Job title: Customer Service Representative
Job type: Full-Time
Emp type: Full-time
Industry: FinTech
Functional Expertise: Operations
Skills: CSR Customer Service
Location: Vertis North, Quezon City
Job published: 2025-03-09
Job ID: 43012

Job Description

KEY RESPONSIBILITIES

You will:

  • Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
  • Maintain detailed and current knowledge of the company's/assigned client's products and services.
  • Analyze customer service needs for communication to service and technical departments, when applicable.
  • Requires ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS & REQUIREMENTS:

  • Minimum Highschool Graduate
  • With 6 Months BPO Experience or any US Customer Service Background.
  • College graduates with no experience are welcome to apply
  • Candidate must be flexible to work at any shift

Work Schedule: Graveyard shift 
Work Setup: Work-on site