The Employee Relations and Performance Management Officer plays a key role in fostering a positive and high-performing workplace culture by managing employee relations, performance management initiatives, and HR compliance. 

KEY RESPONSIBILITIES:

You will:

• Manage employee relations by addressing grievances, conducting investigations, and facilitating conflict resolution.
• Implement and continuously improve performance management processes, including goal setting, performance reviews, and feedback mechanisms.
• Develop and deliver training programs to equip managers with the skills to effectively manage and motivate their teams.
• Collaborate with the HR team to ensure compliance with labor laws and regulations.
• Analyze employee data and metrics to identify trends and support HR strategies and initiatives.
• Provide guidance and support to employees on HR-related policies, procedures, and workplace concerns.
• Contribute to the development and implementation of employee engagement and retention initiatives.

SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in Psychology, Human Resources, Political Science, or any related field.
• Must have at least 3 years of experience in Employee Relations, Performance Management, and General Human Resources.
• Proven track record in handling employee grievances and resolving workplace conflicts effectively.
• Excellent communication and interpersonal skills, with the ability to engage with employees across all organizational levels.
• Strong analytical and problem-solving skills to identify and address HR-related concerns.
• Knowledgeable in labor laws, HR regulations, and employee relations best practices.
• Proficient in Microsoft Office applications and HR Information Systems (HRIS).

Location: Bagbaguin, Caloocan City

Work Set-up: Onsite

Schedule: 8:30 AM – 5:30 PM (Monday – Friday)

The Operations Analyst plays a critical role in supporting business operations through data analysis, reporting, and process improvement initiatives. This role is responsible for transforming operational data into actionable insights, ensuring information visibility, and supporting Operations Management in driving performance, compliance, and operational efficiency.

KEY RESPONSIBILITIES

You will:

• Prepare relevant Operations Information Reports, including weekly dashboards and monthly metrics, by collecting, consolidating, and summarizing operational data.
• Determine appropriate methods and techniques to analyze operational information and provide actionable insights.
• Apply statistical analysis, simulations, and predictive modeling to evaluate current procedures and identify opportunities for improvement.
• Gather and analyze operational data to develop solutions and recommendations for business and process-related challenges.
• Provide information visibility through timely and accurate data collection, reporting, and analysis.
• Partner with the Operations Management Team and Officers to ensure data integrity, accuracy, and compliance.
• Assist the operations team in formulating departmental reports, performing analysis, and conducting data reconciliation.
• Collaborate closely with operations teams to provide timely responses and data-driven recommendations to operational concerns.
• Develop and maintain relevant reports, trackers, and analytics tools needed by the team.
• Research and explore the latest analytics tools, methodologies, and best practices to continuously improve reporting capabilities and technical expertise.
• Take ownership of Ops IQA-related functions and support quality monitoring and operational excellence initiatives.
• Perform other tasks and responsibilities that may be assigned by management.

SKILLS AND QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Analytics, Engineering, or any related field.
• Must have at least 2 years of relevant experience in Data Analytics or a related role.
• Strong analytical and problem-solving skills with the ability to interpret and present operational data effectively.
• Knowledgeable in statistical analysis, predictive modeling, and data interpretation techniques.
• Excellent communication and collaboration skills with the ability to work closely with operations and management teams.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.

Location: Bagbaguin, Caloocan City

Work Set-up: Onsite

Work Schedule: 8:30 am - 5:30 pm (Monday - Friday)