The Operations Manager is responsible for optimizing the efficiency of multiple retail stores, ensuring smooth daily operations, and supporting Area Heads in achieving business goals.

KEY RESPONSIBILITIES 

You will: 

• Enhance operational processes to improve efficiency across retail locations.
• Collaborate with Area Managers to identify and resolve workflow challenges.
• Analyze key metrics to drive improvements and reduce costs.
• Oversee inventory control to maintain optimal stock levels and prevent shortages or overstocking.
• Implement best practices in inventory management to reduce losses and improve turnover.
• Ensure compliance with company policies, procedures, and operational standards.
• Conduct regular audits to assess adherence and address any inconsistencies.
• Develop training programs to educate staff on operational best practices.
• Promote a culture of continuous improvement and innovation within the operations team.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of Business Administration, Operations Management, or a related field.
• You must have at least 10 years of experience in Retail Operations, with at least 3 years as an Operations Manager. Proven experience in retail operations management, preferably in a multi-store environment.
• You must have strong analytical and problem-solving skills and excellent communication and collaboration abilities.
• You must be willing to travel for store visits (Nationwide)

Work Schedule: Monday to Saturday (9:00 am – 6:00 pm) 

Work Setup: Full onsite, Makati City (with fieldwork/store visit functions)

The Marketing Manager is responsible for generating a high volume of qualified leads for Student Placement and IELTS services in the Philippines. This role plays a critical part in achieving revenue and profit targets by collaborating with regional and country leadership teams, as well as office managers, to develop and implement strategic marketing initiatives.

Additionally, the Marketing Manager will lead the local marketing team to ensure the effective execution of campaigns and initiatives that drive business success.

KEY RESPONSIBILITIES 

You will: 

• Develop and execute comprehensive marketing strategies to achieve student placement and IELTS targets.
• Implement multi-channel campaigns to optimize lead generation and engagement.
• Oversee lead generation efforts, identifying new opportunities to enhance marketing reach.
• Provide strategic recommendations to the Country Director on expanding marketing activities.
• Plan, coordinate, and execute events, including promotional campaigns, booth designs, and on-ground event management.
• Align event strategies with brand positioning and business goals.
• Develop and implement SEO/SEM strategies to improve the online presence.
• Maintain and update the local website while leveraging digital marketing tools for student engagement.
• Work with office managers to design and execute targeted outreach programs for institutional partnerships.
• Create engaging and high-quality marketing content within budget constraints.
• Manage content development processes to ensure accuracy and effectiveness.
• Identify and manage third-party vendors and agencies to enhance marketing outcomes.
• Foster strong partnerships to ensure the timely delivery of marketing materials.
• Utilize CRM tools and Google Analytics to track and evaluate marketing performance.
• Monitor lead generation data and address issues to improve lead quality and conversion rates.
• Develop and implement PR strategies that align with business needs and enhance brand reputation.
• Maintain strong communication with South Asia offices to leverage regional marketing resources and best practices.
• Lead, mentor, and motivate the local marketing team to drive high performance and business success.
• Oversee and participate in various projects, such as establishing a country-level call center for lead qualification or implementing marketing best practices across different locations.

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of Marketing, Communications, or any related course. 
• You must have at least 5 years of leadership experience in full-cycle marketing management in a multinational organization.
• You must have actual work experience in business planning and multi-channel strategy, lead generation, event marketing management, digital marketing, marketing content creation, public relations, analytics and reporting, project management, and team/people management.
• You must have at least 3 years of team management experience with about 10 or more people of diverse roles.
• You must have excellent communication skills across verbal, written, and non-verbal formats, including presentations. 

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Full Onsite, Pasig City

The Service Desk Analyst will be part of the internal IT department within the Service Desk Team. In this role, you will provide 1st and 2nd line IT support in accordance with best practices, ensuring the accurate recording of all reported incidents, changes, and service requests affecting IT infrastructure and networks. Your goal will be to deliver timely and cost-effective resolutions within specified service level agreements. Additionally, you will apply a high level of technical expertise to provide excellent customer service, diagnose infrastructure and network issues, and support both 1st and 2nd line requests effectively.

KEY RESPONSIBILITIES

You will:

• Provide first/second line technical support for all incidents, service requests, tasks and change requests.
• Provide and maintain a high degree of customer service for all support queries.
• Support the organization both remotely and on-site where necessary on a range of the services, systems, and equipment within agreed SLA timescales.
• Manage standard and escalate incidents, service requests, change requests, tasks and project requests and ensuring they are handled in an effective manner and progressed to resolution.
• Need to be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team.
• Ensure all client support requests in the call logging are regularly updated on progress and dealt with in accordance with organization processes.
• Log and maintain details of all organization hardware coming into and leaving the base office in the asset tracker sheet in accordance with the organization equipment order and dispatch process.
• Pre-build and maintain organization hardware and dispatch to client where necessary. You might be required to attend other sites for installs, testing and training where necessary.
• Carry out in-house testing on all hardware, products, and services where necessary.
• Ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults.

QUALIFICATIONS & REQUIREMENTS:

• At least 1-2 years of experience in Service Desk, Helpdesk or Technical Support.
• Proficient in written and verbal communication in the English language.
• Asset and configuration management. You can track, log and correct information to protect assets and components.
• Continual service improvement. You know about developing process efficiency and common ways in which processes are optimized. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
• Customer service management. You can resolve user requests to a minimum of the agreed service level agreement. You know how to empathize with the end user. You can use customer-focused metrics to achieve a satisfying outcome.
• Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Service focus. You know about different products and services.
• Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working)
• Technical understanding. You know about the subject matter and understand what it involves.
• User focus. You have an awareness or understanding of user experience analysis and its principles. You can see the purpose of user stories and focus on user needs.

Work Schedule: Monday – Friday, Must be flexible to UK time 3 pm-12 MN

Work Setup: 100% onsite

The Sales Associate will engage with customers, collaborate with the Sales Team and National Sales Manager, and receive support from the Administrative team.

KEY RESPONSIBILITIES 

You will: 

• Proactively reach out to pharmacies in Australia through warm and cold calls to introduce products.
• Build and maintain strong customer relationships while managing a national sales territory.
• Utilize data analytics to maximize sales performance and achieve bonus incentives.
• Manage incoming phone orders, assist with credit requests and account inquiries, manage special deals, track order status, and effectively resolve customer complaints.
• Assist sales representatives, including appointment scheduling and administrative tasks.
• Maintain and update CRM data to ensure accurate sales tracking and reporting. 

 QUALIFICATIONS & REQUIREMENTS: 

• You must be at least a Senior High School graduate or an Associate, Vocational, or bachelor’s degree holder in any field. 
• You must have at least 2 years of Customer Service experience and Sales experience. B2B and/or Telesales experience is highly advantageous. Experience in the Pharmaceutical Industry is desirable.
• You must be willing to work onsite in Makati City.

 Work Schedule: Regular shift (7 am – 4 pm or 8 am – 5 pm) 

Work Setup: Onsite, Makati City

The Brand Manager is responsible for driving brand growth through strategic planning, financial analysis, and market insights. This role involves identifying opportunities, leveraging digital marketing, and leading cross-functional teams to execute campaigns. Additionally, the Brand Manager trains and engages stakeholders to align with business goals.

KEY RESPONSIBILITIES 

You will: 

• Develop and implement brand strategies, conduct market research, and maintain brand identity.
• Oversee product lifecycle, optimize pricing, and analyze sales performance.
• Execute digital, social media, PR, and in-store campaigns; manage brand engagement and visibility.
• Ensure brand consistency, monitor store performance, and train sales teams.
• Build strategic partnerships with influencers, retailers, and stakeholders.
• Manage marketing budgets, lead cross-functional teams, and mentor brand associates.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of Marketing Management or any related course
• You must have at least 3 years of experience in the same capacity, preferably in the retail industry
• You must be proficient in MS Applications and Social Media
• You must have good oral and written communication skills and good interpersonal skills

 Work Schedule: Regular shift (8:30 am – 6 pm) 

Work Setup: Hybrid (4 days onsite, 1 day WFH)

The Accounting Manager is responsible for overseeing financial operations, ensuring accurate reporting, and maintaining compliance for a retail business. This role involves managing the accounting team, preparing financial statements, and implementing internal controls.

KEY RESPONSIBILITIES 

You will: 

• Ensure accurate financial statements in compliance with PFRS, manage closing processes, and generate financial reports with key metrics.
• Develop budgets, monitor financial performance, analyze variances, and support financial planning.
• Oversee accounts payable/receivable, billing, collections, bank reconciliations, and accurate accounting entries in NAV software.
• Maintain internal controls, ensure tax compliance (VAT, corporate tax), and provide accurate data for legal requirements and audits.
• Supervise, mentor, and develop the accounting team, assign tasks, and conduct performance evaluations.
• Oversee inventory accounting, manage cash flow, analyze sales data, and provide financial insights for decision-making. 

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of Accounting, Finance, or a related field.
• You must have at least 10 years of accounting experience, with at least 2 years in a managerial role. Experience in the retail industry is an advantage.
• You must hold a valid CPA license.
• You must be knowledgeable of FP&A. Experience in FP&A or shared service is an advantage.
• You must be proficient in accounting software and Microsoft Office, particularly MS Excel and MS PowerPoint. 

Work Schedule: Regular shift (8:30 am – 6 pm) 

Work Setup: Hybrid (4 days onsite, 1 day WFH)

KEY RESPONSIBILITIES

You will:

• Coordinating with Clients (primary for East Cluster including Philippines, Vietnam, and Cambodia; secondary to other Clusters with spare capacity), agencies and internal teams, resolving problems quickly and communicating effectively
• Work on adaptation campaign works, including coordination between Client/agency and Business Affairs team from the Philippines.
• Strive for better client and stakeholder relations
• Work closely with Account Managers and Senior Account Managers on P&L, forecast and budgeting.
• Handle all aspects of client campaigns from planning through to delivery
• Manage and monitor timelines and deadlines, set realistic client expectations, proactively chase and interrogate delays 
• Escalate issues to the  (Account Manager, Group Account Director, and Senior Account Manager)
• Demonstrate a clear understanding of brand
• Distribute contact reports and agendas
• Manage multiple numbers of jobs and projects at any one time, all at different stages and with other requirements.
• Liaise with the Team, transcreation team and studios, ensuring all stakeholders are kept up-to-date on the progress of their work
• Liaise with various creative agencies to source master artwork and resolve queries and issues
• Proven ability to make informed decisions and problem-solve based on sound knowledge • Book and schedule work for the studio and ensure timelines are on track and met and work produced is of the highest standard. 

QUALIFICATIONS & REQUIREMENTS:

• At least 3+ years in an advertising/production environment, including ASC clearance
• Exposure in print projects (OOH, KVs, ATL), Digital (social media & web), and Production (shoots, commercials, videos)
• Strong numeracy skills
• Sound technical understanding of client requirements
• Prioritization, time management and attention to detail
• Focusing on continuous improvement, delivering excellent quality and high levels of customer service
• Resilience and ability to work under pressure
• Excellent negotiation and problem-solving skills
• Strong interpersonal skill 

Work Schedule: Regular shift 
Work Setup: Hybrid 

KEY RESPONSIBILITIES

You will:

• Lead the design, development, and maintenance of high-quality, responsive, and user-friendly web applications and websites, using WordPress and/or standard HTML, CSS and JavaScript practices
• Provide technical leadership and mentorship to junior developers, conducting code reviews, setting coding standards, and guiding the team in best practices.
• Write clean, efficient, and scalable code using best practices in web development. Optimize web applications for maximum speed, performance, and accessibility.
• Troubleshoot and resolve complex technical issues, including performance bottlenecks, bugs, and user interface issues.
• Lead SEO and SEM projects including creation and maintenance of landing pages
• Work with the Marketing team on any UX/UI design projects
• Maintain and enhance Marketing platform, conduct testing and research on different software programs when required
• Developing skills and expertise in appropriate software and programming languages
• Other ad doc duties as required

QUALIFICATIONS & REQUIREMENTS:

• Advanced proficiency in WordPress
• Advanced proficiency in video editing software e.g. Adobe Premiere Pro
• Advanced proficiency in Microsoft PowerPoint, PDF, Photoshop, Illustrator and InDesign
• Strong knowledge of online marketing tools e.g. Mail Chimp, Google Ads, GA4, GSC, GTM.
• Knowledge and experience in UX/UI design will be an advantage
• Knowledge and experience in relevant software and programming languages such as C++, JavaScript, HTML, CSS, PHP and AJAX will be an advantage
• Strong attention to detail, a mature positive attitude and strong work ethic
• Willing to work under pressure and able to meet tight deadlines
• A team player who demonstrates enthusiasm, resilience and ethical behavior
• Ability to think “outside the box” while maintaining an unbiased, risk and analytically driven assessment of alternate options when designing applications.
• An ability to liaise well with others of all levels and source information and delegate efficiently
• Honest and open both in actions and words with a drive to achieve results without sacrificing culture
• Excellent written and verbal communication skills

Work Schedule: Early day-shift
Work Setup: Work-on site

The HR Generalist is responsible for supporting various human resources functions while ensuring compliance with local labor laws and company policies. Core responsibilities include managing recruitment, employee relations, performance management, compensation and benefits, and maintaining accurate HR records. Additionally, this role plays a key part in fostering a positive work environment, enhancing employee engagement, and aligning HR practices with the organization’s strategic goals.

KEY RESPONSIBILITIES 
You will: 

• Oversee HR functions such as employee relations, training and development, and compliance with labor regulations and company policies.
• Coordinate the recruitment process by working with external recruiters, handling job postings, screening candidates, conducting interviews, and managing onboarding to ensure a seamless experience for both candidates and hiring managers.
• Supervise daily HR operations, addressing employee concerns, maintaining HR systems, and ensuring efficient execution of HR processes. 
• Continuously review and update HR policies and procedures to align with business needs, legal requirements, and industry best practices while managing employee development programs.
• Serve as a primary contact for employee inquiries, providing prompt and accurate guidance to enhance employee satisfaction and engagement.
• Contribute to a positive workplace culture by offering support on employee relations matters, facilitating conflict resolution, and promoting inclusivity and respect.
• Assist in implementing HR initiatives that drive business success and foster a productive work environment.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of HR Management, Psychology, or any related course. 
• You must have at least 3 years of relevant experience in all facets of HR, with a strong background in employee relations, performance management, and a deep understanding of HR best practices
• You must have strong knowledge of local labor laws and HR best practices.
• You must have excellent communication and interpersonal skills.
• You must have the ability to handle sensitive and confidential information with discretion.
• You must be proficient in Microsoft Office.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Alabang, Muntinlupa City 

The Marketing Manager will be responsible for developing and executing strategic marketing initiatives to enhance brand awareness, drive customer engagement, and increase sales. This role will oversee digital and traditional marketing channels, campaign execution, and brand partnerships while ensuring alignment with the company’s overall business objectives.

 KEY RESPONSIBILITIES 
You will: 

• Develop and implement marketing strategies to strengthen brand positioning and drive business growth.
• Lead end-to-end campaign planning, execution, and performance analysis across digital, social media, and traditional channels.
• Manage and optimize social media presence, content creation, and community engagement.
• Oversee influencer partnerships, brand collaborations, and sponsorships to expand brand reach.
• Conduct market research and competitor analysis to identify trends, customer preferences, and business opportunities.
• Develop promotional strategies, including advertising, events, and product launches.
• Work closely with sales, product development, and creative teams to ensure cohesive brand messaging.
• Monitor marketing budgets and allocate resources effectively to maximize ROI.
• Analyze marketing performance metrics and prepare reports with actionable insights.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a graduate with a bachelor’s degree in business administration, marketing, or a related field.
• You must have experience in marketing, preferably in the food & beverage or consumer goods industry.
• You must have a strong understanding of digital marketing, content strategy, and social media management.
• You must have the ability to analyze data, identify trends, and make data-driven decisions.
• You must have experience with marketing tools, CRM platforms, and analytics software.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Hybrid; Pasig City