Job Description

KEY RESPONSIBILITIES

You will:

• Operate various client systems and perform complex tasks and activities without supervision.
• Follow company’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Analyze operation problems, notify related parties and propose solutions.
• Develop procedures and ensure the implementation meets compliance requirements.
• Set up the task structure and new task information.
• Assist with output conversion.
• Communicate with the client via email.
• Identify client needs and propose solutions.
• Assist with client management.
• Facilitate part of the con-call.
• Build a relationship with the client.
• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions.
• Perform timely trouble-shooting.
• Ensure the unit/team meets the compliance requirements.
• Set up a training plan, manage the training process and deliver the training.
• Coach the Junior Trainer on the training.
• Analyze the data, and generate and present the report.
• Assist with new client on boarding.
• Independently on-board new tasks.

QUALIFICATIONS & REQUIREMENTS:

• 2 years experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site