KEY RESPONSIBILITIES 
You will: 

• Oversee full-cycle accounting operations including A/P, A/R, GL, bank reconciliations, and month-end closing.
• Lead timely month-end close and preparation of accurate financial statements and supporting schedules.
• Manage cash flow and working capital, including cash forecasting and bank account management.
• Oversee disbursements and enforce internal controls to ensure payments are properly approved, documented, and released on time.
• Manage A/P processes to ensure vendor obligations are monitored, scheduled, and paid in a timely manner; maintain A/P aging.
• Oversee payroll processing and release in coordination with HR, ensuring accuracy, completeness, and on-time payment.
• Monitor and strengthen operational controls across branches (collections/deposits, petty cash, and other cash-handling processes).Prepare and deliver regular management reports (P&L, cash flow summaries, budget/expense tracking, variance analysis).
• Ensure compliance with statutory and tax requirements and support internal/external audits.\
• Document and improve SOPs, templates, and control procedures; train relevant teams as needed.
• Lead and develop the accounting team and drive performance, accountability, and continuous improvement.
• Conduct branch visits for control verification and retraining

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Accountancy / Accounting Technology / Finance (CPA is a plus but not required if strong experience).
• 8–10+ years accounting experience, with 3+ years in a supervisory/manager role.
• Strong in bank reconciliation, treasury/cash management, internal controls, month-end closing.
• Experience in multi-site operations (clinics/retail/F&B/hospitality) strongly preferred.
• High proficiency in Excel/Google Sheets; comfortable building trackers/dashboards.
• Experience with accounting systems (e.g., QuickBooks Online, Xero, or similar).

 Work Schedule: Dayshift (9 am – 6 pm) 

Work Setup: Onsite

Locations: BGC

KEY RESPONSIBILITIES

You will:

• Own client engagements/contracts across geographies- Operations support for establishing processes, metrics identification and reporting.
• Responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team.
• Lead business change management, responsible for delivering multiple organizational change programs, which deliver the transformed operating model for client.
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training

SKILLS AND QUALIFICATIONS

• 8 years of experience in Finance domain and preferably in a BPO environment
• Validated skills and experience in handling various aspects of Procure to Pay (Invoice Processing, Issue Resolution, Payments, Vendor Inquiry, Vendor Master, Travel and Expense, Latest tools and technologies in PTP.)
• Proven ability to manage and influence stakeholders across cross functional teams
• Proven experience in end to end Procure to Pay process. In depth process knowledge in central finance reporting, management reporting and reports
• Ability to influence people internal/external customers, Operations and Finance partners
• Prior Exposure in implementing ERP or oracle tools in F&A environment
• Ability to exponent and engage multiple customers across the globe and handle critical issues
• Focus on implementation - essential for delivery as per SLAs/ SOW
• Professional expertise in PTP operations with deep end-to-end process knowledge.
• Strong background in project management, driving standardization, automation, and enterprise tool deployment
• Skilled in benchmarking, best practice identification, process blueprinting, and implementation of optimized solutions.

Work Shift: Nightshift

Work setup: Onsite, Eastwood City Libis/UP Ayala Techno hub

The ideal candidate for this position will possess strong know how of the process and act as an effective back-up to his/her supervisor. The position will work closely with the Fund Accounting team to keep them motivated and devise continuous ways to improve the process.

KEY RESPONSIBILITIES

You will:

Service Delivery

• Become a SME (Subject Matter Expert) of the process by acquiring complete knowledge & understanding of NAV Calculation Processing & Review across all funds & instruments types.
• Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving.
• Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV.

Financial:

• Adhere to Quality of 100% while producing & reviewing NAVs.
• Ensure there is NO Financial impact/loss to the organization

People:

• Manage staff on daily BAU and to take corrective measures/actions, if required. Updating required staff/team adequately on any changes/new events impacting BAU. Should be proactively escalating the BAU/Staff issues to Manager.
• Identifying the staff training requirement & ensure all the necessary training has been provided to the team members to perform the relevant tasks.

Risk Management:

• Enforce 100% compliance of ISAE3402. Carry out sample testing on daily basis & document the results.
• Ensure procedures are in place to effectively deal with exceptions and that they are reviewed, researched, documented and resolved in a timely manner.
• Identify the manual steps, process efficiencies & developments, by providing practical ideas on areas of improvements & work towards its automation.
• Ensure to minimize the unplanned leaves, especially during business critical days, like month end, rollover days and migration of new funds.

QUALIFICATIONS

• Experience in Fund Accounting
• Experience working with various clients across several locations

Work Set Up: Hybrid (BGC Taguig Office), Must be amenable to work night shift

• Collections & Disputes: Proactively contact customers via phone/email to collect past-due invoices, and resolve payment disputes.
• Account Management: Reconcile complex accounts, analyze aging reports, and review customer account data.
• Process Improvement: Handle billing, invoicing, and order processing, ensuring compliance with client guidelines.
• Reporting: Prepare weekly/monthly aging reports to identify high-risk accounts.

• Education: Bachelor’s Degree in Accountancy, Finance, Business, or related field.
• Experience: Generally 1–4 years in Accounts Receivable or Collections (B2B preferred).
• Skills: Proficiency in MS Excel, SAP, Oracle, or Salesforce.
• Communication: Strong, professional voice communication skills for B2B collection efforts.

Work Location: Eastwood, Libis

Work Schedule: Night Shift/Rotation

Work Set-up: 5x a week onsite

• Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
• Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix. 
• Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.
• Empower our customers to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital first adoption.
• Become brand ambassadors of the company by providing best customer experience in all voice interactions with the goal of positive NPS returns.
• Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary
• Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.

QUALIFICATIONS

• Bachelor's Graduate
• At least 2 years of experience of inbound customer center
• Excellent communication skills

The Process Excellence Lead is responsible for driving capability development, workflow optimization, Lean methodologies, and AI-driven initiatives. The role ensures processes remain efficient, standardized, followed by all, and ready for automation, while ensuring successful delivery and adoption of AI solutions across the organization.

KEY RESPONSIBILITIES

You will:

• Training & Capability Development
  • Design and deliver structured training programmes to support roll-out of new workflows, processes, and AI tools.
  • Develop and maintain training materials including SOPs, playbooks, videos, and reference guides to ensure consistency and scalability.
  • Present at EDay events to communicate workflow improvements, AI initiatives, and continuous improvement outcomes.
  • Train Team Leads to become capability owners, enabling cascade training across their respective teams.
  • Lead onboarding training for new hires on core workflows, systems, and operational standards.
  • Facilitate hands-on workshops and practical sessions to support adoption of new processes, tools, and automation initiatives.
  • Assess training effectiveness through performance metrics, competency assessments, and feedback loops, and refine training programmes accordingly.
  • Partner with Operations, QA, and Team Leads to identify skill gaps and implement targeted upskilling initiatives.
  • Ensure training aligns with ISO 9001 quality management standards and supports audit readiness.
  • Support change management by reinforcing new behaviours, monitoring adoption, and addressing resistance or knowledge gaps.
  • Establish ongoing refresher training and certification requirements for critical workflows, systems, and AI tools.
• Process Excellence
  • Map, analyze, and redesign workflows to remove bottlenecks, improve efficiency, and strengthen operational consistency. o Establish, maintain, and standardize workflows and SOPs across teams.
  • Own the Bright Ideas Generation program to capture improvement opportunities.
  • Monitor task and Alerts completion in XBert to provide performance visibility and reporting cadence.
  • Conduct periodic workflow and process reviews to maintain alignment with operational and business goals.
  • Collaborate with stakeholders to validate improvements and ensure smooth adoption.
  • Promote a culture of continuous improvement by coaching teams on CI tools, methodologies, and best practices.
• AI Project Management
  • Lead the planning, prioritization, and execution of AI and automation projects.
  • Develop project plans, successful metrics, and implementation timelines for AI initiatives.
  • Identify processes that are automation- or AI-ready and prepare them for transition, integrating technology into CI efforts to amplify impact.
  • Oversee testing, pilots, and phased rollouts to ensure effective deployment.
  • Manage change, communication, and training to support user adoption.
  • Track AI project performance, ROI, and opportunities for ongoing optimization.

QUALIFICATIONS:

• Bachelor’s degree in accounting or a finance-related field.
• Strong background in process improvement, capability development, quality assurance, workflow optimization, and operational controls within the BPO or global accounting industry.
• Minimum of three (3) years of experience in project management, including planning, testing, implementation, and cross-functional coordination across end-to-end bookkeeping, invoice processing, debtor management systems, job management systems, and AI tool integration.
• Demonstrated experience in change management and stakeholder engagement to drive adoption of new processes and systems.
• Strong capability in data analysis, KPI development, and performance reporting to measure improvement impact.
• Strong proficiency in testing methodologies, version control practices, and defect management processes.
• Six Sigma Green Belt certification preferred.
• Experience in process documentation, SOP governance, and maintaining audit-ready standards (ISO 9001 exposure is an advantage).
• Experience working with emerging digital tools, including AI-assisted applications or workflow automation platforms, would be beneficial. 

Location: Clark, Pampanga

Work Set-up: Remote (currently - subject for approval if prefers full-time remote) | Hybrid (3x onsite once office construction is completed)

Schedule: Monday to Friday | 5am to 2pm

KEY RESPONSIBILITIES 
You will: 

• Maintain bookkeeping and transaction records for assigned accounts, including client, internal management, or local office accounts, and prepare various reports as requested, such as monthly summaries, liquidation statements, and statutory or management reports.
• Analyze financial transactions based on supporting documentation.
• Collaborate with Managers to address potential issues and concerns during account preparation.
• Prepare financial statements, management reports, and related schedules in accordance with applicable accounting standards.
• Respond to audit-related requests and resolve audit concerns for audited accounts.
• Handle inquiries and requests from clients, administrative staff, or local finance teams, and draft appropriate email responses.
• Track the status of assigned accounts, follow up as needed, and update progress in account monitoring tools.
• Review financial statements and supporting documentation prepared by fellow accountants.
• Perform additional tasks, projects, or duties as assigned by the immediate Manager. 

 QUALIFICATIONS & REQUIREMENTS: 

• You must be an Accounting/Accountancy graduate.
• You must have at least 2 years of work experience specializing in Finance – General Accounting, Audit, Tax, or equivalent.
• You must have experience in financial management reporting, preferably with exposure in a shared service industry and with experience in MYOB and Peachtree
• You must be willing to work onsite and/or reside near the Mandaluyong area.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Mandaluyong City