Job Description
The Operations Director serves as the strategic and operational heartbeat of our growing New Zealand bookkeeping practice. This senior leadership role is designed for a high-impact operator who thrives in a fast-paced environment and wants a true seat at the table. Working directly with the Director in NZ, you will assume full ownership of a sizeable team, Philippines-based delivery team, driving the execution, culture, and financial performance necessary to scale our business safely and profitably.
KEY RESPONSIBILITIES:
You will:
- Lead and develop the sizeable team, building a high-standard, high-performance culture through local leaders.
- Own service delivery KPIs—including billable hours, utilization, and turnaround times—to drive profitable business decisions.
- Optimize capacity and workflow across NZ client portfolios so the right work gets done at the right time.
- Drive financial health by managing gross profit accountability, eliminating inefficiencies, and protecting margins.
- Bring strategic ideas to the leadership table regarding technology, processes, and people.
QUALIFICATIONS:
- Must have at least 5 years of leadership experience working in a global accounting/bookkeeping, financial, or BPO industry.
- Proven track record of leading leaders and managing high-performing operational teams (grow the sizeable team).
- Strong knowledge in global accounting and/or bookkeeping (UK, AU/NZ, APAC, US).
- Strong operations management experience within the bookkeeping/accounting industry practice.
- Incorporate AI, automation, and or modern tools.
Location: Satellite Office (BGC/Makati/Ortigas)
Set-up: Hybrid (negotiable)
Schedule: Early day shift