Job Description

The Brand Ambassador Team Lead will be responsible for ensuring the success of our retail points of sale, delivering consistently on-brand, exceptional customer experience through our Brand Ambassadors (BA). You will be accountable for the end-to-end operations of your assigned doors, from ensuring BA performance is up to brand standards, product availability, and proper merchandizing; tracking performance versus sales targets; and assessing opportunities from observing competitor dynamics.

KEY RESPONSIBILITIES

You will:

Team Leadership and Supervision

• Lead, coach and motivate Brand Ambassador to achieve and exceed sales targets
• Ensure that Brand Ambassadors are up to date about product knowledge, trained on selling technique best practices, and compliant with company and grooming standards
• Monitor attendance, punctuality and conduct
• Evaluate Brand Ambassadors to provide performance assessment, feedback and mentoring to consistently improve performance
• Act as main communication link with BAs, Management including Partners (e.g. floor managers)

Retail Operations

• Ensure all doors have Brand Ambassador on post based on sales, location, and management direction (BA headcount, assignment, shifts)
• Ensure product availability, proactively communicating urgent stock situations and monitoring replenishments; as well as coordinating product pull-outs as necessary
• Ensure ‘perfect basics’ with regard to counter experience: Counter is clean and well-maintained, testers are complete, planogram is followed and up-to-date, promotions are communicated, BA is friendly and ensures good customer experience
• Ensure that all new launch assets and merchandizing materials are properly presented in the counters, liaising as needed with Visual Merchandizing
• Ensure stock counts are up-to-date and properly reconciled
• Ensure proper cash reconciliation for brand-operated shops and kiosk

Retail Sales and Performance Management

• Drive sales performance and ensure achievement of assigned targets, monitoring individual and team KPIs
• Support and spearhead collaboration with various teams as needed to ensure sell-out performance meets targets (e.g. Supply Chain, Marketing, Finance)
• Propose and implement action plans to address sales gaps
• Prepare regular sales reports (Daily/ Weekly/ Monthly), and share insights on overall category performance, competitive dynamics, and best practices

QUALIFICATIONS

• Experienced in beauty, personal care, or related industry
• Proven experience in leading, managing, and training field teams, preferably Beauty Advisors or Brand Ambassadors.
• Strong people management, coaching, and communication skills.

Work Schedule: Tuesday to Saturday

Shift Schedule: Day shift (4 days field work, 1 day work-from-home)

Location: Davao or within Mindanao