KEY RESPONSIBILITIES:

You will:

• The Dignity & Unity Specialist supports inclusive programs across the company, partnering with key teams to promote equity, analyze recruitment data, and deliver training that reflects the diversity of the communities served.
• Designs and implements dignity and unity programs aligned with organizational goals and best practices.
• Collaborates with Talent Acquisition, L&D, and Compensation to support inclusive hiring, training, and bias-free job descriptions.
• Delivers training sessions, both virtual and in-person, on unconscious bias and inclusive practices; coordinates related events and logistics.
• Analyzes recruitment data, evaluates program impact through feedback and analytics, and recommends improvements.
• Develops communication plans and maintains resources and toolkits to promote awareness and engagement.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Organization Development, Management, HR Development or related field.
• 2+ years of related experience, preferably working in HR in a global shared service environment.
• 2+ years of experience implementing company-wide programs
• Proven experience in program management and HR
• Professional learning and development certification
• Professional in Human Resources and SPHR (Senior Professional in Human Resources) PHR/SPHR
• Proven experience in program management and HR
• Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook. 
• Adept at project management. 

Work Schedule: Night Shift

Work Setup: Hybrid – BGC, Taguig City 

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

Job scope: Pure Customer Service, Inbound Calls, No Upselling

RESPONSIBILITIES:

You will:

• Responds to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards.

• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.

• Maintain detailed and current knowledge of the company's/assigned client's products and services.

• Analyze customer service needs for communication to service and technical departments, when applicable.

• Requires the ability to navigate a computerized data entry system or other relevant applications.

Qualifications:

• Minimum High School Graduate with 6 months of BPO experience

• Open for any College Fresh Graduates

• With Good Communication Skills.

• Candidate must be flexible to work at any shift/graveyard

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

QUALIFICATIONS:

• High School Diploma or Equivalent

• Must have at least a year technical support in software and hardware troubleshooting experience

• Flexible in shifting / rotation schedule

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City

KEY RESPONSIBILITIES 

You will: 

• Formulate and implement a strategic sales plan to attract new clients for background verification services.
• Consistently achieve or exceed sales goals through proactive outreach and successful deal closures.
• Identify and target key industries and market segments for business opportunities.
• Build and nurture relationships with key stakeholders in HR, Compliance, and Procurement.
• Deliver persuasive sales presentations, product demonstrations, and negotiate contracts with potential clients.
• Take a consultative approach to understand client requirements and deliver customized background verification (BGV) solutions.
• Stay informed on market trends, competitor offerings, and regulatory updates in the BGV space.
• Share client feedback with internal teams to support continuous improvement in services and solutions.
• Collaborate with cross-functional teams—including operations, legal, and customer success—to ensure smooth client onboarding and service delivery. 

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor’s degree in Business, Marketing, or a related field (an MBA is preferred).
• You must have at least 5 years of experience in B2B sales, including a minimum of 2 years in background verification or HR tech sales.
• You must have a strong understanding of background verification services, including criminal checks, education verification, employment history, and drug testing.
• You must have a proven track record of managing a sales pipeline and successfully closing enterprise-level deals.
• You must have excellent communication, negotiation, and presentation skills.
• You must be self-driven, possess a hunter mindset, and demonstrate a strong client-focused approach.

 Work Schedule: Regular shift (8am – 5pm) 

Work Setup: Hybrid – Makati City 

The HR Generalist is responsible for supporting various human resources functions while ensuring compliance with local labor laws and company policies. Core responsibilities include managing recruitment, employee relations, performance management, compensation and benefits, and maintaining accurate HR records. Additionally, this role plays a key part in fostering a positive work environment, enhancing employee engagement, and aligning HR practices with the organization’s strategic goals.

KEY RESPONSIBILITIES 
You will: 

• Oversee HR functions such as employee relations, training and development, and compliance with labor regulations and company policies.
• Coordinate the recruitment process by working with external recruiters, handling job postings, screening candidates, conducting interviews, and managing onboarding to ensure a seamless experience for both candidates and hiring managers.
• Supervise daily HR operations, addressing employee concerns, maintaining HR systems, and ensuring efficient execution of HR processes. 
• Continuously review and update HR policies and procedures to align with business needs, legal requirements, and industry best practices while managing employee development programs.
• Serve as a primary contact for employee inquiries, providing prompt and accurate guidance to enhance employee satisfaction and engagement.
• Contribute to a positive workplace culture by offering support on employee relations matters, facilitating conflict resolution, and promoting inclusivity and respect.
• Assist in implementing HR initiatives that drive business success and foster a productive work environment.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of HR Management, Psychology, or any related course. 
• You must have at least 3 years of relevant experience in all facets of HR, with a strong background in employee relations, performance management, and a deep understanding of HR best practices
• You must have strong knowledge of local labor laws and HR best practices.
• You must have excellent communication and interpersonal skills.
• You must have the ability to handle sensitive and confidential information with discretion.
• You must be proficient in Microsoft Office.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Alabang, Muntinlupa City 

KEY RESPONSIBILITIES

You will:

• Prepare and issue accurate customer invoices and distribute statements and payment reminders.
• Monitor outstanding balances, follow up on overdue accounts, and maintain debtor records.
• Capture and reconcile supplier invoices; process payment batches per agreed terms.
• Code and process bank and credit card transactions; reconcile customer payments and petty cash.
• Process payroll accurately, submit PAYE and statutory returns, and reimburse employee expenses.
• Prepare GST returns, maintain electronic filing systems, update fixed asset registers, and complete month-end journals.
• Manage client and supplier correspondence professionally; record time spent on client tasks for billing and reporting.
• Adhere to ISO 27001 and ISO 9001 standards, ensuring confidentiality, data integrity, and quality compliance.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in Accounting, Finance, or a related field.
• Minimum of 2 to 5 years’ hands-on experience in end-to-end bookkeeping, managing multiple client accounts.
• Proven experience supporting clients based in Australia and New Zealand; also open to US clients but the majority of experience must be with Australian and/or New Zealand accounts.
• Demonstrated experience in invoicing, financial reporting, and preparation of profit and loss (P&L) statements.
• Strong proficiency in Xero and familiarity with other accounting systems and financial software.
• Must be currently residing in, or able to commute easily to, Clark, Pampanga.

Work Schedule: Early day shift, from 5:00 AM to 2:00 PM.

Work Setup: Work from home (Q1 2026) and will transition to hybrid (Q2 2026) with twice a week onsite. 

Work Location: Clark, Pampanga

KEY RESPONSIBILITIES

You will:

Client Onboarding

• Lead and manage the end-to-end onboarding process for all new clients, ensuring a smooth, accurate, and timely transition into ongoing bookkeeping services.
• Coordinate closely with Client Managers and the Operations Director in Auckland to provide clear onboarding status updates, issue resolution, and progress tracking.
• Participate in discovery calls and pre-onboarding meetings to understand client requirements, systems, and expectations.
• Perform and/or oversee Xero balance conversions, ensuring data accuracy and integrity.
• Prepare and/or review month-end reporting packs for newly onboarded clients.
• Conduct system, process, and data health checks during the transition phase to identify risks and improvement opportunities.

Quality, Compliance & Technical Oversight

• Review GST returns and other statutory compliance reports in accordance with New Zealand regulations and internal standards.
• Review monthly management accounts to ensure accuracy, completeness, and adherence to processes and best practices.
• Manage escalated client issues, providing timely, professional, and technically sound resolutions.
• Provide senior-level technical accounting support to clients and internal teams when required.
• Support client procedures and provide operational coverage during team absences or peak workload periods.

Process Improvement & Operational Excellence

• Contribute to the development, implementation, and continuous improvement of firm-wide policies, systems, and procedures.
• Monitor adherence to best practices, internal controls, and operational standards across the onboarding function.
• Identify, design, and implement process improvements to enhance efficiency, quality, and service delivery.
• Track onboarding team productivity and performance using internal reporting and monitoring tools.
• Oversee the development, implementation, and ongoing compliance with ISO 27001 and ISO 9001 standards.

Team Leadership & Development

• Lead, coach, and support a team of Senior Onboarding Specialists, setting clear expectations, goals, KPIs, and performance standards.
• Foster a positive, collaborative team culture aligned with the organizations core values.
• Provide regular feedback, mentoring, and professional development guidance to team members.
• Support onboarding team inductions, training programs, and individual development plans.
• Maintain open communication with team members and management, promoting transparency and engagement.
• Assist with recruitment and selection activities as required.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Accountancy, Finance, or a related accounting discipline.
• CPA qualification preferred.
• Atleast 8 years of experience in global end-to-end bookkeeping AND works on multiple accounts in Australia and New Zealand
• Minimum of 3 years’ experience in a supervisory or team leader role within the ANZ market.
• Proven, hands-on experience in client onboarding is essential.
• Strong project management, process improvement, and operational excellence capabilities.
• Skilled in XERO and other accounting system
• Excellent verbal and written communication skills, essential for a client-facing leadership role.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working in an offshore accounting or BPO environment is required.

 Work Schedule: Early Day shift (5 am – 2 pm)

 Work Setup: Hybrid

The Finance Officer is responsible for the seamless back-end work (systems and processes), making sure that the data is always accurate, and AR & AP are on time. The Finance Officer directly reports to the General Manager.

KEY RESPONSIBILITIES 

You will:

• Be responsible for overall AP and AR transactions such as collecting POs, sending invoices, collecting payments, and sending payments.
• Support the process of digitizing the entire finance system to ensure that the transition will go well.
• Coordinate with the external stakeholders/consultants (Accountant, Bookkeeper, and Lawyer)

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Accountancy, Financial Management, or any related field. Preferably a licensed Accountant (CPA), but not a requirement.
• You must be a Finance and Accounting professional with at least 3 – 5 years of relevant experience in GL, AP, AR, financial management, and reporting.
• You must have familiarity with accounting system/s and have excellent proficiency in Excel.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Hybrid – Makati City 

The Marketing Manager is responsible for developing and executing comprehensive marketing strategies to promote The Company’s services. This role involves managing brand visibility, content creation, social media engagement, and client outreach to drive business growth and maintain a strong market presence.

KEY RESPONSIBILITIES 
You will: 

• Develop and implement strategic marketing plans aligned with business objectives, including customer acquisition and retention strategies.
• Analyze market trends, competitor activities, and customer insights for marketing strategies.
• Monitor and adjust marketing strategies to improve effectiveness and return on investment, particularly for training and consulting solutions.
• Manage the company’s social media accounts (e.g., LinkedIn, Facebook, and Instagram), ensuring consistent branding and messaging.
• Develop and execute content calendars with engaging posts that promote training programs, thought leadership, and consulting solutions.
• Implement targeted paid campaigns on social media and search engine platforms.
• Monitor key metrics (engagement rates, click-through rates, conversions) and optimize social media campaigns accordingly.
• Respond to inquiries and comments on social media promptly to enhance client engagement.
• Create compelling content for the company website, newsletters, social media, and marketing materials.
• Oversee the design and production of promotional materials for training and development programs.
• Collaborate with consultants and program managers to produce content that supports training offerings and consulting services.
• Identify and cultivate strategic partnerships to expand market reach and enhance service offerings.
• Develop co-marketing initiatives and collaborative campaigns with key business partners.
• Negotiate and formalize partnership agreements, ensuring mutual benefit and alignment with business goals.
• Maintain strong relationships with current partners, regularly evaluating the partnership’s effectiveness and exploring growth opportunities.
• Build and nurture relationships with clients and partners through targeted marketing campaigns.
• Act as a brand ambassador at industry events and conferences, showcasing the company’s value proposition.
• Track and analyze marketing performance metrics to assess effectiveness.
• Prepare reports for the General Manager, highlighting key achievements and areas for improvement.
• Provide actionable recommendations based on campaign performance insights.
• Ensure all marketing activities comply with industry regulations and company policies.
• Manage the marketing budget and ensure cost-effective allocation of resources.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in marketing roles
• Proven success in developing and executing marketing campaigns that drive business growth.
• Proficiency in digital marketing tools, analytics platforms, and CRM systems.
• Strong understanding of brand management and content marketing strategies.
• Excellent leadership, communication, and project management skills.

Work Schedule: Regular shift

Work Setup: Hybrid – Makati, City

The Brand Manager is responsible for developing and implementing regional brand strategies for designated categories (Bakery & Candies / Ready-to-Drink Beverages). This position ensures that brand plans align with global objectives while being tailored to local market dynamics. The role focuses on driving innovation, executing brand-building initiatives, and managing the product portfolio to achieve growth and enhance brand equity across diverse markets.

KEY RESPONSIBILITIES 
You will: 

• Adapt global brand positioning into regional strategies and activation plans.
• Collaborate with country teams to ensure consistent execution and alignment across all consumer touchpoints.
• Oversee assigned innovation projects from concept through launch, ensuring coordination with R&D, Finance, and Supply Chain.
• Track new product performance and propose enhancements as needed.
• Assist in optimizing the product portfolio, including pricing strategies and SKU rationalization, to maximize profitability and maintain market relevance.
• Evaluate consumer trends, competitive activity, and market performance to guide strategic decisions.
• Partner with the Consumer Insights team to integrate data-driven insights into planning.
• Monitor key metrics such as volume, market share, and brand equity, providing regular updates to senior leadership.
• Recommend corrective measures to meet business objectives.
• Work closely with Creative, Media, and Digital teams to deliver integrated campaigns.
• Ensure timely development and deployment of marketing assets and programs.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor’s degree in Marketing, Business, or a related field; an MBA is preferred.
• You must have 3–5 years of experience in brand management or marketing, ideally within the FMCG industry.
• You must have a strong understanding of brand strategy, innovation processes, and consumer insights.
• You must have excellent project management skills and the ability to engage stakeholders effectively.
• You must be capable of working within a matrix organization and managing multiple priorities simultaneously.

Work Schedule: Flexible schedule

Work Setup: Hybrid - Quezon City