Job Description

Lead and manage the region of Cebu Branches Operations, including agents network operations to achieve Operations KPIs to ensure operational effectiveness and efficiencies in service, productivity, cost and revenue by executing the contractual obligations of clients. Manage and coordinate the Operations day-to-day activities in pickup and delivery, cash efficiency, linehaul shuttles and warehouse operations following the SOP resulting to better use of existing resources and increased profitability. The position is also responsible for maintaining client’s relationship by maintaining a high level of customer experience and exceeding customer’s expectation’s and requirements. Likewise looking for other opportunities to grow the business.

KEY RESPONSIBILITIES

You will:

• Management of operational service delivery KPI's for clients.
• Develop and implement strategies that are aligned to the strategic goals of the business unit.
• Establish, expand and strengthen the Cebu region market position.
• Execute the operational initiatives to enhance profitability.
• Management of operational service delivery KPI's for clients
• People management and leadership of the Operations
• Ensure operational effectiveness and efficiencies in service, productivity, cost and revenue by executing the contractual obligations of UPS
• Execute the operational initiatives to enhance profitability of Operations
• Develop and increase customer engagement as well as respond to queries of shipment updates
• Manage service issues real time and proactive communications to customer
• Identify, develop and implement initiatives to support customer specific requirements
• Responsible to ensure documentation and billing accuracy from clients to facilitate invoicing
• Represent the interest in customers’ communications, engagements, and interaction
• Responsible for creating and delivering operational metrics, performance indicators and customer satisfaction levels
• Attends regularly to Client meetings to discuss the KPI/Business Review Reports.
• Work with respective branches to implement corrective actions real time with customers’ input
• Prepares Business Review Reports for presentation to client/shipper.
• Undertake any other duties as required by senior management
• Execute the operational initiatives to enhance profitability

QUALIFICATIONS

• Bachelor's Degree
• 3+ years experience on a managerial level in Supply Chain, Logistics, Management, Business Administration, Engineering
• People and stakeholder management skills
• Excellent communication abilities
• Operations, commercial, and financial acumen