KEY RESPONSIBILITIES
You will:

Ensure reliable internet and network performance across all locations
Resolve issues quickly (SLA >24 hours if within our control, >3 days if external unless a timeline from the provider exceeds this)
Standardize setups across all branches
Main point of contact for ISPs and tech vendors: Applications, Renewals, Performance management
Manage and optimize all operational systems (ex. Zenoti, Notion, to some extent Sprout/HR tools, and other internal toolkits)
Act as SME
Identify and implement automations to reduce manual work and improve efficiency
Support new branch openings on the tech side (ISP setup, hardware setup)
Resolve escalated tech issues
Maintain basic security, access controls, and data privacy compliance
Oversee IT equipment, maintenance, and standardization

QUALIFICATIONS & REQUIREMENTS:

Bachelor’s degree in Accountancy / Accounting Technology / Finance (CPA is a plus but not required if strong experience).
8–10+ years accounting experience, with 3+ years in a supervisory/manager role.
Strong in bank reconciliation, treasury/cash management, internal controls, month-end closing.
Experience in multi-site operations (clinics/retail/F&B/hospitality) strongly preferred.
High proficiency in Excel/Google Sheets; comfortable building trackers/dashboards.
Experience with accounting systems (e.g., QuickBooks Online, Xero, or similar).

Work Schedule: Dayshift (9 am – 6 pm)

Work Setup: Hybrid (3x onsite per week)

Locations: BGC