Asia Select is currently recruiting for the Regional IT Shared Service Center of a global insurance and investment leader operating in Makati City.
We are currently looking for an IT Application Supporter (L2). This role will be focusing on providing technical support to teams within the organization, and to external clients when required. Managing ticketed query systems and ensuring a comprehensive database of queries and resolutions is kept up to date. Maintaining and updating technical documents and procedures.
- Coordinate with teams and resolve all complex application and system issues.
- Design and maintain expertise in flow of application process and systems related to company.
- Administer and resolve applications issues, provide updates and perform root cause analysis.
- Plan execute books and implement applications and configuration change procedures to ensure optimal quality assurance for all applications.
- Develop, sustain and evaluate delegated business processes and related applications.
- Supervise all alerts related to application and system procedures and provide services proactively.
- Maintain good professional relationships with counterparts of engineering and customer support departments.
- Install and prepare tools required for proper functioning of website front line applications on regular basis.
- Tertiary Education (Computer Science or any IT Course)
- Knowledgeable in SQL Scripting with programming background
- Knowledgeable in insurance and health is an advantage
- Troubleshooting and monitoring tools, techniques and technologies