to senior leadership.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor's degree in Behavioral Science, Human Resources, Business Administration, or a related field.
• You must have at least 5 years of experience as a Human Resources Manager within a manufacturing environment.
• You must have experience in industries such as pharmaceutical, food, cosmetics, or other regulated manufacturing sectors.
• You must have comprehensive knowledge of Human Resources functions, including recruitment, training, compensation and benefits, employee relations, and labor relations.
• You must have strong knowledge of Philippine labor laws, labor relations practices, and collective bargaining processes.
• You must have experience handling unionized environments and labor-management relations.
• You must have strong leadership, people management, and organizational development capabilities.
• You must have strong analytical, problem-solving, and decision-making skills.
• You must have excellent verbal and written communication skills in English.
• You must be capable of building strong working relationships across all organizational levels.
• You must be approachable, adaptable, and capable of managing multiple priorities in a dynamic environment.
• You must have knowledge of performance management, project management, root cause analysis, and targeted selection methodologies.
• You must have basic knowledge of Good Manufacturing Practices (GMP), ISO 9001 standards, Environmental Health and Safety (EHS), and Quality Management Systems (QMS).
• You must demonstrate high integrity and the ability to handle confidential information with discretion.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite - Laguna 

KEY RESPONSIBILITIES 
You will: 

• Building new features and integrations with third-party systems, across both back-end and front-end.
• Developing front-end interfaces in React.
• Performing improvements and bug fixes to ensure system reliability.
• Creating and maintaining automated tests for robust and efficient software.
• Helping to refine user stories and tasks, ensuring they are well understood and actionable.
• Identifying technical debt that needs attention and actively working to address it.
• Utilizing command and event buses in an event-driven architecture style.
• Working within a hybrid ecosystem that combines monoliths and microservices running in a Kubernetes (K8s) cluster in AWS.
• Using Domain-Driven Design to drive the development efforts.
• Maintaining a clear and efficient code structure based on best practices and Domain-Driven Design.
• Conducting code reviews to ensure code quality and best practices.
• Designing and managing RESTful API endpoints.
• Ensuring proper separation of domains and promoting low coupling within the codebase.

QUALIFICATIONS & REQUIREMENTS: 

• 3-5 years of related technical experience
• Previously worked on a travel business systems
• Can consider global or local from software companies
• Hands-on experience with React and PHP Laravel
• Proper knowledge or exposure with RESTful APIs, Kubernetes-K8s, AWS

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Manage Oracle database configurations including installation, testing, maintenance and upgrades on cloud platform deployments
• Optimize the databases’ performance that supports the company’s applications
• Write scripts to automate day-to-day tasks
• Efficiently troubleshoot performance issues and give recommendations for their resolution
• Ensure that all in-house staging systems are kept up-to-date using popular import and export techniques
• Plan and execute regular database backups in accordance with the organization's disaster recovery plans and implement recovery procedures when necessary
• Proactively monitor and patch the production database systems to ensure secure services with minimum downtime according to SLAs
• Install and test new versions of database products and keep up-to-date with the latest releases and related features
• Keep updated with database security features including encryption and key management techniques, in accordance with the Payment Card Industry standards
• Perform database benchmark, stress and performance exercises
• Contribute in the research and planning of scalable database systems

QUALIFICATIONS & REQUIREMENTS: 

• Preferably in possession of a university degree in computing and / or be Oracle certified
• Proficient in Oracle Database Administration with at least 4 years of experience
• Knowledge of Bash and SQL
• Experience in the installation and administration of database installations on Unix/Linux
• Experience in using the multi-tenant architecture, data encryption and performance tuning
• Experience in cloud Database as a Service, especially PostgreSQL or Kafka, is considered an asset.
• Highly motivated professional individual and can perform under pressure
• Attention to detail and experience in a highly collaborative environment is a must
• Possess good communication skills and fluency in written and spoken English
• Strong organizational and time management skills, able to prioritize across different tasks and meet deadlines as per business objectives

Work Setup: Hybrid (3x onsite per week)

 Work Schedule: Mid-shift (2pm-11pm)

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Lead Discovery and Requirements Refinement workshops with customers, ensuring that the requirements are well defined and exploring solution options that re-use existing platform 
  capabilities rather than one-off custom solutions.
• Carry out high-quality impact assessments and assessing the dependencies and impact on downstream systems and operations processes.
• Communicate and articulate the customer requirements and your impact assessment to the Product, Engineering, Quality Assurance, and Operations ensuring alignment, and successful 
  delivery outcomes.
• Analyze technical specifications of files, API’s and other message systems (e.g. ISO8583) to identify impacts
• Query and analyze merchant, transaction and product-rules data to identify impacts.
• Provide L1/L2 support to customers during SIT and UAT and participate in 24x7 on-call support on a roster basis.
• Assist the Project Management team with planning the releases of changes and projects to meet client SLA’s and launch dates.
• Lead and participate in client workshops and provide support services in both remote and onsite environments.
• Maintain tickets with accurate and up-to-date status information.
• Performs any other duties that may be assigned from time to time. 

QUALIFICATIONS & REQUIREMENTS: 

• Minimum 5 years’ experience within the card payments industry
• Hands-on exposure to card issuing, acquiring, scheme compliance, or related payment platforms
• Strong experience in requirements gathering, impact analysis, and stakeholder workshops
• Ability to analyse APIs, file specifications, and messaging systems (e.g. ISO 8583)
• SQL proficiency and experience supporting SIT/UAT cycles and production releases
• Strong communication skills and ability to lead client-facing workshops independently

Work Setup: Hybrid (3x onsite per week)

 Work Schedule: Mid-shift (2pm-11pm)

Locations: BGC

KEY RESPONSIBILITIES

You will:

• Drive top-of-the-funnel lead generation for account executives and sales managers.

• Update and manage all sales activities, opportunities, and account information in CRM.

• Consistently achieve monthly quota of qualified opportunities.

• Seek out new opportunities that align with the organization's go to market strategy and execute a coordinated outreach campaign strategy in conjunction with marketing.

• Work closely with the VP Sales and other executives to identify key targets and opportunities, leveraging their skills and network where relevant.

• Work with marketing to build coordinated outreach campaigns, including landing pages, compelling sales collateral, email campaigns and other assets that enable better cut through.

• Build a database of potential clients and the key people of influence in those organisations.

• Identify opportunities in our existing, comprehensive database that have been untapped.

• Delivery high-quality, fully qualified sales leads into the sales function.

SKILLS AND QUALIFICATIONS

• Has 1-3 years experience in a similar role, or a graduate that demonstrates considerable sales acumen and has a clear passion for building a career in sales.

• Experience of working within a SaaS company and an appreciation/understanding of audio AI is a definite advantage.

• Experience in CX vendors, BPO, or contact center environments is highly preferred.

• Experience in handling inbound leads and carrying out an outbound sales motion.

• Experience of working with marketing teams to drive awareness and cut through in your campaigns.

• Experience in using Hubspot or similar CRMs.

• Experience in using Linkedin and specifically Sales Navigator.

• Experience in building target lists, understanding the key data that will make you successful in your role and how to filter out non-opportunities.

• Experienced in crafting and sending multi-touch point email campaigns.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift

The position is responsible for designing, developing, and deploying advanced AI‑driven solutions that enhance business decision‑making and operational efficiency. It builds scalable, enterprise‑grade systems leveraging generative AI, large language models (LLMs), retrieval‑augmented generation (RAG), and agent‑based architectures. The role ensures seamless integration of AI solutions across platforms and data sources, while maintaining governance, performance, and reliability standards.

KEY RESPONSIBILITIES 
You will: 

• Design and develop generative AI and agent-based solutions, including RAG pipelines, LLM applications, and multi‑agent workflows.
• Build and enhance AI solutions aligned with enterprise innovation and transformation initiatives.
• Develop applications on centralized AI platforms (e.g., databricks-based environments) and integrate tools and data through APIs and gateways.
• Build, maintain, and optimize vector databases and retrieval systems for efficient information access.
• Lead prompt engineering activities and ensure effectiveness through systematic testing and evaluation.
• Implement LLM operations (LLMOps), including evaluation frameworks, guardrails, and monitoring of performance, usage, and costs.
• Develop and deploy use cases such as intelligent automation tools, AI‑powered insights platforms, and knowledge-based agents.
• Monitor and evaluate AI system performance and recommend enhancements for scalability and efficiency.
• Collaborate with cross-functional teams to ensure integration of AI solutions with business processes.
• Ensure compliance with AI governance, security, and data management standards.
• Continuously explore and adopt emerging AI technologies, tools, and methodologies to improve capabilities.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• You must have 3–6 years of experience in data science, AI, or machine learning roles.
• You must have strong programming skills in Python.
• You must have hands-on experience with LLM and GenAI frameworks such as LangChain, LlamaIndex, or similar tools.
• You must have experience in RAG architectures, vector databases, and retrieval systems.
• You must have experience working with AI platforms, API integrations, and system architectures.
• You must have strong knowledge of prompt engineering, model evaluation, and LLMOps practices.
• You must have working knowledge of SQL and data processing techniques.
• You must have strong analytical and problem‑solving skills.
• You must have excellent communication skills to explain complex technical concepts to stakeholders.
• You must be capable of working in a fast-paced, innovation-driven environment.
• You must be proactive, detail‑oriented, and continuously learning emerging technologies.
• You may have experience in model fine‑tuning, multi‑agent orchestration, MLflow, or cloud-based AI certifications (an advantage).

Work Schedule: Regular day shift

Work Setup: Hybrid , Quezon City