Job Description

KEY RESPONSIBILITIES 
You will: 

• Lead Discovery and Requirements Refinement workshops with customers, ensuring that the requirements are well defined and exploring solution options that re-use existing platform 
  capabilities rather than one-off custom solutions.
• Carry out high-quality impact assessments and assessing the dependencies and impact on downstream systems and operations processes.
• Communicate and articulate the customer requirements and your impact assessment to the Product, Engineering, Quality Assurance, and Operations ensuring alignment, and successful 
  delivery outcomes.
• Analyze technical specifications of files, API’s and other message systems (e.g. ISO8583) to identify impacts
• Query and analyze merchant, transaction and product-rules data to identify impacts.
• Provide L1/L2 support to customers during SIT and UAT and participate in 24x7 on-call support on a roster basis.
• Assist the Project Management team with planning the releases of changes and projects to meet client SLA’s and launch dates.
• Lead and participate in client workshops and provide support services in both remote and onsite environments.
• Maintain tickets with accurate and up-to-date status information.
• Performs any other duties that may be assigned from time to time. 

QUALIFICATIONS & REQUIREMENTS: 

• Minimum 5 years’ experience within the card payments industry
• Hands-on exposure to card issuing, acquiring, scheme compliance, or related payment platforms
• Strong experience in requirements gathering, impact analysis, and stakeholder workshops
• Ability to analyse APIs, file specifications, and messaging systems (e.g. ISO 8583)
• SQL proficiency and experience supporting SIT/UAT cycles and production releases
• Strong communication skills and ability to lead client-facing workshops independently

Work Setup: Hybrid (3x onsite per week)

 Work Schedule: Mid-shift (2pm-11pm)

Locations: BGC