KEY RESPONSIBILITIES

You will:

• Develop and maintain delivery frameworks, governance standards, and operational controls for large-scale F&A operations (R2R, P2P, O2C).
• Ensure delivery models, SLAs, KPIs, and controls are operationally feasible and optimized for speed, quality, scalability, and cost efficiency.
• Validate upstream inputs across O2C, P2P, and R2R to ensure accurate downstream processing and minimize defects.
• Collaborate with cross-functional leaders—including clients, finance stakeholders, and internal delivery teams—to ensure aligned execution and outcomes.
• Work with enablement and analytics teams to convert business requirements into actionable plans, dashboards, and operational reporting.
• Continuously enhance delivery models, capabilities, and tools to maintain alignment with client contracts and organizational standards.

QUALIFICATIONS

• Extensive experience leading F&A delivery across R2R, P2P, and O2C in a BPO or shared services environment.
• Strong background in service delivery management, including SLA governance, productivity, quality, and accuracy.
• Solid understanding of large-scale F&A operating models, controls, and continuous improvement methodologies.
• Deep knowledge of billing, collections, disputes/deductions, cash application, order & credit management, and master data processes.
• Experience with ERP platforms (SAP, Oracle, Salesforce or similar) and related process integrations.
• Strong analytical and problem-solving abilities, with a proven ability to resolve complex delivery challenges.
• Proficiency in performance management tools (SLA dashboards, trackers, issue logs) and disciplined documentation practices.
• Knowledge of forecasting, capacity planning, and operational risk controls within F&A shared services.
• Minimum of 7 years in management roles overseeing 50+ headcount across multi-functional teams.
• Excellent leadership, communication, and stakeholder management skills with the ability to influence outcomes across teams.

Location: Eastwood City Libis/UP Ayala Techno hub
Work Set-up: Full Onsite
Schedule: Night shift/Rotation