The SAP Demand Planning Lead is an expert in supply chain planning processes with a deep understanding of advanced planning tools such as SAP APO, IBP, SCM, BY, and other related technologies. This role is responsible for driving accurate demand forecasts and aligning planning efforts with business objectives.

KEY RESPONSIBILITIES 
You will: 

• Lead the development and management of demand forecasts using SAP tools, including SAP S/4HANA
• Work closely with cross-functional teams to ensure demand plans are timely and accurate
• Utilize historical data and market intelligence to enhance forecasting precision
• Continuously review and refine demand plans in response to evolving market dynamics and strategic shifts
• Deliver actionable insights to improve inventory optimization and drive cost efficiencies

QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor’s degree in supply chain management, Business Administration, or a related field.
• You must have a minimum of 5 years of experience in demand planning and operations
• You must be proficient in SAP S4 HANA, and other advanced planning modules like APO, IBP, SCM, and BY (and others).
• You must have experience in the transition/migration of SAP ECC to S4 HANA. Implementation of IBP.
• You must have experience with advanced planning systems and techniques.
• You must be knowledgeable of supply chain management principles and best practices.
• You must have the ability to work in a fast-paced environment and manage multiple priorities

 Work Schedule: Regular day shift

Work Setup: Hybrid (with flexibility), Quezon City 

This position is responsible for overseeing the entire Operations Team, which includes Customer Service and Warehouse functions, ensuring that team performance consistently meets established KPIs. The role involves managing daily operational activities, maintaining high-quality standards, and addressing team escalations by offering timely support and guidance.

KEY RESPONSIBILITIES 
You will: 

• Design and implement processes to support seamless daily operations.
• Ensure the Customer Service Department (CSD) adheres to quote handling procedures and timelines.
• Oversee order fulfillment, manage inquiries, and address requests or complaints.
• Supervise warehouse operations, ensuring proper adherence to inventory, receiving, and shipping protocols.
• Collaborate with customers to identify process improvements and resolve procedural inefficiencies.
• Deliver regular updates to management on performance metrics and business outcomes.
• Drive initiatives focused on improving efficiency, cost management, and customer satisfaction.
• Ensure operational compliance with ISO standards, company policies, Customs, and PEZA requirements, maintaining readiness for audits.
• Monitor process adherence, task completion timelines, and service quality benchmarks.
• Address escalated issues and accommodate special customer requirements through practical solutions.
• Lead and execute projects that boost operational performance.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in Business, Marketing, Engineering, or a related field.
• You must have at least 5 - 10 years of relevant experience in warehouse operations, business operations, supply chain, or a similar role.
• You must have strong people management skills with the ability to lead, motivate, and develop teams.
• You must have in-depth knowledge of business processes and organizational functions.
• You must have excellent communication and decision-making skills with the ability to engage effectively at all levels.
• You must be proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Alabang Muntinlupa City