Key Responsibilities:
- This is a leadership position responsible for the services strategy within a major part of the Finance BPO Delivery organization. Responsibilities for this position include development and implementation of business strategies with executive review.
- They establish objectives, create business policies and operational guidelines and set long-term plans.
- They develop and approve plans for service offerings, processes, operations, business controls, expenses, resources, training, customer satisfaction and other business objectives.
- They provide expert advice and guidance to other managers and business professionals in the Finance BPO service business.
- They have overall responsibility for the results of multiple departments within span of control and are responsible for providing directions to multiple managers, and high-level directions to department employees.
- They are responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
Qualifications:
- Strong operations delivery background in a global services/shared services/BPO environment, specifically:
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- Experience leading large-scale teams (1000+ FTEs) across multiple geographies
- Hands-on leadership in Finance & Accounting process delivery (OTC, PTP, AP, GA, etc.)
- Proven experience in client process transitions and stabilization
- Accountability for service delivery performance (SLAs, productivity, quality, accuracy)
- Strong background in process optimization, automation, and transformation initiatives
- Experience managing client-facing operations, stakeholder engagement, and service governance
- Track record in driving operational KPIs such as NPS, engagement, retention, and cost efficiency
- Exposure to managing delivery portfolios tied to revenue and margin performance
Work Set up and Location: Onsite, Quezon City (UP Ayala Technohub) office, Nightshit schedule
| Job type: | Full-Time |
|---|---|
| Emp type: | Full-time |
| Job published: | 2026-03-02 |
| Job ID: | 49598 |