The General Manager is a senior leadership role responsible for steering strategic direction, ensuring operational excellence, and driving sustainable growth in a training and consulting organization. This role involves managing day-to-day operations, strengthening client relationships, and leading a high-performing team. Ideal for a visionary leader with deep expertise in training, consulting, and organizational development.

KEY RESPONSIBILITIES :

• Strategy & Growth: Lead the execution of strategic initiatives, identify market opportunities, and align organizational goals with long-term growth plans.
• Business Development: Drive revenue through effective sales strategies, client acquisition, and long-term relationship building.
• Operations Management: Oversee day-to-day functions, streamline processes, and ensure high-quality service delivery.
• Financial Oversight: Collaborate on budget planning, monitor financial performance, and implement scalable revenue strategies.
• Team Leadership: Build and mentor a collaborative, high-performing team; implement talent development and succession planning.
• Marketing & Branding: Guide marketing strategies to strengthen brand presence and expand reach through content, campaigns, and partnerships.
• Compliance & Governance: Ensure legal and regulatory compliance, protect intellectual property, and report to stakeholders on business performance. 

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in any field.
• You must have at least 5–7 years of progressive leadership experience in training, consulting, or related industries, with direct involvement in strategy, operations, and business growth.
• You must have a proven ability to establish and maintain strategic partnerships with clients, stakeholders, and industry leaders.
• You must have a strong track record of driving business growth and meeting revenue targets, including successful market or segment expansion.
• You must have a solid understanding of organizational development and training methodologies, including current trends in digital learning and instructional design.
• You must have exceptional leadership, communication, and interpersonal skills, with the ability to inspire teams and foster cross-functional collaboration.
• You must have proficiency in financial management, including budgeting, forecasting, and ensuring long-term financial health.
• You must have experience in change management and the ability to implement innovative solutions in times of uncertainty.
• You must be data-driven, with the ability to analyze key performance indicators, market trends, and financial data to inform strategic decisions.
• You must be digitally literate, with experience using AI tools, automation, or leading digital transformation initiatives in a business setting.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Hybrid – Makati City 

Manages the entire Global Business Service Center organization by maintaining and developing the right strategic vision and tactical framework (business development, service management, operations, continuous improvement, P&C, change and communication) together with Corporate Functions Heads, Innovate Global Processes Department and key opinion leaders in the S&M country & Production organizations to deliver and expand overall GBSC services.

KEY RESPONSIBILITIES 
You will: 

• Set and execute GBSC’s strategic direction in alignment with global goals
• Oversee daily operations, service quality, and cost efficiency
• Lead transformation projects and implement continuous improvements
• Work closely with global leaders to ensure service alignment and satisfaction
• Manage performance metrics, budgets, and productivity targets
• Drive digitization and innovation across processes
• Lead and grow a high-performing team, ensuring strong engagement
• Co-lead the setup and expansion of the Manila GBSC hub 

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a Master’s degree in business or a related field.
• You must have at least 5 years of experience in senior management roles.
• You must have experience leading large shared service centers with 300 or more employees.
• You must have a strong background in change management, digitization, and stakeholder engagement.
• You must have experience working with multinational companies.

 Work Schedule: Regular shift (8am – 5pm) 

Work Setup: Onsite, Laguna