Job title: IT Service and Asset Manager
Job type: Full-Time
Emp type: Full-time
Industry: Fast-moving Consumer Goods (FMCG)
Functional Expertise: Information Technology & Telecommunications
Skills: IT Service Management IT Operations ITIL
Location: Quezon City
Job published: 2025-05-13
Job ID: 44254

Job Description

The IT Service and Asset Manager ensures the delivery of high-quality, reliable IT services that align with organizational goals. This role focuses on optimizing service operations, enforcing best practices, and driving continuous improvement in line with ITIL standards. The role involves close collaboration with IT teams and key stakeholders to enhance service effectiveness and maintain operational compliance.

KEY RESPONSIBILITIES 
You will: 

  • Supervise IT service operations, including handling incidents, problems, changes, and service requests
  • Track and assess IT service metrics to ensure compliance with SLAs and KPIs
  • Work with IT teams to identify service gaps and implement performance-enhancing solutions
  • Establish and update IT service management policies, procedures, and documentation aligned with ITIL frameworks
  • Oversee incident management processes, ensuring timely escalation, root cause analysis, and resolution
  • Maintain the IT service catalog and ensure optimal service delivery and efficiency
  • Conduct routine service performance reviews with stakeholders to uncover improvement opportunities
  • Contribute to IT governance and compliance by upholding organizational policies and regulatory standards
  • Lead training initiatives to encourage best practices in IT service management across the company
  • Keep abreast of developments in ITSM tools, methodologies, and industry trends

QUALIFICATIONS & REQUIREMENTS: 

  • You must be a college graduate in IT, Engineering, or any related course. 
  • You must have at least 10 years of experience in IT Service Management, IT Operations, IT Asset Management, or a related role.
  • You must have strong knowledge of the ITIL framework and IT service management principles; ITIL certification is a plus.
  • You must have experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Familiarity with cybersecurity, IT governance, and compliance standards is an advantage.

 Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City