Customer Service Representative - Contact Center Will Play a key role in helping our Australian customers with a variety of Retail, Cards and Digital Banking solutions, troubleshoot customer inquiries they may have and provide information on any other products or services that may be relevant. Responsible for the servicing of customer requests and inquiries in a timely and effective manner. Will typically process high volumes of routine inquiries and effective customer service as opposed to requiring extensive knowledge of a specific process or policy to be effective

Key Responsibilities:

You will:

• Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.

• Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix.

• Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.

• Empower our customers to bank with us anytime using our Digital & Selfservice channels and contribute to our strategic goal of digital first adoption.

• Become brand ambassadors for by providing best customer experience in all voice interactions with the goal of positive NPS returns.

• Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary

• Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.

Qualifications:

• Bachelor's Degree Graduate

• Excellent English communication skills (both verbal and written) including the ability to engage and manage conversations with other nationalities. 

• With solid contact centre experience with an English-speaking client base, preferably from the US or Australia. 

• Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilised to support the overall business model. 

Work Location: Eastwood, Quezon City

Work Set- Up: Hybrid

Job Responsibilities:

You will:

• Responsible for overseeing the financial governance, reporting, and accounting functions of the organization.
• This pivotal role involves managing a high-performing accounting team, implementing strong financial systems and controls, ensuring regulatory compliance, and driving strategic decision-making through actionable financial insights.
• The Finance Controller works closely with department heads, senior leadership, and the CFO to ensure that financial strategies support the company’s operational and growth objectives.
• Build, manage, and coach a high-performing accounting team aligned with company objectives.
• Oversee daily accounting operations to ensure efficiency, accuracy, and adherence to financial policies and regulatory standards.
• Develop and enhance financial systems and internal control frameworks to improve accuracy, efficiency, and risk management.
• Collaborate with department heads to analyze and optimize revenue streams and cost structures.
• Identify areas for profitability improvement and propose cost-saving initiatives.
• Provide financial guidance and analysis for new business opportunities, market expansion, and operational improvements.
• Assist in the preparation and review of annual budgets and forecasts.
• Monitor performance against financial targets and deliver periodic variance analyses.
• Ensure timely and accurate preparation of monthly, quarterly, and annual financial statements.
• Lead audit readiness and ensure compliance with government and industry regulations.
• Act as a strategic partner to the CFO in presenting financial insights to the board.
• Prepare insightful, data-driven financial reports and dashboards aligned with business objectives.

Job Qualifications:

• Bachelor’s degree in Accountancy; Certified Public Accountant (CPA) is a must.
• At least 3 years of experience as a Finance Controller in the Casual Dining, F&B, or FMCG industry.
• A minimum of 10 years of total accounting experience, including senior leadership roles.
• Experience in building and managing internal controls for financial risk mitigation.
• Strong command of financial reporting, budgeting, compliance, and statutory filings.
• Proficient in SAP or similar ERP systems
• Proven ability to lead and mentor cross-functional accounting teams 
• Excellent communication and presentation skills.
• Highly analytical, results-driven, and capable of working with minimal supervision while managing multiple priorities.

Work Setup: On-site

Job Responsibilities:

You will:

• Supervise the budgeting, forecasting, and reporting processes for all brands, ensuring they align with the financial objectives set at the group level.
• Aggregate and evaluate brand performance metrics to facilitate reporting for executives and the board.
• Deliver strategic financial insights and recommendations to the CFO and Executive Committee across various brands.
• Establish benchmarks for financial analysis, performance monitoring, and reporting formats applicable to all brands.
• Drive initiatives aimed at enhancing financial efficiency, profitability, and accountability throughout the organization.
• Oversee, mentor, and cultivate a team of management accounting managers focused on specific brands.
• Act as a principal liaison among finance, operations, marketing, and strategy teams at the corporate level.
• Uphold robust internal controls and ensure compliance with accounting policies and regulatory requirements.

Job Qualifications:

• Bachelor’s degree in Accountancy, Finance, or related field; CPA or CMA required.
• Minimum 10 years of experience in management accounting, with at least 3 years in a senior leadership role.
• Proven experience overseeing multiple business units or brands in a corporate structure.
• Expertise in strategic financial planning, business case development, and data-driven decision support.
• Strong leadership, communication, and cross-functional collaboration skills.
• Advanced proficiency in enterprise financial systems, dashboards, and BI tools.

Work Setup: On-site