HR Business Partner will be a strategic partner to our organization, collaborating closely with business/project leaders to align HR strategies and initiatives with business objectives. He/She will be responsible for providing expertise in areas such as workforce planning, performance management, talent development, organizational effectiveness, and employee retention. The role requires a proactive approach in identifying opportunities for HR intervention and driving initiatives to foster employee engagement, retention, and organizational success.

Key Responsibilities:

• Collaborate with business/project leaders to understand the strategic objectives of the organization and translate them into HR strategies and initiatives.

• Proactively identify HR implications of business plans and provide guidance on people-related matters.

• Serve as a trusted advisor to managers, providing guidance and support on employee relations issues, conflict resolution, and disciplinary actions.

• Partner with hiring managers to identify talent needs and support/coordinate with recruitment leads to develop recruitment strategies to attract, retain, and develop top talent.

• Support the performance management process, including goal setting, performance reviews, and development planning, to drive employee engagement and productivity.

• Facilitate change management initiatives and support leaders in driving organizational change effectively.

• Support HR team in reviewing HR policies and procedures as needed to maintain compliance and alignment with best practices.

• Analyze HR metrics and trends to identify areas for improvement and support data-driven decisionmaking.

• Prepare regular reports and presentations for senior management on HR-related metrics, initiatives, and outcome.

Qualifications: 

• Proven experience as an HR Business Partner or similar role, preferably in a fast-paced environment.

• Excellent communication, interpersonal, and negotiation skills.

• Ability to build strong relationships and influence stakeholders at all levels of the organization.

• Demonstrated ability to manage multiple priorities and thrive in a dynamic environment.

• Analytical mindset with the ability to interpret data and draw actionable insights

In this position, you’ll manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the requirements of the Service Level Agreements (SLAs) set out in the SOW, promptly identify and resolve Service delivery issues including implementation of preventive measures, handle transition management during set-up phase or expansion phase As a key player in the Operations teams, you’ll support the deployment of infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service level reporting mechanisms. As a key leader, you’re to provide exceptional people management, mentorship, and career development to members, including your managers and agents/raters, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity gains. Flag and escalate business risks to both internal and external stake holders, keeping mind the internal strategies to support Innodata overall Project Delivery goals and objectives.

KEY RESPONSIBILITIES

You will:

• Leading end-to-end small to medium project deployment in collaboration with the Total Quality Management (TQM) teams and all stakeholders.
• Supporting total customer satisfaction.
• Supporting all strategies, processes and initiatives of TQM teams and promote collaboration of all Operations leaders as needed and in improving Client’s community and support experience. Playing an active role in improving policies, products, process and support system processes by providing insights and offering suggestions including feedbacks from the team.
• Identifying potential risks or issues with project implementations, and proactively drive communications with internal and external stakeholders.
• Translating business requirements into operations plans.
• Crafting and implementing tracking, monitoring and reporting methodologies of all SLAs required per SOW. Ensuring achievement of KPIs, directing Root Cause Analyses documentation among team members and defining resolution and operations strategies to achieve all SLAs.
• Assessing and prioritizing the top-operations issues affecting the team.
• Collaborating with all support teams, implement project and process kick-offs, monitor and report project/process/initiative status, initiate resolution discussions for any challenges. Manage, monitor and communicate change delivery items as needed.
• Overseeing new hire deployment status to client platforms and knowledge of SLAs. Coordinating mutual goals with TQM teams.
• Initiating productivity, process, security and facilities improvement plans. Partnering with TQM teams to ensure alignment.
• Coaching and mentoring all leaders within your span including how they should drill down on the same people management strategies to agents.
• Bolstering the management of training programs including planning, design, development, implementation, delivery, process review and performance evaluation.
• Supporting management on business and expansion strategies, revenue and profitability goals, and overall financial improvement plans

QUALIFICATIONS:

• Dynamic leader with experience and passion for managing large diverse teams of experts across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity.
• Strategic thinker with strong analytical and problem-solving skills.
• 5+ years of experience in operations and people management experience, including managing leaders, and a strong desire to develop team members.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
• Adaptable and energized by a fast-paced environment. • Possesses creative energy, drive, initiative, commitment, and enthusiasm.
• Exceptional candidate with Bachelor’s degree or equivalent required. Certification on Project Management or Six Sigma a plus.
• Excellent communication skills, written and oral

The US Account Manager is a sales-oriented position that requires self-direction, substantial client relations experience, and supervisory skills. This position works closely with other Account Managers, and the rest of the Sales - Operations team members to attain sales targets in the geographic region assigned.

KEY RESPONSIBILITIES

You will:

• Incubating more opportunities with existing clients by further cultivating relationships with these accounts
• Expanding the company's clientele by converting prospects to clients
• Securing repeat business from new clients by ensuring that all their needs and demands are satisfied
• Conducts pre-sales and post-sales activities such as providing information about our products/services and answering questions and inquiries related to our products/services
• Works with other Account and Business Development Managers in sales lead generation activities and in maintaining a database of qualified sales leads.
• Handles issues regarding the product or service and works with Sales - Operations team in developing and delivering bid proposals to clients.
• Ensures client satisfaction and retention
• Assists the Sales - Operations Team with project management by setting deadlines, defining scope, and accomplishing project deliveries within approved budget
• Takes initiative and responsibility in monitoring bids and projects' status by performing follow-up calls/emails to clients
• Develops sales plans (i.e. rate cards, partnership deals & agreements, etc.) to generate more revenue from key accounts and coordinates with the Operations Team Lead in implementing them
• Maintains regular communication with existing clients thru emails, calls, and/or face-to-face contacts to solicit service feedback, address issues, and ensure high level of client satisfaction
• Communicates client feedback effectively and works with Sales - Operations Team Lead in resolving all outstanding issues related to speed and service quality
• Undertakes market research for potential clients (leads and prospects) and provides this information to Management
• Assists Management in analyzing results of sales efforts, suggesting adjustments as necessary to improve business results and achieve success

Qualifications:

• Bachelor's/College Degree is required
• At least 2 Years of Account Assistant or Account Management experience in the Market Research (panel selling field experience is an advantage) or any industry; or must have at least 2 years experience as Senior Project Coordinator

Location: Cubao, Quezon City

Work Schedule: Monday to Friday | Hybrid (3x a week onsite) | 8:00pm to 5:00am

In this position, you’ll be expected to manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the requirements of the Service Level Agreements (SLAs) set out in the SOW in partnership with the Project Managers, promptly identify and resolve Service delivery issues including implementation of preventive measures, handle transition management during set-up phase or expansion phase. As a key player in the Operations teams, you’ll support the deployment of infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service level reporting mechanisms. Provide guidance to Team Managers and identify corelations with the Total Quality Management processes. As a leader, you’re to provide people management, mentorship, and career development to members, including your managers and agents/raters, achieve low attrition levels and high employee engagement. Drive Team Managers to deliver continuous improvement and productivity gains. Collaborate with Training and Quality Managers and Trainers to ensure the blend and harmony of training and quality assurance initiatives with Project Delivery initiatives to optimize production time. Flag and escalate business risks to both internal and external stake holders, keeping mind the internal strategies to support overall Project Delivery goals and objectives. 

Qualifications:

• Dynamic leader with experience and passion for managing large diverse teams of experts across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity.
• Strategic thinker with strong analytical and problem-solving skills.
• 5+ years of experience in operations and people management experience, including managing leaders, and a strong desire to develop team members.
• Emphathy for the client community and passion to create an exceptional experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by fast-paced environment. • Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
• Excellent communication skills, written and oral. • Bachelor’s degree or equivalent required. Certification on Project Management or Six Sigma a plus.

A SAP FICO Consultant is an individual who specializes in configuring and implementing the SAP FICO module for the client.

KEY RESPONSIBILITIES

You will:

• Conduct full implementation of Finance & Controlling Modules in SAP S/4HANA.
• Perform configuration of the product, maintenance and/or enhancement of SAP modules to align with business requirements.
• Participate in problem identification and assist in developing solutions.
• Provides ongoing SAP functional system support. Communicates and interacts with technical team and client to resolve functional issues to meet client requirements.

QUALIFICATIONS

• Bachelor's Degree
• Min of 6 years’ experience in SAP FICO and S/4 HANA
• Full cycle Implementation experiences
• Open to relocate in KL, Malaysia

Location: Kuala Lumpur, Malaysia

Schedule: Hybrid | Flexible Day Shift