KEY RESPONSIBILITIES

You will:

• Build and maintain the services that match lenders and borrowers: lender profiles, published loan configurations and their constraints, and borrowerfacing loan discovery.
• Own the loan lifecycle end to end: application, approval, disbursement, repayment schedules, extensions, overdue handling and demand letters.
• Build lender tools: cash bond balance and history, portfolio and outstanding balance views, and payment history.
• Implement fee, interest and convenience-fee calculations precisely, with tests that cover edge cases and rounding.
• Support KYC, account upgrades (borrower to lender) and credit score features with the admin and compliance teams.
• Build reliable money-movement flows with payment partners (NetGlobal, Finscore, BillEase, ECPay, Giftaway), with idempotency, retries and 
  reconciliation.
• Keep complete audit trails for every financial transaction, status change, and admin action.
• Model data and write performant SQL on MySQL 8 (AWS RDS), including schema changes and safe migrations. 
• Design, build and maintain REST APIs in Express + TypeScript across the lending, transaction, user, partner, notification, messaging and admin 
  services.
• Publish and consume events on Kafka between services and keep message contracts versioned and documented.
• Build real-time features with Socket.IO, such as live chat and ticket updates between borrowers, lenders and support. 
• Configure routes on the KrakenD API gateway, and document endpoints with Swagger/OpenAPI for the mobile and admin teams.
• Deliver push (Firebase, Expo) and SMS (M360) notifications for loan events, due dates and OTPs. 
• Implement secure auth flows: JWT, OTP, MPIN, account lockout and device checks.
• Protect borrower and lender personal data in line with the Data Privacy Act.
• Validate all input with Zod and follow OWASP practices. 
• Write unit and integration tests (Mocha, Chai, Supertest) and keep build validation passing.
• Ship services as Docker containers through AWS CodeBuild/CodeDeploy to EC2 behind load balancers.
• Monitor production with Sentry, take part in incident response, and fix root causes.
• Use AI-assisted tools (Claude Code, GitHub Copilot, Cursor) for coding, test writing, code review and documentation. Verify all output before 
  merging.
• Review pull requests in Azure DevOps, write technical docs, and mentor junior developers.
• Work with product, QA, mobile and admin-portal developers in sprint planning, estimates and releases. 

QUALIFICATIONS:

Work Schedule: Day Shift (9:00 AM to 6:00 PM )

Work Set-up: Full-onsite, Santolan, Pasig

KEY RESPONSIBILITIES

You will:

• Act as the front liner of the company’s customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.
• Explore potential sales opportunities and establish relationships with key decision-making supporters to influence favorable decision-making in projects.
• Understand customers' business and network requirements, provide guidance, analyze their pain points and root causes, and influence their decision-making to improve customer satisfaction and foster a win-win partnership.
• Obtain in-depth insights on the business, collect and analyze marketing data for the given industry, closely track industry trends, seize market opportunities, and plan highlevel summits and exhibitions to enhance brand competitiveness.
• Serve as the PD or core member of sales projects, taking the lead in project operations and helping achieve project objectives.
• Mobilize and organize internal resources of the Company to drive project implementation, ensure the completion of sales tasks, and enhance the Company's
• management and team capability
• Lead or participate in project negotiation, guide contract clause improvement, and oversee project transaction and operation activities, including dispute resolution.

 SKILLS AND QUALIFICATIONS

• Bachelor's degree in Electrical/Electronic Engineering or Business Administration, with strong interest in technical products.
• 5-10 years of experience in Account Management in the ICT industry, preferably in Enterprise / Carrier Business.
• Fundamental knowledge of the ICT products and services
• Good technical knowledge, coupled with a dynamic approach to sales
• Excellent communication and presentation skills
• Goal-oriented and customer-focused team player
• Proficiency in English (Mandarin proficiency is an advantage)

Work Schedule: Regular Shift (8:30 pm - 6:00 pm

Work Set Up: 100% Onsite

This role oversees collaboration, messaging, endpoint management, and compliance services while ensuring platform reliability, security, and alignment with business objectives. The M365 Platform Manager collaborates with infrastructure, security, networking, and application teams to deliver a secure and modern digital workplace.

Key Responsibilities

• Administration and governance of the Microsoft 365 platform, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Intune.
• Develop and execute the Microsoft 365 roadmap, lifecycle management, and service improvement initiatives as needed.
• Manage platform performance, availability, licensing, and capacity planning.
• Partner with security teams to implement Microsoft Defender, Microsoft Purview, Data Loss Prevention (DLP), retention policies, and compliance controls.
• Collaborate with Identity and Access Management (IAM) teams to support Microsoft Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and Role-Based Access Control (RBAC).
• Establish governance standards for collaboration, document management, Teams, SharePoint, and OneDrive.
• Automate administrative tasks using PowerShell, Microsoft Graph API, and Power Automate.
• Incident, change, and problem management activities while ensuring service level agreements (SLAs) are met.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of enterprise Microsoft infrastructure experience.
• 4+ years managing Microsoft 365 environments.
• 3+ years in a technical leadership or management role.
• Experience supporting enterprise environments with 5,000+ users.
• Strong knowledge of Microsoft 365 administration, Azure, and hybrid cloud environments.
• Experience with Microsoft Intune, Microsoft Entra ID, Microsoft Defender, and Microsoft Purview.
• Proficiency with PowerShell and Microsoft Graph API.
• Strong understanding of ITIL service management practices.

Work Set up: Remote, Night Shift (US Shift)

KEY RESPONSIBILITIES

You will:

• Receive, log, categorize, and prioritize incidents and service requests through various channels. Resolve first-line issues and escalate complex concerns to the appropriate support teams.
• Track ticket progress, follow up on pending requests, ensure timely resolution within agreed SLAs, and maintain accurate documentation of incidents, actions taken, and resolutions.
• Manage user account provisioning, modifications, deprovisioning, and coordinate employee onboarding and offboarding activities across systems and platforms.
• Provide regular updates to customers regarding incident status, maintenance activities, service disruptions, and resolutions while maintaining a high level of customer satisfaction.
• Create, update, and maintain knowledge articles and operational documentation to support efficient issue resolution and promote customer self-service capabilities.
• Work closely with internal support teams, vendors, suppliers, and global colleagues to resolve issues, validate information, and improve service delivery.
• Assist in managing software licenses, hardware inventory, procurement activities, asset records, and technology storage facilities to ensure compliance and operational readiness.
• Analyze recurring incidents, identify root causes, recommend process enhancements, support system improvements, and contribute to operational excellence within the Global Customer Operations team.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT Service Desk, Technical Support, or a related role.
• Experience working with ticketing systems and incident management processes.
• Knowledge of user provisioning, onboarding/offboarding, and IT asset management.
• Familiarity with Service Level Agreements (SLAs) and IT service management processes.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with global stakeholders and cross-functional teams.
• Proficiency in Microsoft Office applications and common business systems.

KEY RESPONSIBILITIES

You will:

• Support complex incidents and platform-level issues, including contact center and chatbot technologies.
• Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.

QUALIFICATIONS:

• 8–10 years relevant Service Desk / IT support experience.
• Strong communication.
• ITIL training/background.
• Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, knowledge bases, and software troubleshooting.
• Specifically requires AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.

Work Schedule: Shifting Schedule (24/7 operations; final schedule to be confirmed) 

Work Set-up: Full-onsite, Ortigas, Pasig

The purpose of the role is to maximize business impact by maximizing customer loyalty. The SDM focusses on a set of high impact customers, including a significant number of Gold accounts. Supreme customer satisfaction is the main goal.

Key Responsibilities

• Managing an excellent relationship with your customers
• Maximize customer loyalty
• Receive regular feedback from customers via NPS survey and ensure a high score
• Help your customers proactively towards a higher level of cyber security
• Discover a significant amount of up and cross sell opportunities
• Finding, developing and implementing impactful innovations internally within SDM team
• Proactively helping the SDM team to a higher level of professionalism by coaching and forming lead role in discussions
• You ensure an excellent relationship with related business teams to support customer
  
  

What we are looking for in you:

• Excellent conflict management skills
• Ability to communicate in Japanese and English
• Has thorough understanding of field of expertise (e.g. market/product/service); 
• Plans and completes assignments independently without established framework; 
• Ability to apply theories, concepts, principles and methodologies to difficult and non-conventional assignments; 
• Influences others to accept views/practices and agree/accept new concepts, practices, and approaches; 
• Can influence stakeholders inside and outside the organization
  
  

Location: Taguig City, Metro Manila – 2 days per week onsite

Within the Design Authority, you will be working on Architecture for both business systems as well as corporate services but primarily focused on Workday and Salesforce. Within the design authority you will focus on aligning business needs together with IT long-term strategy.  The DA within the group is a facilitating and cooperative entity that will bridge knowledge and ensure Global Technical Service teams as well as the business engineering teams are aligned, and knowledge is shared were possible. As a member of the DA, you will join project in a very early stage to help and ensure our Systems development cross the group.

Key Responsibilities

As a Solutions Architect you will play a key role in supporting internal GTS projects as well as Business projects with your expertise. You will work in various projects delivering oversight translation to and from business and technical teams and able to work out the final solution together with experts cross the group.

• Deliver architecture documents that meet requirements from various stakeholders and are in line with our strategy.
• Delivery your knowledge and skills to the business engineering teams
• Able to gather and document requirements (functional and technical)
• Align business requirements with strategic long-term plan.
• Present overall architecture if needed to various audiences
• Write long term roadmaps for the systems
• Chair technical sessions with engineering teams and translating those in written technical and functional documentation
• Investigating the ‘as is’ state currently in place across the groups systems and networks. Produce a picture of company assets and where any security concerns may arise.
• Defining and documenting how the implementation of a new system or new interfaces between systems

Qualification:

• Requirement’s analysis
• Experience with at least the following:
  • SalesForce (mandatory)
  • Workday (mandatory)
  • Mulesoft or similar integration tools
  • Cloud solutions
  • High Availability deployment strategy
• Solutions Architecture
• Security principles
• Written functional documentation
• Technical documentation writing
• Familiar with Togaf (or similar frameworks)
• Proactive project membership and attitude
• Strong in T’s and C’s
• Proven experience as an Architect or similar role.
• Prior knowledge of Security architecture in a number of different technologies.
• Strong working knowledge of IT risks, cyber security, and computer operating software
• The aptitude and ability to quickly absorb technical detail of new or unfamiliar technologies is essential.
• Proven experience with writing architecture documentation.
  
  

Location: Taguig City, Metro Manila – 2 days per week onsite

Shift: Mid/UK Shift

One of the leading technology company that provides ICT infrastructure, telecommunications solutions, cloud services, and smart devices. It plays a key role in supporting the country's digital transformation by delivering innovative technologies that connect businesses, communities, and consumers nationwide

KEY RESPONSIBILITIES:

You will:

•  Based on clients’ service requirements, providing optimal technical solution for their Datacom network and preparing high-level and low-level network designs, which can be used for the future deployment of Company Data Communications (Datacom) products
• Conducting Datacom products pre-sales testing Proof-of-Concept (POC) and Network Test Introduction (NTI) according to regression and test cases
• Providing onsite survey, planning, commissioning, integration and acceptance testing for Company Datacom products and solutions during the deployment period
• Providing technical support to customer’s network issues and meeting the SLA commitment in contracts after deployment
• Support equipment health check service for software and hardware inspection, and other necessary remedies to improve the network performances if required, such as version upgrade, patch installation, etc.

QUALIFICATIONS:

• Familiar with Datacom Protocols, like VLAN/STP, VRRP/LACP, OSPF/BGP/MPLS, VPN, VXLAN/E-VPN;
• Understand at least one of the following network solutions and related technology features, Campus network, SD-WAN, WLAN network, Datacenter network
• Have the experiences of network design and implementation for project delivery or the maintenance for one of the Campus network, SD-WAN, WLAN network, Datacenter network minimum
• Good communication skills
• Experience as Network Engineer in Carrier or Enterprise industry.
• Have experiences more than two of the following network solutions, Campus network, SD-WAN, WLAN network, Datacenter network
• With Certificate of the industry, like CCIE, HCIE, etc.
• Have work experiences of Vendors of the ICT manufactures, especially with multi-vendor experiences..

Work Schedule: Morning (8:30 am - 6:00pm)

Work Set-up: Onsite (5 days a week)

One of the leading technology company that provides ICT infrastructure, telecommunications solutions, cloud services, and smart devices. It plays a key role in supporting the country's digital transformation by delivering innovative technologies that connect businesses, communities, and consumers nationwide

KEY RESPONSIBILITIES:

You will:

• Responsible for leading the tasks, budget, workflow and deliverables throughout the stages of multiple projects. You will facilitate the process of the design, survey, installation and testing.
• Develop and deploy project delivery solutions for client.
• Create detailed project plans and monitor progress to ensure timely completion
• Manage project scope, handle changes, and oversee key deliverables and milestones
• Establish project governance, communication channels, and reporting processes to ensure client satisfaction
• Identify potential risks and develop effective mitigation strategies
• Ensure high standards of delivery quality and compliance with EHS (Environment, Health, and Safety) guidelines
• Develop and manage the project budget, ensuring cost control throughout the delivery

QUALIFICATIONS:

• Bachelor’s degree in a related field (Engineering, Business, etc.) and/or industry equivalent experience.
• 5+ years in project management, including bid and construction management
• Strong communication, presentation, and customer relationship skills
• Proficient in Microsoft Office (including MS Project) and managing complex technical projects
• Excellent analytical, problem-solving, and organizational skills
• Demonstrate work ethic, time management, and ability to meet deadlines in a team-oriented environment
• PMP and/or other related industry certification(s) are preferred but not required

Work Schedule: Morning (8:30 am - 6:00pm)

Work Set-up: Onsite (5 days a week)

One of the leading technology company that provides ICT infrastructure, telecommunications solutions, cloud services, and smart devices. It plays a key role in supporting the country's digital transformation by delivering innovative technologies that connect businesses, communities, and consumers nationwide

KEY RESPONSIBILITIES:

You will:

• Act as the front liner of company customer interface, responsible for planning, establishing,maintaining, and promoting customer connections and relationships.
• Explore potential sales opportunities and establish relationships with key decision-making supporters to influence favorable decision-making in projects.
• Understand customers' business and network requirements, provide guidance, analyze their pain points and root causes, and influence their decision-making to improve customer satisfaction and foster a win-win partnership.
• Obtain in-depth insights on the business, collect and analyze marketing data for the given industry, closely track industry trends, seize market opportunities, and plan high-level summits and exhibitions to enhance brand competitiveness.
• Serve as the PD or core member of sales projects, taking the lead in project operations and helping achieve project objectives.
• Mobilize and organize internal resources of the Company to drive project implementation, ensure the completion of sales tasks, and enhance the Company's management and team capability.
• Lead or participate in project negotiation, guide contract clause improvement, and oversee project transaction and operation activities, including dispute resolution.

QUALIFICATIONS:

• Sales chief: lead efforts to conquer new markets and achieve sales growth.
• Strategic expert: gain industry and market insights to guide strategic cooperation between the Company and Key Customer.
• Business master: Establish business rules and ensure transaction quality to support customer business success.
• Project management expert: lead projects, optimize resource allocation, and drive project profitability and customer satisfaction.

Work Schedule: Morning (8:30 am - 6:00pm)

Work Set-up: Onsite (5 days a week)