The People Solutions Partner is responsible for providing HR counsel and handling complex and ambiguous employee and supervisor HR cases. This role requires coordination with various HR Functional teams, and non-HR subject matter experts (SMEs). This role will manage intake, triage, and resolve cases from designated client groups in a variety of countries.

KEY RESPONSIBILITIES

You will:

• Act as the first point of contact by performing the role of a virtual HR Business Partner, and provide support and guidance to employees and supervisors on workplace issues, ensuring they feel heard and valued to promote a positive work environment.
• Provide policy and benefit counsel specific to site, country, and payroll, and refer to vendors when appropriate.
• Apply strong understanding of HR policies, services and programs in wide variety of situations with increasing complexity.
• Able to navigate complex and ambiguous cases by researching relevant precedent, policies, plan documentation, and exercising judgment.
• Maintain accurate records of employee interactions and resolutions, ensuring compliance with company policies and legal requirements.
• Develop solutions for unique business problems recognizing the intent of the policy and document it for future use.
• Develop deep understanding of the business site-specific context including regulations, culture, and policies.

QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, Psychology or a related field.
• Experience in supporting multinational client groups.
• Relevant HR certifications (e.g., SHRM-CP, PHR, CIPD) are a plus.
• Minimum of 3 years of experience as an HR Business Partner, HR Generalist or related role.
• Experienced problem-solving and critical thinking skills to handle complex and ambiguous cases.
• Highly proficient in using knowledge of HR policies, benefits, and processes to resolve employee and supervisor issues.
• Demonstrates exceptional verbal and written communication skills, consistently delivering outstanding customer service remotely through phone and various digital platforms.
• Strong interpersonal skills with the ability to build rapport and trust with employees.
• Highly flexible and willing to do shifts.

Work Schedule: Shifting Schedule

Work Setup: Hybrid

The Team Lead, People Solutions will establish and lead a team as the central point of contact for HR inquiries and issues. This role requires a proactive mindset, exceptional leadership skills, deep understanding of HR policies, benefits and processes, and the ability to navigate intricate cases with efficiency and effectiveness.

KEY RESPONSIBILITIES 
You will: 

• Lead a team of People Solutions Partners to provide HR guidance to employees and supervisors. Ensure the team operates efficiently and effectively, addressing employee concerns promptly and professionally

• Partner closely with regional HR, management, and other stakeholders to address employee issues and implement solutions to foster strong working relationships across the organization

• Apply strong understanding of HR policies, services and programs in wide variety of situations with increasing complexity

• Anticipate workforce requirements based on recurring HR activities and identify trends to address increased customer requests and inquiries

• Ensure the team meets all key performance indicators to effectively deliver organizational goals

• Develop deep understanding of the business  site-specific context including regulations, culture, and policies

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor's degree in Human Resources, Business Administration, Psychology or a related field

• Experience in supporting multinational client groups

• Relevant HR certifications (e.g., SHRM-CP, PHR, CIPD) are a plus

• Minimum of 7 years of experience as an HR Business Partner, HR Generalist or related role

• Demonstrated leadership skills with the ability to inspire and motivate a team.  Experience in mentoring and developing team members

• Strong problem-solving and critical thinking skills to handle complex and ambiguous cases

• Highly proficient in using knowledge of HR policies, benefits, and processes to resolve employee and supervisor issues

• Must be proficient in English

• Demonstrates exceptional verbal and written communication skills, consistently delivering outstanding customer service remotely through phone and various digital platforms

• Excellent communication and interpersonal skills to build trust and rapport with stakeholders

• Highly flexible and willing to do shifts 

Work Schedule: Shifting Schedule

Work Setup: Hybrid

The Benefits Specialist is responsible for managing the organization's employee benefits programs. This role involves close collaboration with vendors, employees, and internal stakeholders to ensure the effective administration of benefits, compliance with policies, and continuous improvement of benefit offerings.

KEY RESPONSIBILITIES 
You will: 

• Manage vendor relationships and resolve escalated cases related to vendors, invoices, vendor performance, etc.

• Offer expert counsel on policies and benefits when necessary, especially in the absence of vendors

• Perform benefit and contract renewals, including performing analysis and proposing changes, to ensure they are competitive, compliant with regulations and cost-effective

• Coordinate and manage the enrollment process including the development and distribution of benefits communication

• Manage disability cases and support time and leave related activites including schedule determination and counsel

• Partner with vendors to host engaging onsite events

• Administer payroll transfer and International Mixed Service processes to ensure seamless benefits delivery

QUALIFICATIONS & REQUIREMENTS:

• Bachelor's degree in Human Resources, Business Administration, or a related field

• Experience in supporting multinational client groups

• Previous experience in benefits administration, HR or a related field

• Experience managing vendor relationships and resolving escalated issues

• Knowledge of relevant benefits regulations and compliance requirements

• Understanding of various employee benefits programs, including health insurance, retirement plans, and leave policies.

• Strong analytical skills to evaluate benefit plans and proposals

• Must be proficient in English

• High level of accuracy and attention to detail in managing benefits data and processes.

• Ability to resolve escalated issues and conflicts related to benefits administration.

• Proactive in identifying and addressing potential issues before they escalate

Work Schedule: Shifting Schedule

Work Setup: Hybrid

KEY RESPOSIBILITIES

You will:

• Performing trouble-shooting, analysis, coordination, and resolution of various types of production issues
• Working closely with Business Partners to gather business requirements, and mapping them to SAP solutions
• Configuring the SAP software to meet business needs or resolve issues
• Develop technical expertise to be able to perform SAP ABAP code analysis and low code development, provide support on SAP Security, continuous integration, and automation
• Working with developers to design, code and implement custom or complex solutions
• Deploying these solutions to the production environments

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's Degree in Computer Science, Management Information Systems or Business, Finance and Accounting
• 4 -5 years of SAP application operations support and/or project implementation experience in Finance/Controlling, S4 HANA experience a plus.
• Experience in ERP code development and other programming language
• Good foundation in ITSM, and Agile processes & tools a plus
• Solid analytical and problem solving skills
• Strong communication skills, both oral and written
• Excellent customer focus and results-orientation
• Experience in global team collaboration, in a multi-cultural environment

Work Set Up: Hybrid, Dayshift

Work Location: Makati

KEY RESPONSIBILITIES

You will: 

• Design, develop, and maintain data pipelines and ETL processes using Microsoft Azure services (e.g., Azure Data Factory, Azure Synapse, Azure Databricks, Azure Fabric).
• Utilize Azure data storage accounts for organizing and maintaining data pipeline outputs.  (e.g., Azure Data Lake Storage Gen 2 & Azure Blob storage).
• Collaborate with data scientists, data analysts, data architects and other stakeholders to understand data requirements and deliver high-quality data solutions.
• Optimize data pipelines in the Azure environment for performance, scalability, and reliability.
• Ensure data quality and integrity through data validation techniques and frameworks.
• Develop and maintain documentation for data processes, configurations, and best practices.
• Monitor and troubleshoot data pipeline issues to ensure timely resolution.
• Stay current with industry trends and emerging technologies to ensure our data solutions remain cutting-edge.
• Manage the CI/CD process for deploying and maintaining data solutions.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) and able to demonstrate high proficiency in programming fundamentals.
• Proven experience (3+ years) as a Data Engineer or similar role dealing with data and ETL processes.
• Strong knowledge of Microsoft Azure services, including Azure Data Factory, Azure Synapse, Azure Databricks, Azure Blob Storage and Azure Data Lake Gen 2.
• Experience utilizing SQL DML to query modern RDBMS in an efficient manner (e.g., SQL Server, PostgreSQL).
• Strong understanding of Software Engineering principles and how they apply to Data Engineering (e.g., CI/CD, version control, testing).
• Experience with big data technologies (e.g., Spark).
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

PREFERRED QUALIFICATIONS

• Learning agility
• Technical Leadership
• Consulting and managing business needs
• Strong experience in Python is preferred but experience in other languages such as Scala, Java, C#, etc. is accepted.
• Experience building spark applications utilizing PySpark.
• Experience with file formats such as Parquet, Delta, Avro.
• Experience efficiently querying API endpoints as a data source.
• Understanding of the Azure environment and related services such as subscriptions, resource groups, etc.
• Understanding of Git workflows in software development.
• Using Azure DevOps pipeline and repositories to deploy and maintain solutions.
• Understanding of Ansible and how to use it in Azure DevOps pipelines.

Work Set Up: Hybrid, Dayshift

Work Location: Makati

Focuses on managing and maintaining IT infrastructure for client devices across different operating systems (Windows, macOS, Linux, and mobile).

KEY RESPONSIBILITIES
You will:

• Administering and maintaining a Client Management Infrastructure for Windows, Mac OSX, Linux & mobile devices
• Day to day work with Microsoft solutions such as Active Directory, INTUNE, Entra, MECM and other.
• Interconnecting and collaborating on new, high-performance infrastructures and applications and implementing them.
• Driving automation of administrative processes in the system landscape to reduce the load of recurring tasks

QUALIFICATIONS

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Relevant certification is an advantage.
• Work experience in IT more than 5 years.
• Familiarity with VOIP and telephony system is a plus (managing, implementing).
• Practical experience with management of current Windows Client systems as well as with Mac OSX on a enterprise scale.
• Profound knowledge of managing INTUNE and Entra ID\Active Directory and the principles of working with MDM solutions.
• Administering and understanding of "Google Workspace" products and solutions.
• Proficiency in PowerShell scripting.
• Knowledge of TCP/IP networking and standard internet protocols.
• Knowledge of Atlassian products and ability to efficiently work in them is a must (JIRA, JSM, Confluence).
• Fluent English language skills (B2/C1 minimum.

Work Set-Up: Hybrid
Work Location: IT Park, Cebu City
Work Schedule: Shifting

The District Manager (DM) is mainly responsible for overseeing, guiding, inspiring, and managing the activities of Professional Medical Representatives (PMRs) within a designated district. This role involves managing sales operations and driving business growth in the assigned territory by achieving budgeted sales targets while ensuring compliance with organizational policies.

KEY RESPONSIBILITIES 
You will: 

• Develop and mentor PMRs within the district to enhance their skills and effectiveness.
• Drive business growth in the assigned territory by achieving budgeted sales targets while ensuring compliance with organizational policies.
• Oversee portfolio segmentation among PMRs, establish realistic goals, and assist them in crafting territory plans and performance objectives. Coordinate work schedules with PMRs and conduct regular visits to doctors to promote company products, adhering strictly to coverage plans and call frequencies.
• Monitor PMRs’ sales performance, provide continuous feedback, and address any performance issues proactively.
• Track sales records from channels and independent drugstores to assess current sales trends and identify opportunities for expansion.
• Ensure the team adheres to call frequency and Salesforce Effectiveness (SFE) parameters set by the organization.
• Maintain a fully staffed and high-performing district by actively managing vacancies, turnover, recruitment, selection, and onboarding processes.
• Foster personal and professional growth for PMRs by communicating opportunities, promoting participation in development programs, and encouraging recognition and retention of top-performing employees.
• Collaborate internally across territories, districts, and regions, as well as externally with key alliance partners, influencers, and stakeholders impacting medical product utilization.
• Profile and evaluate potential, create target lists, and onboard new doctors based on business requirements. Design and implement strategies to engage with new doctors and identify new business opportunities to expand the organization’s reach.
• Plan and execute events, CMEs, RTDs, and other marketing initiatives as outlined in the marketing plan.
• Build long-term, sustainable relationships with Key Opinion Leaders (KOLs) and Key Business Leaders (KBLs) through regular interactions, including Round Table Discussions (RTDs), ensuring optimal coverage and frequency.

QUALIFICATIONS & REQUIREMENTS: 

• You must be a bachelor’s degree holder in Business Management, Marketing, Nursing, Pharmacy or equivalent
• You must have a minimum of 3 years of experience as District Manager or Supervisory position
• You must have a proven track record in sales in the same/similar industry
• You must have good communication and negotiation skills
• You must be adaptable to new environments, have strong leadership skills and be a team player

Work Schedule: Regular day shift

Work Setup: Field Work

KEY RESPONSIBILITIES

You will:

• Operate various client systems and perform complex tasks and activities without supervision.
• Follow company’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Analyze operation problems, notify related parties and propose solutions.
• Develop procedures and ensure the implementation meets compliance requirements.
• Set up the task structure and new task information.
• Assist with output conversion.
• Communicate with the client via email.
• Identify client needs and propose solutions.
• Assist with client management.
• Facilitate part of the con-call.
• Build a relationship with the client.
• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions.
• Perform timely trouble-shooting.
• Ensure the unit/team meets the compliance requirements.
• Set up a training plan, manage the training process and deliver the training.
• Coach the Junior Trainer on the training.
• Analyze the data, and generate and present the report.
• Assist with new client on boarding.
• Independently on-board new tasks.

QUALIFICATIONS & REQUIREMENTS:

• 2 years experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Ensure accurate, efficient completion of tasks as per procedure, maintains production quality, and aligns with the ramp-up plan.
• Provide troubleshooting support to team members and logs issues for continuous improvement.
• Develop and delivers structured training using the Job Instruction method. This includes creating training plans, conducting process knowledge tests, and providing timely feedback on trainee performance, with suggestions for improvement.
• Identify root causes of recurring issues, suggests countermeasures, and updates task procedures according to client feedback and operational needs
• Ensure consistent documentation and communication of procedural changes.
• Conduct audits aligned with training and qualification plans, adjusting them based on performance trends and error categories.
• Provide detailed performance reports to both trainees and supervisors, ensuring quality standards are met.
• Observe and documents key points of new tasks, systems, and procedures.
• Prepare comprehensive reference materials and training manuals.
• Ask clear questions to validate procedural accuracy, ensuring timely communication with the team to avoid process-related escalations.

QUALIFICATIONS & REQUIREMENTS:

• 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Operate the client system and process elementary insurance tasks and activities for clients with minimal supervision.
• Follow established procedures and meet quality, quantity, and timeliness standard.
• Follow company's Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Report processing problems and take the initiative to find solutions.
• Communicate with the client using clear, polite and well-organized English emails.
• Respond promptly to client requests and report to the supervisor in a timely manner if any issues are found.
• Conduct assigned auditing.
• Track data via Case Tracker.
• Assist in effectively training others

QUALIFICATIONS & REQUIREMENTS:

• Entry level to 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site