The Senior SaaS System Administrator plays a central role in ensuring the reliability, security, and performance of the company’s cloud-based platforms and internal SaaS applications. This position supports both operational excellence and continuous improvement by managing day-to day administration, optimizing system configurations, and partnering with engineering, security, and service delivery teams.

KEY RESPONSIBILITIES

You will:

• SaaS Platform Administration
  • Manage, configure, and maintain core SaaS applications (e.g., Microsoft 365, Atlassian, Salesforce, ServiceNow, Slack, and other enterprise tools).
  • Oversee user lifecycle management, including provisioning, deprovisioning, access control, and license optimization.
  • Monitor system performance, availability, and usage patterns to ensure optimal operation.
• Security & Compliance
  • Implement and enforce security best practices across all SaaS platforms, including MFA, SSO, RBAC, and conditional access policies.
  • Collaborate with the company’s security teams to support audits, risk assessments, and compliance initiatives (ISO 27001, SOC 2, GDPR).
  • Monitor for suspicious activity, misconfigurations, and vulnerabilities within SaaS environments.
• Automation & Optimization
  • Develop and maintain automation scripts and workflows to streamline administrative tasks and reduce manual effort.
  • Identify opportunities to improve system efficiency, reduce costs, and enhance user experience.
  • Support integration efforts between SaaS platforms using APIs, web hooks, and automation tools
• Incident & Problem Management
  • Troubleshoot and resolve SaaS-related incidents, service disruptions, and performance issues.
  • Act as an escalation point for complex technical issues raised by service desk or internal teams.
  • Maintain documentation, runbooks, and knowledge base articles.
• Collaboration & Stakeholder Support
  • Work closely with engineering, IT operations, cybersecurity, and business stakeholders to understand requirements and deliver solutions.
  • Participate in vendor management activities, including evaluating new SaaS tools and managing renewals.
  • Support onboarding and training initiatives for new tools and features.

QUALIFICATIONS:

• Proven experience managing and supporting SaaS-based systems and platforms, ideally in a senior or leadership capacity.
• Experience leading or mentoring teams responsible for SaaS operations, administration, and service delivery.
• Strong understanding of core security concepts related to SaaS environments, including:
  • Role-Based Access Control (RBAC)
  • Identity and Access Management (IAM)
  • API security
  • Authentication and authorization principles
  • General SaaS security best practices
• Ability to assess and manage security risks associated with business-critical SaaS applications.
• Experience driving operational excellence, governance, and system reliability across SaaS platforms.

Work Schedule: Monday to Friday

Shift Schedule: Mid-Shift (3x onsite)

Location: BGC, Taguig City

KEY RESPONSIBILITIES 
You will: 

• Responsible for managing residential mortgage applications from lodgement to settlement
• Supporting brokers through document collection, compliance, lender communication, and settlement coordination using ApplyOnline, Australian lender portals, and mortgage CRMs.

QUALIFICATIONS & REQUIREMENTS: 

• AU Mortgage Processing experience
• End-to-end mortgage loan processing
• Experience with CRM systems (Infinity or MyCRM preferred, but any CRM is acceptable)
• Experience using lender portals
• Serviceability assessment
• Valuation ordering

Work Setup: Full onsite for the first 6 months, hybrid eventually

 Work Schedule: Day Shift (6:00 AM – 3:00 PM) 

Locations: BGC

As a Technical Account Manager, you will be responsible for helping customers maximize the value of security services to protect their networks. This role focuses on managing customer relationships, supporting service operations, identifying technical enhancements, and acting as a trusted advisor to customers on detection and response capabilities.

This role is ideal for a seasoned SOC Analyst or Sales Engineer with experience in cybersecurity who is looking to broaden their cyber skills with a strong focus on detection and response to cyber incidents.

KEY RESPONSIBILITIES

You will:

• Act as the customer advocate within the organization
• Own the operational relationships with customers.
• Assist the operational teams in resolving issues that arise during the delivery of services.
• Identify and implement technical enhancements to services with the assistance of engineers and architects to drive value for customers.
• Act as a subject matter expert (SME) to customers to improve the quality of service they are receiving.
• Assist with the onboarding of new customers and build an understanding of their business risks.
• Work with onboarding consultants to develop threat models for customers and maintain them throughout the live service.

SKILLS AND QUALIFICATIONS

• Excellent interpersonal and communication skills.
• Good understanding of basic cybersecurity principles.
• Experience working in or around Security Operations Centers (SOC).
• Experience using and/or managing SIEM, EDR, and SOAR platforms.
• Ability to work independently and effectively manage time and tasks.

DESIRABLE QUALIFICATIONS

• Direct experience with Microsoft Sentinel and its ecosystem.
• Good understanding of cloud platforms, particularly Azure.
• Basic scripting ability in languages such as Python, PowerShell, Bash, or similar technologies.

Work Schedule: Monday – Friday, Midshift

Work Setup: Hybrid (2 days onsite per week)