KEY RESPONSIBILITIES
You will:
• Oversee and optimize the end-to-end Order-to-Cash (OTC) process, including order management, invoicing,
credit and collections, dispute resolution, and cash application.
• Ensure accurate and timely processing of OTC activities in alignment with approved process maps, Desktop
Procedures, SLAs, and compliance standards.
• Lead all process-related interactions with clients, customers, and third-party partners, including meetings,
issue logs, and governance reporting.
• Drive operational performance by setting objectives, monitoring KPIs, analyzing trends, and ensuring service
delivery meets or exceeds contractual expectations.
• Make timely, data-driven decisions, proactively identifying risks, preventing potential issues, and
implementing corrective actions when needed.
• Manage and support the transition, stabilization, and continuous improvement of OTC processes.
• Oversee order processing accuracy, billing compliance, credit management, collections effectiveness,
dispute resolution, and cash application accuracy across the OTC cycle.
• Lead process improvement and automation initiatives to enhance productivity, reduce defects, simplify
workflows, and standardize best practices.
• Ensure adherence to internal controls, regulatory requirements, audit standards, and maintenance of
up-to-date escalation matrices and Desktop Procedures.
• Provide regular reporting and analysis of key OTC metrics such as DSO, overdue accounts, cash flow, and
root-cause insights to leadership.
• Manage, mentor, and develop the OTC team—ensuring cross-training, knowledge retention, efficient
workload distribution, and strong employee engagement.
• Foster a collaborative, high-performance culture focused on operational excellence, customer satisfaction,
continuous learning, and process discipline.
QUALIFICATIONS
• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (MBA preferred).
• 7+ years of experience in OTC or related areas, with at least 5 years in a managerial or leadership role.
• Strong understanding of end-to-end OTC processes, including order management, billing, credit, collections,
disputes, deductions, and cash application.
• Experience working with ERP systems such as SAP or Oracle, including familiarity with automation and
optimization tools.
• Proven ability to lead multi-functional teams, manage 50+ headcount, and develop talent through coaching,
mentoring, and cross-training.
• Excellent analytical and problem-solving skills; able to interpret complex data and implement effective
solutions.
• Strong leadership, communication, and stakeholder management skills, with the ability to manage customer
relationships and internal governance requirements.
• Proficiency in financial reporting, KPI tracking, DSO management, and forecasting related to OTC
performance.
• Knowledge of compliance requirements, audit processes, and industry best practices in credit, collections,
billing, and cash application.