Job Description

Key Responsibilities:

• Oversee daily branch operations to ensure smooth, efficient, and compliant execution of all activities.
• Ensure adherence to standard operating procedures (SOPs), internal controls, and service-level standards.
• Monitor branch productivity, turnaround times, and customer experience metrics.
• Resolve operational issues, escalations, and customer concerns promptly and professionally.
• Ensure branch compliance with BSP regulations, internal policies, and audit requirements.
• Implement compliance, risk, and control directives issued by Head Office and Compliance teams.
• Maintain accurate and complete branch records, reports, and documentation.
• Support internal audits, regulatory examinations, and compliance reviews at the branch level.
• Lead, coach, and develop branch staff to achieve performance, quality, and compliance standards.
• Conduct regular performance reviews, coaching sessions, and capability-building activities.
• Ensure proper staff scheduling, attendance management, and discipline in accordance with company policy.
• Support branch-level business targets related to loan processing, disbursements, collections, and customer acquisition.
• Monitor operational KPIs and implement corrective actions to address performance gaps.
• Collaborate with Sales, Credit, Risk, and Support teams to improve end-to-end customer processes.
• Identify operational improvement opportunities to enhance efficiency and scalability.
• Prepare and submit accurate branch operational reports to Head Office within required timelines.
• Escalate operational risks, incidents, and control issues promptly to management.
• Act as the primary coordination point between the branch and central teams (Operations, HR, Compliance, IT).

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Management, or a related field.
• Minimum of 5 years of experience in branch operations, banking, lending, or financial services.
• At least 2 years in a supervisory or managerial role.
• Strong understanding of branch controls, operational risk, and customer service standards.
• Experience working in a regulated environment (bank, lending company, fintech, or cooperative) is highly preferred.
• Willing to work onsite in Ilo- ilo.

Work Location: Ilo-Ilo City

Work Set- Up: Onsite, Banking Hours