KEY RESPONSIBILITIES 

You will: 

• Work with multinational leadership to define, build, and deliver on client software projects
• Design, build, and maintain efficient, reusable, and reliable software modules
• Use AWS or Azure APIs to create cloud native software solutions
• Create automated unit and integration tests
• Deploy, run, and monitor AWS or Azure production systems
• Participate in requirements reviews and other technical discussions
• Work as part of a highly collaborative agile team
• Handle large volume of complex technical details, workstreams, and interdependencies

QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor's degree in Math, Computer Science, or other relevant degrees.
• You must have at least  7+ years of hands-on experience writing high-performance, production-grade code using Java, Spring Boot, and Gradle, or similar technologies. 
• You must have deep SpringBoot experience with demonstrated mastery in building RESTful microservices from scratch.
• You must have a deep understanding of JVM internals, garbage collection tuning, and multi-threading for highly concurrent systems
• You must have strong experience in SQL and database query optimization, with 5+ years of hands-on work designing and managing SQL schemas
• You must have expertise in NoSQL data modeling and performance tuning with DynamoDB, Redis, or similar technologies
• You must have experience with DevOps tools (GitHub Actions, CloudFormation, Terraform, Azure DevOps, etc.)
• You must have a strong background in caching and distributed search systems such as ElasticCache, Elasticsearch, or similar
• You must have deep familiarity with AWS cloud infrastructure, including ALB, API Gateway, CloudWatch, CodeDeploy, or similar
• You must have hands-on experience building, deploying, and managing cloud-native applications
• You must have in-depth knowledge of design patterns, algorithmic efficiency, and software architecture best practices

 Work Schedule: Mid Shift (2 pm -11 pm) 

Work Setup: Onsite for the probationary period- Hybrid schedule thereafter

HR Business Partner will be a strategic partner to our organization, collaborating closely with business/project leaders to align HR strategies and initiatives with business objectives. He/She will be responsible for providing expertise in areas such as workforce planning, performance management, talent development, organizational effectiveness, and employee retention. The role requires a proactive approach in identifying opportunities for HR intervention and driving initiatives to foster employee engagement, retention, and organizational success.

Key Responsibilities:

• Collaborate with business/project leaders to understand the strategic objectives of the organization and translate them into HR strategies and initiatives.

• Proactively identify HR implications of business plans and provide guidance on people-related matters.

• Serve as a trusted advisor to managers, providing guidance and support on employee relations issues, conflict resolution, and disciplinary actions.

• Partner with hiring managers to identify talent needs and support/coordinate with recruitment leads to develop recruitment strategies to attract, retain, and develop top talent.

• Support the performance management process, including goal setting, performance reviews, and development planning, to drive employee engagement and productivity.

• Facilitate change management initiatives and support leaders in driving organizational change effectively.

• Support HR team in reviewing HR policies and procedures as needed to maintain compliance and alignment with best practices.

• Analyze HR metrics and trends to identify areas for improvement and support data-driven decisionmaking.

• Prepare regular reports and presentations for senior management on HR-related metrics, initiatives, and outcome.

Qualifications: 

• Proven experience as an HR Business Partner or similar role, preferably in a fast-paced environment.

• Excellent communication, interpersonal, and negotiation skills.

• Ability to build strong relationships and influence stakeholders at all levels of the organization.

• Demonstrated ability to manage multiple priorities and thrive in a dynamic environment.

• Analytical mindset with the ability to interpret data and draw actionable insights

In this position, you’ll manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the requirements of the Service Level Agreements (SLAs) set out in the SOW, promptly identify and resolve Service delivery issues including implementation of preventive measures, handle transition management during set-up phase or expansion phase As a key player in the Operations teams, you’ll support the deployment of infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service level reporting mechanisms. As a key leader, you’re to provide exceptional people management, mentorship, and career development to members, including your managers and agents/raters, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity gains. Flag and escalate business risks to both internal and external stake holders, keeping mind the internal strategies to support Innodata overall Project Delivery goals and objectives.

KEY RESPONSIBILITIES

You will:

• Leading end-to-end small to medium project deployment in collaboration with the Total Quality Management (TQM) teams and all stakeholders.
• Supporting total customer satisfaction.
• Supporting all strategies, processes and initiatives of TQM teams and promote collaboration of all Operations leaders as needed and in improving Client’s community and support experience. Playing an active role in improving policies, products, process and support system processes by providing insights and offering suggestions including feedbacks from the team.
• Identifying potential risks or issues with project implementations, and proactively drive communications with internal and external stakeholders.
• Translating business requirements into operations plans.
• Crafting and implementing tracking, monitoring and reporting methodologies of all SLAs required per SOW. Ensuring achievement of KPIs, directing Root Cause Analyses documentation among team members and defining resolution and operations strategies to achieve all SLAs.
• Assessing and prioritizing the top-operations issues affecting the team.
• Collaborating with all support teams, implement project and process kick-offs, monitor and report project/process/initiative status, initiate resolution discussions for any challenges. Manage, monitor and communicate change delivery items as needed.
• Overseeing new hire deployment status to client platforms and knowledge of SLAs. Coordinating mutual goals with TQM teams.
• Initiating productivity, process, security and facilities improvement plans. Partnering with TQM teams to ensure alignment.
• Coaching and mentoring all leaders within your span including how they should drill down on the same people management strategies to agents.
• Bolstering the management of training programs including planning, design, development, implementation, delivery, process review and performance evaluation.
• Supporting management on business and expansion strategies, revenue and profitability goals, and overall financial improvement plans

QUALIFICATIONS:

• Dynamic leader with experience and passion for managing large diverse teams of experts across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity.
• Strategic thinker with strong analytical and problem-solving skills.
• 5+ years of experience in operations and people management experience, including managing leaders, and a strong desire to develop team members.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
• Adaptable and energized by a fast-paced environment. • Possesses creative energy, drive, initiative, commitment, and enthusiasm.
• Exceptional candidate with Bachelor’s degree or equivalent required. Certification on Project Management or Six Sigma a plus.
• Excellent communication skills, written and oral