Job Description

Manages the entire Global Business Service Center organization by maintaining and developing the right strategic vision and tactical framework (business development, service management, operations, continuous improvement, P&C, change and communication) together with Corporate Functions Heads, Innovate Global Processes Department and key opinion leaders in the S&M country & Production organizations to deliver and expand overall GBSC services.

KEY RESPONSIBILITIES 
You will: 

• Set and execute GBSC’s strategic direction in alignment with global goals
• Oversee daily operations, service quality, and cost efficiency
• Lead transformation projects and implement continuous improvements
• Work closely with global leaders to ensure service alignment and satisfaction
• Manage performance metrics, budgets, and productivity targets
• Drive digitization and innovation across processes
• Lead and grow a high-performing team, ensuring strong engagement
• Co-lead the setup and expansion of the Manila GBSC hub 

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a Master’s degree in business or a related field.
• You must have at least 5 years of experience in senior management roles.
• You must have experience leading large shared service centers with 300 or more employees.
• You must have a strong background in change management, digitization, and stakeholder engagement.
• You must have experience working with multinational companies.

 Work Schedule: Regular shift (8am – 5pm) 

Work Setup: Onsite, Laguna