A financial technology company is looking to hire a Customer Service Representative. You will respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards. You will also receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. This is pure customer service, inbound calls, no upselling.

KEY RESPONSIBILITIES:

You will:

• Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.

• Maintain detailed and current knowledge of the company's/assigned client's products and services.

• Analyze customer service needs for communication to service and technical departments, when applicable.

• Requires the ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS

• Minimum High School Graduate with 6 months of BPO experience

• Open for any College Fresh Graduates

• With Good Communication Skills.

• Candidate must be flexible to work at any shift/graveyard

Shift Schedule: Night shift

Location: Vertis North, Quezon City

KEY RESPONSIBILITIES:

You will:

• Team Management
  • Supervise and lead a team of field collectors to achieve collection targets.
  • Monitor daily field activities and ensure proper route planning and productivity.
  • Conduct regular performance reviews and coaching sessions.
• Target Achievement
  • Ensure monthly and weekly cash collection and visit ratio targets are met.
  • Assist in strategizing collection efforts for hard-to-collect accounts.
  • Monitor performance per bucket.
• Compliance & Quality Control
  • Ensure adherence to company policies and code of conduct.
  • Review and validate visit reports, proofs of visits, and customer engagements.
  • Report any suspicious activity or performance red flags.
• Operational Support
  • Provide support during customer escalations and sensitive accounts.
  • Coordinate with other departments like Legal, Verification, and HR for aligned actions.
  • Handle collector scheduling, route optimization, and manpower assignments.
• Reporting & Monitoring
  • Submit regular reports on collection performance, visit ratios, and field challenges.
  • Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
  • Recommend disciplinary action if needed based on verified performance issues.
• Field Engagement
  • Conduct random spot checks or accompany field collectors during high-risk visits.
  • Validate addresses or field issues especially in skip tracing or legal-served accounts.

QUALIFICATIONS

• Bachelor’s degree preferred or equivalent work experience.
• At least 2–3 years of experience in field collection or supervisory role.
• Strong leadership and people management.
• Knowledge of collections processes and skip tracing.
• Familiar with route planning, GPS tracking, and reporting tools.
• Ability to handle conflict and customer resistance in the field.
• Basic data analysis and Excel reporting.
• Must have a valid driver’s license and can travel as needed.
• Familiarity with local geography or assigned areas is a plus.
• High integrity and ability to handle confidential information responsibly.

Shift Schedule: Day shift

Location: Mandaluyong City

KEY RESPONSIBILITIES:

You will:

• Performance Management & KPI Monitoring
  • Ensure the team meets 100% of assigned cash collection targets through effective monitoring and coaching.
  • Track and maintain QC Score and Overall QC Compliance by reviewing call audits and compliance reports.
  • Monitor Kept PTP from Contacts to ensure promises made during calls are fulfilled.
  • Maintain After Call Work (ACW) below 10 seconds to optimize efficiency and reduce idle time.
  • Ensure Attendance Rate across the team.
• Dialer System Oversight
  • Manage and monitor the PDS Dialer system to ensure smooth call flow.
  • Check Lost Call and take corrective actions to minimize call failures.
  • Monitor agent statuses (like, ACW/Post-processing, Idle time) and intervene when necessary to maintain productivity.
• Quality & Compliance
  • Conduct regular coaching sessions and ensure at least 60% improvement among previously non-compliant agents.
  • Validate argument compliance and effective arguments based on QC standards.
  • Investigate and escalate any fraud triggers such as call manipulation or misreporting.
• Reporting & Analysis
  • Prepare daily/weekly reports on cash collection performance, QC scores, dialer metrics, and agent productivity.
  • Analyze trends in lost calls, contact rates, and PTP kept rates to identify improvement areas.
• Team Leadership
  • Provide real-time support to agents during calls.
  • Collaborate with QC Team for audits and feedback implementation.
  • Ensure proper attendance tracking, adherence to schedules, and compliance with company policies.
• Issue Resolution
  • Act as the first escalation point for call-related issues.
  • Coordinate with Telephony/IT teams for dialer or connectivity problems, and any other issues that blocking the work
•  

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent work experience.
• 3-4+ years in collections or call center operations.
• 3+ years in a supervisory or leadership role.
• Hands-on experience with PDS Dialer or similar outbound dialer systems.
• Familiarity with telephony dashboards, QA/QC tools, and reporting software.
• Must speak and communicate effectively in English (verbal and written)
• Strong personality, able to lead, enforce standards, and drive accountability.
• Can work under pressure, handles high-volume, time-sensitive situations calmly.
• Analytical skills for KPI monitoring and trend analysis.
• Coaching and mentoring ability.
• Compliance and quality-focused mindset.
• Experience in dialer optimization and traffic management.
• Knowledge of fraud detection and prevention in call operations.
• Proficiency in Excel or data visualization tools.

Shift Schedule: Day shift

Location: Mandaluyong City

Want to look for a career? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• Performs a broad range of accounting functions with responsibility for accounting records in a small office or organization department.
• Assigns transaction codes to documents. Ensures documents being processed are included in the appropriate accounting period.
• Posts, balances, and closes subsidiary ledgers.
• Follows up on delinquent accounts receivable customers.
• Analyzes and verifies internal consistency, completeness, and accuracy of account documents and makes adjustments.

• Apply solid knowledge and experience in accounting in the performance of the role.

• Handle tasks in support of the month-end closing such as preparation of journal entries based on supporting information, documents, and calculations.

• Ensure that all month-end activities are performed and completed accurately and in a timely manner according to the global closing timelines.

• Analyze transactions before processing in fixed assets based on understanding of the company policy and accounting standards.

• Communicate with colleagues to request for additional information, to encourage compliance with policies, to inform of additional requirements, and/or to resolve issues.

• Effectively utilize systems and tools used in all fixed assets processes such as Ariba, Oracle Fusion, other related applications.

• Understand connected processes and entries such as accounts payable, prepayments, and intercompany.

• Understand system interfaces and how all transactions flow into the general ledger.

• Assist in preparing monthly P&L analysis and Balance Sheet reconciliations.

• Coordinate with other departments and colleagues to verify transactions and understand business rationale.

• Ensure that internal controls are implemented to ensure validity and accuracy of accounting data.

• Keep complete and orderly files of accounting records for audit trail and easy retrieval.

• Prepare accounting schedules as may be required for internal and external purposes.
• Implement requirements to comply with the company’s SOX controls.
• Support audit requirements and activities.
• Provide support and key inputs to projects within the accounting department.
• Keep self updated with developments in business, and in local and international accounting.
• Uphold corporate values and company policies.

QUALIFICATIONS:

• Must be a graduate of BS Accountancy (Business Administration, Economics, etc., will not be accepted)
• Strong English communication skills
• Strictly minimum of 3 years collective experience in general accounting, AP, and/or audit
• Must have experience in Fixed Asset or General Ledger 
• Skilled in using any accounting software/application; Proficient in MS Excel
• Fluent in English - as used in effective verbal and written communications.

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Mid shift

Location: Vertis North, Quezon City

Want to look for a career? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, etc.
• Reviews and interprets financial reporting requirements, rules and regulations.
• Balances books and prepares profit and loss, cash flow, income and balance sheet statements.
• Monitors and develops monthly reports of revenues and expenditures for projects.
• Provides record of assets, liabilities and other financial transactions.
• Reviews, tracks and maintains billing information in the financial systems, ensuring accuracy and compliance with US GAAP and other accounting regulations.
• Apply solid knowledge in accounting processes and controls to be able to perform detailed review of daily accounting transactions.
• Keen to ensure that all transactions are valid and accurate with complete supporting documents.
• Implement a system of internal controls over accounting processes to ensure the reliability of the financial statements.
• Effectively utilize systems and tools used in all accounting processes such as Ariba, Oracle Fusion, Certify, other related applications.
• Demonstrate strong understanding and ensure implementation of the Company’s accounting policies and procedures
• Work within the team and engage stakeholders to resolve operational issues.
• Prepare analyses, reconciliations, and reports that may be required from time to time based on accounts payable data.
• Responsible for processing payments of certain groups of approved invoices and working with the Treasury team.
• Process fixed assets transactions recording from time to time.
• Understand and review accounting entries passing through accounts payable that impacts other processes such as fixed assets, prepayments, leases, and intercompany.
• Understand system interfaces and how all transactions flow into the general ledger.
• Maintain complete and organized files of accounting records for audit trail and easy retrieval
• Prepare various journal entries based on assigned transactions at each month-end close.
• Ensure that all month-end activities are performed and completed accurately and in a timely manner according to the global closing timelines.
• Prepare various reports as may be needed by stakeholders – such as Finance, Tax, and Business Accounting
• Prepare analyses, reconciliations, and reports that may be required from time to time.
• Support internal and external audit requirements and documentations.
• Collaborate with various team members to assist on process, workflow, and control documentations, including flow charts.
• Support process reviews and efficiency efforts as may be assigned by managers.
• Provide support to projects as may be assigned by managers.

QUALIFICATIONS:

• Graduate of Bachelor of Science in Accountancy from a reputable college or university.
• Minimum of (5) years combined work experience in accounts payable, general accounting, and/or audit.
• Skilled in using any accounting software/application; Proficient in MS Excel
• Fluent in English - as used in effective verbal and written communications.

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Mid shift

Location: Vertis North, Quezon City

The Oracle Database Administrator supports and manages administration of the database environments, mainly Oracle, for both new and existing projects on cloud platforms. This role also handles variety of tasks from simple installations to complex problem solving, either on staging or mission-critical live environments.

KEY RESPONSIBILITIES

You will:

• Administer Oracle databases across cloud and production environments, including installation, configuration, upgrades, and maintenance.
• Monitor, tune, and troubleshoot database performance to ensure stability, security, and minimal downtime.
• Execute backups, recovery procedures, patching, and disaster recovery activities in line with SLA and security standards.
• Develop scripts and support database benchmarking, testing, and continuous improvement of scalable database solutions.

Qualifications

• At least 4 years of hands-on Oracle Database Administration experience.
• Strong working knowledge of Bash, SQL, and database administration on Unix/Linux environments.
• Experience in performance tuning, backups and recovery, database security, encryption, and multi-tenant architecture.
• Strong attention to detail, collaboration, and good written and spoken English communication skills.
• Degree in Computing, Oracle certification, and exposure to cloud DBaaS technologies such as PostgreSQL or Kafka.

Location: BGC

Work schedule: Mid-shift (2pm to 11pm)

Work set-up: Hybrid (3 days onsite, 2 days wfh)

KEY RESPONSIBILITIES 
You will: 

• Manage Oracle database configurations including installation, testing, maintenance and upgrades on cloud platform deployments
• Optimize the databases’ performance that supports the company’s applications
• Write scripts to automate day-to-day tasks
• Efficiently troubleshoot performance issues and give recommendations for their resolution
• Ensure that all in-house staging systems are kept up-to-date using popular import and export techniques
• Plan and execute regular database backups in accordance with the organization's disaster recovery plans and implement recovery procedures when necessary
• Proactively monitor and patch the production database systems to ensure secure services with minimum downtime according to SLAs
• Install and test new versions of database products and keep up-to-date with the latest releases and related features
• Keep updated with database security features including encryption and key management techniques, in accordance with the Payment Card Industry standards
• Perform database benchmark, stress and performance exercises
• Contribute in the research and planning of scalable database systems

QUALIFICATIONS & REQUIREMENTS: 

• Preferably in possession of a university degree in computing and / or be Oracle certified
• Proficient in Oracle Database Administration with at least 4 years of experience
• Knowledge of Bash and SQL
• Experience in the installation and administration of database installations on Unix/Linux
• Experience in using the multi-tenant architecture, data encryption and performance tuning
• Experience in cloud Database as a Service, especially PostgreSQL or Kafka, is considered an asset.
• Highly motivated professional individual and can perform under pressure
• Attention to detail and experience in a highly collaborative environment is a must
• Possess good communication skills and fluency in written and spoken English
• Strong organizational and time management skills, able to prioritize across different tasks and meet deadlines as per business objectives

Work Setup: Hybrid (3x onsite per week)

 Work Schedule: Mid-shift (2pm-11pm)

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Identify and win new opportunities with banks, fintechs, issuers, acquirers, PSPs, and
  payment ecosystem players.
• Build and manage a healthy sales pipeline across APAC.
• Lead opportunities from prospecting through proposal, negotiation, and close.
• Build senior relationships with decision-makers across banking and payments.
• Develop partnerships with schemes, consultants, and ecosystem partners.
• Grow relationships with existing company's clients.
• Understand client needs around issuing, acquiring, modernization, payments infrastructure, and expansion.
• Position the company's solutions and managed services.
• Coordinate internal teams across product, delivery, and leadership
• Support go-to-market strategy across priority APAC markets.
• Provide market intelligence on competitors, trends, pricing, and opportunities.
• Represent the company at industry events and client meetings

QUALIFICATIONS & REQUIREMENTS: 

• A bachelor's degree
• 4+ years experience in B2B sales / business development.
• Strong experience in payments, fintech, banking, or financial services.
• Proven experience selling enterprise SaaS, software platforms, or technology solutions.
• Existing network across banks / fintechs in APAC or Southeast Asia.
• Strong communication, presentation, and negotiation skills.\
• Self-starter who can build markets independently

 Work Schedule: Dayshift (8am-5pm) - but must be open to shifting schedule 

Work Setup: Hybrid (3x onsite per week)

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Handle and monitor automated systems.
• Manage critical transactions and payment procedures.
• Monitor processing and ticketing systems.
• Work effectively both independently and as part of a team.
• Demonstrate readiness to learn and adapt in a fast-paced environment.
• Manage client chargebacks – Dispute management.
• Maintain a good working knowledge of Card Scheme Rules by keeping up-to-date with the latest published regulations.

QUALIFICATIONS & REQUIREMENTS: 

• A bachelor's degree
• Must have 1–2 years of relevant experience.
• Card operations / card processing industry or Financial services or Fintech industry preferred.
• Knowledgeable in multiple financial tools and platforms.
• Strong Risk and Security awareness.
• Chargeback/Dispute handling experience.
• Working experience of BankWORKS will be considered an asset.

 Work Schedule: Dayshift (8am-5pm) - but must be open to shifting schedule 

Work Setup: Hybrid (3x onsite per week)

Locations: BGC