• Design and architecture of specific features within the SaaS application. A solid understanding of the 12-factor app approach (or similar methodology) for designing distributed applications.
• Research - Client is highly motivated to continue to use cutting edge development tools, methodologies, and approaches. As part of this role, there will be an ongoing requirement to research, evaluate and recommend:
• Appropriate tool chains - Improvements to development processes
• Future technologies to pursue - New cloud native technologies and products
• Agile - Embraces the Agile manifesto. Responsible for analysing work to be carried out, estimates effort and risk associated with all changes. Provide effective communication to stakeholders, around team’s goals and progress throughout the sprint.
• Development and Implementation - Hands-on developer to build and execute application development tasks. Work closely with others in the development team to assist with ensuring that best practise design and implementation is being followed. Follow programming best practise and coding guidelines, version control, automated build and test processes.
• System Test and Deployment - All engineers are accountable for quality and the building of test automation suites, design of tests criteria, including unit tests to validate subsystems as well as the complete integration of the end-to-end system. Drive the tuning effort and assist in scalability/performance testing.
• Bug fix and Continuous improvement - Continuous monitoring of system health and performance. Teams build, test, deploy and maintain their software products. Review performance reports and recommend improvements.

• Strong proficiency in C# and experience with .NET framework.
• Experiences building and deploying cloud native solutions on Azure (or AWS).
• Competent in designing and developing software within API & microservice architecture.
• Experience with building efficient SQL database queries & Stored Procs
• Experience with REST services using JSON OpenAPI specification
• Knowledge of common design patterns and when/how to use them
• Experience in designing to address Non-functional requirements and making sensible design decisions (e.g. security, scalability)
• Experience with event driven architecture and Domain Driven Design concepts
• Automated testing (unit, component and integration test automation)
• Experience in developing with trunk-based development approach
• Understanding of Continuous integration and delivery
• Experience with containerisation and virtualisation platforms, especially Docker

KEY RESPONSIBILITIES:

You will:  

• Create and maintain documentation
• Perform all routine tasks according to process and checklists
• Monitor infrastructure and applications services
• Alert and take appropriate action
• Participate in cross-functional teams within GTS as directed by the TechOps Team Managers.

Essential skills

• Microsoft Server technologies such as Active Directory, Group Policy and DNS
• Linux operating systems, build and configuration
• Hypervisor/s administration (VMware experience preferred)
• Backup solutions (Veeam experience preferred)
• Network experience (IPv4, DNS, DHCP, Firewalling)

Desirable skills

• Automation skills (Ansible)
• Experience of Rancher/Kubernetes
• SAN technologies (iSCSI/NFS)
• Server hardware build and maintenance
• Knowledge of Cloud platforms (IaaS, PaaS in AWS/Azure)
• Database management (Microsoft SQL and Postgres)
• Application/Network monitoring tools (CheckMK, Zoho preferred)

Work Set Up: Hybrid, 2-3X weekly onsite

Work Location: BGC, Taguig

We are seeking a highly skilled and experienced Wide Network Officer to join our IT Infrastructure team. You will be responsible for ensuring reliable, secure, and high-performance network services across all company sites and remote connections.

KEY RESPONSIBILITIES 
You will: 

• Design, implement, and maintain enterprise-level Wide Area Network (WAN) and Local Area Network (LAN) systems.

• Configure, monitor, and troubleshoot Palo Alto Networks firewalls, VPNs, and security policies.

• Conduct regular network performance analysis, capacity planning, and optimization.

• Manage and maintain network devices such as switches, routers, and load balancers.

• Collaborate with internal departments and external vendors for network-related projects and upgrades.

• Monitor and respond to network alerts and incidents in a timely manner, including root cause analysis and documentation.

• Ensure network security best practices are followed, including patch management, access controls, and vulnerability assessments.

• Maintain network diagrams, documentation, and inventory for all network assets.

• Provide technical support and training to IT staff and end-users related to network connectivity issues.

• Participate in business continuity and disaster recovery planning for the network infrastructure.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Information Technology, Computer Engineering, or a related field.

• Minimum of 5 years of experience in network administration, including WAN and LAN environments.

• Hands-on experience with Palo Alto Networks firewalls and security tools (PAN-OS, GlobalProtect, etc.).

• Strong knowledge of TCP/IP, BGP, OSPF, VLANs, VPNs, and network security protocols.

• Experience with other network hardware and platforms (e.g., Cisco, Juniper, Fortinet) is a plus.

• Excellent problem-solving, communication, and documentation skills.

Work Schedule: Flexible schedule

Work Setup: Flexible

Work Location: Quezon City

Responsible for designing, building, and managing robust data pipelines while ensuring seamless data integration that aligns with business needs. This role focuses on improving data processes, enhancing data quality, and enabling advanced analytics through collaboration and innovation.

KEY RESPONSIBILITIES 
You will: 

• Develop and manage end-to-end data pipelines and orchestrate integration workflows that support business objectives
• Drive internal process improvements by automating tasks, streamlining data flows, and optimizing infrastructure for scalability and performance
• Collaborate with data engineers, analysts, and architects to enhance data platform functionality
• Validate and cleanse data to ensure accuracy, completeness, and consistency, including establishing rules for handling anomalies and outliers
• Identify meaningful trends, patterns, and correlations within large datasets
• Recommend and implement improvements to increase data quality and reliability
• Support cross-functional projects by working closely with data analysts and architects
• Convert complex datasets and analyses into clear, impactful visualizations for stakeholder use

QUALIFICATIONS & REQUIREMENTS: 

• You must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Mathematics, or equivalent.
• You must have at least 3 years of working experience as a Data Engineer.
• You must have experience with Azure cloud services (ADF, ADLS, Databricks).
• You must have an in-depth understanding of Data Lake store and Data Warehouse.
• You must have advanced knowledge of SQL and data visualization experience using any BI tool: Microsoft Power BI, Tableau, Qlik.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

KEY RESPONSIBILITIES 
You will: 

• Supervise IT service operations, including handling incidents, problems, changes, and service requests
• Track and assess IT service metrics to ensure compliance with SLAs and KPIs
• Work with IT teams to identify service gaps and implement performance-enhancing solutions
• Establish and update IT service management policies, procedures, and documentation aligned with ITIL frameworks
• Oversee incident management processes, ensuring timely escalation, root cause analysis, and resolution
• Maintain the IT service catalog and ensure optimal service delivery and efficiency
• Conduct routine service performance reviews with stakeholders to uncover improvement opportunities
• Contribute to IT governance and compliance by upholding organizational policies and regulatory standards
• Lead training initiatives to encourage best practices in IT service management across the company
• Keep abreast of developments in ITSM tools, methodologies, and industry trends

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. 
• You must have at least 5 years of experience in IT Service Management, IT Operations, IT Asset Management, or a related role.
• You must have strong knowledge of the ITIL framework and IT service management principles; ITIL certification is a plus.
• You must have experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Familiarity with cybersecurity, IT governance, and compliance standards is an advantage.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

KEY RESPONSIBILITIES

You will: 

• Oversee and maintain cloud platforms such as AWS, Azure, Google Cloud, or others
• Design and implement scalable, cost-efficient cloud solutions
• Monitor usage, performance metrics, and manage cost optimization strategies
• Set up, manage, and troubleshoot virtual and physical servers (Windows/Linux)
• Apply patches, updates, and enforce security configurations
• Develop and maintain backup and disaster recovery plans for key systems
• Enforce security policies, access controls, and proactive threat detection
• Ensure compliance with internal security standards and external regulations
• Conduct audits and vulnerability scans across server and cloud infrastructure
• Manage network settings to ensure high performance of cloud and server systems
• Diagnose and resolve connectivity and availability issues
• Collaborate with network teams to optimize integration between cloud and server systems
• Provide incident response and support for infrastructure-related issues
• Analyze and resolve system performance problems and service outages
• Create technical documentation and deliver training for IT support personnel

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. 
• You must have at least 5 years of experience in cloud computing, server administration, or IT infrastructure. AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Cloud Professional, CompTIA Server+, RHCSA, or Microsoft Certified: Windows Server, highly preferred
• You must have hands-on experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
• You must be proficient in Linux and Windows Server administration.
• You must have experience with scripting and automation (PowerShell, Bash, Python).
• You must be familiar with networking concepts, firewalls, and load balancers.
• You must have an understanding of CI/CD pipelines and DevOps practices.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

The IT Operations Governance Manager is responsible for overseeing the daily operations of IT systems and infrastructure, ensuring reliability, efficiency, and security. This role involves managing IT services, supporting continuous improvement initiatives, and aligning IT operations with broader business goals.

KEY RESPONSIBILITIES 
You will: 

• Guide and support IT teams and partners, promoting collaboration, performance excellence, and a culture of accountability and ongoing improvement
• Work with infrastructure teams to ensure system stability, security, and availability, aligning with organizational needs
• Coordinate responses to IT incidents, ensuring timely resolution and conducting root cause analyses and post-incident reviews
• Continuously assess and enhance IT operational workflows to increase efficiency and reduce service disruptions
• Support vendor relationships and help ensure timely, cost-effective delivery of products and services
• Track IT performance, report key metrics to leadership, document internal processes and technical procedures, and monitor departmental budgets
• Collaborate with other departments to ensure IT solutions and services support strategic business objectives

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. Certifications such as ITIL, CISSP, or similar are desirable.
• You must have at least 10 years of experience in IT operations or a similar leadership role, with hands-on experience in managing IT infrastructure, teams, and projects.
• You must have a deep understanding of IT systems, network architecture, and cloud technologies (e.g., AWS, Azure). Proficiency in ITIL and/or other IT service management frameworks is a plus.
• You must have proven ability to lead, mentor, and motivate cross-functional teams. Strong decision-making and problem-solving skills.
• You must have experience in managing IT projects, including planning, resource allocation, and delivery. PMP or similar certification is advantageous.

Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City 

The IT Service and Asset Manager ensures the delivery of high-quality, reliable IT services that align with organizational goals. This role focuses on optimizing service operations, enforcing best practices, and driving continuous improvement in line with ITIL standards. The role involves close collaboration with IT teams and key stakeholders to enhance service effectiveness and maintain operational compliance.

KEY RESPONSIBILITIES 
You will: 

• Supervise IT service operations, including handling incidents, problems, changes, and service requests
• Track and assess IT service metrics to ensure compliance with SLAs and KPIs
• Work with IT teams to identify service gaps and implement performance-enhancing solutions
• Establish and update IT service management policies, procedures, and documentation aligned with ITIL frameworks
• Oversee incident management processes, ensuring timely escalation, root cause analysis, and resolution
• Maintain the IT service catalog and ensure optimal service delivery and efficiency
• Conduct routine service performance reviews with stakeholders to uncover improvement opportunities
• Contribute to IT governance and compliance by upholding organizational policies and regulatory standards
• Lead training initiatives to encourage best practices in IT service management across the company
• Keep abreast of developments in ITSM tools, methodologies, and industry trends

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. 
• You must have at least 10 years of experience in IT Service Management, IT Operations, IT Asset Management, or a related role.
• You must have strong knowledge of the ITIL framework and IT service management principles; ITIL certification is a plus.
• You must have experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Familiarity with cybersecurity, IT governance, and compliance standards is an advantage.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City