KEY RESPONSIBILITIES

You will:

• Perform development activities to support integration with target applications, covering full lifecycle activities with implementation of key processes and processes with a focus on high-quality delivery, ensuring outcomes exceeds client expectations.
• Support colleagues and client stakeholders during the implementation of IAM services, including setup of core IAM and/or PAM services.
• Review requirements aligned with project timescales and product configuration capabilities, to ensure best practice is applied in all stages of development.
• Ability to operate in an agile delivery model.
• Responsible for unit testing of code and configuration. Ability to support peer QA and testing.
• Perform post-implementation activities, such as user testing, troubleshooting and support.

QUALIFICATIONS & REQUIREMENTS:

• Have hands-on experienance and working knowledge of core:
o IAM products such as SailPoint, Saviynt, Okta, Microsoft and others. and/or
o PAM products such as CyberArk, Delinea, BeyondTrust, Wallex and others.
• Have experience of delivering complex IAM and/or PAM engagements and projects, ideally covering all stages from strategy, design and implementation.
• Have experience of developing and delivering IAM/PAM projects on time and on budget, and to a high level of customer satisfaction.
• Have strong business, consultancy and technical skills.
• Excellent communication, consulting soft skills and presentation skills.
• Exceptional written communication and reporting skills.
• Experience with Active Directory, Microsoft Entra and other cloud platforms.
• Experience with DevOps processes and tools, including exposure with Source Code Management (GitHub)

Work Schedule: Monday – Friday, Midshift (must be flexible to UK Timezone)
Work Setup: Hybrid (3 days WFH, 2 days onsite)
Work Location: BGC, Taguig Cit

Key responsibilities:

• Build and maintain sustainable trusted client relationships through high-quality delivery, ensuring output exceeds client expectations.
• Conduct onsite and remote activities to advise, assess, analyse, and report in line with the engagement and client business requirements. This will involve meeting client stakeholders, conduct of documentation reviews, auditing technical solutions and systems as well as presenting information and advice to senior business partners.
• Translate the technical and non-technical findings from an assessment or exercise into relevant, actionable remediation road maps for customers.
• Responsible for adhering to all internal policy and procedures in relation to security and quality best practice.

Requirements:

• You will have working knowledge of core control frameworks, such as, NIST, SANS Top 20 CSC, ISO 27001, Privacy.
• Have experience of delivering risk assessments using common risk methodologies like ISO 27005, IRAM and FAIR.
• Have experience of common compliance standards such as PCI DSS.
• You are diligent and time conscious to deliver projects on time and in budget, and to a high level of customer satisfaction – exercising customer care at all times.
• Demonstrate a strong ability to develop a rapport with customers and to engender long lasting trusted relationships.
• Have strong consultancy and technical skills within the Cyber Security Industry.
• Excellent communication, consulting soft skills and presentation skills.
• Exceptional written communication and reporting skills.

Work Set Up: Hybrid, BGC (Mid Shift)

The IT Operations Governance Manager is responsible for overseeing the daily operations of IT systems and infrastructure, ensuring reliability, efficiency, and security. This role involves managing IT services, supporting continuous improvement initiatives, and aligning IT operations with broader business goals.

KEY RESPONSIBILITIES 
You will: 

• Guide and support IT teams and partners, promoting collaboration, performance excellence, and a culture of accountability and ongoing improvement
• Work with infrastructure teams to ensure system stability, security, and availability, aligning with organizational needs
• Coordinate responses to IT incidents, ensuring timely resolution and conducting root cause analyses and post-incident reviews
• Continuously assess and enhance IT operational workflows to increase efficiency and reduce service disruptions
• Support vendor relationships and help ensure timely, cost-effective delivery of products and services
• Track IT performance, report key metrics to leadership, document internal processes and technical procedures, and monitor departmental budgets
• Collaborate with other departments to ensure IT solutions and services support strategic business objectives

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in IT, Engineering, or any related course. Certifications such as ITIL, CISSP, or similar are desirable.
• You must have at least 10 years of experience in IT operations or a similar leadership role, with hands-on experience in managing IT infrastructure, teams, and projects.
• You must have a deep understanding of IT systems, network architecture, and cloud technologies (e.g., AWS, Azure). Proficiency in ITIL and/or other IT service management frameworks is a plus.
• You must have proven ability to lead, mentor, and motivate cross-functional teams. Strong decision-making and problem-solving skills.
• You must have experience in managing IT projects, including planning, resource allocation, and delivery. PMP or similar certification is advantageous.

Work Schedule: Regular day shift schedule

Work Setup: Hybrid (4 days onsite, 1 day WFH) -  Quezon City 

KEY RESPONSIBILITIES 
You will: 

• Supervise the full scope of IT Service Management (ITSM) or facility services operations from start to finish.
• Lead and coordinate service desk teams, ensuring consistent achievement of service level agreements (SLAs) and key performance indicators (KPIs).
• Create and roll out initiatives aimed at improving services and elevating the customer experience.
• Promote and enforce best practices in managing incidents, problems, changes, and service requests.
• Work closely with cross-functional teams to guarantee smooth and efficient service delivery.
• Administer the entire lifecycle of both digital and physical assets, such as IT equipment, software licenses, and various tools.
• Keep asset records accurate and up-to-date by utilizing systems like a Configuration Management Database (CMDB) or asset tracking tools.
• Ensure all assets are aligned with licensing requirements, procurement procedures, and information security protocols.
• Track how assets are used and plan ahead for future requirements and budget allocations.
• Assist in audits and generate reports related to asset condition, usage history, and depreciation.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in IT, Business Administration, Facilities Management, or a related field.
• You must have 5–8 years of experience in service delivery or asset management, including at least 2 years in a managerial role.
• You must have strong knowledge of ITIL or comparable service management frameworks.
• You must have hands-on experience using asset management tools such as ServiceNow, BMC Remedy, Snipe-IT, or similar platforms.
• You must have excellent analytical, organizational, and interpersonal skills.
• You must have strong leadership capabilities and a proven track record of managing cross-functional teams.

 Work Schedule: Regular day shift

Work Setup: Hybrid (4x onsite, 1 day WFH) - Quezon City 

We are seeking a highly skilled and experienced Wide Network Officer to join our IT Infrastructure team. You will be responsible for ensuring reliable, secure, and high-performance network services across all company sites and remote connections.

KEY RESPONSIBILITIES 
You will: 

• Design, implement, and maintain enterprise-level Wide Area Network (WAN) and Local Area Network (LAN) systems.

• Configure, monitor, and troubleshoot Palo Alto Networks firewalls, VPNs, and security policies.

• Conduct regular network performance analysis, capacity planning, and optimization.

• Manage and maintain network devices such as switches, routers, and load balancers.

• Collaborate with internal departments and external vendors for network-related projects and upgrades.

• Monitor and respond to network alerts and incidents in a timely manner, including root cause analysis and documentation.

• Ensure network security best practices are followed, including patch management, access controls, and vulnerability assessments.

• Maintain network diagrams, documentation, and inventory for all network assets.

• Provide technical support and training to IT staff and end-users related to network connectivity issues.

• Participate in business continuity and disaster recovery planning for the network infrastructure.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Information Technology, Computer Engineering, or a related field.

• Minimum of 5 years of experience in network administration, including WAN and LAN environments.

• Hands-on experience with Palo Alto Networks firewalls and security tools (PAN-OS, GlobalProtect, etc.).

• Strong knowledge of TCP/IP, BGP, OSPF, VLANs, VPNs, and network security protocols.

• Experience with other network hardware and platforms (e.g., Cisco, Juniper, Fortinet) is a plus.

• Excellent problem-solving, communication, and documentation skills.

Work Schedule: Flexible schedule

Work Setup: Flexible

Work Location: Quezon City

This role involves managing and enhancing the company’s IT infrastructure to support business growth, ensure system reliability, and maintain operational performance.

KEY RESPONSIBILITIES 
You will: 

• Collaborate with the Head of IT to evaluate and recommend infrastructure technologies that align with business needs and growth plans
• Proactively oversee and schedule maintenance for infrastructure systems including WAN/LAN, servers, racks, data centers, and communication tools (e.g., email, instant messaging, phone systems) to ensure system uptime, availability, and performance
• Plan and implement infrastructure projects to improve operational efficiency
• Maintain network uptime and proactively identify and address potential security threats
• Ensure all network-related tasks and responsibilities are kept up to date
• Coordinate with business units to manage and execute infrastructure-related projects
• Analyze system performance and maintenance data to identify issues and recommend process, workflow, or equipment improvements
• Manage vendor and supplier relationships (e.g., IPVPN and email providers) to ensure quality service delivery
• Lead and support the Infrastructure Support Team, monitoring KPIs and ensuring timely, accurate task completion
• Monitor backend application server performance and report any emerging risks

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of IT, Engineering, or any related course. 
• You must have at least 10 years of experience in an IT-related field.
• You must have good vendor management & negotiation skills
• You must have strong troubleshooting and problem-solving skills
• You must have LAN & WAN, Database, Server Administration knowledge
• You must be proficient in Windows Environment, Operating Systems & Microsoft Office
• You must have knowledge and experience in MS SharePoint.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City