Job Description

KEY RESPONSIBILITIES:

You will:

• Team Management
  • Supervise and lead a team of field collectors to achieve collection targets.
  • Monitor daily field activities and ensure proper route planning and productivity.
  • Conduct regular performance reviews and coaching sessions.
• Target Achievement
  • Ensure monthly and weekly cash collection and visit ratio targets are met.
  • Assist in strategizing collection efforts for hard-to-collect accounts.
  • Monitor performance per bucket.
• Compliance & Quality Control
  • Ensure adherence to company policies and code of conduct.
  • Review and validate visit reports, proofs of visits, and customer engagements.
  • Report any suspicious activity or performance red flags.
• Operational Support
  • Provide support during customer escalations and sensitive accounts.
  • Coordinate with other departments like Legal, Verification, and HR for aligned actions.
  • Handle collector scheduling, route optimization, and manpower assignments.
• Reporting & Monitoring
  • Submit regular reports on collection performance, visit ratios, and field challenges.
  • Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
  • Recommend disciplinary action if needed based on verified performance issues.
• Field Engagement
  • Conduct random spot checks or accompany field collectors during high-risk visits.
  • Validate addresses or field issues especially in skip tracing or legal-served accounts.

QUALIFICATIONS

• Bachelor’s degree preferred or equivalent work experience.
• At least 2–3 years of experience in field collection or supervisory role.
• Strong leadership and people management.
• Knowledge of collections processes and skip tracing.
• Familiar with route planning, GPS tracking, and reporting tools.
• Ability to handle conflict and customer resistance in the field.
• Basic data analysis and Excel reporting.
• Must have a valid driver’s license and can travel as needed.
• Familiarity with local geography or assigned areas is a plus.
• High integrity and ability to handle confidential information responsibly.

Shift Schedule: Day shift

Location: Mandaluyong City