KEY RESPONSIBILITIES

You will:

• Support complex incidents and platform-level issues, including contact center and chatbot technologies.
• Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.

QUALIFICATIONS:

• 8–10 years relevant Service Desk / IT support experience.
• Strong communication.
• ITIL training/background.
• Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, knowledge bases, and software troubleshooting.
• Specifically requires AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.

Work Schedule: Shifting Schedule (24/7 operations; final schedule to be confirmed) 

Work Set-up: Full-onsite, Ortigas, Pasig

The Career Support Manager builds and be on point to deliver on targets and initiatives for Job Seekers. Your attention to detail will provide insights as to potential defects or risks not visible through standard metrics. As a leader you will create conditions of success and build a workplace which is obsessed with helping those seeking employment to find the right opportunity for them as well as the hiring employers. In this role, you will advocate and assist job seekers through a team of professionals by helping locate opportunities, refine/improve resumes, facilitate logistics for interviews.

KEY RESPONSIBILITIES:

You will:

• Foster an environment which uses metrics to manage the business and deliver results for our job seekers and employers. This includes successful placements, length of recruitment and contact reason codes.
• Manage processes which help provide insight for both Job Seekers and employers.
• Manage processes which help close candidates and confirm employment.
• Lead by example and action an inclusive work environment.
• Manage a team of 5 – 15 employees, which may include Manager of Manager scope.
• Promote a culture of continuous improvement to deliver operational efficiencies. Specifically, you will be a key component to build the Voice of Job Seeker program as to their friction, stalled progress, and impediments to placement within the US marketplace. Over time, this program will make the Job Seeker program frictionless for those seeking new opportunities.
• Build a differentiated work environment that attracts talent for those passionate about driving customer and Job Seeker satisfaction.
• Advocate for your teammates through feedback and celebrating their achievements.

QUALIFICATIONS:

• 5+ years working in a call center and/or customer care operation.
• 2+ years as a manager in a call center and/or customer care operation.
• Experience with US RPO/volume hiring, CRM/ATS tools, and scaling a team or process in a startup environment.
• Proven experience establishing or scaling new accounts, campaigns, or operational processes from the ground up.
• Demonstrated success in leading process improvement or business implementation projects
• Experience managing a team.
• Proficiency in using Excel or Google Sheets.

Location: BGC, Taguig City

Work Schedule: Flexible night shift

Work Set-up: Onsite (5 days a week)

Sales Team Leader is responsible for driving daily sales execution and team productivity by leading, coaching, and supervising Inside Sales Representatives. This role ensures consistent KPI achievement, quality standards, and adherence to sales processes while serving as the first level of people leadership.

KEY ACCOUNTABILITIES

You will:

• Conduct outbound sales calls and follow-ups to acquire or support new accounts
• Drive daily and weekly sales targets through effective supervision and coaching
• Monitor individual KPIs and implement corrective actions as needed
• Ensure consistent execution of sales playbooks and quality standards
• Conduct regular 1:1s, coaching sessions, and performance check-ins
• Support skill development through call reviews, feedback, and on-the-job coaching
• Escalate performance risks appropriately with clear documentation
• Ensure CRM accuracy, pipeline hygiene, and reporting compliance
• Identify recurring execution issues and recommend improvements to management
• Coordinate schedules and coverage to meet business needs
• Act as the primary escalation point for day-to-day execution issues
• Partner with Sales Manager and cross-functional teams on operational alignment

SKILLS AND QUALIFICATIONS

• 3 years of B2B inside sales experience
• 2 years of supervisory or team lead experience
• Strong leadership, coaching, and communication skills, with the ability to influence
• decision-making and drive sales performance
• Adaptable and confident in managing client and team interactions in a fast-paced
• environment
• Willingness to work onsite during US EST business hours
• Experience leading high-volume sales teams
• CRM proficiency and reporting experience

Work Schedule: Full-Time Onsite

Shift Schedule: Flexible Graveyard Shift (9PM-6AM / 10PM-7AM / 11PM-8AM)

Location: The Curve, BGC