The System Onboarding Specialist is responsible for setting up and configuring the company's Transportation Management System (TMS) for new clients, ensuring accurate and efficient system configuration, data migration, and integration.

KEY RESPONSIBILITIES

You will:

• Configure TMS system settings, parameters, and workflows for new clients.
• Set up and manage user roles, permissions, and access controls.
• Perform data migration from existing systems to TMS.
• Integrate TMS with external systems, such as APIs, EDI, or third-party software.
• Conduct thorough testing and quality assurance of system configurations.
• Collaborate with cross-functional teams, including sales, customer success, and development.
• Develop and maintain technical documentation and knowledge base articles.
• Provide technical support and training to clients and internal teams.
• Troubleshoot and resolve system configuration issues and errors.
• Optimize system performance and efficiency.
• Implement security measures and ensure compliance with industry standards.
• Conduct regular system audits and maintenance tasks.
• Develop and maintain technical documentation and knowledge base articles.
• Provide technical support and training to clients and internal teams.
• Collaborate with the development team to identify and prioritize system enhancements.
• Participate in project planning and implementation of new features and functionality.
• Ensure system compatibility and integration with other systems and software.
• Develop and maintain technical documentation and knowledge base articles.

Qualifications

• Associate's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in system administration, technical support, or related roles
• Certification in IT service management (e.g., ITIL) or related areas
• Experience with DevOps practices and continuous integration/continuous deployment (CI/CD) pipelines
• Knowledge of global transportation industry standards, regulations, and best practice

Location: Ortigas, Pasig

Schedule: Midshift to Nightshift | Hybrid (2-3 days onsite)

The Trainer supports and coordinates different quality and training activities of the company and will be responsible for analyzing training needs, developing curriculum, growth and success of an employee on-boarding. This position supports operation managers and teams and related stakeholders to ensure long-term broadening and deepening of the service excellence objectives in the services and processes deployed to meet customers demand for high quality, dependable, and efficient services.

KEY RESPONSIBILITIES

You will:

• Develops, coordinates and administers a comprehensive training curriculum for both new hire and existing employees
• Ensures all need and programmes are mapped to business and organizational requirements
• Responsible for on site or virtual training coordination of systems changes, new systems and/or processes in support of overall company initiatives, and ensures initiatives are reflected in the training material
• Conducts systems and process training – need based, mandatory or project based as required
• Coordinates closely with process owners, works fortnightly and monthly for engagement with different stakeholders of process owners
• Responsible for periodic reviews of file documents to ensure compliancy to quality regulations
• Responsible for coordinating all training, record keeping, updating, auditing and process compliance.

Qualifications

• Bachelor's Degree is required
• Minimum of 5 to 8 years in Logistics Industry/ Shipping/ Import/Export department
• Exposure to Air/ocean transportation/ Logistics / 3PL in working with a Supply chain service provider
• Preferably with exposure to Order Management / Buyers Consolidation process & systems and related forwarder ERP systems

Location: Ortigas, Pasig

Schedule: Hybrid (2-3 onsite) | Day shift (may work on graveyard depending on the training schedule)