Job title: Workiva Solutions Officer
Job type: Full-Time
Emp type: Full-time
Industry: Consulting and Professional Services
Functional Expertise: Media and Communication
Skills: Communication Documents Google Workspace Microsoft 365 SAP Tableau Collaborative & Reporting Tools
Location: Pasig City
Job published: 2025-01-21
Job ID: 41901

Job Description

The Workiva Solutions Officer is a pivotal role dedicated to managing and enhancing company’s related services. The officer works closely with the Workiva Solutions Manager and is responsible for designing and implementing processes, managing enterprise projects, training internal and external stakeholders, and providing platform function support. This role ensures the seamless integration and alignment of Workiva solutions with client needs and company’s operational standards. The Workiva Solutions Officer collaborates closely with department heads, stakeholders, and Workiva representatives to deliver exceptional service and operational efficiency.

 

KEY RESPONSIBILITIES

You will:

  • Process Design and Optimization
    • Design, implement, and enhance processes and procedures to meet and exceed client expectations for Workiva services.
    • Collaborate with DEx, eDocs, PM, and Innovation department heads to align workflows with operational goals.
    • Regularly review and refine processes to incorporate best practices and achieve optimal efficiency.
  • Solutions Development
    • Continuously evaluate and enhance Labrador's Workiva solutions offerings by incorporating updates, enhancements, and new features into the platform.
    • Stay informed about platform developments and provide recommendations to improve client experiences and services.
  • Training and Enablement
    • Develop and execute comprehensive training programs for internal staff, external resources, and clients to maximize proficiency with the Workiva platform.
    • Adapt training content to the needs of diverse audiences, ensuring clarity and practical application.
  • Platform Function Support
    • Provide technical support and guidance to internal teams and clients, addressing questions and issues related to the Workiva platform.
    • Troubleshoot and resolve platform-related challenges to maintain smooth operations.
  • Project Management
    • Oversee and manage Workiva-related enterprise projects, ensuring timely delivery and alignment with project objectives.
    • Coordinate project plans, timelines, and resource allocation, maintaining clear communication with all stakeholders.
    • Monitor project progress and implement adjustments as needed to meet client and organizational goals
  • Integration Management
    • Serve as an integrator for Labrador’s Managed Services Clients within the Workiva platform, ensuring seamless integration of data, workflows, and services.
    • Develop and execute strategies to align client needs with company's managed services framework, optimizing platform utilization.
  • Partnership Management
    • Act as a primary liaison with the Workiva Customer Success Manager (CSM), coordinating partnership engagements and exploring opportunities to expand services.
    • Represent Labrador in joint initiatives, escalations, and platform enhancement discussions.
  • Client Engagement
    • Participate in planning sessions with critical and high-tier clients to tailor Workiva solutions to their objectives and requirements.
    • Conduct platform demos for potential and existing clients, showcasing functionalities and demonstrating value.

Qualifications:

  • Bachelor’s degree in Business, Technology, or related fields; certifications in Workiva platform (or equivalent) preferred.
  • 3–5 years of experience in project management, solutions design, or similar roles.
  • Proficiency in Workiva or similar collaborative editing platforms, with a strong understanding of enterprise-level application and integration.

Location: Ortigas, Pasig City

Schedule: Shifting | 3 days onsite, 2 days wfh