The position is responsible for leading talent acquisition and talent development initiatives that support organizational growth, workforce capability, and employee retention. It oversees the end‑to‑end recruitment process, develops talent strategies, and drives programs such as performance management, succession planning, and employer branding. The role ensures that the organization attracts, develops, and retains high‑performing talent while aligning HR initiatives with business objectives.

KEY RESPONSIBILITIES 
You will: 

• Oversee and manage the full recruitment lifecycle from sourcing to onboarding.
• Develop and implement talent attraction and retention strategies aligned with business priorities.
• Partner with department heads to identify current and future manpower requirements.
• Monitor recruitment metrics and implement improvements to enhance hiring efficiency.
• Lead, supervise, and provide guidance to the recruitment team.
• Review and optimize recruitment procedures, including introducing new methods and tools.
• Develop and drive employer branding initiatives to strengthen talent attraction.
• Spearhead talent development programs, including talent reviews and capability assessments.
• Oversee performance management processes, including OKR/KPI tracking and achievement monitoring.
• Lead succession planning initiatives to ensure continuity of critical roles.
• Act as the main point of contact for corporate learning and development (CLD) programs and training initiatives.
• Collaborate with internal stakeholders to align development programs with organizational needs.
• Support employee growth, engagement, and career development initiatives.
• Ensure proper documentation, reporting, and tracking of talent and development programs.
• Perform additional tasks assigned by management to support HR objectives.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• You must have at least 5-8 years of experience in talent acquisition and/or talent development roles.
• You must have proven experience managing end‑to‑end recruitment processes.
• You must have experience in talent management programs such as performance management, succession planning, and talent reviews.
• You must have strong analytical skills in interpreting recruitment and HR performance metrics.
• You must have strong leadership and team management capabilities.
• You must have excellent communication and stakeholder management skills.
• You must be capable of developing and implementing HR strategies aligned with business goals.
• You must be organized, proactive, and able to manage multiple initiatives simultaneously.
• You must demonstrate strong problem‑solving skills and a continuous improvement mindset.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Marikina City

The position is responsible for overseeing the end‑to‑end procurement function, including supplier management, sourcing, contract negotiations, and purchasing strategies. It ensures cost efficiency, reliability of supply, and alignment with organizational objectives while maintaining strong vendor relationships and compliance with procurement policies. The role also supports operational efficiency through data analysis, process improvement, and close collaboration with cross‑functional teams.

KEY RESPONSIBILITIES 
You will: 

• Lead and manage the procurement process, including sourcing, purchasing, and supplier selection.
• Evaluate and accredit suppliers to ensure quality, reliability, and cost competitiveness.
• Manage supplier relationships and maintain effective communication to ensure service continuity.
• Negotiate contracts and agreements with suppliers to secure favorable terms and conditions.
• Monitor and enforce contract compliance with agreed terms and performance standards.
• Develop and implement procurement strategies aligned with company goals and operational requirements.
• Analyze procurement data to identify trends, cost-saving opportunities, and process improvements.
• Ensure availability of materials and services to support uninterrupted operations.
• Collaborate with cross-functional teams such as production, finance, and logistics to align procurement activities.
• Optimize procurement processes to improve efficiency, reduce costs, and enhance supplier performance.
• Ensure compliance with organizational policies, regulatory requirements, and procurement standards.
• Support continuous improvement initiatives within the procurement and supply chain function.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• You must have 5-8 years of experience in procurement, sourcing, or supply chain management
• You must have strong skills in supplier evaluation, sourcing, and vendor management.
• You must have solid experience in contract negotiation and contract management.
• You must have strong analytical skills to interpret data and improve procurement performance.
• You must have the ability to develop and implement procurement strategies aligned with business objectives.
• You must have excellent communication and interpersonal skills for stakeholder and supplier management.
• You must be proficient in procurement tools, systems, or ERP platforms.
• You must have experience in food manufacturing or a related industry.
• You must be detail‑oriented, organized, and capable of working in a fast‑paced environment.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Marikina City

The position is responsible for leading and managing warehouse operations to ensure accurate inventory control, efficient storage and handling processes, and timely issuance of raw materials (RM), packaging materials (PM), and finished goods (FG). It oversees both internal and external warehouse activities while ensuring compliance with operational standards, quality requirements, and safety regulations. The role drives process improvements, maintains inventory integrity, and supports overall supply chain efficiency.

KEY RESPONSIBILITIES 
You will: 

• Lead and manage warehouse operations across internal and external warehouse facilities.
• Ensure accurate inventory management, including monitoring stock levels of raw materials, packaging materials, and finished goods.
• Oversee receiving, storage, picking, issuance, and dispatch processes to ensure efficiency and accuracy.
• Ensure timely and accurate issuance of materials to support production and customer requirements.
• Implement and enforce warehouse procedures, policies, and internal controls.
• Ensure compliance with safety standards, regulatory requirements, and company policies.
• Monitor warehouse performance metrics and identify areas for operational improvement.
• Coordinate with production, planning, procurement, and logistics teams to ensure smooth operations and alignment.
• Maintain accurate inventory records through regular cycle counts and inventory audits.
• Ensure proper documentation and reporting of warehouse transactions and inventory movements.
• Lead and supervise warehouse personnel, including training, performance management, and manpower planning.
• Implement continuous improvement initiatives to enhance efficiency, reduce costs, and optimize processes.
• Manage and optimize warehouse space utilization and storage systems.
• Oversee inventory control systems and ensure data accuracy in inventory management tools.
• Resolve operational issues, discrepancies, and delays on time.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• You must have at least 5-8 years of experience in warehouse or logistics management.
• You must have strong knowledge of inventory management, warehousing processes, and supply chain operations.
• You must have experience managing raw materials, packaging materials, and finished goods inventories.
• You must have strong analytical and problem‑solving skills.
• You must have knowledge of warehouse systems and inventory control tools (ERP/WMS is an advantage).
• You must have strong leadership and team management skills.
• You must have good coordination and communication skills with cross-functional teams.
• You must be detail‑oriented and focused on accuracy and process compliance.
• You must be capable of driving continuous improvement and operational efficiency initiatives.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Marikina City

The position is responsible for overseeing the end‑to‑end operations of the food manufacturing plant to ensure efficient production, compliance with quality and safety standards, and achievement of operational targets. It leads multiple functional areas including Production, Engineering, Logistics/Planning, Quality Assurance, and Administration, while driving continuous improvement, cost optimization, and operational excellence. The role ensures that all processes meet regulatory requirements and that the facility operates safely, efficiently, and in alignment with organizational goals.

KEY RESPONSIBILITIES 
You will: 

• Oversee overall plant operations including Production, Engineering, Logistics/Planning, Quality Assurance, and Administration.
• Manage daily operations of the food processing plant to ensure efficiency, productivity, and reliability.
• Develop and manage production schedules to meet customer demand and delivery timelines.
• Monitor production processes and adjust plans to optimize output and minimize downtime.
• Ensure strict implementation of food safety, quality standards, and regulatory compliance requirements.
• Enforce health, safety, and environmental standards across all plant operations.
• Lead, supervise, and develop plant personnel to achieve high levels of performance and accountability.
• Coordinate preventive and corrective maintenance activities to ensure equipment reliability and minimal disruptions.
• Develop and manage the plant budget, including cost control and resource utilization.
• Analyze production data to identify inefficiencies and implement continuous improvement initiatives.
• Collaborate with procurement, distribution, and other internal teams to ensure seamless operations.
• Implement cost‑saving initiatives without compromising quality and operational standards.
• Ensure efficient inventory management of raw materials and finished goods.
• Conduct regular facility inspections to maintain operational standards and compliance.
• Respond to production issues promptly and implement corrective actions.
• Maintain accurate documentation of production, safety, and operational activities.
• Develop and implement plant policies, procedures, and operational guidelines.
• Support strategic planning initiatives and contribute to business growth and expansion plans.
• Communicate effectively with senior management regarding performance, issues, and opportunities for improvement.
• Foster a positive, safe, and productive work environment across the plant.
  
  

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Engineering, Food Technology, or a related field.
• You must have at least 5–8 years of experience in food manufacturing operations.
• You must have proven leadership experience managing plant or production operations.
• You must have strong knowledge of food safety standards such as GMP, HACCP, and regulatory compliance requirements.
• You must have experience in production planning, maintenance coordination, and quality assurance processes.
• You must have strong analytical and decision‑making skills to manage plant performance.
• You must have experience in budget management and cost optimization initiatives.
• You must have strong leadership, people management, and team development skills.
• You must have excellent communication and stakeholder management abilities.
• You must be results‑driven, organized, and capable of managing complex operations in a fast‑paced manufacturing environment.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Cagayan De Oro (CDO)

KEY RESPONSIBILITIES

You will:

• Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
• Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product.
• Scope, lead and execute customer pilots and proof of concepts.
• Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation.
• Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date.
• Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline.
• 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets.
• Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments.
• Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions.
• Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations.
• Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions.
• Proficiency in one or more programming languages such as Python, Go, JavaScript, or similar technologies.
• Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers.
• Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift

KEY RESPONSIBILITIES

You will:

• Support Sales teams during customer visits by representing and enforcing the WCEA Total System Approach and delivering technical expertise on closure systems.

• Independently consult with customers and the sales force to recommend optimized closure systems, capping solutions, and processing conditions aligned with AWCEA standards.

• Manage the Customer Service function, including directing and supervising Service Engineers to ensure high-quality service delivery and customer satisfaction.

• Lead and support customer complaint handling, including technical investigation, root cause analysis, and implementation of corrective and preventive actions.

• Initiate and prepare leasing and sales quotations and contracts for sealing equipment, peripherals, and spare parts.

• Conduct training programs for customer line personnel and internal employees on closure systems, capping operations, and food processing, emphasizing the Total System Approach.

• Perform product application services, including examination of product samples, coordination with external laboratories, and preparation of conclusive technical reports.

• Define and maintain closure profiles , capping parameters, and processing condition documentation in line with company standards.

• Conduct process evaluations and optimization activities, including pressure and temperature measurements, line analysis, and efficiency improvements at customer facilities.

• Drive continuous improvement initiatives to address system weaknesses in collaboration with internal departments and maintain technical knowledge databases.

• Initiate and support trial orders and product development activities to improve product performance and processing conditions.

• Manage and support customer-driven projects related to closure systems and product optimization.

• Handle internal and external claims involving technical aspects, including site visits, investigation, reporting, and coordination with relevant departments.

• Install, commission, and maintain capping machines, including performing trial runs and ensuring operational readiness at customer sites.

• Provide preventive maintenance, troubleshooting, and technical support on capping machines and related equipment.

• Train customers on proper machine operation, maintenance, and best practices to ensure optimal performance and minimize downtime.

• Recommend solutions and improvements for customer production lines, including layout optimization for efficiency and ease of maintenance.

• Conduct machine overhauls, reconditioning, and upgrades for existing equipment.

• Maintain and update pricing for machines, auxiliary equipment, and spare parts, as well as customer equipment databases.

• Build and maintain relationships with packaging material and machinery suppliers to support innovation and technical advancement.

• Report key market insights, product developments, and process innovations to management.

• Deliver internal and external technical training sessions and presentations on capping applications, food processing, and packaging performance.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Mechanical Engineering

• Minimum of 3 years' experience as a fitter, mechanic, or in a similar technical/service role.

• Demonstrated experience in field service, equipment maintenance, and customer-facing technical support.

• Strong technical knowledge of mechanical systems, packaging, or food processing operations is preferred.

• Packaging or bottling industry experience preferred but not required, with any manufacturing experience acceptable.

• Proven ability to troubleshoot equipment issues and recommend practical, effective solutions.

• Experience in managing service teams or coordinating technical personnel is an advantage.

• Strong customer service orientation with the ability to communicate professionally and build relationships with internal and external stakeholders.

• Detail-oriented with a strong commitment to quality and "right-first-time" execution.

• Ability to anticipate customer needs and deliver high-quality service outcomes.

• Excellent problem-solving, analytical, and report-writing skills.

• Willingness to travel frequently for customer visits, installations, and service activities.

Work Shift: Morning Shift

Work setup: Onsite, Laguna

KEY RESPONSIBILITIES:

You will:

• Team Management
  • Supervise and lead a team of field collectors to achieve collection targets.
  • Monitor daily field activities and ensure proper route planning and productivity.
  • Conduct regular performance reviews and coaching sessions.
• Target Achievement
  • Ensure monthly and weekly cash collection and visit ratio targets are met.
  • Assist in strategizing collection efforts for hard-to-collect accounts.
  • Monitor performance per bucket.
• Compliance & Quality Control
  • Ensure adherence to company policies and code of conduct.
  • Review and validate visit reports, proofs of visits, and customer engagements.
  • Report any suspicious activity or performance red flags.
• Operational Support
  • Provide support during customer escalations and sensitive accounts.
  • Coordinate with other departments like Legal, Verification, and HR for aligned actions.
  • Handle collector scheduling, route optimization, and manpower assignments.
• Reporting & Monitoring
  • Submit regular reports on collection performance, visit ratios, and field challenges.
  • Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
  • Recommend disciplinary action if needed based on verified performance issues.
• Field Engagement
  • Conduct random spot checks or accompany field collectors during high-risk visits.
  • Validate addresses or field issues especially in skip tracing or legal-served accounts.

QUALIFICATIONS

• Bachelor’s degree preferred or equivalent work experience.
• At least 2–3 years of experience in field collection or supervisory role.
• Strong leadership and people management.
• Knowledge of collections processes and skip tracing.
• Familiar with route planning, GPS tracking, and reporting tools.
• Ability to handle conflict and customer resistance in the field.
• Basic data analysis and Excel reporting.
• Must have a valid driver’s license and can travel as needed.
• Familiarity with local geography or assigned areas is a plus.
• High integrity and ability to handle confidential information responsibly.

Shift Schedule: Day shift

Location: Mandaluyong City

KEY RESPONSIBILITIES:

You will:

• Performance Management & KPI Monitoring
  • Ensure the team meets 100% of assigned cash collection targets through effective monitoring and coaching.
  • Track and maintain QC Score and Overall QC Compliance by reviewing call audits and compliance reports.
  • Monitor Kept PTP from Contacts to ensure promises made during calls are fulfilled.
  • Maintain After Call Work (ACW) below 10 seconds to optimize efficiency and reduce idle time.
  • Ensure Attendance Rate across the team.
• Dialer System Oversight
  • Manage and monitor the PDS Dialer system to ensure smooth call flow.
  • Check Lost Call and take corrective actions to minimize call failures.
  • Monitor agent statuses (like, ACW/Post-processing, Idle time) and intervene when necessary to maintain productivity.
• Quality & Compliance
  • Conduct regular coaching sessions and ensure at least 60% improvement among previously non-compliant agents.
  • Validate argument compliance and effective arguments based on QC standards.
  • Investigate and escalate any fraud triggers such as call manipulation or misreporting.
• Reporting & Analysis
  • Prepare daily/weekly reports on cash collection performance, QC scores, dialer metrics, and agent productivity.
  • Analyze trends in lost calls, contact rates, and PTP kept rates to identify improvement areas.
• Team Leadership
  • Provide real-time support to agents during calls.
  • Collaborate with QC Team for audits and feedback implementation.
  • Ensure proper attendance tracking, adherence to schedules, and compliance with company policies.
• Issue Resolution
  • Act as the first escalation point for call-related issues.
  • Coordinate with Telephony/IT teams for dialer or connectivity problems, and any other issues that blocking the work
•  

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent work experience.
• 3-4+ years in collections or call center operations.
• 3+ years in a supervisory or leadership role.
• Hands-on experience with PDS Dialer or similar outbound dialer systems.
• Familiarity with telephony dashboards, QA/QC tools, and reporting software.
• Must speak and communicate effectively in English (verbal and written)
• Strong personality, able to lead, enforce standards, and drive accountability.
• Can work under pressure, handles high-volume, time-sensitive situations calmly.
• Analytical skills for KPI monitoring and trend analysis.
• Coaching and mentoring ability.
• Compliance and quality-focused mindset.
• Experience in dialer optimization and traffic management.
• Knowledge of fraud detection and prevention in call operations.
• Proficiency in Excel or data visualization tools.

Shift Schedule: Day shift

Location: Mandaluyong City

KEY RESPONSIBILITIES:

You will:

• Manage the end-to-end pre-sales process for complex IT outsourcing projects, ensuring high-quality, accurate, and compelling proposals that align with customer needs.
• Qualify customer requirements to ensure clarity and completeness of the information that will be the basis for qualifying opportunities if there is a good fit.
• Collaborate with clients to deeply understand their business, the challenges, technical requirements, and objectives. To ensure the proposal is tailored and relevant.
• Creation of proposals that clearly articulate the value proposition, technical approach, delivery model, solution design, and pricing strategy. Ensuring all content is accurate, compelling, and aligned with customer expectations.
• Work with internal teams, including technical experts and delivery leaders to validate the feasibility of proposed solutions to be both technically sound and commercially viable.
• Develop strategies to position proposals competitively, addressing customer pain points, differentiating the company’s offerings, and highlighting key value drivers.
• Prepare and deliver persuasive presentations to clients, demonstrating the proposed solution’s benefits and how it meets their requirements

QUALIFICATIONS

• Bachelor's/College Degree in Computer Science, Engineering, Information Technology, or any equivalent with a minimum of 2-3 years of experience in IT services presales, with a proven track record of successfully leading pre-sales teams and delivering impactful solutions.
• In-depth understanding and experience of similar IT services: software services,  cloud, data, QA, and AI. 
• Good leadership and with people management skills, with the ability to motivate and guide a team toward common goals.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Proven ability to think strategically, analyze market trends, and translate insights into actionable plans that drive business growth.
• Adept at identifying and solving complex problems, with a focus on delivering practical and innovative solutions.
• Able to maintain and improve proposal documents and presentations.
• Ability to collaborate effectively with cross-functional teams and build strong relationships with clients.
• Has the capability to work effectively under pressure, maintaining composure and delivering high-quality results in challenging and dynamic environments.

Work Schedule: Hybrid (2x per week)

Location: Mandaluyong City

KEY RESPONSIBILITIES

You will:

• Operate sachet filling and flexible packaging production lines safely and efficiently to achieve production targets while maintaining quality and safety standards.
• Perform machine operation, troubleshooting, minor repairs, autonomous maintenance, and routine equipment checks to ensure optimal machine performance and production availability.
• Conduct production activities including line clearance, changeovers, Clean-In-Place (CIP), Clean-Out-of-Place (COP), and startup preparations in accordance with standard operating procedures.
• Monitor product quality throughout the production process and perform required quality checks, inspections, and documentation to ensure compliance with established standards.
• Complete production records, checklists, OEE reports, and operational documentation accurately and within required timelines.
• Support machine conversions and changeovers between product SKUs within established standard times to maximize operational efficiency.
• Coordinate with Engineering, Technical Operators, and Maintenance teams during machine breakdowns, troubleshooting activities, and continuous improvement initiatives.
• Participate in root cause analysis and corrective actions for equipment failures, recurring machine issues, and production losses to prevent future occurrences.
• Perform autonomous maintenance activities according to the preventive maintenance schedule and ensure machinery remains in safe and reliable operating condition.
• Follow all Safety, Health, Environment (SHE), Good Manufacturing Practice (GMP), Good Hygiene Knowledge (GHK), and company compliance requirements, including proper use of Personal Protective Equipment (PPE), Lockout/Tagout (LOTO), and machine guarding procedures.
• Support machinery safety audits and compliance assessments to ensure adherence to operational and regulatory standards.
• Apply Manufacturing methodologies, including Autonomous Maintenance (AM), Root Cause Problem Solving (R2S), and Focused Improvement initiatives to improve equipment reliability and operational performance.
• Identify, raise, and implement Operational Focused Improvements (OFI) and One Point Lessons (OPL) that enhance safety, quality, productivity, and efficiency.
• Utilize digital tools, mobile devices, and company platforms to support operational reporting, maintenance activities, and production monitoring.
• Participate in training programs, team activities, and continuous learning initiatives to develop technical skills and manufacturing expertise.
• Perform other duties and responsibilities related to manufacturing operations as assigned by the Line Manager.

SKILLS AND QUALIFICATIONS

• Graduate of a Technical-Vocational course, TESDA-certified program, Engineering Technology, Industrial Technology, Manufacturing Technology, Mechatronics, Mechanical Technology, Electrical Technology, or a related technical discipline.
• Experience in manufacturing, production operations, machine operation, packaging, or food and consumer goods manufacturing environments is preferred.
• Knowledge of machine operations, troubleshooting, equipment maintenance, and production processes within a manufacturing environment.
• Understanding of workplace safety standards, hazard identification, risk assessment, Lockout/Tagout (LOTO), machine guarding, and safe work practices.
• Familiarity with preventive maintenance, autonomous maintenance, and continuous improvement methodologies.
• Working knowledge of Good Manufacturing Practices (GMP), quality standards, hygiene requirements, and operational compliance procedures.
• Ability to identify, analyze, prioritize, and resolve operational and equipment-related issues using structured problem-solving techniques.
• Strong attention to detail with the ability to monitor production quality and maintain accurate operational records.
• Ability to work effectively in a team-oriented manufacturing environment and collaborate with operators, technicians, engineers, and production leadership.
• Good communication skills with the ability to report safety, quality, operational, and maintenance concerns clearly and effectively.
• Demonstrated initiative in driving productivity improvements, waste reduction, equipment efficiency, and operational excellence.
• Willingness to work in a shifting schedule and manufacturing plant environment.