Job Description

Responsible for preparing monthly aging reports, analyzing collection performance, and recommending improvements based on trends. He or she will supervise and train collection staff, handle escalated concerns from clients, and manage partnerships with collection agencies. Additionally, oversee the collection process, conduct negotiations for payment or settlement, and coordinate legal proceedings when necessary, while also managing repossession and disposal activities as needed.

KEY RESPONSIBILITIES

You will: 

Strategic

• Prepare monthly aging report
• Analyze collection performance and trend
• Recommend improvements on collection activities based on result of analysis
• Monitor collection status of all accounts
• Estimate bad debt recovery
• Recommend tools for collection productivity and results

Supervisory

• Hire and train qualified collection staff
• Oversee and evaluate performance of collection staff
• Handle escalated collection concerns of clients
• Endorse reliable collection agencies,
• Manage collection agency partners

Collection

• Conduct review of past due account and negotiate payment or settlement recommendation to the client
• Implement remedial measures to update the account
• Prepare and recommend endorsement of accounts for litigation
• Coordinate with the legal partner and collection agency for the litigation process
• Recommend adjustment / waiver of fees upon full settlement of account
• Conduct repossession and disposal of car.

QUALIFICATIONS:

• Completed Bachelor’s Degree in any business course.
• At least 6-8 year working experience in collection, preferably at least 3 years in auto loan
• Considerable experience in high volume collections
• Considerable experience working in or with collection agencies is an advantage
• Considerable experience in credit analysis is a great advantage
• Strong knowledge of collection legal process
• Strong analytical and mathematical skills
• Good in negotiation
• With good problem-solving skill
• Excellent customer service skill.
• Equipped with excellent skill at excel
• With good professional impression
• Trustworthy
• Self-motivated
• Goal-driven
• Dynamic and can work well with all members of the organization.

Work Location: Mandaluyong, City

Work Setup: Onsite; Monday - Friday.