KEY RESPONSIBILITIES 

You will: 

• Work with multinational leadership to define, build, and deliver on client software projects
• Design, build, and maintain efficient, reusable, and reliable software modules
• Use AWS or Azure APIs to create cloud native software solutions
• Create automated unit and integration tests
• Deploy, run, and monitor AWS or Azure production systems
• Participate in requirements reviews and other technical discussions
• Work as part of a highly collaborative agile team
• Handle large volume of complex technical details, workstreams, and interdependencies

QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor's degree in Math, Computer Science, or other relevant degrees.
• You must have at least  7+ years of hands-on experience writing high-performance, production-grade code using Java, Spring Boot, and Gradle, or similar technologies. 
• You must have deep SpringBoot experience with demonstrated mastery in building RESTful microservices from scratch.
• You must have a deep understanding of JVM internals, garbage collection tuning, and multi-threading for highly concurrent systems
• You must have strong experience in SQL and database query optimization, with 5+ years of hands-on work designing and managing SQL schemas
• You must have expertise in NoSQL data modeling and performance tuning with DynamoDB, Redis, or similar technologies
• You must have experience with DevOps tools (GitHub Actions, CloudFormation, Terraform, Azure DevOps, etc.)
• You must have a strong background in caching and distributed search systems such as ElasticCache, Elasticsearch, or similar
• You must have deep familiarity with AWS cloud infrastructure, including ALB, API Gateway, CloudWatch, CodeDeploy, or similar
• You must have hands-on experience building, deploying, and managing cloud-native applications
• You must have in-depth knowledge of design patterns, algorithmic efficiency, and software architecture best practices

 Work Schedule: Mid Shift (2 pm -11 pm) 

Work Setup: Onsite for the probationary period- Hybrid schedule thereafter

KEY RESPOSIBILITIES

You will:

• Performing trouble-shooting, analysis, coordination, and resolution of various types of production issues
• Working closely with Business Partners to gather business requirements, and mapping them to SAP solutions
• Configuring the SAP software to meet business needs or resolve issues
• Develop technical expertise to be able to perform SAP ABAP code analysis and low code development, provide support on SAP Security, continuous integration, and automation
• Working with developers to design, code and implement custom or complex solutions
• Deploying these solutions to the production environments

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's Degree in Computer Science, Management Information Systems or Business, Finance and Accounting
• 4 -5 years of SAP application operations support and/or project implementation experience in Finance/Controlling, S4 HANA experience a plus.
• Experience in ERP code development and other programming language
• Good foundation in ITSM, and Agile processes & tools a plus
• Solid analytical and problem solving skills
• Strong communication skills, both oral and written
• Excellent customer focus and results-orientation
• Experience in global team collaboration, in a multi-cultural environment

Work Set Up: Hybrid, Dayshift

Work Location: Makati

KEY RESPONSIBILITIES

You will: 

• Design, develop, and maintain data pipelines and ETL processes using Microsoft Azure services (e.g., Azure Data Factory, Azure Synapse, Azure Databricks, Azure Fabric).
• Utilize Azure data storage accounts for organizing and maintaining data pipeline outputs.  (e.g., Azure Data Lake Storage Gen 2 & Azure Blob storage).
• Collaborate with data scientists, data analysts, data architects and other stakeholders to understand data requirements and deliver high-quality data solutions.
• Optimize data pipelines in the Azure environment for performance, scalability, and reliability.
• Ensure data quality and integrity through data validation techniques and frameworks.
• Develop and maintain documentation for data processes, configurations, and best practices.
• Monitor and troubleshoot data pipeline issues to ensure timely resolution.
• Stay current with industry trends and emerging technologies to ensure our data solutions remain cutting-edge.
• Manage the CI/CD process for deploying and maintaining data solutions.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) and able to demonstrate high proficiency in programming fundamentals.
• Proven experience (3+ years) as a Data Engineer or similar role dealing with data and ETL processes.
• Strong knowledge of Microsoft Azure services, including Azure Data Factory, Azure Synapse, Azure Databricks, Azure Blob Storage and Azure Data Lake Gen 2.
• Experience utilizing SQL DML to query modern RDBMS in an efficient manner (e.g., SQL Server, PostgreSQL).
• Strong understanding of Software Engineering principles and how they apply to Data Engineering (e.g., CI/CD, version control, testing).
• Experience with big data technologies (e.g., Spark).
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

PREFERRED QUALIFICATIONS

• Learning agility
• Technical Leadership
• Consulting and managing business needs
• Strong experience in Python is preferred but experience in other languages such as Scala, Java, C#, etc. is accepted.
• Experience building spark applications utilizing PySpark.
• Experience with file formats such as Parquet, Delta, Avro.
• Experience efficiently querying API endpoints as a data source.
• Understanding of the Azure environment and related services such as subscriptions, resource groups, etc.
• Understanding of Git workflows in software development.
• Using Azure DevOps pipeline and repositories to deploy and maintain solutions.
• Understanding of Ansible and how to use it in Azure DevOps pipelines.

Work Set Up: Hybrid, Dayshift

Work Location: Makati

Focuses on managing and maintaining IT infrastructure for client devices across different operating systems (Windows, macOS, Linux, and mobile).

KEY RESPONSIBILITIES
You will:

• Administering and maintaining a Client Management Infrastructure for Windows, Mac OSX, Linux & mobile devices
• Day to day work with Microsoft solutions such as Active Directory, INTUNE, Entra, MECM and other.
• Interconnecting and collaborating on new, high-performance infrastructures and applications and implementing them.
• Driving automation of administrative processes in the system landscape to reduce the load of recurring tasks

QUALIFICATIONS

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Relevant certification is an advantage.
• Work experience in IT more than 5 years.
• Familiarity with VOIP and telephony system is a plus (managing, implementing).
• Practical experience with management of current Windows Client systems as well as with Mac OSX on a enterprise scale.
• Profound knowledge of managing INTUNE and Entra ID\Active Directory and the principles of working with MDM solutions.
• Administering and understanding of "Google Workspace" products and solutions.
• Proficiency in PowerShell scripting.
• Knowledge of TCP/IP networking and standard internet protocols.
• Knowledge of Atlassian products and ability to efficiently work in them is a must (JIRA, JSM, Confluence).
• Fluent English language skills (B2/C1 minimum.

Work Set-Up: Hybrid
Work Location: IT Park, Cebu City
Work Schedule: Shifting

The Service Desk Analyst will be part of the internal IT department within the Service Desk Team. In this role, you will provide 1st and 2nd line IT support in accordance with best practices, ensuring the accurate recording of all reported incidents, changes, and service requests affecting IT infrastructure and networks. Your goal will be to deliver timely and cost-effective resolutions within specified service level agreements. Additionally, you will apply a high level of technical expertise to provide excellent customer service, diagnose infrastructure and network issues, and support both 1st and 2nd line requests effectively.

KEY RESPONSIBILITIES

You will:

• Provide first/second line technical support for all incidents, service requests, tasks and change requests.
• Provide and maintain a high degree of customer service for all support queries.
• Support the organization both remotely and on-site where necessary on a range of the services, systems, and equipment within agreed SLA timescales.
• Manage standard and escalate incidents, service requests, change requests, tasks and project requests and ensuring they are handled in an effective manner and progressed to resolution.
• Need to be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team.
• Ensure all client support requests in the call logging are regularly updated on progress and dealt with in accordance with organization processes.
• Log and maintain details of all organization hardware coming into and leaving the base office in the asset tracker sheet in accordance with the organization equipment order and dispatch process.
• Pre-build and maintain organization hardware and dispatch to client where necessary. You might be required to attend other sites for installs, testing and training where necessary.
• Carry out in-house testing on all hardware, products, and services where necessary.
• Ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults.

QUALIFICATIONS & REQUIREMENTS:

• At least 1-2 years of experience in Service Desk, Helpdesk or Technical Support.
• Proficient in written and verbal communication in the English language.
• Asset and configuration management. You can track, log and correct information to protect assets and components.
• Continual service improvement. You know about developing process efficiency and common ways in which processes are optimized. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
• Customer service management. You can resolve user requests to a minimum of the agreed service level agreement. You know how to empathize with the end user. You can use customer-focused metrics to achieve a satisfying outcome.
• Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Service focus. You know about different products and services.
• Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working)
• Technical understanding. You know about the subject matter and understand what it involves.
• User focus. You have an awareness or understanding of user experience analysis and its principles. You can see the purpose of user stories and focus on user needs.

Work Schedule: Monday – Friday, Must be flexible to UK time 3 pm-12 MN

Work Setup: 100% onsite

KEY RESPONSIBILITIES

You will:

• Lead the design, development, and maintenance of high-quality, responsive, and user-friendly web applications and websites, using WordPress and/or standard HTML, CSS and JavaScript practices
• Provide technical leadership and mentorship to junior developers, conducting code reviews, setting coding standards, and guiding the team in best practices.
• Write clean, efficient, and scalable code using best practices in web development. Optimize web applications for maximum speed, performance, and accessibility.
• Troubleshoot and resolve complex technical issues, including performance bottlenecks, bugs, and user interface issues.
• Lead SEO and SEM projects including creation and maintenance of landing pages
• Work with the Marketing team on any UX/UI design projects
• Maintain and enhance Marketing platform, conduct testing and research on different software programs when required
• Developing skills and expertise in appropriate software and programming languages
• Other ad doc duties as required

QUALIFICATIONS & REQUIREMENTS:

• Advanced proficiency in WordPress
• Advanced proficiency in video editing software e.g. Adobe Premiere Pro
• Advanced proficiency in Microsoft PowerPoint, PDF, Photoshop, Illustrator and InDesign
• Strong knowledge of online marketing tools e.g. Mail Chimp, Google Ads, GA4, GSC, GTM.
• Knowledge and experience in UX/UI design will be an advantage
• Knowledge and experience in relevant software and programming languages such as C++, JavaScript, HTML, CSS, PHP and AJAX will be an advantage
• Strong attention to detail, a mature positive attitude and strong work ethic
• Willing to work under pressure and able to meet tight deadlines
• A team player who demonstrates enthusiasm, resilience and ethical behavior
• Ability to think “outside the box” while maintaining an unbiased, risk and analytically driven assessment of alternate options when designing applications.
• An ability to liaise well with others of all levels and source information and delegate efficiently
• Honest and open both in actions and words with a drive to achieve results without sacrificing culture
• Excellent written and verbal communication skills

Work Schedule: Early day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Quality assurance of client-facing documents, including both proposals and methodology literature, to ensure the solution proposed by NCC Group meets the client’s requirements, and that the proposed solution can provide the client deliverables necessary. The majority of the documents in question are highly technical in nature.
• Liaising with Solution Design Team members to agree on deliverables as part of the formal internal sign off process (QA); or influence change in the response based on evidence.
• Triage of client requirements to ensure the correct resource is assigned to support technical scoping opportunities.
• Gathering information and ensuring a comprehensive scope of requirements is understood and can be communicated back to the customer. This information may be in written form (such as a technical scoping document).
• Working across a range of clients in a centralised manner to provide technical solution support to multiple opportunities, with the opportunity to align to a small subset of high value accounts to generate in depth knowledge and relationships.
• Acting as an escalation and support team for delivery consultants when they engage with customers in a solutions capacity.

QUALIFICATIONS

• Proven ability to read technical content such as network diagrams (HLD/LLD) -
• Proven ability to manage client interactions
• Strong interpersonal and communication skills
• Strong document-writing skills
• Ability to provide technical guidance to quality assurance processes
• Proficiency using Microsoft Office software
• Presentable, confident, proactive, articulate

Work Setup: Hybrid

Work Location: BGC, Taguig

KEY RESPONSIBILITIES

You will:

• Matching the skill sets of consultants to client requirements, weighing factors like team consistency, balanced seniority, and profitability.
• Respond to and resolve staffing queries in a timely manner.
• Assign Project Manager or Engagement Manager.
• Allocating consultant time to non-billable activities in the schedule.
• Coordinating with the broader scheduling team to ensure efforts are in sync and resources are appropriately maximized. 
• Identifying project red flags, potential pitfalls, or staffing challenges and escalating to delivery and operations leadership.
• Liaise with client contacts to confirm project dates and provide an optimal delivery schedule.
• Record project cancellations.
• Identify and communicate skills shortages and trends to operations leadership.
• Consult on capabilities and qualifications required of delivery teams.
• Assist with forecasting and contract renewals where needed.

QUALIFICATIONS

• Proven experience in resource management, project coordination, or related roles.
• Strong organizational skills and attention to detail.
• Demonstrated proficiency in influencing stakeholders and adeptness in identifying optimal solutions. A positive and proactive attitude towards taking responsibility and solving problems.
• Operating efficiently while maintaining a high level of accuracy and productivity.
• Experience in a cross-functional, collaborative work environment.
• Keep project schedule accurate, facilitating scheduling adjustments and fixes as needed to account for sickness, unforeseen circumstances, etc.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficiency in Microsoft Office suite and other relevant software applications

Key Responsibilities:

You will:

• Be responsible for supporting the implementation of change across several Finance systems (examples include as Workday, Salesforce, Concur), and providing support to those businesses that have transitioned to the new systems landscape.
• Maintain a lean global chart of accounts structure that delivers statutory and management accounts.
• Account dimension definition and maintenance which are used as the building blocks to quality, value-add reporting and used as the basis for how we record financial transactions.
• Account posting rule definition and maintenance, which will use accounting knowledge ensuring compliance with company policy and an ethos of one company one way.
• Collaborate with local finance teams and system consultants to deliver local VAT and sales tax requirements.

Qualifications:

• Bachelor's degree in Finance, Accounting, or related field.
• Proven experience in Workday FINS configuration and implementation.
• Strong understanding of Workday FINS concepts and functionalities.
• Strong understanding of financial processes and accounting principles.
• Advanced Excel skills and proficiency in data analysis.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

KEY RESPONSIBILITIES:

You will:

User Support:

• Work with tools provided to deliver user support for bespoke business applications.
• Respond to queries and challenges from end-users, ensuring timely resolution.
• Maintain a high level of customer service and adhere to agreed Service Level Agreements (SLAs).
• Compile ticket status reports for business stakeholders.

Knowledge Base Management:

• Create and maintain knowledge base articles in the helpdesk tool.
• These articles will aid in swift resolution of future support requests.
• Ensure alignment with the IT service model and delivery against agreed SLAs.

Issue Investigation and Documentation:

• Investigate, analyse, and document reported defects.
• This may involve using SQL select statements to query databases.
• Offer suggestions for resolution.
• Support the documentation of incident reports during major incidents.

Automation and Process Improvement:

• Identify opportunities to automate processes within the customer service function.
• Make appropriate suggestions to your line manager.
• Collaborate with technical teams and customers to resolve technical issues.

Escalation and Change Requests:

• Escalate system change requests to the Product Support team for evaluation.
• Escalate data-related issues to the appropriate teams.

Reporting and Data Distribution:

• Use provided scheduler tools to create scheduled tasks for report distribution.
• Run audit reports for users and interrogate the database when necessary.

Travel and Other Duties:

• Assist with system implementations and training.
• Undertake other duties as directed by the Line Manager.

QUALIFICATIONS AND REQUIREMENTS:

• Application support experience
• Experience with Salesforce and Workday (or similar)

Work Set up: Hybrid, 2-3x a week onsite
Work Location: BGC, Taguig
Work Schedule: Day and mid shift (must be amenable to work UK Time)