KEY RESPONSIBILITIES

You will:

• Support the full employee lifecycle, including recruitment, onboarding, employee development, and offboarding.
• Maintain and update employee records, HR databases, and personnel files.
• Assist in implementing HR policies, procedures, and company programs.
• Coordinate attendance monitoring, leave administration, payroll preparation, and government-mandated benefits.
• Provide support in employee relations matters and workplace concerns.
• Ensure compliance with Philippine labor laws and company policies.
• Assist in performance management, employee engagement, and training initiatives.
• Prepare HR reports, trackers, employment documents, and other administrative requirements.
• Provide general administrative and office support as needed.

QUALIFICATIONS:

Work Schedule: Day Shift (9:00 AM to 6:00 PM )

Work Set-up: Full-onsite, Santolan, Pasig

 KEY RESPONSIBILITIES 
You will: 

• Financial Accounting and Reporting
• • Manage the full-cycle accounting process, including general ledger maintenance, journal entries, account reconciliations, and month-end/year-end closing activities.
  • Prepare accurate and timely financial statements in compliance with Philippine Financial Reporting Standards (PFRS).
  • Maintain accounting records and supporting documentation in accordance with company policies and regulatory requirements.
  • Perform balance sheet reconciliations and investigate unusual variances.
  • Monitor and account for intercompany transactions, recharge arrangements, and cost allocations.
  • Ensure proper accounting treatment of technology service revenues, operating expenses, and shared service arrangements.
• Accounts Payable and Treasury Support
• • Review supplier invoices and ensure proper recording and approval.
  • Manage payment processing and coordinate with banks and authorized signatories.
  • Monitor cash positions and prepare cash flow forecasts.
  • Ensure proper documentation and accounting of foreign currency transactions.
• Regulatory and Statutory Compliance
• • Coordinate annual statutory audits and preparation of audit schedules.
  • Liaise with external auditors, regulators, and government agencies.
  • Ensure compliance with SEC, BIR, LGU, and other regulatory requirements applicable to the Philippine entity.
• Internal Controls and Process Improvement
• • Implement and maintain effective internal controls over financial reporting.
  • Recommend improvements to accounting processes, systems, and controls.
  • Support finance transformation and automation initiatives.
  • Ensure compliance with group accounting policies and governance requirements

 QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in accountancy
• CPA designation preferred.
• Minimum 5 years of accounting experience, preferably in:Financial services, Brokerage or securities industry and Fintech and Technology-enabled businesses.
• Experience with brokerage, investment, digital asset, or cryptocurrency-related accounting
• Experience dealing with BIR audits and external auditors.
• Exposure to cross-border transactions, foreign currency accounting, and intercompany transactions is preferred.
• Strong knowledge of PFRS, Philippine tax regulations, and statutory compliance requirements.
• Understanding of revenue recognition, accrual accounting, and financial controls.
• Familiarity with fintech, brokerage, securities, and digital asset business models is preferred

 Work Schedule: Regular shift 

Work Setup: Onsite – Mandaluyong

KEY RESPONSIBILITIES

You will:

• Responsible for telemarketing and sales-related activities.
• Industry experience in Lending, Financing, or Fintech is preferred.

QUALIFICATIONS:

Work Schedule: Day Shift (9:00 AM to 6:00 PM )

Work Set-up: Full-onsite, Santolan, Pasig

KEY RESPONSIBILITIES

You will:

• Focus on client onboarding and business development activities.
• Must have experience in the Lending, Financing, or Fintech industry.
• Candidate should be able to learn quickly, as the company prefers a fast and efficient training period.

QUALIFICATIONS:

• Male, 28 to 40 years old.
• Minimum 3 years of relevant experience.
• Bachelor's Degree required.
• Preferred industry background: Lending, Financing, or Fintech.
• Individual contributor position.
• No people management responsibilities.
• Directly reporting to the Sales & Marketing Head.

Work Schedule: Day Shift (9:00 AM to 6:00 PM )

Work Set-up: Full-onsite, Santolan , Pasig

KEY RESPONSIBILITIES:

You will:

• Team Management
  • Supervise and lead a team of field collectors to achieve collection targets.
  • Monitor daily field activities and ensure proper route planning and productivity.
  • Conduct regular performance reviews and coaching sessions.
• Target Achievement
  • Ensure monthly and weekly cash collection and visit ratio targets are met.
  • Assist in strategizing collection efforts for hard-to-collect accounts.
  • Monitor performance per bucket.
• Compliance & Quality Control
  • Ensure adherence to company policies and code of conduct.
  • Review and validate visit reports, proofs of visits, and customer engagements.
  • Report any suspicious activity or performance red flags.
• Operational Support
  • Provide support during customer escalations and sensitive accounts.
  • Coordinate with other departments like Legal, Verification, and HR for aligned actions.
  • Handle collector scheduling, route optimization, and manpower assignments.
• Reporting & Monitoring
  • Submit regular reports on collection performance, visit ratios, and field challenges.
  • Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
  • Recommend disciplinary action if needed based on verified performance issues.
• Field Engagement
  • Conduct random spot checks or accompany field collectors during high-risk visits.
  • Validate addresses or field issues especially in skip tracing or legal-served accounts.

QUALIFICATIONS

• Bachelor’s degree preferred or equivalent work experience.
• At least 2–3 years of experience in field collection or supervisory role.
• Strong leadership and people management.
• Knowledge of collections processes and skip tracing.
• Familiar with route planning, GPS tracking, and reporting tools.
• Ability to handle conflict and customer resistance in the field.
• Basic data analysis and Excel reporting.
• Must have a valid driver’s license and can travel as needed.
• Familiarity with local geography or assigned areas is a plus.
• High integrity and ability to handle confidential information responsibly.

Shift Schedule: Day shift

Location: Mandaluyong City

KEY RESPONSIBILITIES:

You will:

• Performance Management & KPI Monitoring
  • Ensure the team meets 100% of assigned cash collection targets through effective monitoring and coaching.
  • Track and maintain QC Score and Overall QC Compliance by reviewing call audits and compliance reports.
  • Monitor Kept PTP from Contacts to ensure promises made during calls are fulfilled.
  • Maintain After Call Work (ACW) below 10 seconds to optimize efficiency and reduce idle time.
  • Ensure Attendance Rate across the team.
• Dialer System Oversight
  • Manage and monitor the PDS Dialer system to ensure smooth call flow.
  • Check Lost Call and take corrective actions to minimize call failures.
  • Monitor agent statuses (like, ACW/Post-processing, Idle time) and intervene when necessary to maintain productivity.
• Quality & Compliance
  • Conduct regular coaching sessions and ensure at least 60% improvement among previously non-compliant agents.
  • Validate argument compliance and effective arguments based on QC standards.
  • Investigate and escalate any fraud triggers such as call manipulation or misreporting.
• Reporting & Analysis
  • Prepare daily/weekly reports on cash collection performance, QC scores, dialer metrics, and agent productivity.
  • Analyze trends in lost calls, contact rates, and PTP kept rates to identify improvement areas.
• Team Leadership
  • Provide real-time support to agents during calls.
  • Collaborate with QC Team for audits and feedback implementation.
  • Ensure proper attendance tracking, adherence to schedules, and compliance with company policies.
• Issue Resolution
  • Act as the first escalation point for call-related issues.
  • Coordinate with Telephony/IT teams for dialer or connectivity problems, and any other issues that blocking the work
•  

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent work experience.
• 3-4+ years in collections or call center operations.
• 3+ years in a supervisory or leadership role.
• Hands-on experience with PDS Dialer or similar outbound dialer systems.
• Familiarity with telephony dashboards, QA/QC tools, and reporting software.
• Must speak and communicate effectively in English (verbal and written)
• Strong personality, able to lead, enforce standards, and drive accountability.
• Can work under pressure, handles high-volume, time-sensitive situations calmly.
• Analytical skills for KPI monitoring and trend analysis.
• Coaching and mentoring ability.
• Compliance and quality-focused mindset.
• Experience in dialer optimization and traffic management.
• Knowledge of fraud detection and prevention in call operations.
• Proficiency in Excel or data visualization tools.

Shift Schedule: Day shift

Location: Mandaluyong City