KEY RESPONSIBILITIES

You will:

• Support Sales teams during customer visits by representing and enforcing the WCEA Total System Approach and delivering technical expertise on closure systems.

• Independently consult with customers and the sales force to recommend optimized closure systems, capping solutions, and processing conditions aligned with AWCEA standards.

• Manage the Customer Service function, including directing and supervising Service Engineers to ensure high-quality service delivery and customer satisfaction.

• Lead and support customer complaint handling, including technical investigation, root cause analysis, and implementation of corrective and preventive actions.

• Initiate and prepare leasing and sales quotations and contracts for sealing equipment, peripherals, and spare parts.

• Conduct training programs for customer line personnel and internal employees on closure systems, capping operations, and food processing, emphasizing the Total System Approach.

• Perform product application services, including examination of product samples, coordination with external laboratories, and preparation of conclusive technical reports.

• Define and maintain closure profiles , capping parameters, and processing condition documentation in line with company standards.

• Conduct process evaluations and optimization activities, including pressure and temperature measurements, line analysis, and efficiency improvements at customer facilities.

• Drive continuous improvement initiatives to address system weaknesses in collaboration with internal departments and maintain technical knowledge databases.

• Initiate and support trial orders and product development activities to improve product performance and processing conditions.

• Manage and support customer-driven projects related to closure systems and product optimization.

• Handle internal and external claims involving technical aspects, including site visits, investigation, reporting, and coordination with relevant departments.

• Install, commission, and maintain capping machines, including performing trial runs and ensuring operational readiness at customer sites.

• Provide preventive maintenance, troubleshooting, and technical support on capping machines and related equipment.

• Train customers on proper machine operation, maintenance, and best practices to ensure optimal performance and minimize downtime.

• Recommend solutions and improvements for customer production lines, including layout optimization for efficiency and ease of maintenance.

• Conduct machine overhauls, reconditioning, and upgrades for existing equipment.

• Maintain and update pricing for machines, auxiliary equipment, and spare parts, as well as customer equipment databases.

• Build and maintain relationships with packaging material and machinery suppliers to support innovation and technical advancement.

• Report key market insights, product developments, and process innovations to management.

• Deliver internal and external technical training sessions and presentations on capping applications, food processing, and packaging performance.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Mechanical Engineering

• Minimum of 3 years' experience as a fitter, mechanic, or in a similar technical/service role.

• Demonstrated experience in field service, equipment maintenance, and customer-facing technical support.

• Strong technical knowledge of mechanical systems, packaging, or food processing operations is preferred.

• Packaging or bottling industry experience preferred but not required, with any manufacturing experience acceptable.

• Proven ability to troubleshoot equipment issues and recommend practical, effective solutions.

• Experience in managing service teams or coordinating technical personnel is an advantage.

• Strong customer service orientation with the ability to communicate professionally and build relationships with internal and external stakeholders.

• Detail-oriented with a strong commitment to quality and "right-first-time" execution.

• Ability to anticipate customer needs and deliver high-quality service outcomes.

• Excellent problem-solving, analytical, and report-writing skills.

• Willingness to travel frequently for customer visits, installations, and service activities.

Work Shift: Morning Shift

Work setup: Onsite, Laguna

The position is responsible for providing on‑site engineering support, technical advisory, and application solutions to customers across industrial environments. It supports customers by evaluating operating conditions, troubleshooting technical issues, and recommending improvements that enhance system performance and reliability. The role works closely with sales and internal teams to deliver integrated solutions, support project execution, and identify business opportunities through technical engagement.

KEY RESPONSIBILITIES 
You will: 

• Perform on‑site services to evaluate customer facilities and recommend improvements to enhance operational efficiency and system integrity.
• Provide technical advisory and application solutions based on customer requirements and engineering specifications.
• Conduct troubleshooting, inspection, and functional checks on equipment and systems.
• Oversee installation activities and ensure proper handling and application of engineering products on‑site.
• Support sales teams by providing technical expertise and contributing to solution‑based selling initiatives.
• Identify opportunities for product and service expansion during site visits and customer engagements.
• Assist in the development of technical proposals and participate in clarification meetings with clients.
• Deliver technical training and knowledge sharing to internal teams and customers.
• Support the commercialization and execution of engineering services and product initiatives.
• Maintain strong coordination with internal teams to align technical solutions with customer needs.
• Lead or support regional field service initiatives and cross‑site projects when required.
• Perform additional tasks and assignments as needed to support operational and business objectives.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Mechanical Engineering, Instrumentation Engineering, or a related field.
• You must have at least 3 years of relevant experience in field services, maintenance, or on‑site engineering work.
• You must have experience in industrial environments such as oil and gas, petrochemical, or similar sectors.
• You must have strong technical knowledge in mechanical systems, process systems, and equipment troubleshooting.
• You must have familiarity with safety standards, industry regulations, and engineering best practices.
• You must have strong analytical and problem‑solving skills to address complex technical challenges.
• You must have good communication and presentation skills to interact with customers and internal stakeholders.
• You must be detail‑oriented, hands‑on, and capable of working independently in field environments.
• You must be adaptable, flexible, and able to manage multiple projects simultaneously.
• You must be proficient in Microsoft Office applications and capable of learning business and technical systems.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Alabang Muntinlupa City 

The position is responsible for leading and managing all engineering and technical operations across the organization to ensure operational efficiency, infrastructure reliability, and regulatory compliance. It drives strategic planning, standardization of engineering practices, and execution of maintenance and capital projects while optimizing costs, improving system performance, and supporting business growth across multiple business units.

KEY RESPONSIBILITIES 
You will: 

• Develop and implement a group-wide engineering strategy aligned with overall business objectives.
• Establish and standardize engineering policies, procedures, and systems across all business units.
• Lead capital expenditure planning and infrastructure development initiatives.
• Drive energy efficiency, sustainability, and cost optimization programs.
• Oversee preventive and corrective maintenance programs to ensure equipment reliability and minimal downtime.
• Monitor operational performance metrics such as equipment uptime, maintenance costs, and energy consumption.
• Lead engineering projects including construction, facility upgrades, and system installations, ensuring timely and cost-effective delivery.
• Coordinate with contractors, consultants, and internal stakeholders on project execution.
• Ensure compliance with applicable laws, safety regulations, building codes, and environmental standards.
• Lead risk assessments, hazard mitigation programs, and workplace safety initiatives.
• Develop and implement cost control programs, including optimization of utilities, fuel, and maintenance expenses.
• Provide technical oversight on mechanical, electrical, and civil engineering concerns, including specialized systems and infrastructure.
• Ensure proper design, installation, and commissioning of engineering systems and equipment.
• Lead and manage engineering teams across multiple sites, including performance management and capability development.
• Establish KPIs and promote a high-performing, accountable engineering culture.
• Manage vendor and contractor relationships, ensuring quality work, compliance, and cost efficiency.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Engineering (Mechanical, Electrical, Civil, or related field).
• You must be a Licensed Civil Engineer.
• You must have at least 6 years of relevant engineering experience, with 3–5 years of leadership or managerial experience. Preferably, with experience managing multi-site operations
• You must have strong knowledge of facility systems, infrastructure, and preventive maintenance practices.
• You must have solid project management and technical problem-solving skills.
• You must have strong leadership and decision-making capabilities.
• You must have strong cost management, process improvement, and risk management skills.
• You must be willing to travel across sites and respond to operational or technical emergencies when required.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite – Makati City