Job Description

KEY RESPONSIBILITIES

You will:

• Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
• Maintain detailed and current knowledge of the company's/assigned client's products and services.
• Analyze customer service needs for communication to service and technical departments, when applicable.
• Requires ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS & REQUIREMENTS:

• Minimum Highschool Graduate
• With 6 Months BPO Experience or any US Customer Service Background.
• College graduates with no experience are welcome to apply
• Candidate must be flexible to work at any shift

Work Schedule: Graveyard shift 
Work Setup: Work-on site