Job Description

The Customer Relations and Contract Management Officer holds a dual function of delivering exceptional client service across the entire customer journey while ensuring full compliance with contract documentation. The role leads a team of associates and is tasked with enhancing customer experience, streamlining client communications, overseeing the prompt preparation and notarization of contracts, and collaborating with internal teams to ensure a smooth turnover and documentation process.

 KEY RESPONSIBILITIES 

 Customer Relations & Experience

• Lead the Customer Relations team in managing inquiries, concerns, home turnovers, and the post-reservation journey.
• Ensure consistent, empathetic client servicing aligned with Dolmar Land’s standards, while monitoring satisfaction and driving improvements.
• Guide clients through the turnover process, ensuring completeness of documents and a smooth, welcoming experience.
• Collaborate with Sales, Engineering, and Accounts teams to deliver a seamless client journey.

 Contract Compliance & Documentation

• Manage the preparation, review, notarization, and safekeeping of all contract documents.
• Ensure accuracy, compliance, and timeliness of contract processing to support revenue recognition and home turnover.
• Maintain proper archiving systems and align templates with legal, finance, and compliance requirements.

 Cross-Team Coordination & Reporting

• Partner with Finance and Client Financing teams on KPIs, reporting, and process improvements.
• Provide regular updates on contracts, client concerns, and service metrics.
• Drive initiatives to improve workflows, documentation standards, and client servicing.
• Ensure continuity and proper file management through coordination with shared systems.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor’s Degree in Business Administration, Legal Management, Communications, or a related field.
• You must have 3–5 years of experience in customer service, legal documentation, or client operations.
• You must have at least 2–3 years of supervisory or team lead experience, preferably in real estate or property development.
• You must have strong customer relations and excellent verbal and written communication skills.
• You must be organized, systematic, and capable of leading a team in managing multiple documents, clients, and deadlines.
• You must be proficient in Microsoft Office, digital file management systems, and customer tracking tools.
• You must be able to work cross-functionally and remain effective under pressure in a dynamic, client-facing role.

 Work Schedule: Regular shift (8am – 6pm) 

Work Setup: Onsite – Mandaluyong City