KEY RESPONSIBILITIES

You will:

• Own a portfolio of mid-market and select enterprise customers across the APAC region and Philippines, serving as the primary post-sales point of contact.
• Manage the full customer lifecycle, including onboarding, product adoption, customer success planning, renewals, and expansion opportunities.
• Lead customer onboarding in collaboration with Solutions Engineers, conducting discovery sessions, adoption planning, implementation guidance, and regular business reviews.
• Drive customer retention, renewal, and expansion by identifying adoption gaps, increasing product usage, and uncovering opportunities for deeper integration.
• Build trusted advisor relationships with customer stakeholders, providing strategic recommendations and ensuring customers realize measurable business value from the company's solutions.
• Own renewal and expansion revenue for assigned mid-market accounts while partnering with Account Executives on enterprise renewals and growth opportunities.
• Conduct regular business and value reviews, presenting product usage insights, best practices, and strategic recommendations to senior customer stakeholders.
• Collaborate closely with Sales, Solutions Engineering, Product, Marketing, and Leadership teams to advocate for customer needs and improve the overall customer experience.
• Capture customer feedback and communicate product enhancement opportunities to internal teams to help influence product roadmap and service improvements.
• Support reseller and channel partners in managing their customers by providing product expertise and acting as an escalation point when needed.
• Develop and improve Customer Success playbooks, documentation, and operational processes that enable the team to scale effectively.
• Represent the company during customer meetings, onsite visits, and industry events across the Philippines and APAC region as required.
• Partner with Sales and Marketing teams to generate customer referrals, testimonials, and case studies that support business growth.

SKILLS AND QUALIFICATIONS

• Has 3–5 years of experience in Customer Success, Account Management, Customer Experience, or another customer-facing role with a proven track record of driving customer retention, renewals, and account growth.
• Experience managing the complete customer lifecycle, including onboarding, adoption, customer engagement, renewals, and expansion.
• Experience supporting mid-market and enterprise customers, preferably across the APAC region.
• Background in the Call Center/BPO, Contact Center, CCaaS, Telephony, Unified Communications, or Customer Experience (CX) industry is highly preferred.
• Experience working with SaaS products and subscription-based business models.
• Strong commercial mindset with experience owning or contributing to renewal and expansion revenue targets.
• Excellent stakeholder management skills with the ability to build relationships with senior executives and technical teams.
• Strong communication, presentation, and relationship management skills.
• Comfortable collaborating cross-functionally with Sales, Solutions Engineering, Product, Marketing, and Leadership teams.
• Ideally possesses technical aptitude with an understanding of software deployments, APIs, SDKs, or enterprise software integrations.
• Highly organized, proactive, self-driven, and capable of managing multiple customer accounts simultaneously.
• Experience working in a startup or fast-paced, high-growth environment is highly preferred.

Work Set Up: Remote; Open to field work (client visits and events)

Work Schedule: Day shift, but must be open to working a mid shift.

The PKI Engineer supports and enhances the enterprise certificate management environment. The role manages the full certification lifecycle, maintain PKI infrastructure, support cloud and infrastructure security initiatives, and help ensure the reliability and compliance of critical certificate services.

KEY RESPONSIBILITIES

You will:

• Administer and maintain PKI infrastructure and certificate lifecycle activities, including issuance, renewal, and revocation.
• Deploy and manage certificates across servers, applications, load balancers, and cloud environments.
• Monitor certificate health and expiration to prevent service disruptions.
• Troubleshoot certificate-related incidents and infrastructure issues.
• Support compliance, audit, and security requirements.
• Develop basic automation using PowerShell, Python, or shell scripting.
• Maintain operational documentation, inventory, and runbooks.

QUALIFICATIONS:

• Has strong background/experience in Wintel
• 5 years in compute, infrastructure, or systems administration.
• 3 years hands on experience managing PKI and certificate services.
• Strong operational experience with Certificate issuance and renewals, Internal and external Eertificates, and Enterprise infrastructure environments
• Technical Skills (Administrator-Level)
  
  • X.509 certificates
  • TLS / HTTPS
• Experience administering Microsoft AD CS and/or enterprise PKI tools.
• Hands-on experience deploying certificates to Windows/Linux servers, IIS, Apache, Nginx, and Load balancers or reverse proxies
• Familiarity with certificate tooling such as Venafi, Keyfactor, AppViewX, DigiCert, Sectigo (any one or more)
• Working knowledge of PowerShell and/or basic Python or shell scripting and ITSM tools (e.g., ServiceNow)

Work Schedule: Hybrid (Onsite – 10 times a month)

Shift Schedule: Graveyard Shift

Location: Makati City

The position is responsible for remotely operating robotic systems to support advanced technology operations from on‑site facilities. It ensures accurate, efficient, and safe execution of tasks using specialized control systems, while maintaining high levels of situational awareness, precision, and responsiveness in a fast‑paced, technology‑driven environment. The role also supports system reliability through monitoring, troubleshooting, maintenance checks, and adherence to operational standards and security protocols.

KEY RESPONSIBILITIES 

• Operate remote‑controlled robotic systems with accuracy and efficiency to ensure smooth performance.
• Utilize virtual reality platforms, specialized software interfaces, and control devices to navigate and manage operations.
• Maintain situational awareness during live system operations to support safe and effective execution.
• Adapt quickly to new technologies, platforms, and system upgrades.
• Follow standard operating procedures and operational guidelines to ensure safety and consistency.
• Perform initial troubleshooting of system issues and escalate concerns to the appropriate teams.
• Collaborate with technical and operations teams to improve workflows and system performance.
• Ensure adherence to security protocols and compliance standards to protect systems and data integrity.
• Conduct routine inspections, preventive maintenance checks, and functional testing during downtime.
• Document operational activities, system performance, and incidents for reporting and tracking purposes.
• Participate in training sessions and support knowledge sharing within the team.
• Follow workplace safety standards to maintain a secure and compliant working environment.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be at least a Senior High School graduate. Having completed at least 2 years in college or being a fresh graduate of any 4- or 5-year course is an advantage.
• You must have gaming experience, particularly in FPS, simulation, strategy, or racing environments. Familiarity with cybersecurity practices related to remote systems (an advantage).
• You must be comfortable working with advanced technologies such as VR systems, controllers, and remote operation tools.
• You must have excellent hand‑eye coordination, reflexes, and rapid decision‑making skills.
• You must have strong problem‑solving abilities to address real‑time operational challenges.
• You must have close attention to detail and the ability to maintain accuracy in repetitive tasks.
• You must have basic English communication skills sufficient to understand instructions and documentation.
• You must be disciplined, focused, and able to work effectively in a structured, technology‑driven environment.

 Work Schedule: Shifting

Work Setup: Onsite – Alabang, Muntinlupa City 

KEY RESPONSIBILITIES 
You will: 

• Building new features and integrations with third-party systems, across both back-end and front-end.
• Developing front-end interfaces in React.
• Performing improvements and bug fixes to ensure system reliability.
• Creating and maintaining automated tests for robust and efficient software.
• Helping to refine user stories and tasks, ensuring they are well understood and actionable.
• Identifying technical debt that needs attention and actively working to address it.
• Utilizing command and event buses in an event-driven architecture style.
• Working within a hybrid ecosystem that combines monoliths and microservices running in a Kubernetes (K8s) cluster in AWS.
• Using Domain-Driven Design to drive the development efforts.
• Maintaining a clear and efficient code structure based on best practices and Domain-Driven Design.
• Conducting code reviews to ensure code quality and best practices.
• Designing and managing RESTful API endpoints.
• Ensuring proper separation of domains and promoting low coupling within the codebase.

QUALIFICATIONS & REQUIREMENTS: 

• 3-5 years of related technical experience
• Previously worked on a travel business systems
• Can consider global or local from software companies
• Hands-on experience with React and PHP Laravel
• Proper knowledge or exposure with RESTful APIs, Kubernetes-K8s, AWS

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Manage Oracle database configurations including installation, testing, maintenance and upgrades on cloud platform deployments
• Optimize the databases’ performance that supports the company’s applications
• Write scripts to automate day-to-day tasks
• Efficiently troubleshoot performance issues and give recommendations for their resolution
• Ensure that all in-house staging systems are kept up-to-date using popular import and export techniques
• Plan and execute regular database backups in accordance with the organization's disaster recovery plans and implement recovery procedures when necessary
• Proactively monitor and patch the production database systems to ensure secure services with minimum downtime according to SLAs
• Install and test new versions of database products and keep up-to-date with the latest releases and related features
• Keep updated with database security features including encryption and key management techniques, in accordance with the Payment Card Industry standards
• Perform database benchmark, stress and performance exercises
• Contribute in the research and planning of scalable database systems

QUALIFICATIONS & REQUIREMENTS: 

• Preferably in possession of a university degree in computing and / or be Oracle certified
• Proficient in Oracle Database Administration with at least 4 years of experience
• Knowledge of Bash and SQL
• Experience in the installation and administration of database installations on Unix/Linux
• Experience in using the multi-tenant architecture, data encryption and performance tuning
• Experience in cloud Database as a Service, especially PostgreSQL or Kafka, is considered an asset.
• Highly motivated professional individual and can perform under pressure
• Attention to detail and experience in a highly collaborative environment is a must
• Possess good communication skills and fluency in written and spoken English
• Strong organizational and time management skills, able to prioritize across different tasks and meet deadlines as per business objectives

Work Setup: Hybrid (3x onsite per week)

 Work Schedule: Mid-shift (2pm-11pm)

Locations: BGC

The position is responsible for designing, developing, and deploying advanced AI‑driven solutions that enhance business decision‑making and operational efficiency. It builds scalable, enterprise‑grade systems leveraging generative AI, large language models (LLMs), retrieval‑augmented generation (RAG), and agent‑based architectures. The role ensures seamless integration of AI solutions across platforms and data sources, while maintaining governance, performance, and reliability standards.

KEY RESPONSIBILITIES 
You will: 

• Design and develop generative AI and agent-based solutions, including RAG pipelines, LLM applications, and multi‑agent workflows.
• Build and enhance AI solutions aligned with enterprise innovation and transformation initiatives.
• Develop applications on centralized AI platforms (e.g., databricks-based environments) and integrate tools and data through APIs and gateways.
• Build, maintain, and optimize vector databases and retrieval systems for efficient information access.
• Lead prompt engineering activities and ensure effectiveness through systematic testing and evaluation.
• Implement LLM operations (LLMOps), including evaluation frameworks, guardrails, and monitoring of performance, usage, and costs.
• Develop and deploy use cases such as intelligent automation tools, AI‑powered insights platforms, and knowledge-based agents.
• Monitor and evaluate AI system performance and recommend enhancements for scalability and efficiency.
• Collaborate with cross-functional teams to ensure integration of AI solutions with business processes.
• Ensure compliance with AI governance, security, and data management standards.
• Continuously explore and adopt emerging AI technologies, tools, and methodologies to improve capabilities.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• You must have 3–6 years of experience in data science, AI, or machine learning roles.
• You must have strong programming skills in Python.
• You must have hands-on experience with LLM and GenAI frameworks such as LangChain, LlamaIndex, or similar tools.
• You must have experience in RAG architectures, vector databases, and retrieval systems.
• You must have experience working with AI platforms, API integrations, and system architectures.
• You must have strong knowledge of prompt engineering, model evaluation, and LLMOps practices.
• You must have working knowledge of SQL and data processing techniques.
• You must have strong analytical and problem‑solving skills.
• You must have excellent communication skills to explain complex technical concepts to stakeholders.
• You must be capable of working in a fast-paced, innovation-driven environment.
• You must be proactive, detail‑oriented, and continuously learning emerging technologies.
• You may have experience in model fine‑tuning, multi‑agent orchestration, MLflow, or cloud-based AI certifications (an advantage).

Work Schedule: Regular day shift

Work Setup: Hybrid , Quezon City 

KEY RESPONSIBILITIES

You will:

• Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
• Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product.
• Scope, lead and execute customer pilots and proof of concepts.
• Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation.
• Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date.
• Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline.
• 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets.
• Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments.
• Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions.
• Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations.
• Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions.
• Proficiency in one or more programming languages such as Python, Go, JavaScript, or similar technologies.
• Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers.
• Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift

The Axway CFT Specialist is heavily involved in Axway Transfer CFT Administration, Installation and Upgrade.

KEY RESPONSIBILITIES

You will:

• Install, upgrade, and configure Axway Transfer CFT (Secure Transport and Flow Manager) and manage Linux/Unix/Windows systems.
• Manage CFT partners (PARTNER objects) to ensure smooth file exchanges with internal and external systems.
• Automate and does scripting of file transfer operations using Shell scripting, Python, or PowerShell.
• Monitors and troubleshoots file transfers for real-time tracking, alerting, and reporting.
• Conducts incident resolution and root cause analysis for file transfer issues.
• Ensures compliance with security standards such as encryption, authentication, and access control.
• Deep understanding of file transfer protocols (Pesit, FTPS and SFTP.) and expertise in Linux/Unix/Windows administration and scripting (CFT Windows/Unix scripting).
• Experience with troubleshooting and performance tuning for CFT and knowledge of encryption, authentication, and security best practices in file transfers.
• PKI, TLS/SSL certificates management. 
• CFT Windows/Unix scripting (sending, resend, error handling). 
• Troubleshooting, analyzing and resolving CFT production problems. 
• Handle tickets and be prioritize accordingly using ServiceNow as a ticketing tool (requests, changes, incidents, problems). 
• Interaction with external customers (Communication issues troubleshooting). 

QUALIFICATIONS

• Bachelor's graduate of any relevant field
• At least 5 years of work experience in Axway CFT and MFT in a high availability environments.
• Experience in automation scripting and Ansible for other automation skills.
• Must have a strong understanding with Axway CFT and MFT Technologies: 
  • Axway Transfer CFT 
  • MFT Technologies
  • Axway Secure Transport 
  • Axway Sentinel
  • Axway Flow Manager 
• Alternative:
  • IBM Sterling MFT Suite (IBM Sterling B2B Integrator, IBM Sterling File Gateway, IBM Connect:Direct, IBM Connect Express) 
  • GoAnywhere 
• Must have any of the following:
  • Pesit
  • FTPS
  • SFTP
• Strong global infrastructure knowledge such as Clustering, Storage, Network, and OS

Location: BGC

Work Schedule: day shift

Work Set-up: Hybrid

As a Technical Account Manager, you will be responsible for helping customers maximize the value of security services to protect their networks. This role focuses on managing customer relationships, supporting service operations, identifying technical enhancements, and acting as a trusted advisor to customers on detection and response capabilities.

This role is ideal for a seasoned SOC Analyst or Sales Engineer with experience in cybersecurity who is looking to broaden their cyber skills with a strong focus on detection and response to cyber incidents.

KEY RESPONSIBILITIES

You will:

• Act as the customer advocate within the organization
• Own the operational relationships with customers.
• Assist the operational teams in resolving issues that arise during the delivery of services.
• Identify and implement technical enhancements to services with the assistance of engineers and architects to drive value for customers.
• Act as a subject matter expert (SME) to customers to improve the quality of service they are receiving.
• Assist with the onboarding of new customers and build an understanding of their business risks.
• Work with onboarding consultants to develop threat models for customers and maintain them throughout the live service.

SKILLS AND QUALIFICATIONS

• Excellent interpersonal and communication skills.
• Good understanding of basic cybersecurity principles.
• Experience working in or around Security Operations Centers (SOC).
• Experience using and/or managing SIEM, EDR, and SOAR platforms.
• Ability to work independently and effectively manage time and tasks.

DESIRABLE QUALIFICATIONS

• Direct experience with Microsoft Sentinel and its ecosystem.
• Good understanding of cloud platforms, particularly Azure.
• Basic scripting ability in languages such as Python, PowerShell, Bash, or similar technologies.

Work Schedule: Monday – Friday, Midshift

Work Setup: Hybrid (2 days onsite per week)

The Oracle Database Administrator supports and manages administration of the database environments, mainly Oracle, for both new and existing projects on cloud platforms. This role also handles variety of tasks from simple installations to complex problem solving, either on staging or mission-critical live environments.

KEY RESPONSIBILITIES

You will:

• Administer Oracle databases across cloud and production environments, including installation, configuration, upgrades, and maintenance.
• Monitor, tune, and troubleshoot database performance to ensure stability, security, and minimal downtime.
• Execute backups, recovery procedures, patching, and disaster recovery activities in line with SLA and security standards.
• Develop scripts and support database benchmarking, testing, and continuous improvement of scalable database solutions.

Qualifications

• At least 4 years of hands-on Oracle Database Administration experience.
• Strong working knowledge of Bash, SQL, and database administration on Unix/Linux environments.
• Experience in performance tuning, backups and recovery, database security, encryption, and multi-tenant architecture.
• Strong attention to detail, collaboration, and good written and spoken English communication skills.
• Degree in Computing, Oracle certification, and exposure to cloud DBaaS technologies such as PostgreSQL or Kafka.

Location: BGC

Work schedule: Mid-shift (2pm to 11pm)

Work set-up: Hybrid (3 days onsite, 2 days wfh)