As an Employee Care Specialist (Korean), you will be the first line and key contact for customers approaching SSC on HR related queries. You will act as an expert for all HR services provided to the assigned market(s), be the main focal point for local HR Teams and HR Management and perform local C&B related activities.

KEY RESPONSIBILITIES
You will:

• Provide customers with complete, accurate and timely answers according to global and local guidelines, within the frames of HR KPIs (Preferably with Salesforce experience).
• Maintain HR2U (Experience in SAP would be an advantage) data and perform audit in accordance with Internal Controls requirements, Audit Procedure, OPMs and HR KPIs as well as support the SSC Compensation team during execution of global cycles (IC, Merit, Salary Surveys).
• Prepare high quality standard reports, including calculations and simulations. Run reports and eligibility checks in order to support local C&B cycles (awards, variable pay, benefit programs).
• Coordinate and execute complex mass changes by analyzing org. structure, file preparation, and follow up with involved parties.
• Proactively identify areas and ways of improvement within services provided by HR SSC. Initiate and lead CI projects in order to improve service efficiency.
• Play key role in knowledge retention in the team by on-boarding and training HR Generalists and create and update work instructions on a regular basis.

QUALIFICATIONS & REQUIREMENTS:

• You must have a Bachelor’s Degree.
• You must have at least 2-3 years of work experience (not necessarily in HR Position).
• Experience in SAP would be an advantage.
• Proficient in Korean Language (read, write, speak)
• For Foreigners or Korean Citizens: must have Dual Citizenship or Working VISA

Work Schedule: Monday to Friday, 9:00am to 6:00pm | 8th Rockwell, Makati
Work Setup: Hybrid Setup – 3x a week work onsite (no definite days mentioned