We are looking for a detail-oriented and analytical CS&L (Customer Satisfaction & Loyalty) Data Analyst to support our Demand Planning team. In this role, you will help drive consumer insight reporting and analytics by managing and automating key reports using Excel, SAP, and Power BI. This position is ideal for someone who thrives in a data-driven environment and is adaptable to evolving business needs.

KEY RESPONSIBILITIES

You will:

• Run and update regular Excel and SAP reports to support planning and insights.
• Develop and automate Power BI dashboards and reporting tools based on SAP/Excel data.
• Maintain accurate and timely report creation and updates.
• Adjust reporting tools and outputs as needed based on business priorities.
• Work closely with internal teams to align on data needs and ensure reporting clarity and usability.

QUALIFICATIONS & REQUIREMENTS:

• 1 to 5 years of experience in Power BI development.
• Strong skills in Excel, Power BI, and data management.
• Familiarity with SAP is a plus.
• Strong attention to detail and analytical thinking.

Work Schedule: M-F, Dayshift
Work Setup: On-site – Sucat, Parañaque
Contract Duration: Minimum 1 year

Responsible for designing, building, and managing robust data pipelines while ensuring seamless data integration that aligns with business needs. This role focuses on improving data processes, enhancing data quality, and enabling advanced analytics through collaboration and innovation.

KEY RESPONSIBILITIES 
You will: 

• Develop and manage end-to-end data pipelines and orchestrate integration workflows that support business objectives
• Drive internal process improvements by automating tasks, streamlining data flows, and optimizing infrastructure for scalability and performance
• Collaborate with data engineers, analysts, and architects to enhance data platform functionality
• Validate and cleanse data to ensure accuracy, completeness, and consistency, including establishing rules for handling anomalies and outliers
• Identify meaningful trends, patterns, and correlations within large datasets
• Recommend and implement improvements to increase data quality and reliability
• Support cross-functional projects by working closely with data analysts and architects
• Convert complex datasets and analyses into clear, impactful visualizations for stakeholder use

QUALIFICATIONS & REQUIREMENTS: 

• You must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Mathematics, or equivalent.
• You must have at least 3 years of working experience as a Data Engineer.
• You must have experience with Azure cloud services (ADF, ADLS, Databricks).
• You must have an in-depth understanding of Data Lake store and Data Warehouse.
• You must have advanced knowledge of SQL and data visualization experience using any BI tool: Microsoft Power BI, Tableau, Qlik.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

KEY RESPONSIBILITIES 
You will: 

• Supervise IT service operations, including handling incidents, problems, changes, and service requests
• Track and assess IT service metrics to ensure compliance with SLAs and KPIs
• Work with IT teams to identify service gaps and implement performance-enhancing solutions
• Establish and update IT service management policies, procedures, and documentation aligned with ITIL frameworks
• Oversee incident management processes, ensuring timely escalation, root cause analysis, and resolution
• Maintain the IT service catalog and ensure optimal service delivery and efficiency
• Conduct routine service performance reviews with stakeholders to uncover improvement opportunities
• Contribute to IT governance and compliance by upholding organizational policies and regulatory standards
• Lead training initiatives to encourage best practices in IT service management across the company
• Keep abreast of developments in ITSM tools, methodologies, and industry trends

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. 
• You must have at least 5 years of experience in IT Service Management, IT Operations, IT Asset Management, or a related role.
• You must have strong knowledge of the ITIL framework and IT service management principles; ITIL certification is a plus.
• You must have experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Familiarity with cybersecurity, IT governance, and compliance standards is an advantage.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

KEY RESPONSIBILITIES

You will: 

• Oversee and maintain cloud platforms such as AWS, Azure, Google Cloud, or others
• Design and implement scalable, cost-efficient cloud solutions
• Monitor usage, performance metrics, and manage cost optimization strategies
• Set up, manage, and troubleshoot virtual and physical servers (Windows/Linux)
• Apply patches, updates, and enforce security configurations
• Develop and maintain backup and disaster recovery plans for key systems
• Enforce security policies, access controls, and proactive threat detection
• Ensure compliance with internal security standards and external regulations
• Conduct audits and vulnerability scans across server and cloud infrastructure
• Manage network settings to ensure high performance of cloud and server systems
• Diagnose and resolve connectivity and availability issues
• Collaborate with network teams to optimize integration between cloud and server systems
• Provide incident response and support for infrastructure-related issues
• Analyze and resolve system performance problems and service outages
• Create technical documentation and deliver training for IT support personnel

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. 
• You must have at least 5 years of experience in cloud computing, server administration, or IT infrastructure. AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Cloud Professional, CompTIA Server+, RHCSA, or Microsoft Certified: Windows Server, highly preferred
• You must have hands-on experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
• You must be proficient in Linux and Windows Server administration.
• You must have experience with scripting and automation (PowerShell, Bash, Python).
• You must be familiar with networking concepts, firewalls, and load balancers.
• You must have an understanding of CI/CD pipelines and DevOps practices.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

The IT Operations Governance Manager is responsible for overseeing the daily operations of IT systems and infrastructure, ensuring reliability, efficiency, and security. This role involves managing IT services, supporting continuous improvement initiatives, and aligning IT operations with broader business goals.

KEY RESPONSIBILITIES 
You will: 

• Guide and support IT teams and partners, promoting collaboration, performance excellence, and a culture of accountability and ongoing improvement
• Work with infrastructure teams to ensure system stability, security, and availability, aligning with organizational needs
• Coordinate responses to IT incidents, ensuring timely resolution and conducting root cause analyses and post-incident reviews
• Continuously assess and enhance IT operational workflows to increase efficiency and reduce service disruptions
• Support vendor relationships and help ensure timely, cost-effective delivery of products and services
• Track IT performance, report key metrics to leadership, document internal processes and technical procedures, and monitor departmental budgets
• Collaborate with other departments to ensure IT solutions and services support strategic business objectives

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. Certifications such as ITIL, CISSP, or similar are desirable.
• You must have at least 10 years of experience in IT operations or a similar leadership role, with hands-on experience in managing IT infrastructure, teams, and projects.
• You must have a deep understanding of IT systems, network architecture, and cloud technologies (e.g., AWS, Azure). Proficiency in ITIL and/or other IT service management frameworks is a plus.
• You must have proven ability to lead, mentor, and motivate cross-functional teams. Strong decision-making and problem-solving skills.
• You must have experience in managing IT projects, including planning, resource allocation, and delivery. PMP or similar certification is advantageous.

Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

The IT Service and Asset Manager ensures the delivery of high-quality, reliable IT services that align with organizational goals. This role focuses on optimizing service operations, enforcing best practices, and driving continuous improvement in line with ITIL standards. The role involves close collaboration with IT teams and key stakeholders to enhance service effectiveness and maintain operational compliance.

KEY RESPONSIBILITIES 
You will: 

• Supervise IT service operations, including handling incidents, problems, changes, and service requests
• Track and assess IT service metrics to ensure compliance with SLAs and KPIs
• Work with IT teams to identify service gaps and implement performance-enhancing solutions
• Establish and update IT service management policies, procedures, and documentation aligned with ITIL frameworks
• Oversee incident management processes, ensuring timely escalation, root cause analysis, and resolution
• Maintain the IT service catalog and ensure optimal service delivery and efficiency
• Conduct routine service performance reviews with stakeholders to uncover improvement opportunities
• Contribute to IT governance and compliance by upholding organizational policies and regulatory standards
• Lead training initiatives to encourage best practices in IT service management across the company
• Keep abreast of developments in ITSM tools, methodologies, and industry trends

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. 
• You must have at least 10 years of experience in IT Service Management, IT Operations, IT Asset Management, or a related role.
• You must have strong knowledge of the ITIL framework and IT service management principles; ITIL certification is a plus.
• You must have experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Familiarity with cybersecurity, IT governance, and compliance standards is an advantage.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

This role involves managing and enhancing the company’s IT infrastructure to support business growth, ensure system reliability, and maintain operational performance.

KEY RESPONSIBILITIES 
You will: 

• Collaborate with the Head of IT to evaluate and recommend infrastructure technologies that align with business needs and growth plans
• Proactively oversee and schedule maintenance for infrastructure systems including WAN/LAN, servers, racks, data centers, and communication tools (e.g., email, instant messaging, phone systems) to ensure system uptime, availability, and performance
• Plan and implement infrastructure projects to improve operational efficiency
• Maintain network uptime and proactively identify and address potential security threats
• Ensure all network-related tasks and responsibilities are kept up to date
• Coordinate with business units to manage and execute infrastructure-related projects
• Analyze system performance and maintenance data to identify issues and recommend process, workflow, or equipment improvements
• Manage vendor and supplier relationships (e.g., IPVPN and email providers) to ensure quality service delivery
• Lead and support the Infrastructure Support Team, monitoring KPIs and ensuring timely, accurate task completion
• Monitor backend application server performance and report any emerging risks

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of IT, Engineering, or any related course. 
• You must have at least 10 years of experience in an IT-related field.
• You must have good vendor management & negotiation skills
• You must have strong troubleshooting and problem-solving skills
• You must have LAN & WAN, Database, Server Administration knowledge
• You must be proficient in Windows Environment, Operating Systems & Microsoft Office
• You must have knowledge and experience in MS SharePoint.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

KEY RESPONSIBILITIES 

You will: 

• Work with multinational leadership to define, build, and deliver on client software projects
• Design, build, and maintain efficient, reusable, and reliable software modules
• Use AWS or Azure APIs to create cloud native software solutions
• Create automated unit and integration tests
• Deploy, run, and monitor AWS or Azure production systems
• Participate in requirements reviews and other technical discussions
• Work as part of a highly collaborative agile team
• Handle large volume of complex technical details, workstreams, and interdependencies

QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor's degree in Math, Computer Science, or other relevant degrees.
• You must have at least  7+ years of hands-on experience writing high-performance, production-grade code using Java, Spring Boot, and Gradle, or similar technologies. 
• You must have deep SpringBoot experience with demonstrated mastery in building RESTful microservices from scratch.
• You must have a deep understanding of JVM internals, garbage collection tuning, and multi-threading for highly concurrent systems
• You must have strong experience in SQL and database query optimization, with 5+ years of hands-on work designing and managing SQL schemas
• You must have expertise in NoSQL data modeling and performance tuning with DynamoDB, Redis, or similar technologies
• You must have experience with DevOps tools (GitHub Actions, CloudFormation, Terraform, Azure DevOps, etc.)
• You must have a strong background in caching and distributed search systems such as ElasticCache, Elasticsearch, or similar
• You must have deep familiarity with AWS cloud infrastructure, including ALB, API Gateway, CloudWatch, CodeDeploy, or similar
• You must have hands-on experience building, deploying, and managing cloud-native applications
• You must have in-depth knowledge of design patterns, algorithmic efficiency, and software architecture best practices

 Work Schedule: Mid Shift (2 pm -11 pm) 

Work Setup: Onsite for the probationary period- Hybrid schedule thereafter

The Service Desk Analyst will be part of the internal IT department within the Service Desk Team. In this role, you will provide 1st and 2nd line IT support in accordance with best practices, ensuring the accurate recording of all reported incidents, changes, and service requests affecting IT infrastructure and networks. Your goal will be to deliver timely and cost-effective resolutions within specified service level agreements. Additionally, you will apply a high level of technical expertise to provide excellent customer service, diagnose infrastructure and network issues, and support both 1st and 2nd line requests effectively.

KEY RESPONSIBILITIES

You will:

• Provide first/second line technical support for all incidents, service requests, tasks and change requests.
• Provide and maintain a high degree of customer service for all support queries.
• Support the organization both remotely and on-site where necessary on a range of the services, systems, and equipment within agreed SLA timescales.
• Manage standard and escalate incidents, service requests, change requests, tasks and project requests and ensuring they are handled in an effective manner and progressed to resolution.
• Need to be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team.
• Ensure all client support requests in the call logging are regularly updated on progress and dealt with in accordance with organization processes.
• Log and maintain details of all organization hardware coming into and leaving the base office in the asset tracker sheet in accordance with the organization equipment order and dispatch process.
• Pre-build and maintain organization hardware and dispatch to client where necessary. You might be required to attend other sites for installs, testing and training where necessary.
• Carry out in-house testing on all hardware, products, and services where necessary.
• Ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults.

QUALIFICATIONS & REQUIREMENTS:

• At least 1-2 years of experience in Service Desk, Helpdesk or Technical Support.
• Proficient in written and verbal communication in the English language.
• Asset and configuration management. You can track, log and correct information to protect assets and components.
• Continual service improvement. You know about developing process efficiency and common ways in which processes are optimized. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
• Customer service management. You can resolve user requests to a minimum of the agreed service level agreement. You know how to empathize with the end user. You can use customer-focused metrics to achieve a satisfying outcome.
• Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Service focus. You know about different products and services.
• Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working)
• Technical understanding. You know about the subject matter and understand what it involves.
• User focus. You have an awareness or understanding of user experience analysis and its principles. You can see the purpose of user stories and focus on user needs.

Work Schedule: Monday – Friday, Must be flexible to UK time 3 pm-12 MN

Work Setup: 100% onsite