The Brand Ambassador Team Lead will be responsible for ensuring the success of our retail points of sale, delivering consistently on-brand, exceptional customer experience through our Brand Ambassadors (BA). You will be accountable for the end-to-end operations of your assigned doors, from ensuring BA performance is up to brand standards, product availability, and proper merchandizing; tracking performance versus sales targets; and assessing opportunities from observing competitor dynamics.

KEY RESPONSIBILITIES

You will:

Team Leadership and Supervision

• Lead, coach and motivate Brand Ambassador to achieve and exceed sales targets
• Ensure that Brand Ambassadors are up to date about product knowledge, trained on selling technique best practices, and compliant with company and grooming standards
• Monitor attendance, punctuality and conduct
• Evaluate Brand Ambassadors to provide performance assessment, feedback and mentoring to consistently improve performance
• Act as main communication link with BAs, Management including Partners (e.g. floor managers)

Retail Operations

• Ensure all doors have Brand Ambassador on post based on sales, location, and management direction (BA headcount, assignment, shifts)
• Ensure product availability, proactively communicating urgent stock situations and monitoring replenishments; as well as coordinating product pull-outs as necessary
• Ensure ‘perfect basics’ with regard to counter experience: Counter is clean and well-maintained, testers are complete, planogram is followed and up-to-date, promotions are communicated, BA is friendly and ensures good customer experience
• Ensure that all new launch assets and merchandizing materials are properly presented in the counters, liaising as needed with Visual Merchandizing
• Ensure stock counts are up-to-date and properly reconciled
• Ensure proper cash reconciliation for brand-operated shops and kiosk

Retail Sales and Performance Management

• Drive sales performance and ensure achievement of assigned targets, monitoring individual and team KPIs
• Support and spearhead collaboration with various teams as needed to ensure sell-out performance meets targets (e.g. Supply Chain, Marketing, Finance)
• Propose and implement action plans to address sales gaps
• Prepare regular sales reports (Daily/ Weekly/ Monthly), and share insights on overall category performance, competitive dynamics, and best practices

QUALIFICATIONS

• Experienced in beauty, personal care, or related industry
• Proven experience in leading, managing, and training field teams, preferably Beauty Advisors or Brand Ambassadors.
• Strong people management, coaching, and communication skills.

Work Schedule: Tuesday to Saturday

Shift Schedule: Day shift (4 days field work, 1 day work-from-home)

Location: Davao or within Mindanao

The Sales Assistant is responsible for independently executing sales and administrative activities to support revenue generation. This role manages assigned leads, conducts outbound sales activities, and applies judgment in client interactions while ensuring high data and process quality.

KEY ACCOUNTABILITIES

You will:

Sales Execution

• Conduct outbound sales calls and follow-ups to acquire or support new accounts
• Manage assigned leads and progress opportunities through defined stages
• Collect and verify client information for job creation and sales processing

Pipeline & CRM Ownership

• Maintain accurate and up-to-date CRM records
• Track activities, outcomes, and follow-ups independently
• Ensure pipeline data reflects current status

Client Communication

• Communicate professionally with US-based clients
• Handle basic objections and questions within defined parameters
• Escalate complex negotiations appropriately

KPI Ownership

• Sales activity and output metrics
• Conversion and completion rates
• CRM accuracy and timeliness
• Quality of client interactions

SKILLS AND QUALIFICATIONS

• 1–2 years of sales, sales support, or customer-facing experience
• B2B sales exposure
• Strong English communication skills with confidence in handling client interactions and follow-ups
• CRM proficiency
• Adaptable and comfortable working in a fast-paced environment while supporting sales operations
• Willing to work onsite during US EST business hours

Work Schedule: Full-Time Onsite

Shift Schedule: Flexible Graveyard Shift (9PM-6AM / 10PM-7AM / 11PM-8AM)

Location: The Curve, BGC

The Career Support Associate is responsible for independently supporting job seekers and employers through the hiring process by coordinating interviews, matching candidates to roles, and driving successful job placements. This role owns execution quality and productivity within defined workflows.

KEY RESPONSIBILITIES

You will:

Job Seeker Support

• Review candidate profiles and assess fit against available job opportunities
• Guide job seekers on profile completeness, readiness, and interview logistics
• Communicate requirements and expectations clearly to candidates

Employer & Placement Support

• Coordinate interview scheduling between job seekers and employers
• Ensure timely and accurate candidate submissions to employers
• Support high-volume placement activity to maximize successful matches

Execution & System Discipline

• Maintain accurate records across tools and systems
• Track outreach, outcomes, and follow-ups independently
• Adhere to quality and turnaround standards

KPI Ownership

• Number of interviews scheduled
• Placement or conversion rates
• Timeliness and accuracy of coordination
• Job seeker and employer satisfaction indicators

SKILLS AND RESPONSIBILITIES

• 4 years of experience in contact center, customer support, or high-volume outbound/inbound calling (preferred experience in recruitment operations)
• Strong English communication and call-handling skills, with the ability to confidently manage difficult conversations and follow-ups with candidates and clients
• Ability to take control of calls, drive conversations effectively, and ensure timely coordination and resolution
• Comfortable working in a fast-paced, high-volume environment with multiple priorities

Work Schedule: Full-Time Onsite

Shift Schedule: Flexible Graveyard Shift (9PM-6AM / 10PM-7AM / 11PM-8AM)

Location: The Curve, BGC

Sales Team Leader is responsible for driving daily sales execution and team productivity by leading, coaching, and supervising Inside Sales Representatives. This role ensures consistent KPI achievement, quality standards, and adherence to sales processes while serving as the first level of people leadership.

KEY ACCOUNTABILITIES

You will:

• Conduct outbound sales calls and follow-ups to acquire or support new accounts
• Drive daily and weekly sales targets through effective supervision and coaching
• Monitor individual KPIs and implement corrective actions as needed
• Ensure consistent execution of sales playbooks and quality standards
• Conduct regular 1:1s, coaching sessions, and performance check-ins
• Support skill development through call reviews, feedback, and on-the-job coaching
• Escalate performance risks appropriately with clear documentation
• Ensure CRM accuracy, pipeline hygiene, and reporting compliance
• Identify recurring execution issues and recommend improvements to management
• Coordinate schedules and coverage to meet business needs
• Act as the primary escalation point for day-to-day execution issues
• Partner with Sales Manager and cross-functional teams on operational alignment

SKILLS AND QUALIFICATIONS

• 3 years of B2B inside sales experience
• 2 years of supervisory or team lead experience
• Strong leadership, coaching, and communication skills, with the ability to influence
• decision-making and drive sales performance
• Adaptable and confident in managing client and team interactions in a fast-paced
• environment
• Willingness to work onsite during US EST business hours
• Experience leading high-volume sales teams
• CRM proficiency and reporting experience

Work Schedule: Full-Time Onsite

Shift Schedule: Flexible Graveyard Shift (9PM-6AM / 10PM-7AM / 11PM-8AM)

Location: The Curve, BGC

The Inside Sales Representative is responsible for independently executing sales activities to acquire new clients and generate revenue. This role manages assigned leads, conducts outbound outreach, and progresses prospects through the sales funnel in line with defined processes.

KEY RESPONSIBILITIES

Main Responsibilities:

• Conduct outreach via phone, email, and SMS to support interviews and placements.
• Manage employer relationships and track hiring metrics to meet KPIs.

Job Seeker Support:

• Match candidates to suitable roles and explain job benefits and requirements.
• Review profiles and suggest resume improvements.

Employer Support:

• Address hiring needs and promote Jobley candidates and services.
• Schedule interviews and submit qualified candidates regularly.

Client Engagement

• Communicate clearly and professionally with US-based clients
• Handle basic objections and negotiations within defined parameters

KPI Ownership

• Revenue or order volume
• Conversion and close rates
• Activity volume (calls, follow-ups)
• CRM accuracy and timeliness

QUALIFICATIONS:

• At least a graduate of high school.
• At least 2 years of contact center (B2B/SaaS) sales experience with exposure in using any CRM.
• Strong English negotiation skills with the ability to influence decisions and build strong client relationships.

Work Schedule: Full-Time Onsite

Shift Schedule: Flexible Graveyard Shift (9PM-6AM / 10PM-7AM / 11PM-8AM)

Location: The Curve, BGC

The position is responsible for leading the Spare Parts and Accessories Sales section to achieve sales targets, strengthen dealer partnerships, and drive business growth. It oversees sales planning, dealer development, budget management, and team performance while ensuring alignment with company objectives and after-sales strategies. The role analyzes market trends, customer behavior, and sales performance to develop effective action plans, improve operational efficiency, and maximize revenue opportunities within the dealer network.

KEY RESPONSIBILITIES:

• Develop annual sales plans, targets, and strategies based on company objectives, market opportunities, and business priorities.
• Establish sales targets by area and dealer, and implement action plans to achieve sales and profitability objectives.
• Monitor sales performance, analyze sales data, and recommend corrective actions to address gaps and opportunities.
• Prepare and present sales analyses, forecasts, and performance reports to management.
• Manage and optimize section resources, including manpower, operating expenses, and budgets.
• Build, implement, and monitor dealer support programs to enhance dealer performance and customer satisfaction.
• Develop and maintain strong relationships with dealers and identify opportunities for dealer expansion and growth.
• Communicate company policies, sales initiatives, and operational requirements to dealers to ensure consistent implementation.
• Gather and analyze market intelligence, including competitor activities, dealer performance, and customer trends, and provide recommendations to management.
• Lead and supervise section personnel, providing coaching, guidance, and performance management to achieve individual and team objectives.
• Coordinate with cross-functional teams to support after-sales operations, product availability, and dealer requirements.
• Standardize sales processes, planning activities, and operational procedures to improve efficiency and consistency.
• Drive continuous improvement initiatives that strengthen sales performance and dealer engagement.
• Support organizational projects and strategic initiatives related to spare parts and accessories sales growth.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business, Marketing, Management, Economics, Finance, or a related field.
• You must have at least 3 years of leadership experience managing a sales team within the automotive industry or machinery after-sales operations.
• You must have at least 3 years of experience handling budget management, KPI management, or performance management.
• You must have strong knowledge of spare parts operations, after-sales business processes, and related products.
• You must have experience in sales planning, target setting, and action plan implementation.
• You must have strong analytical skills and the ability to interpret sales data and market trends.
• You must have knowledge of dealer operations, customer behavior, and after-sales market dynamics.
• You must have project management and action plan execution skills.
• You must have working knowledge of basic finance and accounting principles.
• You must have excellent communication, stakeholder management, and dealer relationship-building skills.
• You must demonstrate strong customer focus, results orientation, compliance, creativity, and a passion for business growth.
• You must have strong leadership capabilities in decision-making, team development, and talent development.
• You must be highly organized, proactive, and capable of driving operational and sales improvements in a fast-paced environment.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite – Mandaue City, Cebu

KEY RESPONSIBILITIES

You will:

• Own a portfolio of mid-market and select enterprise customers across the APAC region and Philippines, serving as the primary post-sales point of contact.
• Manage the full customer lifecycle, including onboarding, product adoption, customer success planning, renewals, and expansion opportunities.
• Lead customer onboarding in collaboration with Solutions Engineers, conducting discovery sessions, adoption planning, implementation guidance, and regular business reviews.
• Drive customer retention, renewal, and expansion by identifying adoption gaps, increasing product usage, and uncovering opportunities for deeper integration.
• Build trusted advisor relationships with customer stakeholders, providing strategic recommendations and ensuring customers realize measurable business value from the company's solutions.
• Own renewal and expansion revenue for assigned mid-market accounts while partnering with Account Executives on enterprise renewals and growth opportunities.
• Conduct regular business and value reviews, presenting product usage insights, best practices, and strategic recommendations to senior customer stakeholders.
• Collaborate closely with Sales, Solutions Engineering, Product, Marketing, and Leadership teams to advocate for customer needs and improve the overall customer experience.
• Capture customer feedback and communicate product enhancement opportunities to internal teams to help influence product roadmap and service improvements.
• Support reseller and channel partners in managing their customers by providing product expertise and acting as an escalation point when needed.
• Develop and improve Customer Success playbooks, documentation, and operational processes that enable the team to scale effectively.
• Represent the company during customer meetings, onsite visits, and industry events across the Philippines and APAC region as required.
• Partner with Sales and Marketing teams to generate customer referrals, testimonials, and case studies that support business growth.

SKILLS AND QUALIFICATIONS

• Has 3–5 years of experience in Customer Success, Account Management, Customer Experience, or another customer-facing role with a proven track record of driving customer retention, renewals, and account growth.
• Experience managing the complete customer lifecycle, including onboarding, adoption, customer engagement, renewals, and expansion.
• Experience supporting mid-market and enterprise customers, preferably across the APAC region.
• Background in the Call Center/BPO, Contact Center, CCaaS, Telephony, Unified Communications, or Customer Experience (CX) industry is highly preferred.
• Experience working with SaaS products and subscription-based business models.
• Strong commercial mindset with experience owning or contributing to renewal and expansion revenue targets.
• Excellent stakeholder management skills with the ability to build relationships with senior executives and technical teams.
• Strong communication, presentation, and relationship management skills.
• Comfortable collaborating cross-functionally with Sales, Solutions Engineering, Product, Marketing, and Leadership teams.
• Ideally possesses technical aptitude with an understanding of software deployments, APIs, SDKs, or enterprise software integrations.
• Highly organized, proactive, self-driven, and capable of managing multiple customer accounts simultaneously.
• Experience working in a startup or fast-paced, high-growth environment is highly preferred.

Work Set Up: Remote; Open to field work (client visits and events)

Work Schedule: Day shift, but must be open to working a mid shift.

KEY RESPONSIBILITIES

You will:

• Drive top-of-the-funnel lead generation for account executives and sales managers.

• Update and manage all sales activities, opportunities, and account information in CRM.

• Consistently achieve monthly quota of qualified opportunities.

• Seek out new opportunities that align with the organization's go to market strategy and execute a coordinated outreach campaign strategy in conjunction with marketing.

• Work closely with the VP Sales and other executives to identify key targets and opportunities, leveraging their skills and network where relevant.

• Work with marketing to build coordinated outreach campaigns, including landing pages, compelling sales collateral, email campaigns and other assets that enable better cut through.

• Build a database of potential clients and the key people of influence in those organisations.

• Identify opportunities in our existing, comprehensive database that have been untapped.

• Delivery high-quality, fully qualified sales leads into the sales function.

SKILLS AND QUALIFICATIONS

• Has 1-3 years experience in a similar role, or a graduate that demonstrates considerable sales acumen and has a clear passion for building a career in sales.

• Experience of working within a SaaS company and an appreciation/understanding of audio AI is a definite advantage.

• Experience in CX vendors, BPO, or contact center environments is highly preferred.

• Experience in handling inbound leads and carrying out an outbound sales motion.

• Experience of working with marketing teams to drive awareness and cut through in your campaigns.

• Experience in using Hubspot or similar CRMs.

• Experience in using Linkedin and specifically Sales Navigator.

• Experience in building target lists, understanding the key data that will make you successful in your role and how to filter out non-opportunities.

• Experienced in crafting and sending multi-touch point email campaigns.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift